[Resolved] Andhra Bank — Money missing from my bank account without my action

chanti7420

Address:	Nalgonda, Andhra Pradesh, 508111
Website:	www.andhrabank.in

Hello Sir/Madam, I have an account in Andhra bank (Account no: [protected]) when i went to withdraw my money it showed me like balance not available. Because money was missing from my account as 3 transactions on 13/12/2016 from that day on wards i did not verified my account balance. Two days before when i went there to withdraw i came to know that. I tried to contact someone who can help in the branch but no one responding properly even through customer service online.If it is misplaced they should respond well and tell us to wait for sometime or else we will take care of it but nothing from their side. I am mentioning the amounts missing in my account as shown in the statement, i should get those amount as soon as possible.
Missing/debited amounts:
1. 7276/-
2. 410/-
3. 3395/-

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May 10, 2017

Complaint marked as Resolved

Andhra Bank customer support has been notified about the posted complaint.

Jan 12, 2017

Updated by chanti7420 Hello Sir/Madam, i gave complaint on Andhra bank (ID: 1468158) yesterday regarding money missing in my account without my action. today i got a response from zonal office of Andhra bank as the amount was transferred to loan accounts but i do not have any pending loan account in Andhra bank and they were not saying or showing any loan amount, details in the branch so i am requesting you to return the money which was deducted if they show me any pending balance i will clear it off that was different thing, appreciate your response.
Bank a/c no : [protected]

Thank you

Verified Support

Jan 12, 2017

Andhra Bank Customer Care's response Dear Customer,

We regret the inconvenience caused to you. Please reply us with your contact details with your email id to assist you further. We shall investigate and revert to you shortly.

Regards,
Andhra Bank Customer Service

Jan 16, 2017

Updated by chanti7420 Hello,
Thank you for your response, we also contacted zonal office but they are saying that we were waiting for response from the branch. Money was missing from our account so they should return it and then they can enquire for other things later but till now there was no clear response from anyone. So please find the below contact details along with email and help us as soon as possible.

Krishna Reddy Jakka
[protected]
[protected]@gmail.com

Verified Support

Jan 24, 2017

Andhra Bank Customer Care's response Dear Customer,

We thank you for providing your contact details and email id. We will update you soon.

Regards,
Andhra Bank Customer Service

Verified Support

Feb 02, 2017

Andhra Bank Customer Care's response Dear Customer,

With regards to your complaint, we would like to inform you that the mentioned amounts are being debited from the account number ending with ******8142 favoring to Jakka Krishna Reddy and were credited to respective overdue loan accounts and the same has been informed to the account holder by branch.

Regards,
Andhra Bank Customer Care

Feb 04, 2017

Updated by chanti7420 Hello Sir/Madam,

We do not have any over due loan accounts if we have they should inform us and contact us to clear that but no one contacted us regarding any overdue so how can they transfer our money without prior intimation to customer? we know that the amount credited to some accounts etc, . but we gave complaint about without intimation how can they do transfers from our accounts? and
we just have two loan accounts (educational & crop loan) the debited 3 amounts were went to three different account numbers and in that also we do not have any idea about one account. If we want to clear the crop loan now we are not sure to which account number we have to transfer because the account number we have and the one which appears in Internet banking they linked were totally different. So we need all the complete details about my accounts and account numbers also the account numbers which were closed and which one is running everything clearly. appreciate your response.
The accounts and respective numbers we known,
Educational loan - [protected]
Crop loan _ [protected]
To those 2 amounts were debited as per bank manager and we do not know about those accounts,
[protected] (7276/-)
[protected] (3395/-)

Thank you