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Xolo Customer Care

Lava International Limited

New Delhi, Delhi
Mumbai
Mumbai City District
Maharashtra
India - 110001

Customer Care Phone Numbers and Contacts

Phone:1800 30100104
Mobile:989104 2537
 9650444477 [SMS]
Corporate Communications Department
Email: mediacenter@xolo.in

Xolo Mobile Head office
Xolo Smart Phones
A-56, Sector – 64
Noida-201301 (UP)
Tel: 120 463 7333
 
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Xolo Complaints & Reviews

Xolo - changing my products

User
 vikashkrishna on Jul 31, 2014
Xolo gives me q700s set against my q700. it has too many drawback like screen resolution supports 480x863 with 218 ppi FXVGA and my older set supports 540x960 with 245 ppi qHD screen quality and its sound quality is very poor its battery is only 1800 mAH and my older set has 2400 mAH, it doesn't supports wi-fi direct and uploading speed is 5.76 mbps and my older set supports wi-fi direct and 11 mbps uploading speed. My handset is in black color and new handset is in silver color and i didnt like this set. my original set was brought at 9250 and its current values 8800 in local market and company...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Replace headphone not received till yet 27 days for Xolo Q600s

User
 sourabhmandal on Jul 31, 2014
My headphone was not working within one week of buying my XOLO Q600s. I have tried using other headphones and its working properly so I think the problem is with the headphone. I have already submitted the faulty headphone to my nearest service center. The service center is O mobile, 15 I.C. Road, Khardah, Rahara, Near Rahara Central Bank, Kolkata-700118, Contact: 08443064925. I have submitted my headphone on 04/07/2014 but till yet I have not received any replacement. I called them up and they said they do not have any replacement headphone for my handset. I have been waiting for about 27 days. ...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Complaint of My Mobile

User
 deepakjal77 on Jul 31, 2014
Complaint of My Mobile Deepak Kumar B-IX-564, Santokh Pura Jalandhar Punjab 9463768537, 9988478628 Date 31-07-2014 Dear Sirs, I am writing to you to complain about the mobile Xolo Q 3000 which I bought on First Week of Jun 2014 and received it by 10 Jun 2014 at my home address . I have been a loyal customer of yours for the last few years and have successfully made many purchases over the years. Unfortunately, however, this time I am dissatisfied with the service you have provided. The mobile telephone buoyed was the latest smart phone, the xolo Android Q3000...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Front camera not working

User
 sudheerchandele on Jul 30, 2014
Dear Sir/Madam I purchased new XOLO Q 1000 mobile phone from Cellunet outlet at Bistupur, Jamshedpur, Jharkhand. Immediately after 1 month when we tried for using front camera we came to know that it is not working. We reported to Cellunet shop they said it has to be send to service centre for software update of Kit kat. But the problem did not solved we have send our new mobile to service centre for software update 3 times. Now finally they are asking that it has to be repaired. How a new phone will be going for repair?. I have spoken to service head Mr. Sunil Kabadwal & he ensure...
Complaint comments Read comments Complaint category Mobile Service Providers

Xolo - 2 months waiting for my mobile

User
 Meet Vora on Jul 29, 2014
I am facing a problem regarding the cell phone which I do have; XOLO Q800(IMEI is: 911306751058438). My phone is under warranty period and having some issues and hence I gave it to the service centre first time on 21st of Jun 2014. On 27th of Jun 2014, I got a reply form service centre that my phone is got repaired. When I went there I found it was not repaired so I again submitted it for the same problem! I also talk to customer care and explained everything I also mailed the same. Now on 12th of July 2014, I got the same status and reply from the service centre, there for now I need some...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Xolo Q700 not received from more then a month duration

User
 niravonweb on Jul 29, 2014
I had given my XOLO Q700i on 19-Jun-14 to replace the LCD as it got broked, but till date the same has not been repair and while asking the service center person has clearly told that company is not providing us spare parts on time and company is not villing to provide the service to customer. Require to close the issue on urgent basis my job sheet no. is 310000520758 submitted at Shreeji Communication, Navrangpura, Ahmedabad - 380009. Even the service center person clearly told that company is not capable for service and not providing the parts to resolve the issue. We are not able to provide your...
Complaint comments Read comments Complaint category Telecommunications

Xolo - Mobile not received till yet(3 months completed)

User
 Vinu8085 on Jul 28, 2014
Dear sir, i submit my phone on 14th may 2014 at irala prime mall in Macro mobile xolo service center. Till up to date i not ecieve my phone. i call on ur service center 15 times but they are saying my phone is under procedure what is this. now i loss my patient plz give me a new phone as early as possible otherwise i complaint it to consumer court. plz focus on it....
Complaint comments Read comments Complaint category Computers & Accessories

Xolo - Warning for consumer court

User
 asifaliansari on Jul 28, 2014
I would like to inform you that I have already send you a Legal notice and also your service centre at netaji subhash place pitampura but there were no reply/response by you.

now i am ready to go Consumer Court regarding it

Khalil Ahmed

S.N. Traders
Q-3, Gali No. 19, Brahampuri, Delhi-110053
M. No. 9818338925, 9716887455
Email:- asiftaxconsultant@gmail.com...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - phone is defective

User
 Sumit Marwaha on Jul 26, 2014
i am sumit. i have xolo a510s phone. it is 2 months old. it is submitted in service centre 3 times and 2 times in company. so it is submitted 5 times with in two months. but it is not corrected. it was deffected after 1 day when i asked service centre for d.o. they ignored me. i asked customer care to solve my problem but they ask we cannot do anything go to service centre. the defect is camera lence full by mud, battery backup, speaker volume become very less, hang very much, so slow etc. donot like the phone. plz solve my problem how much time i go to service centre. sumit-9034374492....
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Poor service & Faulty product

User
 Vicky M on Jul 24, 2014
I had purchase XOLO TAB from online shopping portal "India times.com in November 2013, since then i am giving my TAB to service center, initially it got hanged automatically. I had given for repair3 to 4 times ( vashi/parel/tardeo).in mumbai. Now since 2 month TAB are lying with them. I had given to parel service center & after 1 & half month they told they are unable to repair( mother board problem) & they have to sent to NOIDA for further checking & repair. When my wife & myself are calling to concern person ( Mr.Ashu Maheshwari) he is not picking up our phone. now...
Complaint comments Read comments Complaint category Electronics & Appliances

Xolo - Mobile not got repaired not replaced.

User
 raj321 on Jul 24, 2014
I bought handset of xolo X1000 brand. After few days handset started trouble. I approach to xolo care center at Bangalore (F1 Info solutions, 616 first floor 2nd Bangalore - 560038) regarding this issue on 19th, June 2014. My job sheet number is (310000522611 ) Today is 24th july and still service center unable to trace and rectify problem even handset sent to delhi for 15days. They do not replace my handset. and still after one and half month the situation is same have only work to follow-up status of my phone. Now i am totally fad up from service from xolo care. i don’t want to get back xolo...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Still my phone is not repaired

User
 Asim Qureshi on Jul 24, 2014
Dear Sir My Name is Asim Qureshi From Mumbai and i was using Xolo Q800... but because of some problem in my phone like key pad touch is not working.. it is under warranty and i have given
my phone to charni road service center Mumbai on 09/07/2014.my worksheet id is. 310000566034
15 days as pass sir still they have not repaired my phone...again and again they are
giving some kind of excuse that we don't have parts or else they have send my phone to a company and every week they tell me you will get your phone next week .. so please I request you to
look in to...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - I haven't got my handset till now

User
 vikashkrishna on Jul 24, 2014
sir,
i submitted my handset xolo q700 whose IEMI No - 911310450512489 on 16.6.14 at vindhvasni communication patna bihar. but i didnt got my handset till now.customer care told me please have some patience. and i talk to service manager Arvind jha his respone was poor and service center didnt receive my call and sir please help me....
Complaint comments Read comments Complaint category Products & Services

Xolo - For Mobile Complaint XOLO Q900 ( IMEI1 No: 911331300228290 )

User
 ravisrp on Jul 24, 2014
Dear Sir, I have purchased XOLO Q900 ( Receipt No 527, IMEI1 No: 911331300228290 Model No: Q900) Mobile form VICKY MOBILE, Near Kidiyoor hotel, Udupi on 01/05/2014 for Rs12900, Bill no-527. On 04/07/2014 i have given mobile for repair as there was problem with touch screen and they told that they will replace me with another mobile but till now i have not received my set after repair or i have received replacement. I called customer care and spoke to ADITHI, she told that mobile cant been replaced. two days I called AREA MANAGER (Name Jivithan) (Address: Malsa Enterprises, Shop...
Complaint comments Read comments Complaint category Business & Finances

Xolo - Stay away from this one

User
 RajendraPrabhuS@gmail.com on Jul 23, 2014
Respected Sir/Madam,

I have brought Brand New XOLO Q800 Model on 13th April 2014 as a New Year gift from my friend. The cost of the Mobile is Rs. 10500 with Warranty of 1 year.

The IMEI number for this model is 911306751199349. It was working fine until 10th May 2014. Suddenly, the Camera is not working from 11th May 2014 and hence I have given the mobile phone to repair to - V R Info Service, Indiranagar, Bangalore on 29th May 2014 - Work Order Number is 3110000469464.

I got to know from Service Center that the problem is with Mobile MotherBoard and...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Xolo - Pending Work Order no. 310000517928 (18.06.2014)

User
 si.gaur on Jul 23, 2014
XOLO Q700 (IMEI : 911310450077855 ) Dear Team, I have submitted my mobile for repaired to M/S Ambey Electronics (Sec-18, Noida) due to screen touch problem on 18th June 2014 and required the change new touch screen. My Xolo Q700 is in under warranty. But today is 23rd Jul but they said that mobile repairing pending due part waiting. I was lots of follow-up with customer care and feedback for this complaint. And I was lots of calls to (M.9871113155) circul officer of Noida Mr. Piyush but he did not respond any calls. I am blind now and i don't know what can i do. So please provide the...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Before 2 Month Service Center Not Providing To My Xolo A600 Mobile Touchpad Issue

User
 Amolja on Jul 22, 2014
What the f***k???????? When I was Submitted My Xolo A600 Mobile From Touch Pad Issue Then At That Time My Mobile Not Repaired And Whenever I have Call To Service Center But They Can Not Attend My Call.When They Attending My Call and i was telling him why u can not attend my call then they can not proving any suggession And They Creating Argument Words. And Not Providing Any Response.

So Kindly Request U To Take Action On This Service Center On Urgent Basis.Service Center Name ( Dani Industries PVT Ltd ) Vasai West Mumbai 401202 Cell No 7722007403 Landline Number 0250 2339925....
Complaint comments Read comments Complaint category Mobile Service Providers

Xolo - Smart Phone in Repairing Center

User
 rajguptaji on Jul 22, 2014
I have purchased a Xolo 1010I (IMEI Number - 911363600858765 on 12/05/2014 through Amazon. I have checked that this product was heating like any thing. I have contacted Amazon as well and they said to contact Xolo Repairing Center. I have talked to them on phone and they said that it is normal. But in July I felt it is heating like any thing and I was unable to touch it on my ear due to heat. I have contacted Xolo Repairing Center in July and they have kept my phone and sent back to Xolo factory saying that it is a manufacturing defect and lot of smart fones are still in queue in repairing center....
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - service related

User
 yogendra0021 on Jul 22, 2014
Sir, i was purchased xolo q2000 dated. 05.03.2014. bt having some touch releted issue in next month, so i was submitted my phone to company service center dated. 16.06.2014 at Abhishek Technologies, himalaya mall, it was allready 37 dys since i was summited bt i havent got any reply from service center as well as xolo care whenever i tried to talk service center said that parts are not comming from company ... service center said that they give me my cell back within 25 days, bt i didnt get my cell phone yet ... now they said we will give you your cell as it is if you want... and if i want to still...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo Mobile - XOLO Mobile Never Purchase ITS my Suggestion.

User
 HarisH RP Tripathi on Jul 22, 2014
Dear Sir/Madam I was Purchased XOLO Opus 2 on Date 22 Jun 2014 (Adjust 1 Month Before) from Kanpur . Next day of purchasing and till today i facing one problem continue and visit Service Center many times and also 2 time Deposit our Mobile in Service Center BUT Company and his Service Center was not able to solve m, y problem and giving excuses those are so much irritating to me. Problem Is when i Open Whatsapp then application was automatic closed and back to Home screen and also screen which flickering continue till when i closed my cellphone. On the purchse date till today i reboot my...
Complaint comments Read comments Complaint category Mobile Handsets

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