Amazon India — rude behavior and harassment by ms. ranitha - amazon.in

On 11-sep-2020 i ordered a printer along with 1 year extended plan and paid the amount. Within no time i received an email stating that my order is cancelled (Just the printer) with no info. As to why it was cancelled. I had to cancel the 1 year extended plan myself. When i called and spoke with ms. Ranitha she was not only rude in her attitude but also said that she cannot provide me info. As to why the order was cancelled and also said that going forward none of my issues would be resolved, as i sent an email to the ceo mr. Jeff and to the senior management of amazon, india, in this regard as soon as i received the sms stating that the item was cancelled with proper info. Also, when i told her that i would escalate her attitude and behavior she was so rude that she said that i can escalate to anyone, even to the ceo and said that no action can be initiated or taken against her as she said that she is from the escalation team herself. This shows that she is being encouraged by the senior management themselves to talk in this way as if she owns amazon, india. I feel so depressed and harassed by the entire team of amazon, india that i sent an email to all the senior management including the ceo stating that i will publish this entire episode on fb and other media and also, will send a note to the police department that because of ms. Ranitha and the senior management's attitude towards me (I have paid rs. 14, 000 +) for the printer which i feel will not be refunded the way ms. Ranitha spoke to me, said in the email that i may commit suicide which i feel would make both ms. Ranitha and the entire senior management of amazon, india happy.