Xolo Customer Care
XOLO
Customer satisfaction rating: 87%
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1326
COMPLAINTS

Xolo Customer Care

XOLO

Webpage:
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Address
A-56, Sector – 64
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 201301

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
151
116

Phone:

Mobile:
Mobile:
100
47

Additional info
Customer satisfaction rating
87%
Complaints
1326
Pending
1175
Resolved
1139
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

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Xolo Customer Care related pictures (286)

Xolo Complaints & Reviews

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Xolo — Molestation case in XOLO service centre Bilaspur (ROBOT GENERATION)

 saurabh20 on Dec 5, 2016
Respected Sir,

I hereby saying that i had submitted my phone in warrenty period to ROBOT GENERATION BILASPUR (service centre XOLO) at the date of 7.11.2016
ATTACHING MY JOB SHEET NO, PHONE BILL COPY and shop detail.

i am really embrased from the service for my Xolo ERA HD.
They assured me for a replacement but the robot generation shop will giving me windows phone or Single sim phone (In simple words Outdated).
why should i take the windows phone instead of using android.

After some day back they call me for to come in service centre...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Xolo Era — Downloading apps automatically

 NagsRao on Nov 30, 2016
Dear Sir/Madam,

Good Morning. I Have bought XOLO era_X mobile phone 5 months back thru Amazon. After using one month I found that the Device is downloading unnecessary APPS with out my knowledge. with out touching the mobile apps are being downloaded regularly. Some times some games are also being played automatically. we have resetted it through factory reset also. I am facing so much headache with this. what should I do. Please advice.

Await for your valuable reply.

thanking you

with best regards

RNRAO
HYDERABAD
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Mobile switched off, not power on

 nagarjuna v on Nov 28, 2016
Sir, this is nagarjuna from rajahmundry, andhra pradesh. I purchased mobile xolo black 1x for rs9, 999/- in dec2015. My mobile has switch off due to low charging, when i charged it, it does not show any indication of charging, not poer on. When i go to service centre in rajhamundry, they are telling that they are not doing service to xolo mobiles. Please suggest me any authorized service centre in rajahmundry, andhra pradesh and what is the problem of my mobile....
Complaint comments  Read comments Complaint category Mobile Service Providers

Xolo — Old mobile received and refund denied

 santhosh2015 on Nov 23, 2016
SIR
i was ordered xolo black 1x(seller =lava international limited
Kunda_VL-VOI
when i was received mobile the box is not looking new condition and the tape was in open condition then i open the box the mobile looking used and dusty, fingerprint on mobile.then i saw the manufacturing date of mobile which is November 2015 it is almost one year old stock then i was rise refund request.then they took return my phone. now they said your mobile quality check fail and we will send back to you again.then i called snapdeal customer care 5 to 6 time every time they give only we will...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xolo — Deposited phone not received back from xolo service centre

 Priyanka0814 on Nov 21, 2016
I bought the xolo phone in 27-5-2015 from flipkart and in 2016 may i deposited the phone in their service centre for repairing and then after few days that centre was closed and i was out of station.. When i returned back i contacted the centre and i found that the centre was closed. Now when i contacted customer care, their representatives are telling me that we cannot help you in this regard as you have lost the receipt... Then they asked me if i could tell them the imei number then they could help me but after telling them the number they told me we cannot help you because our records are telling...
Complaint comments  Read comments [1]Complaint category Telecommunications

Xolo — Not charging indicator on & not power on... Xolo black 1x 32gb

 amitkadia on Nov 17, 2016
My mobile battery goes low and switched off. Then I put charging but its not charging also no charging indication, also not power on. I went service center. I give my XOLO BLACK 1X to them after sometime they are telling Mother board problem. I tell them to check battery may be there is battery problem then they said me that no battery problem its working perfectly its in good condition. They tell me put my phone for 1 week to solve motherboard issue. Then i put my phone in service center(named as HARSH TARANG MOBILE, AHMEDABAD, GUJARAT, INDIA) for servicing and take back it after 5 days. When i...
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Non-availability of battery and flip cover for Xolo Play 6x-1000 mobile.

 naresh969536 on Nov 6, 2016
Dear Sir,
I have been regularly using Xolo mobiles for last few years. I was comfortable using these mobiles till i realised that the battery for Xolo Play 6x-1000 requires replacement. It is unfortunate to note that these spares are not available anywhere in market or online. I tried even at Varanasi Xolo service centre but unsuccessful.
Pls improve your aftersales service to maintain your brand loyalty.
I shall request to provide battery as well as black flip cover at the earliest. An early response shall be highly appreciated.
Thanks,
Naresh Kumar
nareshkumar86@rediffmail.com...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Xolo — My xolo black in warranty is 25 days in service center in warranty replace to me lava v5

 Chavda Kalpesh Ahir Janjmer on Nov 5, 2016
Sir my xolo black mobile is charging promblem so me give xolo sarvice center bhavnagar he tauking to my mobile is totly false to he give me new mobile xolo black not avalible to he give lava pixal v2 it specyfi is not done to xolo black i am note fine to this replacement me take v5 so pleas give v5 my mo no 9687976262 my name kalpesh ahir my work order no 510010520440 my emi no 911451001773194......
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo Q800 — Replacement my intex aqua shine 4g

 Ankit786786 on Nov 3, 2016
Mere handset mai headphone jack ki hardware problem hai isko main 15/10/16 ko purchase kiya, open and actived with sim 26 /10/2016 se kiya and ismai hardware problem thi starting se and govt holiday thi and is reason se main is 3/11/16 ko service center durg mai dikhya and un ne ise repair ka kaha but mujhe handset repair nahi krwana hai mujhe isko change krna hai becoz starting se hi hardware problem hai and esa ni toh mai consumer protection mai case kruga similar case decision hai... Dekh liyo aap...
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Bad response from service centre

 devendra gurjar on Nov 2, 2016
Poor service in gwalior service centre
Not giving any response and wasted my valuable time when i went there
Staff of Centre only for enjoying and not worry about customer.not giving answer on mobile also. Without looking my handset properly they told me to gave big charge.if they respond before this time then i will get benefit of 1 year warranty...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Xolo — My xolo black in warranty not working tmy xolo black is not working in warranty replace to me lava v5

 Chavda Kalpesh Ahir Janjmer on Oct 27, 2016
Sir my xolo black mobile is charging promblem so me give xolo sarvice center bhavnagar he tauking to my mobile is totly false to he give me new mobile xolo black not avalible to he give lava pixal v2 it specyfi is not done to xolo black i am note fine to this replacement me take v5 so pleas give v5 my mo no 9687976262 my name kalpesh ahir my work order no 510010520440 my emi no 911451001773194...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xolo — My xolo black ix sim slot not opening [Resolved]

 Christopher Mendonca on Oct 25, 2016
To xolo

Sir,

I have just this evening at 5.30pm 25th tue oct' 2016 received the mobile ordered by me via xpress courier. My order no: 20161016103457, booked on 17/10/2016 on shopcj. Item code: 189960001.

This is a complaint lodged by myself audrey mendonca indicating that the sim unit is not ejecting whereby, i am unable to insert any sim to enable me to begin using my new mobile.

Sir, kindly do send my a replacement at the earliest. Urgent please.
Thanks.
Audrey mendonca
7875224006...
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Service Center Careless about Customer problems

 ziyaul on Oct 21, 2016
Dear Sir,
I have XOLO BLACK 1X, having excessive heating problem, on addition to this Touch is Not Properly Working, Display becomes Blank sometimes and phone automatically Switch OFF.

My Phone in warranty period so Regarding above Problem i submitted my phone to one of your Service Center (Mayank Services) on 01/10/16. Its more than 20 days but still i cant get my phone back from the center. Each time i visit i get a new date, due to this i am facing a lot of problem.
So you are requested to take proper action regarding this. An early action will be highly appreciated....
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Xolo black 1X battery going to blast soon,back cover coming out [Resolved]

 Sitanshu Kumar Singh on Oct 19, 2016
Hello sir, i have buyed Xolo black 1x in 16 Nov 2015..Now it's 1year also not completed but battery got damaged and going bigger day by day..as bcoz of this my back cover also coming outside the phone...I got totally harrased in this phone because of its bad quality..plz replace this model with other same model or resolve my problem.Now I really want justice against these company using Chinese batteries.....
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Touch not working properly [Resolved]

 Sushil Bablu on Oct 18, 2016
DEAR SIR, I have purchase XOLO BLACK mobile in shop .i used this mobile only one month touch not working properly then i did given to XOLO care at Raipur on 03/09/2016 my IMEI NO 911451001307522 WORK ORDER NO 510010080402 and my complant no is 1732970 i am still waiting for mobile, they say TP not come from company., when TP comes to Raipur, Chhattisgarh....
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Xolo — Xolo black x1 handset [Resolved]

 !a1 on Oct 17, 2016
I have given my xolo black x1 on 27th september 2016 my work order number is 510010367736 and they ensure me that i will get my phone within a week however even till today they havn't given my phone and still saying the same thing that we will call you once we repair your handset.

I have already called to xolo customer care and they provide me complaint number 1806135. I want my phone to be repair as soon as possible as i can't wait any longer for it. I have to do almost every important thing through.

I have bought this handset in july 2016 and within 2 months, i start...
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Xolo black 1x [Resolved]

 Saif Irshad Shaikh on Oct 12, 2016
Had purchased a xolo 1 x black phone in march month.in starting it work very good but after one month it create a big problem. Screen is blinking and stop after shut down the mobile. And again blinking after few hours. After show in service center in lucknow they solve it temporary. They format my phone and said that company is preparing a software to resolve this issue.
But after 3 month your company is not prepare a software. Now i am facing a another problem, battery is not working properly and full battery will discharged with in one hours. I am very much disturb with your service and...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xolo Mobile — Mobile handset xolo a1010 imei 1:911427002018508 bill no 532 [Resolved]

 bhupendrak1995 on Oct 11, 2016
Dear team, i visit again your service canter and talk with mr. praveen but he told that i not repair your hand set. i call to customer care number and executive told me you submit your hand set to service centor he repiar it free you not your work order no. ie 510010217919 for your refrence i call you after 12 days but he not recived my hand set, i again talked to care executive by call id no 1722292, 17223635 and direct talk to engeear by my mob. but not found any resonce. please find my complaint no till date 1433246, 1403572.
if i not found any resolution i will take help of other govt....
Complaint comments  Read comments Complaint category Mobile Service Providers

Xolo — Regarding service centre [Resolved]

 Bikram Barman. on Oct 9, 2016
I don't know whom I blem about those people whom you offered your service centre at Bank Mor Dhanbad, Because those guys never working properly and they have very rude with there customer sorry its your cuatomer...I wanted to share my experience in xolo, its worst service which I got not directly from you But your those people are wosrt...I will never choose Xolo and never suggest friends too because they are coward, kamine apna manmani krte h sale...already I HV troubled 2 months before 5 months and now this time when I visited there for software up to date they just told me kal aaie, kal aaie,...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xolo — Complaint about technical fault [Resolved]

 upendra01 on Oct 9, 2016
Dear sir,
mai 17-11-2015 ko flipkart se xolo black mobile purches kiya tha uske 2 month ke baad touch khrab ho gya jisko bna ke 20 din mai service center se vapas mila uske 10 din baad charging ka problem aaya phir se 1 month service center se bankar mila uske baad phir se touch mai problem aaya jisko damage bta ke 4500/- liya.is prakar mere mobile mai kai tarh ke problem aane lge jiske liye mai service center ka12-13 bar chakkar kata hu mujhe problem ka solution nai mil paya aur mujhe iske liye 40-50 km durg ke liye jana padta hai.mai is xolo compny se preshan ho chuka hu please help me...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

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