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Xolo Customer Care

Lava International Limited

New Delhi, Delhi
Mumbai
Mumbai City District
Maharashtra
India - 110001

Customer Care Phone Numbers and Contacts

Mobile:+91 98 9104 2537
 +91 96 5044 4477 [SMS]
Corporate Communications Department
Email: mediacenter@xolo.in

Xolo Mobile Head office
Xolo Smart Phones
A-56, Sector – 64
Noida-201301 (UP)
Tel: +91 120 463 7333
 
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Xolo Complaints & Reviews

Xolo - Repetitive battery problem in xolo Q1200

User
 Girischandra on Jan 28, 2015
I bought Q1200 on 28.06.2014 after 2 months suddenly battery started draining like anything i went to service point serviced center to check on this, they told battery has got bulged and its has affected the display also and submitted my mobile on 26.08.2014 they told 20 to 25 days after 25 days when i call service center they are telling another 10 to 15 days its in factory when i call xolo care they tell it is factory and its under repair and it will take few days we will escalate to our seniors . Nobody is giving time line. Area ASM his no. is 7411200143 is disconnecting phone. If this is case...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Mobile surrender for reparing on 20/12/2014,till date no answer from Company end

User
 ritesh.gadhvi on Jan 28, 2015
ORDER NO: 310001057537 Receipt NO : 5263 Cell given date to repairing : 20/12/2014 JOB SERVICE CHARGE : 14C0059776 Complain No : 22210 In One line...RIDICULOUS SERVICE & REDICULOUS PEOPLE OF XOLO AND FINALLY RIDICULOUS COMPANY...
Complaint comments Read comments Complaint category Mobile Service Providers

Xolo - Dissatisfied of mobile repair U/W

User
 RAJESH0806 on Jan 27, 2015
Dear Sir, My name is rajesh kumar i have used mobile xoloa600 last few days i have face problem in mobile touch so i went your pitam pura service center in Delhi. your mobile engineer check the mobile and find mobile touch is not proper working so he advised me change your touch i said ok but told me time period is 25 to 30 days i am shocked 25 to 30 days long period without mobile. so that i purchase spice mobile Rs.3000. Sir i send my mobile in 07jan-2015 but no buddy update me when i collect the mobile. Kindly provide my mobile as earlier if not repair so please provide me new mobile because...
Complaint comments Read comments Complaint category Other

Xolo - Urgently required my old repair phone or replace new phone

User
 Prinal gandhi on Jan 27, 2015
Hello Sir/Madam, I have submitted my mobile at xolo centre Surat Gujarat on 27th Dec 2014. It was some Problem in touch and dust on screen. I got message from service centre is expected delivery date is 22th Jan 2015. But still I didn’t get my mobile. I am so many time call to customer care but they have not given to proper answer. And I am leaving from Surat in next week so please send urgent my repair phone or replace new phone against my old phone. (Job card number: 310001034921 Model Name: Xolo Q900 IMEI NO: 911331300290324 My contact details as below: Name: Prinal Gandhi Mobile No: 9925240414 Email:...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Not receive my handset from service center

User
 gopal1993 on Jan 26, 2015
I had purchase xolo q1010i (white) at 01 nov 14 but after 1 month there was problem in SIM detection, problem was in one slot so, I had submitted my handset at xolo service center as on date 04/12/14. My work order number is 310000970136.After so many follow up i had received xolo q1010i (black) handset on 13/01/15 (after 40 days). I had submitted xolo q1010i white colour but i received black colour handset, but i need same model xolo q1010i in white colour, so i had resent my handset on same day. My new work order number is 310001079108. Still present, i not received my handset back (approx 2 months...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - difectiv mobile handsetQ2000L

User
 Hitesh Vadher on Jan 24, 2015
I have tekan this phon on 8/12/2014 xoloQ2000L imei no 911372200645357 after some days thevphonw wasnt working properly the service of the phon wasent working gallery camara has stop 23/12/2014 i had gone to the ghatkopar castomercare sarvice center they told that thee motherkit has bin distroyed compeletly thee empolyoe over told the phone has to send noida for riparing m will come after 10 days workout no310001023049 ... On31/12/2014 they gave me the phone the customercare told that now the phone will work proparly but again after the some days the same problam occur i when customer care ghatkopar...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Xolo - xolo tablet QC800 not yet repaired

User
 drcbjose on Jan 24, 2015
Respected sir as i had given my xolo tab in which display was damaged in your service centre in jaipur on 17-12-2014 whose work order is :310001007019; model no: XOLO QC800; IMEI :911325900093740 which is not yet repaired please help in this mater cbjose brother of Gaurav(Press) 9828603234...
Complaint comments Read comments Complaint category Mobile Service Providers

Xolo - Gesture option is not available in mobile

User
 surajbedage on Jan 23, 2015
Dear sir,
I brought xolo play 8x 1100 mobile from snapdeal. But as per specification there is gesture option is not available in my mobile. I watching video on youtube gesture option is mentioned on this but i cant got that.
kindly revert back....
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Xolo - mobile flash camera and duplicate job sheet problem

User
 Pritesh Thamke on Jan 22, 2015
i am a use in xolo mobile. its mobile is various problem and i am giveing my mobile your servies center bhopal. but they are not a solve my problem.may i give to my mobile in date of 08 jan 15 and they are transfer to head office 17 jan 15. they have give me dulicate job sheet. i am upload my duplicate job sheet. and my original job sheet is 310001091300. plz sir i am humbly request to u please change my hendset and u take a action my problem....
Complaint comments Read comments [1] Complaint category Mobile Handsets

Xolo - Battery Warranty

User
 tarun599 on Jan 21, 2015
My name is tarun pal. I am living in shahdara new delhi-110094 I buy a xolo play 8x-1100 on 25 december 2014 through snapdeal from 2 weeks after puchasing i having battery some battery issues like swicthing off my phone when battery remaining 40 percent so i visit xolo service center of bhajanpura delhi on 21 Jan 2015.They told me that my phone's battery is swalling so i said to replace because it is in 6 months warranty but refuse to do so...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Xolo - Delayed in Repairing Mobile Handset

User
 NAVNEETBAGORIYA on Jan 21, 2015
I have submitted my xolo Q900 handset to F1 INFO SOLUTIONS AND SERVICES CO BEST SERVICES, SHOP NO-G1& G2 Netaji Subhash palace, Pitampura on dated 04-12-2014 (03:31PM). My work order No.310000974520, PRODUCT DETAILS MODEL NO:- XOLO Q900 IMEI NO:- 911331300021620 INVOICE DATE:-12-12-2013 WARRANTY STATUS:- IN WARRANTY I have submitted my phone because of display flicker.Customer care executive told me to take my handset after 25 days . After 25 days they told me wait more 10 days and now they again said that my Mobile is still under repair and you have to wait for 1 week. Now...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Complaint for extremely delay for solution against service issue against notification no. 310001056859.

User
 ankitbly on Jan 20, 2015
This is to inform you that I have purchased a xolo Q700 mobile set in 04/12/2013. I have faced many problems in this mobile set that's why i have complaint in your service centre "Electro Vision, Avadh Plaza, Bareilly" dt. 12/11/2014. The service centre puts my mobile set and given me one month time for rectification the problem. Then i have received (5 December) my mobile set but the problem is still same. Again I have complaint to service centre in next day regarding this same problem and submit the mobile set. As per given status by service centre, the mobile set send to company for replacement...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - defective handset and mentally torcher

User
 nilimak on Jan 19, 2015
dear sir, I purchases a xoloq1000opus handset on dated 07.04.2014. I have submit the handset at technocare solution pvt. ltd ( xolo servece centre lagpat nagar) on 01.11.2014. service centre employee is not giving my handset and he say that the mobile is manufacture defective. and then he give old handset. sir please reply my question, if i have to use old handset then why i purchase new handset and why i pay total cost i.e. Rs.9200. Also i already submit that handset for repairing two times and he take 40-45 days every time. Please justice me....
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Xolo - REPLESMENT

User
 amit vaghani on Jan 17, 2015
DISPLAY WHITE PROBLEM / 3 TIME REPEAT CUSTOMER FOR SAME PROBLEM HE WANT REPLACEMENTAMIT VAGHANI FROAM SURAT GUJARAT, I BOUGHT XOLO Q1100 MOBILE IN 09/03/2014, FIST TIME MOBILE DISPLAY DEFECTIVE AND AFTER SERVICE DO PROBLEM SOLVE 25DAY IN XOLO CARE, SAME PROBLEM 2ND TIME DO PROBLEM SOLVE 15 DAY IN XOLO CARE, 5 MONTH LETER SAME PROBLEM SO THIS TIME I GIVE MY MOBILE . HE SAY 25DAY REPERING TIME......
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - xolo secure pin

User
 H.k Nimesh on Jan 16, 2015
i am using xolo smartphone xoloQ610s, and am using xolo secure in my phone, i had set a security pin in xolo secure but it is not accepting that pin and not unlock, and it is not functioning. and i had use the power key+vol up key for factory data reset but it is asking for xolo secure turned off. i am unable to do. plx help me to resolve it....
Complaint comments Read comments Complaint category Electronics & Appliances

Xolo - Regarding complaint of xolo q600

User
 vivekanand shahi on Jan 16, 2015
But reference to my complaint if all the possible i am not going for repair as it warranty will expire in two months if again phone will got crash and same problem will happen then my phone will in unused and my target of buying phone will be worthiless . SO please request you to get it replaced or refund for the same as i don't want to get it more repair. If above things are not settled by the xolo then i will take a prior action on that. If i will go again and again for repair then what is the value of buy a new phone ?? instead of this i have to buy old phones . I am really unsatisfied...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Complaint for Workorder No: 310000995732

User
 ऋषिकेश सावंत on Jan 16, 2015
I have given my Xolo Q900 to below mentioned service station for repairs on 12th December. As promised, my phone was to be repaired under warranty and given back in the next 20-25 days. Today when i checked with the service station, they said it will take 1 more month for the repair as the spares are not available.I can not wait another 1 more month and then tell me that it again take time to get the spares. I need my phone to use.As my phone is under warranty, I want a replacement piece or my money back.Find attached Repair Job Sheet attached to the email.Service Station Details:Code:130043...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Xolo q600s display problem

User
 ashish21693 on Jan 15, 2015
It's being 1 month of buying this phone and it's start creating display problem (blinking). But when i took it to the service centre ( Tej plaza complex Hazratganj Lucknow ) then they asked me to keep it for 12 days so i gave it then after 12 days when i went back to service centre then they told me that your phone problem is solved but when i checked the phone then the internal memory was low from the actual internal memory so again they took back the phone and they did something in phone and this time everything was gone ( when you switch on the phone then it just so the xolo tag )
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - phone not works well

User
 asim burhan on Jan 14, 2015
i had purchase a phone xolo q700 price 10500 but it is not working i had given to service centrebut they are giving me a another phone xolo q700s plus price 6500 but that is not working and given another phone it is not working also . they are not giving any response....
Complaint comments Read comments [9] Complaint category Mobile Handsets

Xolo - phone not repair

User
 viralsoni on Jan 12, 2015
i had cell xolo x1000 .it was having various problem so i went in care n submited the cell phone it is in warrenty period ...the care employer tlod me it will be delivered after 25 days . . .it came but after 25days but it was with same problem ..i had talked with care employe he did not respond gudly he replyed with a rough language ... nw its almost 2 months ..n problem is not yet sloved. n xolo care called me n saying to pay 10000 ... but, why should i pay the phone is still in warrenty i had not got any respond from der ...and delivery date was 11th 2015 but i had not got any response...
Complaint comments Read comments [1] Complaint category Mobile Service Providers

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