Amazon India — sky line 5 in 1 inflatable 3-seater queen size sofa cum bed with pump (74x60x25 inches, black)

Address:

Brigade Gateway, 8th floor, 26/1, Dr. Rajkumar Road, Malleshwaram(W), Bangalore-560055, Karnataka, India.

On 26th august 2020 i have ordered sky line 5 in 1 inflatable 3-seater queen size sofa cum bed with pump (74x60x25 inches, black) and on 08th september 2020 i received a message that my item is out for delivery but they did not deliver my item that day and it shows delivered. So i raised complain and they got me delivered on 09th september i received the package. However the package was very small comparing to my ordered item. So i just made a hole to peep inside and to my surprise it was set of face mask.. I raised complaint to amazon and they kept on transferring my call to 6 or 7 departments for 48 minutes and lastly they said they will investigate and resolve but till now no sign of investigation. Is really amazon practicing fraud after lock down?? Their reputation comes down to looting customers? Kindly help me resolve my issue and refund me.