Amazon India — Refund of item approved but not picking item from home and no refund yet

Address:	New Delhi, Delhi, 110025
Website:	amazon.in

I have placed an order through amzon.In. I was looking for a psp (Video game) and in my search i found different brand psp. From the list we have choosen sony psp, there was not much clear information about this psp.

When we received this item, we found that it is only a skin of psp (Cover). It was no use for us, so we requested for a return. They have approved our return on 20th may 2016 but still no one came for the pickup of item.

One day i get a call from someone, and that lady told me that we will not refund your full amount, we will return only 80%. I told her that, i don't need this item, so please pick up from my home and return the amount after deduction. Normally during return, we get full amount back.

It is really tricky from company that they are keeping the skin in the list of psp. Anybody can get confused with this. I have read some reviews about this product, and people said that they were surprised when they get skin of psp in place of their order. So i am not the first victim.

I am contacting them for pickup but they are not sending anyone and also not giving any information.

Here i am attaching the screen shots of our return request.

Regards