American Express India Customer Care
American Express Banking Corp.
Customer satisfaction rating: 0%
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COMPLAINTS

American Express India Customer Care

American Express Banking Corp.

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Address
Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Ph-II
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
3
4

Phone:

Additional info
American Express Credit Cards

Jet Airways American Express Platinum Credit Card
1800 208 1223
+91 12 4280 1141
+91 12 4674 4141

American Express Gold Card
1800 419 1120*
+91 12 4280 1111

American Express Platinum Credit Card
1800 419 1030*
1800 180 1030
+91 12 4280 1030
American Express Platinum Card
1800 419 1255*
1800 180 1255
+91 12 4280 1444
+91 12 4465 0244

American Express Gold Credit Card
1800 419 2122*
+91 12 4280 1122
Air India American Express Gold Card
1800 419 1266*
1800 180 1666
+91 12 4280 1666
+91 12 4465 0266

American Express Platinum Travel Credit Card
1800 419 2122
+91 12 4280 1122
Air India American Express Green Card
1800 419 1261*
1800 180 1261
+91 12 4465 0261
+91 12 4280 1261

American Express MakeMyTrip Credit Card
1800 419 0691
+91 12 4280 1002

American Express PAYBACK Credit Card
1800 419 0726
+91 12 4674 4144
+91 12 4280 1093

Jet Airways American Express Corporate Card
1800 419 1199
+91 12 4280 1299

American Express Corporate Card
Green & Gold
1800 419 1222
+91 12 4280 1222

Branches
American Express Banking Corp.
MGF Metropolitan, 7th Floor, Office Block, District Center Saket, New Delhi - 110 017

Corporate Office
American Express Banking Corp., Cyber City, Tower - C, DLF Bldg. No. 8, Sector - 25, DLF City Ph - II, Gurgaon - 122002, Haryana, India
Tel: +91 12 4419 0000

Card Operation Centre
American Express Banking Corp., Cyber City, Tower - C, DLF Bldg. No. 8, Sector - 25, DLF City Ph - II, Gurgaon - 122002, Haryana, India
Tel: +91 12 4419 0000

American Express Banking Corp.
One Indiabulls Centre, Tower 2, B Wing, 8th floor, Jupiter Mills Compound, Elphinstone, Mumbai 400 013

American Express Banking Corp.
No. 30, Salarpuria Techpoint, Oasis Mall, 5th Floor, 100 Feet Road, Srinivagilu, Ejipura, Koramangala, Bangalore - 560 047

American Express Banking Corp.
Regus Citi Centre, 6th Floor, City Centre Mall, Dr Radhakrishnan Salai, Mylapore, Chennai - 600 004

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Customer satisfaction rating
0%
Complaints
100
Pending
0
Resolved
0
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American Express India Complaints & Reviews

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American Express — Pending Dispute

 tarunrevoo on Sep 21, 2016
In January i purchased two bicycles and tried to make a payment through American Express. There was some problem in the machine and it declined thrice. After that i made the same payment through my Citibank card. In between these two transactions. My son decided that he wanted to change the cycle, so there was discrepancy between the two amounts swiped but that was mentioned in the bill.

Now when i got my American Express statement, the charge was reflecting not once but thrice. I called up the Amex service centre and was told to submit proof. Which i did. Statement from my Citibank...
Complaint comments  Read comments Complaint category Credit Cards

American Express India — Wrong charges to my card in Vienna Hilton Hotel (Am Stadtpark)

 prashantpanday on Aug 7, 2016
Following fraudulent charges have been incurred against my platinum Am Ex card.

Card number: 3769 329723 34007

Wrong charges:

At 2.10 pm IST (6th August) : Euros 420
At 2.14 pm IST (6th August) : Euros 105.5
At 7.22 pm IST (6th August) : Euros 10
At 3.10 am IST (7th August) : Euros 216.88

In addition, the following are correct charges:
At 2.12 pm IST (6th August) : Euros 350
At 8.15 pm IST (6th August) : Euros 58.4

This is urgent. I am afraid my card has been misused. The Am Ex helpline...
Complaint comments  Read comments Complaint category Credit Cards

American Express India — Poor candidate selection process

 appourva on Jul 23, 2016
I have had a terrible experience with the selection process of amex. Not that i am not a worthy candidate but they have failed to absorb me stating that i am "overqualified" for their profiles. I have appeared for the written tests and cleared it "twice". Then yesterday they give me a call to appear for an interview which was supposed to be over by the evening. But, to our surprise it took us approximately 10 hours to wait for the team leader who was supposed to arrive early from gurgaon campus. I got over with my interview at 10 pm in night only to know the feedback that have "excellent communication...
Complaint comments  Read comments [1]Complaint category Job & Career

American Express India — Credit Card Fake Offer

 jainbunty on Jun 10, 2016
American Express credit card was obtained by me after paying joining fees of 1000 Rs. plus service tax. It was told once 8 transactions of Rs. 1000 plus is made, I will get Movie voucher of Rs.1000. Now, after I have made the 8 transactions, they are saying since you have not registered, you will not get the vouchers. This is seriously a fraud to customers. They are not listening to customer now....
Complaint comments  Read comments [1]Complaint category Credit Cards

American Express India — Company person not responding

 Kshitishsahu on May 28, 2016
Dear Team

I have applied for American Express Make my trip credit card, I have submitted all the document and then after I got a mail that my application has been approved and also I was matching all the criteria but I haven't received yet

So to know the status of my applying credit card I had called to the company person Mr. Vishvnath (9902753909) and he told that it has been rejected because I don't have an existing credit card, and I told him that I am currently using Standard Chartered credit card and he told me that it might not update in your CIBIL data base and...
Complaint comments  Read comments [1]Complaint category Credit Cards

American Express India — Balance credited to american express account 52205899087

 shoebshk1990@gmail.com on May 24, 2016
Hello team,

Standard chartered bank has incorrectly transferred 4118 on 8th april,

Mail from standard chartered "our records show that the transaction dated 8 april 2016 for rs.4, 118.00 was successfully processed to the m/s amex (American express) vide reference number 1604-081739110200 and the same has been credited to the merchant on 8 april 2016."

Request you to kindly look into this and return the balance....
Complaint comments  Read comments Complaint category Credit Cards

American Express India — Note credit cards

 Rajput Bhagatsingh on May 24, 2016
Hi good afternoon dear sir/madam
my name bhagatsingh rajput
Ahmadabad Gujrat MY NO 9898354850
PAN ANVPR2672P

ISSUE FOR LAST ONE YEAR

hi sir last ek shal se what karta hua our American express card nahi mila abi tek our all identity proop/address prrop/income proop/passport photo be diya lekin card nahi mila our gar pe litter aye hai kie tumara credit card bill pay karna hai card nahi mila to payment kes bath ka kare our manager jo proop lene ayeta husko call both kiya lekin kutch be nahi kiya to
costomer care no 18001801030/18004192122 last...
Complaint comments  Read comments Complaint category Credit Cards

American Express India — Not yet credit the payment

 Ramakrishnan Iyer on May 15, 2016
Card no. 376934600651000

I deposited cheque of rs.50000/- on 30.4.16. Dhole patil drop box, pune. But very next day box are misplaced. I wait till 10.5.16. Cheque not presented. Then i transfer funds rs.125000/- i attached receipt of the same pl credit immediately. Further send final bill for surrendering the card. Because of issue of repayment of card usage. Pl do the needful. Thanks

Ramakrishnan iyer...
Complaint comments  Read comments Complaint category Credit Cards

American Express India — Not delivering my corporate card

 swainsarada on May 11, 2016
I applied for a corporate card with American Express.But now more than 2 months over and they did not deliver my card.Customer service executives are rudely responding.Their service is crap.I am working for Capgemini PVT LTD.They keep telling that it will be delivered within 5-6 days which never happened in last 2 months.

Regards,
Sarada Swain
Mob No:9980513184...
Complaint comments  Read comments Complaint category Credit Cards

American Express India — Harassment by agency

 jyotsna.sharif on May 10, 2016
Dear team ,


This is to get to your notice that i have taken a credit card from amex with the card no : 3769 345765 11006 , i had made a transaction of 1.2 lacs and according to the team instruction it was to be a emi option from the immediate next month , but when i have called your call center they said that the transaction cannot be converted into emi . Due to bad health there was a gap in my carrier and very recently i have joined a organization very recently and i have got a call from your agency team 02264500235/02264500235/ 9866079553 and the recovery agents were using...
Complaint comments  Read comments [1]Complaint category Credit Cards

American Express India — Wrong charges

 chnsastry on May 9, 2016
Dear amex,

I am an amex corporate cardholder based out of india. I came to orlando, usa for a business meeting and checked in to marriott orlando airport hotel. To my surprise, i got a message today at 10:31 pm ist from amex saying that usd 795 has been charged on my amex card. However, marriott has not initiated any charges on my card. Could you please review and reverse usd 795 against my amex card 3769 196390 02002

Thank you

Sastry...
Complaint comments  Read comments [1]Complaint category Credit Cards

American Express India — Recruitment process of amex

 manishsinghhhh on May 7, 2016
> Hello Sir,
>               This is manish singh from new delhi India.I went for a interview in the  at Amex campus, commercial block 3, zone 6, dlf city phase 5, opp golf course, gurgaon.The Human resource employee who was conducting the interview at the reception of amex named pooja was a very proudly, rude and arrogant lady.I went there today for a chat profile interview and she gave me a sheet of paper and asked me to write 75 words on my favourite movie.When I educated her that I have already written the story in the story in the direct recruitment center of amex in malviya...
Complaint comments  Read comments [3]Complaint category Banks

American Express India — Complaints regarding wrongly

 A&khizar on May 1, 2016
Expert
Date: Sun, Jan 24, 2016 at 8:24 AM
Subject: complaint regarding wrongly debited Rs 20000+ From my credit card Baering no 374431756491002
To: americanexpress@welcome.aexp.com


TO
The Manager
American Express Banking Corp
cvber City
Tower C DLF Bldg No 8
Sector.25 DLF City Phase 2
Gurgaon 122002 (Haryana)


Sir
I have hold credit card bearing No 374431756491002 since last one year that on 23/1/2016 my credit card has been debited Rs 20000+wrongly
which was seen...
Complaint comments  Read comments Complaint category Credit Cards

American Express India — Pf amount is not transfer to my current account

 vishalbansal345 on Apr 30, 2016
My Ref Number 999101051512010025702 for PF transfer is showing status as 'Your request is In Transit between EPFO Out and In Office'.The status has been same since last 4 months even after everything is approved.

Why PF department is taking so much time. I have seen similar complaints by other people also. Are there any problems in the process?

Kindly let me know when the PF amount will get transferred to my new account ?

Thanks & Regards,
vishal bansal
9167834667...
Complaint comments  Read comments Complaint category Banks

American Express India — False Statement on Selling the Credit Card

 VigneshS on Apr 29, 2016
Hi,

I am Vignesh. S from Chennai (7418746687).

I was approached by a person called Venkat (holding mobile no 97106 46972) from American Express Credit Card Division. While he was explaining the benefits of Make My Trip Credit Card, he mentioned that i will earn 1000 Bonus Payback Points each month, if i make a transaction of Rs. 1000, 4 times in a statement cycle.

When i checked the site, it was not mentioned. Hence, i again called him next day, before signing in for the card and he told that it is a special offer for the Corporate Employees and it will...
Complaint comments  Read comments Complaint category Credit Cards

American Express India — Credit card

 IJ Singh0443 on Apr 27, 2016
I am commandant IJ Singh serving kn defence services at New Delhi. I had applied for the gold credit card online and a representative by name Mr Sagar came to my office and collected my documents on 19 Apr 16. I was told that a coomunication would be sent to me within 2/3 working days. However he never contacted thereafter. Repeated calls to him and a request in ur helpline has also been of no avail. Kindly intimate me if will be issued with the card or not. Thanks and regards...
Complaint comments  Read comments Complaint category Credit Cards

American Express India — Abscond with Document sets

 Shivraam I on Apr 26, 2016
Vivek sharma from chennai amex desk collected the document set without card plan doc get signed, he committed to come in next 2 hrs but never turn back.In spite of no. Of calls & no action.

His email id vivek. Sharma8@aexp.com & mobile# 8447732005
Think twice before interact with amex folks.

Sivaram...
Complaint comments  Read comments Complaint category Credit Cards

American Express India — Noc/clearance certificate

 dubeysantu on Apr 25, 2016
Hi,

I have paid the full due amount against my american express credit card and called the customer care to get my noc / clearance certificate. Each and every time they are saying within 7-10 days you will receive the copy in your registered address. 10 time i have called and got the same feedback but didn't receive the noc.

I need to take a loan from bank on urgent basis but without the noc that is not possible.
Without providing fake commitment can you please confirm that when i will be able to receive my noc?????...
Complaint comments  Read comments Complaint category Credit Cards

American Express India — Hidden charge and incorrect transaction

 arnabsarkar on Mar 31, 2016
I had Amex makemytrip credit card. I had purchased goods of 51k and 15k in mid 2015, which I payed completely through installments of 12 month . next I had made transaction of around 36k.
issue is:
they are charging extra 51k which Amex donot have any information of it.
also they are appending hidden charges on my credit card which is increasing every month.
also there is one fraud translation that happened through my card.

I have called Amex customer care twice and have provided all the information. they still havnt replied me back on this. what kind...
Complaint comments  Read comments Complaint category TVs

American Express India — False commitment and invalid gift card provided on redemption of points

 Fedupcustomer on Mar 19, 2016
I had redeemed my points and received a 500 Rupees gift card doesn't work- . Despite repeated telephonic and email requests no action was taken.

It's been months of following up now. Below are some email exchanges which have all the dates and follow ups

Gmail Aman Sethi
Attention Shridhar
Aman Sethi Sun, Jan 17, 2016 at 12:08 AM
To: purnika.verma@aexp.com
Hi Purnika,

I have still not received the new gift card. Not sure why I have to request this several times. It's been several months now.

Awaiting your...
Complaint comments  Read comments Complaint category Credit Cards

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