Amazon India — supporting the seller and ignoring customers reviews intentionally

I purchased cricket gloves for my son who is 14 yrs old and per the seller details i purchased the gloves but it was so sad that the gloves didn't fit my son's hands and i returned it and sent a feedback to the seller via amazon stating that the seller was chasing only money by providing wrong info. For the particular product as the seller don't give away the product free of cost but instead of taking the feedback in a positive manner he has sent an email to me stating that i was trying to get him negative ratings and used unethical words which i had reported twice with amazon but instead of supporting me (I am also a prime member), amazon seems to be supporting the seller as they tend to get a lot of commission and they don't care about the consumers at all as they are not in the picture at all except that they make a lot of profit.
It is so shameful and sad that i keep buying (As i have paid my prime membership too) from amazon and get these kinds o[censored]nethical comments and also amazon india feels that no one can take action against them and they say that we can report this to anyone and that no one can even take any legal action against them which is very unfair as amazon seems to make only money and has no respect for its customers who are actually paying money and because of customers like us they are making huge profits.