American Express India Customer Care

American Express India Customer Care

American Express Banking Corp.

Cyber City, Tower-C, DLF Bldg. No.8, Sector-25, DLF City Ph-II
Gurgaon
Gurgaon District
Haryana
India - 122002

Customer Care Phone Numbers and Contacts

Tollfree:
1800 419 1092
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Phone:
+91 12 4280 1092
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American Express Credit Cards

Jet Airways American Express Platinum Credit Card
1800 208 1223
+91 12 4280 1141
+91 12 4674 4141

American Express Gold Card
1800 419 1120*
+91 12 4280 1111
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Satisfactory Rating
0%
Complaints
78
Responses
0
Resolved
0
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American Express India Complaints & Reviews

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American Express India — Signature fraud/copied the signatures

 Being Zaki Ur Rehman on Feb 1, 2016
American Express - Have also started cheating and doing fraud with Customers - Shocking & Wired!!!
I have opted for Amex card in Jan' 2015 and have been asked Amex representative that i just need to pay first year Anual membership for INR 3, 500.
Yesterday when checked my latest statement i came to know that i have been charges extra of INR 5, 000 as an Annual fess. There was no SMS with respect to card fess which has been added to my statement. Today i called up customer care and spoken to CCE all what he has was an apology and he told me that i have signature all the Terms & Conditions...
Complaint comments  Read comments [1]Complaint category Credit Cards

American Express India — Gift card

 smadhu87 on Jan 19, 2016
I am Madhu and I was issued an AMEX gift card bearing number 3720 020032 26368 for INR 5, 000. The card had a balance of INR 1, 000 when it expired on July 2015. I spoke to their customer care in September 2015 and I was told that a new card will be issued with 15-20 days. However, I did not receive the card and i forgot to follow-up with them. When I re-checked with them on Jan 19, 2016 I was told that "the card is defunct (lapse of 90 days) and as per their records, I had called them however, before placing the request the call got disconnected and the request was not placed" where as the actual...
Complaint comments  Read comments Complaint category Business & Finances

American Express India — Annual fee charged aMt of 1700

 Salim Suwaidi on Jan 10, 2016
This is in regards card number 376935313741004 name salim shaikh was charged a annual fee of aMt 1700 so I am blocking this card and don't want to continue your service any more neither I want to pay this annual fee my contact details :00966 -504453897...
Complaint comments  Read comments Complaint category Credit Cards

American Express India — Fraudulent information from call center for wrong purchase

 Pranay Prasoon on Jan 8, 2016
I needed to purchase Iphone. On 6th Jan 2016 I called their call center at around 12 noon from my registered phone number, if I can get my purchase converted to EMI. The executive confidently informed me that the EMI option is available for 12 months with 1.29% interest. He said that I can call them within 48 hours of purchase to do the same. Based on input I did that. When I called them on 8th Jan 2016, the new executive denied any such facility. It seems Amex employs people to give wrong information to make such purchases and later deny. This is a clear case of fraud by them....
Complaint comments  Read comments Complaint category Credit Cards

American Express India — Receiving monthly bill statements despite closure of credit card

 DishaJ on Dec 18, 2015
I was offered a Makemytrip credit card. When I was applying, the sales guy kept calling up for documents. Even when I was travelling I sent all documents for my card and I requested an add-on card for a family member. Documents of my family member were also provided instantly.Within a week or so I received my card but despite repeated follow ups for more than a month I did not receive the add-on card.The customer care team speaks politely but does nothing. They assure you of everything but actually nothing is done. After a month, I was asked to resend my family members documents and make a fresh...
Complaint comments  Read comments Complaint category Credit Cards

American Express India — Promises not kept according to offer

 karthikk2016 on Dec 15, 2015
I'm a student of IIM Calcutta. I was told I'd get 1000 rupees worth Bookmyshow coupons for applying for American Express Gold Card. I haven't received any till now. I took the card and I am using it for the past 1 year and have been loyally paying my bills. I don't want to give my personal details here. BTW, I have mailed them like n number of times only to get no reply....
Complaint comments  Read comments Complaint category Credit Cards

American Express India — Salary

 sanjeev07chauhan on Dec 10, 2015
Hi I worked for american express for the new accounts team and i did not get my salary and full and final for the few days i worked. Please if i can get help. My name is Sanjeev Chauhan, and i worked for this company in 2014 and left in October 2014. Please help. My phone number is 9871002869....
Complaint comments  Read comments [1]Complaint category Banks

American Express India — Irctc railway booking

 scuajay on Nov 12, 2015
I have booked train ticket from Kollam Jn to mumbai for 29.11.15 at 10.48 pm for sleeper class in the name of Deepak Singh from my American Express Credit Card. The transaction failed and Rs.672.80 debited to my card. Please advise me what to do to get my refund. My mail id is ajay.shilpi1@gmail.com....
Complaint comments  Read comments Complaint category Credit Cards

American Express India — Credit card rejection/declined

 MadhavMishra on Nov 10, 2015
Dear Sir/Ma’am,
With due respect I would like to know my credit card application status in written.

Yesterday, I called to your customer care then one of your executive replied me your card application has been rejected/declined because of CIBIL. Then I pull out my CIBIL records after paying 500/ INR and my CIBIL score is 849. I am attaching that email along with this email. Please use madh1985 password to open it.

I am getting 1 Lac 25 thousand salary each and every month in my ICICI bank account and regularly paying Income Tax to Indian Government...
Complaint comments  Read comments Complaint category Credit Cards

American Express India — AEBC card number 376935010621004 ,irritable undue follow ups and false assurances by customer care-Unethical behaviour

 Kapell Birla on Oct 21, 2015
American Express bank India — AEBC card number 376935010621004, irritable undue follow ups and false assurances by customer care 1 Review Add a Comment Mark as Resolved User Kapell Birla on Oct 21, 2015 There are more than 25 talks in customer careabout O/S payment which is never paid to me. Rs. 14000 Cheque is said to be provided to me which I never recd and now follow ups and calls and interest added statements months after months despite all the promises that nothing will be asked and issue close in 48 hours as standard reply including your recovery dept. I closed the card after confirmation...
Complaint comments  Read comments Complaint category Credit Cards

American Express Bank — Credit card charges.

 anoopcreed2006 on Oct 13, 2015
Dear Sir/Madam,

I have expecting a resolution for my issue. Kindly respond to it.

Regards,

Anoop

From: Anoop Bordoloi
Sent: 09 October 2015 00:11
To: Manager-Customerservicesindia@aexp.com
Cc: AEBCNodalOfficer@aexp.com; Head-Customerservicesindia@aexp.com; kaushal.saru@aexp.com
Subject: Additional charges.

Dear Sir,

I am holding a card(376934227371008) with you for last more than 1 year and during this period whenever I have used your card I have made payment on time. When I...
Complaint comments  Read comments Complaint category Credit Cards

American Express — Customer Service and Company Not Giving Point Based Vouchers

 Harsh Jhunjhunwala on Oct 9, 2015
Dear Lee, My name is Harsh Jhunjhunwala and I am a alumni of London Business School. At the outset I regret having to send across this email to you. I have been totally exhausted by the poor customer service from American Express and I am writing to you for your help. Please find below details of my compliant - After a lot of conversations and email exchanges I have been unable to get them to do a simple thing. I have been an active user of my American Express card since almost last 1 year. I have paid all my dues on time and never paid any interest costs. Sometime this August I...
Complaint comments  Read comments Complaint category Credit Cards

American Express — Misleading and Incorrect Information Provided

 Arun Ranga on Aug 18, 2015
American Express has provided me an unlimited credit card. When the sale executive approached me to sell this card. He said this was interest free card with no string attached except for an annual fee. He said this card has a 52 days credit period from the date the transition is made and if payment is not paid in full post 52days the card will be block until payment is made and NO Interest charges. I received the card and then realized that the sale executive cheated on me selling this card by providing wrong information. There is 5% interest charge on the card if payment not paid in full by the...
Complaint comments  Read comments Complaint category Credit Cards

American Express Bank — Unauthorized credit card charges

 Skbubna on Aug 8, 2015
I was Amex cr card holder no. 3769 324504 56009 . The charge me a insurance policy amt. about Rs 247735.70 . which is not mine. They call me daily about 2/3 times to recover the money. In every call i tell there mistake . But continuously calling and mentaly torcher me. After few month a officer call me and understand the fact and remove all figure from my a/c. After 15days again diffent 2 person calling for same matter.
Its continuously torcher me 1yr and 1/2. Than they send a man from recovery from a outside agency . I clear him all the fact . He understand and report them about the fact....
Complaint comments  Read comments Complaint category Credit Cards

American Express — Extra Charge and Misinformation on Credit Card

 neerajrathod on Aug 4, 2015
I would like to raise a concern and a complaint against American Express Credit Cards. There is apparently a concern being raised with the company which has not been addressed even after rigorous follow ups from my side which has led to missing my monthly bill, late payment and affecting my credit score. The details of the case are as follows I had purchased a product with a cost price of Rs 46, 690 on 31st Aug 2014, with a EMI scheme (sold by american express executive) with 1.25 % interest. I was been informed about the EMI as Rs 5, 592 for 9 months. I have paid all my 8 EMIs to the company...
Complaint comments  Read comments Complaint category Credit Cards

American Express Credit Card — Cancel my card !!

 dipen trivedi on Aug 4, 2015
I am Dipen Trivedi . I have called ammex services 5 times. I kept requesting them to cancel my card and agreed to pay the amout due. After making all the payments on time I always have a new bill amount that stands outstanding. They always asked for a reason so as to why I wanted to cancel my card where as the card termination rules clearly mention that I can cancel my card at any point of time without giving any explanations. On calling the 6th time today, I still have an outstanding amount and they still say that my card will be cancelled after I pay the amount due. I really need to know why...
Complaint comments  Read comments Complaint category Business & Finances

American Express Credit Card — Not closing my Account by any source.

 atish channawar on Jun 29, 2015
Hello, My Credit Card No. Is :- 3769 342649 81008. My Name : - Atish S Channawar I have already paid my full and final amount in this month. Tried to close my account 100 times via Service center phone no. but not responding to my call at single time. Now they have incurred membership charges with tax and finance charge as well. When I am trying to communicate that I want to close my account, these people are not responding. So by what way I can close this issue. I will not pay renewal fees as I don't want this card. And due to harassment I want to sue this american express credit...
Complaint comments  Read comments [1]Complaint category Credit Cards

American Express Credit Card — Complaint regarding my application for American Express Payback Credit Card

 TSV on Jun 26, 2015
Dear Sir, This is with reference to my application regarding American Express Pay Back Credit Card for which I had submitted my all related documents attested copies and also the original papers shown to Mr. Basu your representative for collecting the documents for onward process. Sir, It is no matter if my card not approved by the concerned corner but I feel I have been harassed unnecessarily on this issue. I procured all relevant documents on your pressure and telephonically discussions. Later I was assured that my credit card has been approved and not to be worried more. All discussions recorded...
Complaint comments  Read comments Complaint category Credit Cards

American Express Credit Card — non delivery of amex credit card

 archana1867 on May 27, 2015
I Archana agarwal has applied american express make my trip credit card on 8th april, 2015. as said by the amex team the card will be delivered by 7 working days. i had given a request the card as earliest as possible because i had planned a holiday trip from 27th april. but unfortunately the did not deliver the card . i got a letter saying i was not available when the card was sent on 11th may 2015. i had again given a request for delivering the card on 16th may 2015 and they said by 20th may the card will be delivered. till today i.e 27th may the card is not delivered but iam getting statement...
Complaint comments  Read comments Complaint category Credit Cards

American Express Credit Card — fraud charge on my american express gold charge card

 sanket005 on May 1, 2015
i am holding american express gold charge card. i got a message stating that 480 Euro has been intiated on my card while i was in india. i immediately called american express stating that i never made such transaction. they told me that my card was blocked and this harge wont reflect in your statement, and they even told me that charge intiated has a validity for 8 days, if that particularly dosen't claim that charge within it days, that transaction gets cancelled. but after 15days checked my statement i showed me a charge debited from my account. and now american express people are telling me...
Complaint comments  Read comments Complaint category Credit Cards

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