Xolo Customer Care

Xolo Customer Care

Lava International Limited

New Delhi, Delhi
Mumbai
Mumbai City District
Maharashtra
India - 110001

Customer Care Phone Numbers and Contacts

Tollfree Phone:1-800-30100104
Mobile:+91 98 9104 2537
+91 96 5044 4477 [SMS]
Webpage: www.xolo.in
Corporate Communications Department
Email: mediacenter@xolo.in

Xolo Mobile Head office
Xolo Smart Phones
A-56, Sector – 64
Noida-201301 (UP)
Tel: +91 120 463 7333
Satisfactory Rating
78%
Complaints
1009
Resolved
795
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.
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Xolo Complaints & Reviews

Xolo Mobile - Cheating with customer

User
 NKDesai on Sep 2, 2015
I have purcharged XOLO Q 600 Club on 16th march 2015 but after 1 month I was facing speaker issue and getting hang problem so that I given for repair at JB service center after I got my mobile there was still not solve my issue. Again I have given for repair at service center and they took almost 21 days for repair but there was not been solve my issue after getting my mobile. Again I have given for repairing at Xolo Care but they are saying we have still same issue. My point is they are keeping my mobile and saying wrong promises that we have repaired your mobile. They are cheating...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Xolo q 1010i

User
 Shubham Paradkar on Sep 2, 2015
I had buyed a phone XOLO Q1010I on 2nd sept . 2014 IMEI-911363600284798 . I had submitted phone in service center 1 month ago but they didnt returned my phone instead they approved a DOA for my handset . but as dealer said company will provide me a phone in range of 3000-4000 rs though i bought my handset in 10500rs .therefore i request you to provide me atleast a compatible phone...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Mobile hand set battery

User
 janakrajsharma on Sep 2, 2015
Sir, I have purchased Xolo 1200 Q BLACK THROUGH SNAP DEAL IN MARCH 2015.BUT AFTER 5 MONTHS ITS BATTERY PROBLEM IS STARTED. I have deposited my hand set at the Company Service centre at AKS Telecom Chandigarh on 13, August, 2015. They have given me 15 days time for the replacement of battery. When I enquired from the service Centre on 1/09/2015, they said that the parts has yet not received to the service centre AND TOLD ME TO WAIT FOR NEXT ONE WEEK ....
Complaint comments Read comments Complaint category Mobile Handsets

Xolo Phone - Phone lying unrepaired at service centre

User
 rohit ratan on Sep 2, 2015
Sir,
I submitted xolo8x - 1200 at idm infocomm. Ambala cantt. Work order number 51000530187. On 12 / 08 / 2015 due to 'no outgoing voice'.
I was told that it will sent to noida as its mic. Is on motherboard and can't be repaired there. But, my phone is lying there, when i visit the service centre or call them i am told that its pars have not come.
Rohit...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Battery

User
 Kañhàìýà Sìñģh on Sep 1, 2015
Sir, I have purchased Xolo era gold on j August 13, 2015 vide order no.7714404996 through snap deal, But after 20 days its battery is totally dead. For its replacement I have deposited my Xolo era gold with AKS Telecm Chandigarh on 2/09/2015 for change of battery....
Complaint comments Read comments [1] Complaint category Mobile Service Providers

Xolo Mobiles - Worst brand

User
 tamanna parveen on Sep 1, 2015
A worst brand of mobile. a chila mobile is better than this brand.its service centers are so called service center .they dont have any part.if u are going to service center for any complaint then i m giving guarantee that u are going to irritated.its a worst brand....
Complaint comments Read comments Complaint category Mobile Handsets

Xolo Mobile - 510005577763 - Repeated Mic Issue in XOLO Play 8X 1100

User
 Anu Krishna on Sep 1, 2015
Hi Team, I had submitted my Xolo Play8x1100(IMEI no. 911387550108640) to service centre( New Tirupathi Cellulars, Khralwadi, pimpri, Pune - 411018) on 31st Aug 2015 due to "Mic not working issue". The work order no. is 510005577763.Also note that the same issue had happened around 2 months back and in which the hardware of mic, mobile screen and battery got replaced in the same service centre mentioned above. The issue has again come up just in 2 months. The screen which got replaced without informing me was found not genuine as there is no XOLO logo(which was present on my existing screen)...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo Mobile - Mobile touch button not working propertly and back button

User
 vikask1985 on Aug 31, 2015
Sir i bought a mobile of xolo mobile on 01/01/2015 and its working very goods bur suddenly its buttion out of order and did not work properly. I went to xolo service centre and deposit the mobile and they told us come one after one month. So please give advise what should i do. Thakns vikas kumar m-9012061762...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo Mobile - Pathetic Authorized Service Centre & Pathetic Phone

User
 pallaravi on Aug 28, 2015
I have a Xolo Q1000 model. Lately the battery is not charging even though it shows as if charging when plugged in. Tried new batteries but its not the battery problem but the charging system so went to authorized center Deccan Mobiles in Ameerpet, Hyderabad. To check what is the problem, they charge even after me explaining the problem. They don't want to listen to the customer, a pathetic customer service person. The technician is another person who doesn't know how to talk. Says battery may be fault and have to order new one. I explained ten times during the hand over for repair that...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo Mobile - Useless Mobile Brand

User
 Pranav19More on Aug 28, 2015
Today 28.8.2015, Borivali XOLO care
The brand sucks. Its good for nothing. In two months I visited for the 4th time in the XOLO care and my problem is not solved as well. This is what you give to your customers? They asked me to come back after 10 days and when I went after 10 days they asked me to wait an hour and then they realised there is a battery problem and as it is an inbuilt battery it will cost me 950 even if the cellphone is in warranty. Whaow. What a service!...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Unethical behaviour

User
 Rambharat Yadav on Aug 28, 2015
I was purchase xolo 8X 1000 Mo. in decmber 2014 Gurantty for 1 years suddenely ded my mo. then i give aur mo. xolo Authrosized Service Center he change my Motherboard and give after 10 days then after some time switch off xolo mo. is very frod company very bad service and Chitter Rambharat Yadav 09198837856...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Faulty Mobile handset which was not replaced during warranty period

User
 Akshay Gholve on Aug 28, 2015
I purchased XOLO Q1010i from Pune. Within 2 months phone got switched off & didnt get on. So i approached XOLO service centre for redressal. Personnel there kept my Mobile phone for 2 weeks .But issue remained unresolved. This happened for 4 times within 1 year. I requested them to replace my mobile and also extend my warranty period...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo Mobile - Battery Not Available Xolo One Mobile

User
 tulshidas morye on Aug 28, 2015
Dear Concern, I Am Tulshidas Morye, My Mobile No-8082484189 I Had Booked Model Name -Xolo One Mobile On Dated 02.12.2015 From Flipkart After Six Month I Found Battery Problem, But After Lots Of Search I Didn"T Get Battery In Market, Most Of Gallery I Had Called But They Said That Battery Is Not Avalibale In Stock, So Please Help Me To Get Battery...
Complaint comments Read comments [2] Complaint category Mobile Service Providers

Xolo Mobile - Unavailability of spare parts

User
 Aleem Uparghar on Aug 28, 2015
I purchased a phone Xolo play 6x1000 on 25-07-14. After a years satisfactory usage, I ended up in a tragedy. My screen and display were gone! I asked in local shops but it was futile as they didnt even hear any model like that. I went on in a xolo service center and then even after two months the spare parts had not arrived. They kept giving excuses, till the day I asked to give me back my phone. As soon as I asked them to give my phone back they started searching and after an hour they said that the phone had been given to someone else as two similar handsets had arrived in the service center...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Pathetic service center

User
 parshar2 on Aug 27, 2015
I bought a XOLO Nvidia Tegra Note tablet about four months back. The tablet stopped charging in the third month. I took it to XOLO service center in Lajpat Nagar where they asked me to deposit the tablet because some parts needed replacement. My work order number - 510004966634. It has been over a month now and every time I call up the service center I get the same reply - the parts have been shipped by the company and will be here anytime soon. This is a pathetic excuse and I fail to buy it. The company feels least bothered in speedy resolution of consumer complaints and highly undermines the time...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Battery not working.

User
 janakrajsharma on Aug 27, 2015
Sir, I have purchased Xolo 1200Q Black on March 13, 2015 vide order no.510005314965 through snap deal, But after 5 months its battery is totally dead. For its replacement I have deposited my Xolo 1200Q BLACK with AKS Telecm Chandigarh on 13/08/2015 for change of battery. On enquring from the Service Cener on 27/08/2015, they told that the parts has yet not received from the Noida. The service center has given me 15 days time to repair/ replacement . I therfore request you please solve the problem within the alloted period, Other wise I shall procced to the Consumer form for the justice. With...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo Mobile - No response of customer service center

User
 yash parate on Aug 26, 2015
On 23/07/2015 i had submitted my phone at xolo service center, Ahuja mobile nai sadak gwalior 474001. my phone is xolo one and its IMEI no. 911384901368288. there was a display problem in the phone. but there was no spare parts in the service center that's why i submitted my phone in the service center. but it is about one month they are not repairing the phone. they always says that they don't have spare parts to repair my phone. its creating problems to me. Sir, request you to please take some action against the company and i want that my phone get repaired as early as possible. thank you...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo Mobile - No Response Complain No: 510005025655.(Date 25.07.2015)

User
 Subhash.Chander on Aug 26, 2015
My Mobile set XOLO:-Q1011, IMIEI No: 911374750002294. Mobile Problem Create Last on month, complain date: 25.07.2015(WORK ORDER No: 510005025655), but till date no response. Time to time visit your service center he told me mobile Some Part N/A....
Complaint comments Read comments Complaint category Mobile Handsets

Xolo Mobile - Xolo phone not working

User
 samuelR on Aug 26, 2015
I have given my xolo phone for Not charging complaint at kochi xolo care.They sent the phone to Xolo head office for further investigation and they clamed that complaint is resolved and returned the handset.When they returned the handset phone was dead and service center person said since it was not charged for long, it is dead. Issue regarding charging is resolved and you can go home and charge mobile for some time to make it working.I went home and tried charging the phone and it didnt even get charge.Since service center was bit away from my place of stay, I couldnt approach them again.I have...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Again and again stopping of Android Processor

User
 Yasir Qader on Aug 25, 2015
Dear Sir, Its being a pleasure for me that i am talking to you and hope so that you will sought out my problem regarding to my xolo smartphone.. Sir i had being using xolo from a long time and had buy a xolo q1010 i just sometime before bt sir its not working good and its androind processor stops many of the times during usage.I had updated it also at you service centre bt the xolo care centre also cant b able to sought out my problem. Sir this problems can also affect the marketing value of your company and will effect the repotation also.As i had also heard dat your service is so good, So...
Complaint comments Read comments Complaint category Real Estate

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