American Express India — Withholding items after taking money

I booked AE to move from Bangalore to Kolkata. At first, they gave me a quotation of 25, 000 which came to 29, 250 after GST and service charges.
After taking my things, they sent me a message saying they thought the booking was for Bhuvaneshvar. I said their thought is not my problem and asked for items to be delivered to the address I provided them.
After an argument, they sent me an updated bill of 53, 000 charting addition of additional items (1 cupboard). At this point they added another 12% GST on top of the already mentioned quotation which included GST.
No tracking id, list of items or confirmation was given to me. I am now being harassed by Dinesh Kumar Verma (+[protected] and Manoj Kumar (+91 [protected]). They are withholding my items. The driver says the company has not paid them and therefore he will not deliver items. Prakash (+[protected] the driver told me he has my items in the godown but refused to give it and said he will block my number if I called again.

These people have been frauding people since heaven knows when. They were so confident they said go to cops and consumer forum. We’ll see what you can do.