Amazon India — Return of phone, amazon not accepting the return

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Website:	Amazon

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Hi,
My name is Jewel Shetty. I bought Coolpad note 5 couple of days ago and I facing call drop issue with the phone. The microphone also doesn't work sometimes and the phone also gets overheated a lot. I spoke with your representatives named Niketan and Varun and both were not helpful. Both were not ready to listen to my problem and were interfering while I was speaking. This was a real bad experience with Amazon. They asked me to refer a app which was not working on the phone. Even while talking to them the call got disconnected couple of times and even they noticed that issue. They asked me to contact manufacturer for this issue while is totally unacceptable. I have purchased the product from Amazon and there is no point of me contacting the manufacturer for the defect as the mediator is Amazon. The conversation with them was pathetic and even after my humble requets they were repeating the same thing again and again. And when requested for a supervisor or manager, they didn't bother to listen me. Maybe Amazon doesn't want to replace or refund this product as mentioned on the website. Even I requested them that I don't want a refund as I was about a different phone from Amazon. Amazon should take their customers seriously and harassing customers for the refund procedure is not right. I should take this incident to the social media stating that there is no after sales support for this product from Amazon.
Jewel Shetty