Amazon India — unhold my account no. [protected] | |||
Dear sir, My name is manu kumar email id is [protected]@gmail.com and my no. Is [protected]which is registered with amazon. My amazon account is locked from 20 days. Reason is that i placed a order on amazon by mistake i fill wrong credit card no after please order i relies that i fill anything wrong i imidately cancelled that order. After one day i see my account is locked. I try to contact customer care but they tell they can't help me only investigate team unlock my account. I sent mail on [protected]@amazon.in, [protected]@amazon.in ans [protected]@amazon.in but they not listening anything they send me mail that [ your order can't be delivered please fax your credit card details with billing address ] but that credit card no i filled is wrong. I also try to fax my own credit card details but fax no which they given give transmission error and fax not sent, i told these things to customer care but they are not helping me also send again mail with all details that happen with me but they are not response to any my request. Was this information helpful? | |||
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Amazon India customer support has been notified about the posted complaint. | |||
 4 Comments | |||
Comments
I have put wrong card name due to which after completing payment and balance cut from my account my account get blocked on amazon.in. I tried various channel to unhold my account but no resolution received. My order value is 3.5 lacs approx. And no solution received from amazon. Please unhold my account. I did not know order id also.
Sir I am in police India I am a good person sir please unhold my account sir I know order was done but sir I had not done it sir my account is leaked and anybody has done it by fake credit card I got the order confirmation notification in that credit card was mentioned but it was not mine i think it was someone’s else and he scammed me sir please unblock my account I have to do 12 payments I only use Amazon pay balance sir please sir help me sir please here are my account details
[protected]@gmail.com
Mobile number-[protected]
Name - Anil Singh
Sir please unhold my account please I am scammed I have been frauded it’s not my fault please sir please
[protected]@gmail.com
Mobile number-[protected]
Name - Anil Singh
Sir please unhold my account please I am scammed I have been frauded it’s not my fault please sir please
i am a very old customer of amazon and did shopping many times but last year my account was hacked and unable to access my account after resetting password many times even sending a complaint many times i was unable to regain access to my account.
1. my amazon upi is working fine
2. my amazon merchant account is working and setup fine
3. I have also valid amazon pay icici credit card linked with this account.
4. When I use my credit card issued by amazon i am also getting cash back in the same account.
5. but i am always getting a message my account is temporarily on hold pls contact customer care.
i have done kyc provide all my legal and genuine proofs i still don't know why my account is on hold and i really fed up keep on calling your company didn't get any resolution of that whether u will continue block my amazon account but it is my right to use cashback of my credit card which i am getting in same account whether i will not use this account for shopping but my amazon pay should work like recharge and pay bills which cashback i am getting in this account that is my problem.i currently have 1159 rs in pay account. my mobile number [protected] whether u can visit to home or office or verify anything i am genuine person and never breach and kind of law but its really makes me upset that my account u put on hold without any reason whether u check location of last one year where my account has been used u will come to know about truth. for your reference i am sending u screen shots of my account as well as my id proofs so that u will help me to get this problem resolved as soon as possible whatever things or verification or documents u want i can provide but dont harras me without any fault of reason by putting my name or number on google you can check my record online also what type of person i am .
With Regards,
Sumit Narang
1. my amazon upi is working fine
2. my amazon merchant account is working and setup fine
3. I have also valid amazon pay icici credit card linked with this account.
4. When I use my credit card issued by amazon i am also getting cash back in the same account.
5. but i am always getting a message my account is temporarily on hold pls contact customer care.
i have done kyc provide all my legal and genuine proofs i still don't know why my account is on hold and i really fed up keep on calling your company didn't get any resolution of that whether u will continue block my amazon account but it is my right to use cashback of my credit card which i am getting in same account whether i will not use this account for shopping but my amazon pay should work like recharge and pay bills which cashback i am getting in this account that is my problem.i currently have 1159 rs in pay account. my mobile number [protected] whether u can visit to home or office or verify anything i am genuine person and never breach and kind of law but its really makes me upset that my account u put on hold without any reason whether u check location of last one year where my account has been used u will come to know about truth. for your reference i am sending u screen shots of my account as well as my id proofs so that u will help me to get this problem resolved as soon as possible whatever things or verification or documents u want i can provide but dont harras me without any fault of reason by putting my name or number on google you can check my record online also what type of person i am .
With Regards,
Sumit Narang
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Order number - #[protected]
Order name - TP-Link TL-WA850RE N300 Wireless Range Extender, Broadband/Wi-Fi Extender, Wi-Fi Booster/Hotspot with 1 Ethernet Port, Plug and Play, Built-in Access Point Mode
And
Order number - #[protected]
Order name - SOUTH SAILOR Mens Cotton 3/4 Shorts Side Pockets with Zip Pack of 3
I had ordered two products on the above order name ending 2343 and totally I have received 3 units only which mean 2 units from south sailer men's cotton short
and 1 unit from Jugular men's cotton short
But I had placed 2 units in Jugular men's cotton short. So I received the refund for the missing item and I made the return for all products ending with 2343 after that my account was hold my account specialist team.
I have explained all details but you the investigation team not responding to me.
Please reply with an update if any issue please contact me with the mobile number [protected]. Contact me with the mobile number personal and through amazon 🙏.
Thank You,