[Resolved]  Amazon India — Serious Fraud

Address:

Mumbai City, Maharashtra

I placed a pre-order for a book having release date of Oct 29, 2014. Order #[protected]. The item has not been released by Amazon India. After a recent harrowing experience with another item, I sent an email to customer care requesting cancellation of the said order. However customer care sent a reply as follows- "I'm sorry; I tried to cancel your order, but I couldn't because it's already been shipped" My simple question to Amazon is - How can an item that has not been released by you be shipped? Orders page displays Item Release date to be *Oct 29* and Dispatch date is *Oct 20*. Add insult to injury- Estimated Delivery Date is Oct 25- Both dispatch and delivery before the item is even released! If you dare contact Amazon's customer care associates thru phone, chat or email then pre-written general answers, being put on hold after every question and absolute ignorance of the issue being discussed is all that we get.