Amazon India — Unethical business practices (By) seller | negligence to act (By) amazon

Address:	Bangalore, Karnataka, 682025
Website:	www.amazon.in

On 12th march 2017, 10:00 pm,

I have placed two orders at amazon from two different seller.
1. Luminous inverlast tubular battery (Sold by wagon power solutions private limited)
2. Luminous zelio 1100 home inverter (Sold by deepti batteries)

The orders were placed and amount (Rs. 4400 + rs. 11000) was deducted from my account. I received the order confirmation message as attached in the screenshot below.

On 16th march, i logged into my amazon account to check the status of my order. I was troubled to find one order details was missing this time and nowhere to be seen. (The order for battery, sold by wagon power solutions limited)

I called up amazon customer care, and found that the order for battery has been cancelled automatically, as the item went out off stock and the seller is unable to ship the item.

I asked them two questions;

A. Why don't you reflect the same on amazon app, and refund my money soon (As paytm would do) so that customers are clear and can take the next step accordingly. My money is not been refunded yet, and i am been asked to wait for another 48 hours to get the refund. (So if i didn't make this call, would this seller run away with my money? And would amazon just sit idle?)

B. If item is unavailable with this seller, then why should it be advertised on amazon for people to place order. And why don't amazon take any responsibility for this, rather than just blaming the seller? If the seller did not display the item as available, then i would have placed my order to another seller.

Now tell me, what should i do with the home inverter without a battery?

As customers, we trust amazon. Not the seller!!
But if amazon is unable to take any accountability or remedial measures for these kind of issues, how can we keep our trust on this huge online shop.

This is totally unacceptable & i urge other customer to be careful when you do your shopping at amazon, which was once a trusted shopper.
I feel i am been ripped off by a seller at amazon, with the complete support from amazon.