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Xolo Customer Care

Lava International Limited

New Delhi, Delhi
Mumbai
Mumbai City District
Maharashtra
India - 110001

Customer Care Phone Numbers and Contacts

Phone:1800 30100104
Mobile:989104 2537
 9650444477 [SMS]
Corporate Communications Department
Email: mediacenter@xolo.in

Xolo Mobile Head office
Xolo Smart Phones
A-56, Sector – 64
Noida-201301 (UP)
Tel: 120 463 7333
 
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Xolo Complaints & Reviews

Xolo - Poor service & Faulty product

User
 Vicky M on Jul 24, 2014
I had purchase XOLO TAB from online shopping portal "India times.com in November 2013, since then i am giving my TAB to service center, initially it got hanged automatically. I had given for repair3 to 4 times ( vashi/parel/tardeo).in mumbai. Now since 2 month TAB are lying with them. I had given to parel service center & after 1 & half month they told they are unable to repair( mother board problem) & they have to sent to NOIDA for further checking & repair. When my wife & myself are calling to concern person ( Mr.Ashu Maheshwari) he is not picking up our phone. now...
Complaint comments Read comments Complaint category Electronics & Appliances

Xolo - Mobile not got repaired not replaced.

User
 raj321 on Jul 24, 2014
I bought handset of xolo X1000 brand. After few days handset started trouble. I approach to xolo care center at Bangalore (F1 Info solutions, 616 first floor 2nd Bangalore - 560038) regarding this issue on 19th, June 2014. My job sheet number is (310000522611 ) Today is 24th july and still service center unable to trace and rectify problem even handset sent to delhi for 15days. They do not replace my handset. and still after one and half month the situation is same have only work to follow-up status of my phone. Now i am totally fad up from service from xolo care. i don’t want to get back xolo...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Still my phone is not repaired

User
 Asim Qureshi on Jul 24, 2014
Dear Sir My Name is Asim Qureshi From Mumbai and i was using Xolo Q800... but because of some problem in my phone like key pad touch is not working.. it is under warranty and i have given
my phone to charni road service center Mumbai on 09/07/2014.my worksheet id is. 310000566034
15 days as pass sir still they have not repaired my phone...again and again they are
giving some kind of excuse that we don't have parts or else they have send my phone to a company and every week they tell me you will get your phone next week .. so please I request you to
look in to...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - I haven't got my handset till now

User
 vikashkrishna on Jul 24, 2014
sir,
i submitted my handset xolo q700 whose IEMI No - 911310450512489 on 16.6.14 at vindhvasni communication patna bihar. but i didnt got my handset till now.customer care told me please have some patience. and i talk to service manager Arvind jha his respone was poor and service center didnt receive my call and sir please help me....
Complaint comments Read comments Complaint category Products & Services

Xolo - For Mobile Complaint XOLO Q900 ( IMEI1 No: 911331300228290 )

User
 ravisrp on Jul 24, 2014
Dear Sir, I have purchased XOLO Q900 ( Receipt No 527, IMEI1 No: 911331300228290 Model No: Q900) Mobile form VICKY MOBILE, Near Kidiyoor hotel, Udupi on 01/05/2014 for Rs12900, Bill no-527. On 04/07/2014 i have given mobile for repair as there was problem with touch screen and they told that they will replace me with another mobile but till now i have not received my set after repair or i have received replacement. I called customer care and spoke to ADITHI, she told that mobile cant been replaced. two days I called AREA MANAGER (Name Jivithan) (Address: Malsa Enterprises, Shop...
Complaint comments Read comments Complaint category Business & Finances

Xolo - Stay away from this one

User
 RajendraPrabhuS@gmail.com on Jul 23, 2014
Respected Sir/Madam,

I have brought Brand New XOLO Q800 Model on 13th April 2014 as a New Year gift from my friend. The cost of the Mobile is Rs. 10500 with Warranty of 1 year.

The IMEI number for this model is 911306751199349. It was working fine until 10th May 2014. Suddenly, the Camera is not working from 11th May 2014 and hence I have given the mobile phone to repair to - V R Info Service, Indiranagar, Bangalore on 29th May 2014 - Work Order Number is 3110000469464.

I got to know from Service Center that the problem is with Mobile MotherBoard and...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Xolo - Pending Work Order no. 310000517928 (18.06.2014)

User
 si.gaur on Jul 23, 2014
XOLO Q700 (IMEI : 911310450077855 ) Dear Team, I have submitted my mobile for repaired to M/S Ambey Electronics (Sec-18, Noida) due to screen touch problem on 18th June 2014 and required the change new touch screen. My Xolo Q700 is in under warranty. But today is 23rd Jul but they said that mobile repairing pending due part waiting. I was lots of follow-up with customer care and feedback for this complaint. And I was lots of calls to (M.9871113155) circul officer of Noida Mr. Piyush but he did not respond any calls. I am blind now and i don't know what can i do. So please provide the...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Before 2 Month Service Center Not Providing To My Xolo A600 Mobile Touchpad Issue

User
 Amolja on Jul 22, 2014
What the f***k???????? When I was Submitted My Xolo A600 Mobile From Touch Pad Issue Then At That Time My Mobile Not Repaired And Whenever I have Call To Service Center But They Can Not Attend My Call.When They Attending My Call and i was telling him why u can not attend my call then they can not proving any suggession And They Creating Argument Words. And Not Providing Any Response.

So Kindly Request U To Take Action On This Service Center On Urgent Basis.Service Center Name ( Dani Industries PVT Ltd ) Vasai West Mumbai 401202 Cell No 7722007403 Landline Number 0250 2339925....
Complaint comments Read comments Complaint category Mobile Service Providers

Xolo - Smart Phone in Repairing Center

User
 rajguptaji on Jul 22, 2014
I have purchased a Xolo 1010I (IMEI Number - 911363600858765 on 12/05/2014 through Amazon. I have checked that this product was heating like any thing. I have contacted Amazon as well and they said to contact Xolo Repairing Center. I have talked to them on phone and they said that it is normal. But in July I felt it is heating like any thing and I was unable to touch it on my ear due to heat. I have contacted Xolo Repairing Center in July and they have kept my phone and sent back to Xolo factory saying that it is a manufacturing defect and lot of smart fones are still in queue in repairing center....
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - service related

User
 yogendra0021 on Jul 22, 2014
Sir, i was purchased xolo q2000 dated. 05.03.2014. bt having some touch releted issue in next month, so i was submitted my phone to company service center dated. 16.06.2014 at Abhishek Technologies, himalaya mall, it was allready 37 dys since i was summited bt i havent got any reply from service center as well as xolo care whenever i tried to talk service center said that parts are not comming from company ... service center said that they give me my cell back within 25 days, bt i didnt get my cell phone yet ... now they said we will give you your cell as it is if you want... and if i want to still...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo Mobile - XOLO Mobile Never Purchase ITS my Suggestion.

User
 HarisH RP Tripathi on Jul 22, 2014
Dear Sir/Madam I was Purchased XOLO Opus 2 on Date 22 Jun 2014 (Adjust 1 Month Before) from Kanpur . Next day of purchasing and till today i facing one problem continue and visit Service Center many times and also 2 time Deposit our Mobile in Service Center BUT Company and his Service Center was not able to solve m, y problem and giving excuses those are so much irritating to me. Problem Is when i Open Whatsapp then application was automatic closed and back to Home screen and also screen which flickering continue till when i closed my cellphone. On the purchse date till today i reboot my...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Replacement/money-back against model # A-600

User
 Rahul Kothiya on Jul 22, 2014
I have bought Xolo A-600 on 8th Jan'14 from S K Enterprise Baroda. After that I started facing a problem of touch-screen do not operate properly hence I submitted mobile hand-set on 13th May'14 to the A B Communication Baroda. It almost 2 months gone now but I do not getting replacement nor even proper response from the Xolo Service Team. It's really pathetic and poor service from the Xolo where the customer never ever to decide again to buy any Xolo product. Company just intrested to sell the products and not in service providing. I want to back my money which I spet to buy it. Would request you...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Xolo is a piece of shit

User
 rehanzubair1988@gmail.com on Jul 21, 2014
Contacted your Service Centre yesterday. Informed me that the handset has been sent out to Delhi; Noida in specific for repair as we do not have spares for the handset. I ask why do you manufacture such shit products when you do not have spares for the same. I've file a petition in Consumer Court ( Case no. IN18245785/2014). I think I've been through everything. Now I'll make sure that your Brand Image will be considered as a shit just like your products. XOLO is a f***ing shameless cheat company. With ridiculous service and no values and right to be called a customer centered company.
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Handset repair

User
 pankaj2014 on Jul 21, 2014
Xolo local service center - A.B.Communications, RC Dutt road Vadodara, Gujarat. I handed over my damaged mobile to Xolo service center 1 month before, also paid INR 4200/-. I received SMS from Xolo service that will get my handset on 16th July 2014. i visit local service center and did not get any proper answer only one sentence "not ready yet" I called Xolo toll free and come to know company centralized service center did not received payment confirmation yet from local service center i.e. INR 3100/-. I have 2 concerns ---- 1. Even after 1 month no update about repairing charges to centralized...
Complaint comments Read comments Complaint category Mobile Service Providers

Xolo Mobile - Xolo Mobile complaint [Resolved]

User
 avks75 on Jul 20, 2014
Xolo Mobile IMEI__911332301579458 I have purchased my Mobile on 26th April and after one month its display got damaged.I was handed over to Xolo for repairing on 27th May but today I have received in dead condtion.Company is not ready to accept this issue and asking for more charges for repairing from customer. Kindly resolve......
Complaint comments Read comments [1] Complaint category Mobile Handsets

Xolo - No repairs done even after 37 days of giving at service center

User
 Ivan D'souza on Jul 18, 2014
Work order no. 310000503319

Model name. Xolo q1000 opus
Imei no. 911351002748718

Problem - no network, pcb issue

I had purchased xolo mobile on 24th april, 2014. It developed network problem with in one month i.E. In first week of may, 2014. On contacting the service center they reset factory setting of mobile and given me, again same problem cropped in first week of june, 2014. I.E. Within two months of purchased which i regret very much and wonder what sort of quality control is being followed by xolo.

I again contacted xolo service...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - parts are not available in rajkot service center

User
 smarty heart on Jul 17, 2014
respected sir, I gave my mobile phone (xolo q800) in rajkot service center at 3/6/2014. nayanbhai check my phone and said ur key's are not working and touch screen defective and also not working. nayanbhai said when parts are come then i call you and called your phone. now 45 days are ovr but no phones and when i go their so nayanbhai said now part are not available so now what we do plss check ur store n also distributors n also branch.. i also lot of suffering without my phone n also i have my own business so lot of problems are created in my life so pls check n also give me positive...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Approval letter for refund [Resolved]

User
 YOGESH SANGHANI on Jul 16, 2014
My xolo Q700i Phone Display Line & Battry Problems. I Submited Xolo Q700i Phone On 4-6-2014 xolo Service Centre Surat.But thay Have not given Proper Answer. I Called customer Car toll free No but not Revived My Phone In This Time. I Mailed On Five & More Time Xolo Email Id But Not Answer In current Date. I Will Not Revived This Phone Plz Case Back. Your company Phone is Good But Your Company Service is Very Very Bad I Not Like This Phone Plz Case Back Approval Lattter


Notification No. 310000484115 IMEI No 911310451589833...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Worst Service..XOLO

User
 sach4389 on Jul 16, 2014
Hi, I have given my handset for repair in Mangalore service center( Malsa Enterprises) Mangalore Karnataka. on 26 May 2014 which is within warranty period, till now I have not received my handset, every time I call to service center, they say it is not yet repaired.It is almost 2 months still I have not received my handset.This is worst service I have ever seen. Details mentioned below... Work order no.310000461290 Model .X910 Date.26 may 2014 Request to take necessary action... Sachin 9036099351...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Mobile has not been returned even after 30days, handed over for service

User
 mkbaikani on Jul 15, 2014
Dear Team,
I have handed over Xolo Q2000 Mobile on 14th of june 2014 . still the company today has not returned it back .


i have purchased the mobile for Exams purpose as it was having big display . we were using it for online BOOKs to prepare for the exams . but already my exams have been started from 4th of july and was going to end on 19th . as per shecdule .


the purpose for which i have taken the mobile, it has been not fullfilled and xolo failed to commit to a date of dispatch,


there is no proper reply from there...
Complaint comments Read comments Complaint category Mobile Handsets

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