Amazon India — refund not imitated

Address:

Mumbai City, Maharashtra, 401209

Amazon customer care is harrasing me by mentally. I have purchased bata men's formal shoes from amazon. Product has been defected. I have return tht product and asked for give me replacement. And they have given me wrong product. I agreed with refund they said they will give me refund with in 2 to 3 working days but unfortunately they have not refund my money. And again they said they will refund my money with in 7 working days. Again i not received my refund. Again i have call them and again they said with 3 to 4 working days u will get refund again they failed again i have called them again they are saying 24 to 48 hours u will get refund. They are services are pathetic and vulgar. It is very painfully to get my refund. Sometimes i feel tht i'm beggar in front of amazon. Jst shameless service i'm getting.