[Resolved]  Amazon India — Returning procedure

Address:Bangalore, Karnataka, 560076

I have purchased an Mobile phone from amazon, and having defect, now am returning it, they are not collecting the same and they wants us to print all the labels cost of 5-10 rupees and courier charges 200 rupees approx. and they will refunding 100 rupees for courier and after receiving the item they will initiate refund. Why cant they collect item from home and start initiating the refund. they are selling this type of defective items and while returning they are earning money from the consumers like this. Please initiate action on this.
Was this information helpful?
No (0)
Yes (0)
Jan 5, 2017
Complaint marked as Resolved 
Customer care changed the address and agreed for pick up at home. earlier it was like the above scenario. Customer care changed the address and agreed for pick up at home. earlier it was like the above scenario.
Complaint comments 

Comments

Please check the Order info in the attached image

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Amazon India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    7%
    Complaints
    19931
    Pending
    0
    Resolved
    1458
    Amazon India Phone
    +91 40 3992 1111
    +91 80 4197 0000 [Bangalore]
    +91 44 3088 3088 [Chennai]
    Amazon India Address
    Q-city, 2nd Floor-Block A & Block B, Survey Number-109,110,111/2, Nanakramguda Village, Serlingamplayy Mandal, Ranga Reddy, Hyderabad, Andhra Pradesh, India - 500032
    View all Amazon India contact information