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Xolo Customer Care

Lava International Limited

New Delhi, Delhi
Mumbai
Mumbai City District
Maharashtra
India - 110001

Customer Care Phone Numbers and Contacts

Mobile:+91 98 9104 2537
 +91 96 5044 4477 [SMS]
Corporate Communications Department
Email: mediacenter@xolo.in

Xolo Mobile Head office
Xolo Smart Phones
A-56, Sector – 64
Noida-201301 (UP)
Tel: +91 120 463 7333
 
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Xolo Complaints & Reviews

Xolo - Complaint- Xolo Phone

User
 rinkushah2015@gmail.com on Apr 24, 2015
Rinku Jinesh Shah 953/1, Sector-3 D, Gandhinagar-382016. Gujarat. Mo: 09662861999/ 09409190478 Email: rinkushah2015@gmail.com Date: 21.04.2015 Dear Sir/ Madam, On 20.10.2014 I purchased XOLO-Q 900S (IMEI NO: 911372250325725). Work Order No: 310001272914. I made this purchase at Kore mobile at (shop no. B/12, Ground floor, Sector- 21), Gandhinagar, Gujarat as Rs.8800/-. Unfortunately, my mobile phone has damaged due to an accident and its Touch pad damaged. To resolve the problem I went to Xolo care available at Gandhinagar (We care Mobile Service, 106, Forst Floor, Shalin Complex, Sector-11,...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Regarding my new smart phone.

User
 puneerja 7710 on Apr 23, 2015
Dear sir/madam, Mai Puneet, Maine xolo 8x 1000, 24/01/2015 ko kharida tha, lekin kuch dino baad ye fault 1-memory card not detected, 2-N/W automatic gone dikhane laga, tab mai xolo care Mayank service, code-1300340.ko dkhaya, tab unhone mujhse kaha ki ye company jayega or 18/04/2015 tak mil jayega. Eske regarding unhone ek sms bhi kiya, ab jab maine 18/04/2015 ko enhe call kiya to kahne lage ki abhi aapka set aaya nahi hai, or ye bhi ni bta sakte ki kab tak aayega. Mai aapse ye janna chahta hu ki ye kis tarah ka aapka satisfaction hai jo ki customers ki mis-guide kia jata...
Complaint comments Read comments Complaint category Mobile Service Providers

Xolo - Regarding defective product 8x1000 IMEI no. 911387600221716 as issue not resolved even after service

User
 shashanksoni on Apr 22, 2015
Hi Team, This is regarding a Xolo 8x1000 phone which we purchased few months back IMEI no. 911387600221716. This phone has started creating problem of heating up and then hang. When we tried to restart it went into dead condition, we reported the same to the nearest service center and they kept the phone for evaluation on 24/03/15, I received it back on 2/4/15 with the same bad condition. The phone started and hanged again then it kept on restarting and hanging even after doing a software update and change of battery as been told to me by the service center people in Pimpri (Pune) reference...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo Mobile - Faulty Handset, Requested for replacement by New unit

User
 Prasad Karnik on Apr 22, 2015
My Xolo - model Play 8X-1100, has been submitted for the third time for the same complaint of unusual heating of the handset on date 04.04.2015. ( work order no. 310001268031 ) Major problem of Motherboard replacement was carried out twice earlier & still the same problem of heating of handset is repeated. During this repairs following more problems are noticed, 1. Battery life has reduced considerable, which earlier showed more than 10 hours talk time has come down to 4 hours or so. 2. Display Screen size has reduced 3. Speaker volume has considerably reduced. 4. Wi-Fi connection...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Xolo Mobile- Q900S Complaint

User
 rinkushah2015@gmail.com on Apr 21, 2015
Rinku Jinesh Shah 953/1, Sector-3 D, Gandhinagar-382016. Gujarat. Mo: 09662861999/ 09409190478 Email Id: rinkushah2015@gmail.com Date: 21.04.2015 Dear Sir/ Madam, On 20.10.2014 I purchased XOLO-Q 900S (IMEI NO: 911372250325725). I made this purchase at Kore mobile at (shop no. B/12, Ground floor, Sector- 21), Gandhinagar, Gujarat as Rs.8800/-. Unfortunately, my mobile phone has damaged due to an accident and its Touch pad damaged. To resolve the problem I went to Xolo care available at Gandhinagar (We care Mobile Service, 106, Forst Floor, Shalin Complex, Sector-11, Gandhinagar-382024....
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - service centre refusing to service free of cost within warranty period

User
 skrajak on Apr 20, 2015
sir, i have purchased a xolo q 1010i on 30 apr 2014. the back button of the screen stopped working some days back I went to service centre O mobile at 15 I C road Rahara Khardah Kolkata 700118 mob: 9331110555, They told me your PDA along with Screen is to be changed but that will cost Rs 4300/-. When asked that it was under warranty he started seeing the mobile little seriously and then told me has the set fallen down from my hand when i said no, he told me there seem to some physical damage so warranty is void and i have to give full cash. My repeated persuasion could not convince him that...
Complaint comments Read comments Complaint category Mobile Service Providers

Xolo - batery

User
 Shivansh Medicose on Apr 19, 2015
Dear sir, I purchase xolo play 8x-1100 dt on 14/11/14 but after some time I have problem with handset's battery & I sub met my battery with care dated on 25/03/2015 with job oder no. 310001243586 & did not received my battery ason date pls.help me from deepak kalra 09457047218...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - NETWORK ISSUE AND HANGING

User
 visky009 on Apr 18, 2015
i have xolo opus 3 IMEI NO 911404900043771 and i m getting network problem . i have to restart my cell phone before making any call if someone calls me then it shows out of reach.even after service same problem occurs. i m very much frustated with my cell phone so kindly replace my phone and refund my money . or else i have to lodge A COMPLAINT IN COURT..hoping for prompt action...
Complaint comments Read comments Complaint category Mobile Service Providers

Xolo Mobile - Never buy Xolo Phones

User
 alicrm on Apr 17, 2015
Xolo Win Q900S Issue : Network Problem Work Order # 31 000 123 4024 ****** Do not buy Xolo Phones, please*****. I do not want other to feel the pain... Best phones are from **Micromax I initially had speaker problem, visited Xolo service center twice. Later had *** problem with network, ** Gave my phone 30 days ago for repair. I spoke to 13 agents of Xolo, they say its under repair ( Is that an Aeroplane to repair for 30 days) Now, they want me to wait for 15 more day ( ** so, 45 days for repair***) I have also gifted the same phone to my friend ( now in Germany & he also has the...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - battery not working

User
 hakimsingh1993@gmail.com on Apr 17, 2015
dear sir, i am a user of xolo A1000s Lite.I am suffer from ur battery praoblem.My mobile in under warranty.but your service denied for change.i have try many times to your customer care but no response get from ur side.so i want please you look in this matter.i lodge this complain for change my battrey as soon as possible.all details given below:- my xolo model no.-xolo A1000s Lite i.m.e.i. no.-911405250025102 battery serial no.-fh14i0018535 contact me please-08449715072...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - After Repairing the My phone stop working some functions and Also damaged in Display

User
 Purvesh Ambani on Apr 16, 2015
Dear Sir/Ma'm, I, the customer of Xolo q800, want to raise one que against service center. I gave my phone to service center for changing front and rear body of the phone. Before giving in repairing my phone display was proper, calling sensor also working well, but when I received back from service center after repairing I received phone with damaged display and fault in calling sensor too. The que. I want to raise is who is responsible for this? I am who gave my phone on trust that service center will increase durability of my phone? or The service center who gave me my phone...
Complaint comments Read comments Complaint category Employees

Xolo - Unnecessary Messages

User
 Avinash Singhal on Apr 15, 2015
I am receiving Cell Broadcast Messages unnecessarily for last 4-5 days, day and night. I am unable to un-install or even disable the application named "Cell Broadcasts" because such an application was pre-installed in my XOLO Q1100 Smart phone. Please help me out in solving my problem at the earliest. The attached screenshot image is just the number of messages which I have received within 10-125 minutes....
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Cracking phone ourter layer (XoloQ900s plus)

User
 Raj.jangra1 on Apr 15, 2015
Dear Sir, I have purchased 3 Xolo Q900s Plus since 2 month back phone performance is good but your phone material is so poor my 3 New Xolo phone creaking to top layer white line so please check this matter and short out my query ASAP. Phone serial No is Q900sP014k2007127, Q900sP014k2005201, Dear Sir, I have purchased 3 Xolo Q900s Plus since 2 month back phone performance is good but your phone material is so poor my 3 New Xolo phone creaking to top layer white line so please check this matter and short out my query ASAP. Phone serial No is Q900sP014k2007127, Q900sP014k2005201, Q900sP014k2007135.. I...
Complaint comments Read comments Complaint category Mobile Service Providers

Xolo - don't aacept warranty

User
 noorain_smart on Apr 14, 2015
i bought xolo hive 8-1000 from jan 2015. after i change sim card suddent inside sim hardware was broken that is not my mistake. i just normal. so i went to xolo service card for repair. so they saw my hearding aid (deaf). then i ask them that i have warranty paper then they don't accept my warranty cause xolo company don't accept warranty. i m so shock.. but i saw they accept warranty from other normal person. so bad cheating. they said that i have to pay 3500 for replace sim place motherboard. :-X. they said that mobile will complaint repire within 1 hour. i feel how possible so fast repire......
Complaint comments Read comments Complaint category Universities

Xolo - Problem in Handset

User
 prachi_shah on Apr 13, 2015
Credit Note against damaged handset First Time I had given handset for the first time to Abhishek Technologies (XOLO customer care) in the month of Nov-14 for the problem of automatic on/off even in case of 100% charging. After receipt of handset from XOLO care centre, problem for which handset given continued. Second Time For repairing of mobile for same problem, I had given again to Abhishek Technologies (XOLO customer care) and they put the handset for two days for inspection and return to me after saying no defect found at customer care level. Third time I had given handset for...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo Mobile - 2replacement mobiles problem - 57 days

User
 anbababu@gmail.com on Apr 12, 2015
My name is A.Anandbabu from Coimbatore- Tamilnadu. I am purchased Xolo Q900 (Rs.12100/-) and I am submitted a mobile for repair purpose in F1 Info Solutions, Coimbatore-TN. The Work order No.310000856682/ 24-10-2014. The mobile not able repaired by xolo factory team. After 25 days I am received replacement mobile Xolo Q900s (Rs.9999/-) from Xolo factory team and received dt.17-11-2014. (That mobile already 2 months used mobile)

After 2 months the replacement mobile xolo Q900s repaired and I submitted in F1 info solutions, Coimbatore-TN. The Work order No.310001153730/ 13-02-2015....
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - xolo mobile change

User
 kanani vipul on Apr 12, 2015
Sir I have Xolo a600 mobile.which IMEI no.911332302138222 . I purchased mobile on 26-04-2014 so it is in warranty.In mobile have many problems such as - 1.weak net work, 2.heat problem 3.touch problem I give the mobile set on Xolo care center 03-04-2015.which work no. is 310001265161. he said that your mobile set send to noida .which take 10 days. sir i am also gave my mobile two time in your Xolo care for above problems . one time your service person update software and second time change the touch of mobile on 29-03-2015.and give me in three days . and now have same problems so sir please replace...
Complaint comments Read comments Complaint category Electronics & Appliances

Xolo - my xolo q1000s lost by xolo care

User
 abhi6666 on Apr 12, 2015
my xolo q1000s get cracked so i gave it to xolo service center at beed on 22 december 2014.they gave me the jobshit of it having notification number 310001112754.Now before 15 days ago they says me that my phone is lost by company and company will gave me new smartphone.They says they will give me xolo hive 8x 1000 which is having lower specifications as compared to xolo q1000s so please give me same handset or another of same price....
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - mobile phone complaint

User
 Vijay Manekar Vm on Apr 11, 2015
Dear sir / Ma'am You can find the whole story what was happened with my mobile since last nine months… I got replacement of my Xolo Q1100 (IMEI no 911356500234442) My XOLO Q1100 is having problem since past 9 months. The problems are 1) Weak Network on sim 1/ sim 2 2) Poor camera quality 3) Auto switch on/Off 4) Play store did not open and hang These problems are consistent since past 9 months and this is 8th time I am giving my handset for repair. Whenever I approach to the service center they fix the problem and return it to me but that problem was not fixed properly. WORST...
Complaint comments Read comments Complaint category Computer Hardware

Xolo - Not proper answer by xolo member

User
 manncool on Apr 8, 2015
Dear Sir, I complaint on 1 Apr and got a call from 8285724698 and he assured me on that date to refund of the product but he was given me a lollipop, still waiting for any positive response but that person is not picking the phone tried many times...all the details mailed on his mail id. Kindly help for the same...Company never think about the performance..?????...
Complaint comments Read comments [1] Complaint category Mobile Handsets

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