Amazon India — Regarding wrong product delivered and no resolution offered

Address:	Nagpur, Maharashtra, 440001
Website:	www.amazon.in

I had ordered for HP USB 3 Button Wired Optical Mouse (Grey) with model no: KZ248AA. But amazon sent me a totally different product of model HP MODGUO available at amazon.in at Rs.348 through this link: http://www.amazon.in/HP-Optical-Buttons-windows-supported/dp/B00HYWW9CO?tag=googinhydr18418-21&tag=g...⇄ Amazon charged me Rs.390 for the product, ie; higher than the MRP, plus delivery Rs.40. The product sent to me was of a different model no. which even looked different (that means these guys didn't even compare the damned product with the item ordered look wise). So, they charged me more than the MRP for the wrong product. I sincerely think that if these guys cannot deal with product specification such as model no., etc then these guys should stop selling products to us. This was customer service at its nadir. When I called up to complain about this I was kept on hold by the executive for 12 minutes who later transferred the call to his senior. She came on the call on the 17th minute to just sweetly tell me to initiate a replacement. I feel cursed that I had to waste so much time and go through the whole ordeal to open a product and see it is the wrong product. And now to top that, I need to initiate a refund. All in all, the worst experience. Charged above the MRP for a completely different model that even looked different from what I had ordered for. And then waiting for 17 minutes to be guided to a "how to initiate a refund" story. Bravo, keep up the dismal job!
Sincerely dumbstruck,
Royston