American Express India Customer Care

American Express India Customer Care

American Express Banking Corp.

Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Ph-II
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Toll-free:
American Express Credit Cards

Jet Airways American Express Platinum Credit Card
1800 208 1223
+91 12 4280 1141
+91 12 4674 4141

American Express Gold Card
1800 419 1120*
+91 12 4280 1111

American Express Platinum Credit Card
1800 419 1030*
1800 180 1030
+91 12 4280 1030
American Express Platinum Card
1800 419 1255*
1800 180 1255
+91 12 4280 1444
+91 12 4465 0244

American Express Gold Credit Card
1800 419 2122*
+91 12 4280 1122
Air India American Express Gold Card
1800 419 1266*
1800 180 1666
+91 12 4280 1666
+91 12 4465 0266

American Express Platinum Travel Credit Card
1800 419 2122
+91 12 4280 1122
Air India American Express Green Card
1800 419 1261*
1800 180 1261
+91 12 4465 0261
+91 12 4280 1261

American Express MakeMyTrip Credit Card
1800 419 0691
+91 12 4280 1002

American Express PAYBACK Credit Card
1800 419 0726
+91 12 4674 4144
+91 12 4280 1093

Jet Airways American Express Corporate Card
1800 419 1199
+91 12 4280 1299

American Express Corporate Card
Green & Gold
1800 419 1222
+91 12 4280 1222

Branches
American Express Banking Corp.
MGF Metropolitan, 7th Floor, Office Block, District Center Saket, New Delhi - 110 017

Corporate Office
American Express Banking Corp., Cyber City, Tower - C, DLF Bldg. No. 8, Sector - 25, DLF City Ph - II, Gurgaon - 122002, Haryana, India
Tel: +91 12 4419 0000

Card Operation Centre
American Express Banking Corp., Cyber City, Tower - C, DLF Bldg. No. 8, Sector - 25, DLF City Ph - II, Gurgaon - 122002, Haryana, India
Tel: +91 12 4419 0000

American Express Banking Corp.
One Indiabulls Centre, Tower 2, B Wing, 8th floor, Jupiter Mills Compound, Elphinstone, Mumbai 400 013

American Express Banking Corp.
No. 30, Salarpuria Techpoint, Oasis Mall, 5th Floor, 100 Feet Road, Srinivagilu, Ejipura, Koramangala, Bangalore - 560 047

American Express Banking Corp.
Regus Citi Centre, 6th Floor, City Centre Mall, Dr Radhakrishnan Salai, Mylapore, Chennai - 600 004

View More Information...
Satisfactory Rating
0%
Complaints
82
Responses
0
Resolved
0
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American Express India Complaints & Reviews

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American Express India — Complaints regarding wrongly

 A&khizar on May 1, 2016
Expert
Date: Sun, Jan 24, 2016 at 8:24 AM
Subject: complaint regarding wrongly debited Rs 20000+ From my credit card Baering no 374431756491002
To: americanexpress@welcome.aexp.com


TO
The Manager
American Express Banking Corp
cvber City
Tower C DLF Bldg No 8
Sector.25 DLF City Phase 2
Gurgaon 122002 (Haryana)


Sir
I have hold credit card bearing No 374431756491002 since last one year that on 23/1/2016 my credit card has been debited Rs 20000+wrongly
which was seen...
Complaint comments  Read comments Complaint category Credit Cards

American Express India — Pf amount is not transfer to my current account

 vishalbansal345 on Apr 30, 2016
My Ref Number 999101051512010025702 for PF transfer is showing status as 'Your request is In Transit between EPFO Out and In Office'.The status has been same since last 4 months even after everything is approved.

Why PF department is taking so much time. I have seen similar complaints by other people also. Are there any problems in the process?

Kindly let me know when the PF amount will get transferred to my new account ?

Thanks & Regards,
vishal bansal
9167834667...
Complaint comments  Read comments Complaint category Banks

American Express India — False Statement on Selling the Credit Card

 VigneshS on Apr 29, 2016
Hi,

I am Vignesh. S from Chennai (7418746687).

I was approached by a person called Venkat (holding mobile no 97106 46972) from American Express Credit Card Division. While he was explaining the benefits of Make My Trip Credit Card, he mentioned that i will earn 1000 Bonus Payback Points each month, if i make a transaction of Rs. 1000, 4 times in a statement cycle.

When i checked the site, it was not mentioned. Hence, i again called him next day, before signing in for the card and he told that it is a special offer for the Corporate Employees and it will...
Complaint comments  Read comments Complaint category Credit Cards

American Express India — Credit card

 IJ Singh0443 on Apr 27, 2016
I am commandant IJ Singh serving kn defence services at New Delhi. I had applied for the gold credit card online and a representative by name Mr Sagar came to my office and collected my documents on 19 Apr 16. I was told that a coomunication would be sent to me within 2/3 working days. However he never contacted thereafter. Repeated calls to him and a request in ur helpline has also been of no avail. Kindly intimate me if will be issued with the card or not. Thanks and regards...
Complaint comments  Read comments Complaint category Credit Cards

American Express India — Abscond with Document sets

 Shivraam I on Apr 26, 2016
Vivek sharma from chennai amex desk collected the document set without card plan doc get signed, he committed to come in next 2 hrs but never turn back.In spite of no. Of calls & no action.

His email id vivek. Sharma8@aexp.com & mobile# 8447732005
Think twice before interact with amex folks.

Sivaram...
Complaint comments  Read comments Complaint category Credit Cards

American Express India — Noc/clearance certificate

 dubeysantu on Apr 25, 2016
Hi,

I have paid the full due amount against my american express credit card and called the customer care to get my noc / clearance certificate. Each and every time they are saying within 7-10 days you will receive the copy in your registered address. 10 time i have called and got the same feedback but didn't receive the noc.

I need to take a loan from bank on urgent basis but without the noc that is not possible.
Without providing fake commitment can you please confirm that when i will be able to receive my noc?????...
Complaint comments  Read comments Complaint category Credit Cards

American Express India — Hidden charge and incorrect transaction

 arnabsarkar on Mar 31, 2016
I had Amex makemytrip credit card. I had purchased goods of 51k and 15k in mid 2015, which I payed completely through installments of 12 month . next I had made transaction of around 36k.
issue is:
they are charging extra 51k which Amex donot have any information of it.
also they are appending hidden charges on my credit card which is increasing every month.
also there is one fraud translation that happened through my card.

I have called Amex customer care twice and have provided all the information. they still havnt replied me back on this. what kind...
Complaint comments  Read comments Complaint category TVs

American Express India — False commitment and invalid gift card provided on redemption of points

 Fedupcustomer on Mar 19, 2016
I had redeemed my points and received a 500 Rupees gift card doesn't work- . Despite repeated telephonic and email requests no action was taken.

It's been months of following up now. Below are some email exchanges which have all the dates and follow ups

Gmail Aman Sethi
Attention Shridhar
Aman Sethi Sun, Jan 17, 2016 at 12:08 AM
To: purnika.verma@aexp.com
Hi Purnika,

I have still not received the new gift card. Not sure why I have to request this several times. It's been several months now.

Awaiting your...
Complaint comments  Read comments Complaint category Credit Cards

American Express India — Wrong Information to sell card

 AkshayGupta_13 on Feb 25, 2016
I was at my office and in the lobby I see an American Express executive welcoming and trying to sell me the best possible credit card. I had a long discussion as I found the offer really attractive. The executive shared information regarding benefits on my spending and lured me by saying that if I join right now, I will be getting vouchers for Croma (Worth Rs. 500) and Bookmyshow (Worth Rs. 700). I asked for a written communication regarding the same and she did the needful. I got my card few weeks later but the vouchers didn't. I constantly followed up withe the executive regarding it but she simply...
Complaint comments  Read comments Complaint category Credit Cards

American Express India — Jet amex platinum card providing wrong information to sell the cards

 Hitesh Sadh on Feb 19, 2016
Hi
I had been contacted by amex representative mr amandeep j heer for selling jetairways co branded platinum cc
His mobile no is 9004478763
He is offering jet amex cobranded platinum credit card with additional feature of upgrade to plantinum tier membership of jet airways on enrollment of the card.
I did not trust this but his manager mr vinod kadam see below details.

(Vinod kadam | channel sales manager | american express services india ltd.
One indiabulls centre, tower – 2, b wing, 8th floor, jupiter mills compound, elphinstone road, mumbai...
Complaint comments  Read comments Complaint category Credit Cards

American Express India — Signature fraud/copied the signatures

 Being Zaki Ur Rehman on Feb 1, 2016
American Express - Have also started cheating and doing fraud with Customers - Shocking & Wired!!!
I have opted for Amex card in Jan' 2015 and have been asked Amex representative that i just need to pay first year Anual membership for INR 3, 500.
Yesterday when checked my latest statement i came to know that i have been charges extra of INR 5, 000 as an Annual fess. There was no SMS with respect to card fess which has been added to my statement. Today i called up customer care and spoken to CCE all what he has was an apology and he told me that i have signature all the Terms & Conditions...
Complaint comments  Read comments [1]Complaint category Credit Cards

American Express India — Gift card

 smadhu87 on Jan 19, 2016
I am Madhu and I was issued an AMEX gift card bearing number 3720 020032 26368 for INR 5, 000. The card had a balance of INR 1, 000 when it expired on July 2015. I spoke to their customer care in September 2015 and I was told that a new card will be issued with 15-20 days. However, I did not receive the card and i forgot to follow-up with them. When I re-checked with them on Jan 19, 2016 I was told that "the card is defunct (lapse of 90 days) and as per their records, I had called them however, before placing the request the call got disconnected and the request was not placed" where as the actual...
Complaint comments  Read comments Complaint category Business & Finances

American Express India — Annual fee charged aMt of 1700

 Salim Suwaidi on Jan 10, 2016
This is in regards card number 376935313741004 name salim shaikh was charged a annual fee of aMt 1700 so I am blocking this card and don't want to continue your service any more neither I want to pay this annual fee my contact details :00966 -504453897...
Complaint comments  Read comments Complaint category Credit Cards

American Express India — Fraudulent information from call center for wrong purchase

 Pranay Prasoon on Jan 8, 2016
I needed to purchase Iphone. On 6th Jan 2016 I called their call center at around 12 noon from my registered phone number, if I can get my purchase converted to EMI. The executive confidently informed me that the EMI option is available for 12 months with 1.29% interest. He said that I can call them within 48 hours of purchase to do the same. Based on input I did that. When I called them on 8th Jan 2016, the new executive denied any such facility. It seems Amex employs people to give wrong information to make such purchases and later deny. This is a clear case of fraud by them....
Complaint comments  Read comments [1]Complaint category Credit Cards

American Express India — Receiving monthly bill statements despite closure of credit card

 DishaJ on Dec 18, 2015
I was offered a Makemytrip credit card. When I was applying, the sales guy kept calling up for documents. Even when I was travelling I sent all documents for my card and I requested an add-on card for a family member. Documents of my family member were also provided instantly.Within a week or so I received my card but despite repeated follow ups for more than a month I did not receive the add-on card.The customer care team speaks politely but does nothing. They assure you of everything but actually nothing is done. After a month, I was asked to resend my family members documents and make a fresh...
Complaint comments  Read comments Complaint category Credit Cards

American Express India — Promises not kept according to offer

 karthikk2016 on Dec 15, 2015
I'm a student of IIM Calcutta. I was told I'd get 1000 rupees worth Bookmyshow coupons for applying for American Express Gold Card. I haven't received any till now. I took the card and I am using it for the past 1 year and have been loyally paying my bills. I don't want to give my personal details here. BTW, I have mailed them like n number of times only to get no reply....
Complaint comments  Read comments Complaint category Credit Cards

American Express India — Salary

 sanjeev07chauhan on Dec 10, 2015
Hi I worked for american express for the new accounts team and i did not get my salary and full and final for the few days i worked. Please if i can get help. My name is Sanjeev Chauhan, and i worked for this company in 2014 and left in October 2014. Please help. My phone number is 9871002869....
Complaint comments  Read comments [1]Complaint category Banks

American Express India — Irctc railway booking

 scuajay on Nov 12, 2015
I have booked train ticket from Kollam Jn to mumbai for 29.11.15 at 10.48 pm for sleeper class in the name of Deepak Singh from my American Express Credit Card. The transaction failed and Rs.672.80 debited to my card. Please advise me what to do to get my refund. My mail id is ajay.shilpi1@gmail.com....
Complaint comments  Read comments Complaint category Credit Cards

American Express India — Credit card rejection/declined

 MadhavMishra on Nov 10, 2015
Dear Sir/Ma’am,
With due respect I would like to know my credit card application status in written.

Yesterday, I called to your customer care then one of your executive replied me your card application has been rejected/declined because of CIBIL. Then I pull out my CIBIL records after paying 500/ INR and my CIBIL score is 849. I am attaching that email along with this email. Please use madh1985 password to open it.

I am getting 1 Lac 25 thousand salary each and every month in my ICICI bank account and regularly paying Income Tax to Indian Government...
Complaint comments  Read comments Complaint category Credit Cards

American Express India — AEBC card number 376935010621004 ,irritable undue follow ups and false assurances by customer care-Unethical behaviour

 Kapell Birla on Oct 21, 2015
American Express bank India — AEBC card number 376935010621004, irritable undue follow ups and false assurances by customer care 1 Review Add a Comment Mark as Resolved User Kapell Birla on Oct 21, 2015 There are more than 25 talks in customer careabout O/S payment which is never paid to me. Rs. 14000 Cheque is said to be provided to me which I never recd and now follow ups and calls and interest added statements months after months despite all the promises that nothing will be asked and issue close in 48 hours as standard reply including your recovery dept. I closed the card after confirmation...
Complaint comments  Read comments Complaint category Credit Cards

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