[Resolved]  Amazon.com — Have not recieved the product yet

I had placed an order[protected] on Amazon on 1st of october and its been 23 days, I have not received my product and I was told by customer care executive named "Ajit K." that If I have not recieved the product by 15 october I will get my refund and they put my account on hold so that I could not even raise a refund complaint. they never told me why they put my account on hold and they asked me to send a fax copy of my debit card I sent the same 5 times and again they asked me to send the fax copy of my debit card's statement as according to them the information they needed it was not there on my billing statement but matter of fact It did had all the information like ( BILLING NAME, BILLING ADDRESS, BILLING CONTACT NUMBER) I do not know how many times do I need to fax them. I have been contacting amazon.com customer service since 6 days they keep on telling that an Account Specialist will contact you withing 24 hours as we are not able to help you out as your account is on hold, so this account specialist keep asking me to fax him my billing statement and I have been faxing him again and again, and again and again he's sending me a mail that "YOUR FAX DID NOT CONTAIN THE INFORMATION WE NEEDED, however it did had all the information and even today MY BANK HAS FAX ALL THE DETAILS LIKE NAME ADDRESS EMAIL ID CONTACT NUMBER FOR ACCOUNT VERIFICATION ALONG WITH DEBIT CARD BILLING STATEMENT I can send you the JPEG file if needed and again the ACCOUNT SPECIALIST sent a mail to me stating again "YOUR FAX DID NOT CONTAIN THE INFORMATION WE NEEDED" Its like they never care to even have a look at my fax and so ready to send me computerized mail! I'm not getting any solution of my problem and as it has been 18 days now I dont need the product I just need my money back! please help me out! as this is mentally torturing me I'm not able to concentrate on studies as my exams going on please help!
please help me out!
its like I'm begging for my own money! and I think they dont want to return my money because I'm not from USA I'm from India.