Xolo Customer Care

Xolo Customer Care

Lava International Limited

New Delhi, Delhi
Mumbai
Mumbai City District
Maharashtra
India - 110001

Customer Care Phone Numbers and Contacts

Tollfree Phone:1-800-30100104
Mobile:+91 98 9104 2537
+91 96 5044 4477 [SMS]
Webpage: www.xolo.in
Corporate Communications Department
Email: mediacenter@xolo.in

Xolo Mobile Head office
Xolo Smart Phones
A-56, Sector – 64
Noida-201301 (UP)
Tel: +91 120 463 7333
Satisfactory Rating
78%
Complaints
948
Resolved
742
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.
Twitter Facebook Youtube

Xolo related photos (212)

Xolo Complaints & Reviews

Xolo - not repair yet and bed behavier

User
 sikandarsaini460 on Aug 1, 2015
My name Ronan modal xolo play 8x-1100 work order no -510005061788 work order date 28-07-2015 imei no -911387550235401 my con no -7690945034 Guru vallabh care center .alwar con no -8104398991 Dear sir/mam . I purchase it date on 5apr 2015 after 2 month purchase its show mistake menu keys not work I give it and 10 days after I got it with rude behave .aftar 4 days its show again mistake not charging .air phone and battery back up ..again I am going service center again they do bad behavior .and says that after 8 days your problem solved . and I give you my complaint my pervies work order 510005048773....
Complaint comments Read comments Complaint category Mobile Handsets

Xolo Mobile - In garrenty period mobile do not work properly

User
 MONTU2007AGRAGAMI on Jul 31, 2015
Model no: xolo a500 lite
Imei no: 911372000558339 / 911372000758343
Problem: sw corupted
I buy new mobile on 05 / 08 / 2014 i submitted mobile xolo wardha center on date 30 / 07 / 2015. Now wardha service center said they send my mobile to company please give guidance to my contact no. 9923257442
Email id: - blackbelt2101969@gmail.com...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo Mobile - Mobile not repair

User
 naveen lakhera on Jul 31, 2015
have given Phone for repairing on Dt: 30/06/15 at XOLO Care Service Gurgaon(Luxmi Services) but still i have not received my phone and as per the slip they have written that my phone will be repair within 15 days from the date of this receipt but now it got 1 month and they are not giving any response on this matter so i am requesting you to do the needful as soon as possible so that i can use my both sim properly. Your keen support will be highly obliged, i hope you understand my problem and i also don't want to the consumer court. W.order No. 510004639116 Naveen lakhera 9971201852 9971263141 9871782202...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo Mobile - Mobile not repair

User
 naveen lakhera on Jul 31, 2015
have given Phone for repairing on Dt: 30/07/15 at XOLO Care Service Gurgaon (Luxmi Services) but still i have not received my phone and as per the slip they have written that my phone will be repair within 15 days from the date of this receipt but now it got 11 month and they are not giving any response on this matter so i am requesting you to do the needful as soon as possible so that i can use my both sim properly. Your keen support will be highly obliged, i hope you understand my problem and i also don't want to the consumer court.
W.order no. 510004639116

Naveen lakhera
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - My Phone still not received

User
 SAANU Cool (SaNdY) on Jul 30, 2015
have given Phone for repairing on Dt: 13/07/15 at XOLO Care Service Dehradun (Kashyap Telecom) but still i have not received my phone and as per the slip they have written that my phone will be repair within 15 days from the date of this receipt but now it got 18 days and they are not giving any response on this matter so i am requesting you to do the needful as soon as possible so that i can use my both sim properly. Your keen support will be highly obliged, i hope you understand my problem and i also don't want to the consumer court....
Complaint comments Read comments Complaint category Mobile Handsets

Xolo Mobile - Worth service provided by the Xolo care (Authorized case center)

User
 Abhishek Nagrale1 on Jul 29, 2015
This mail is regarding worth service provided by the Xolo care (Authorized case center) Bapunagar, Ahmedabad My Mobile model Xolo Q-510s Black (IMEI number: 9113693300628150) purchase on Jan 2015 was not working since early Jun 2015 (the first problem which I faced, it was behaving unconditional and some key were not working, I had registered a request and submit my Mobile on 26 Jun 2015 for this problem. They had returned me twice with some software update and etc but both the time it was again facing the same problem. As a more than a month was passed but they still not able to solve the...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - No clear answer on spare part replacement

User
 khem_hada on Jul 28, 2015
I submitted xolo opus 3 mobile phone on 14th july at city centre jaipur service centre. They asked for a time of 7 days for screen replacement. On 8 th day asked again for a time of 2-3 days then again for 2-3 days. With an excuse that spare parts are not available in the company. Its delay due to backend team they said. The way of talking of employee asif is not acceptable too. " hum kya kre nhi a rha part to, a jayega to laga k de denge" these are their words. Such a big mobile company have poor service system. Even not asks employees how to talk with customer. Does not stands on their commitments....
Complaint comments Read comments Complaint category Mobile Handsets

Xolo Mobile - Faulty handset

User
 Kalpna Tyagi on Jul 28, 2015
I have XOLO Q1200 1113dgq1200lb, purchase date 20-08-2014.Mobile charging issue with that phone. Without charger that goes switched off witihin 5min time duration & battery shows 100% charge.I use this only when it is attached with charging socket.I am escalating this issue from last 2-3 months but nobody called me once. EITHER REPLACE MY MOBILE HANDSET OR GIVE MY MONEY BACK. My Contact No # 9599690339...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo Mobile - XOLO play 8X 1100

User
 easwer1988 on Jul 28, 2015
Myself Phaneshwara Kumar, has purchase a xolo play 8X-1100 cell phone September 2014 from online from Infibeam.. Unfortunately MIC not working and even there is a problem with network coverage. I went to a authorized service center of xolo First “He told me that a part need to replace which he will charge 1500/- I said ok and I have submitted it” it’s been more than a month but proper response. ok I was huge fan of xolo I suggested the phone to everyone. Can you please check the status of this and revert back to me so I can take a further steps. my tab number is 4058. AND service center...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo Mobile - Bad behavior with all custumer and not do help the custumer

User
 sikandarsaini460 on Jul 28, 2015
Dear sir / mam

My mobile xolo play 8x - 1100. . I purchase it 5 apr 2015
Imei number - 911387550235401

Work order date - 27 - 07 - 2015
Work order no - 510005048773
Service center address - guru vallabh care center, alwar (Raj) , 301001
Care con no - 8104398991

My mobiles home key back key and option key not work. . I am going to service senter. . Under mg. Mobile. Nokia care, i dont know about the process so i give them my orignal bill, , after they cheak my mobile says that 10 working days your mobile return. .
Complaint comments Read comments Complaint category Mobile Service Providers

Xolo - Mobile issue,already given 4 time till date,expecting revert from xolo care since last 15 days

User
 anksanghvi on Jul 27, 2015
Purchased xolo 8x 1100 in sept'14 under warranty period.After two months, facing problem in lock switch.It has been given thrice to th service center but problem has not been solved.Again i have given handset in xolo care nagpur but still not received my handset and nobody is reverting on phone.Imei nimber is 911387550009202 and job sheet no is 51000471168...
Complaint comments Read comments Complaint category Mobile Service Providers

Lava International Ltd. - Mobile received damage condition

User
 sunny batra on Jul 27, 2015
Dear sir,

I received my mobile to your service care center after 11 days and i am very happy to your service?. Please find the attachment of sample of your good services.

Very bad experience again after repair the mobile and mobile received very very bad condition please look in the matter and tell me what are you doing to me in this case.

Please tell me very fast after your decision i take a decision? I give you and your service center luxmi telecom a legal notice...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Mobile Service center and Srvice

User
 Rohit Awale on Jul 26, 2015
Dear Sir, I am Arun Wasu form nagpur maharashtra i perchesed xelo mobile in 16 june 2015 . on opeing of paket in shop the mobile is totaly off i complent shop seller but the said tha some time this handsaet coming in this condition... i Agree with that persone and purches it.. After 15 days i got problem in my cell. at that time i sarch your service center in nagpur on net i got number and adres but not pickup my phone by your service center and addres also given worng in net. I arrenged right addres form mobile cellr. Really ur service center service is very poor verry very poor .. I got charging...
Complaint comments Read comments [2] Complaint category Mobile Handsets

Xolo - XOLO 8X 1000 shutting off automatically

User
 rahul.singla on Jul 26, 2015
My phone shutting down automatically and keeps off . I have to manually start the phone. This is the big issue as this started irritating me. I also went to xolo care located in panipat and give me phone by saying that this is alright. But next day onwards I getting this problem. I am not able to do anything. Request to xolo to correct this problem....
Complaint comments Read comments Complaint category Mobile Handsets

Xolo Mobile - Xolo's worst service center in noida

User
 Aryan Goswami on Jul 25, 2015
Hello My name is Aryan Goswami. I have XOLO q1200 Brown. That phone get problem in Charging Jack. When i go to service Center they took my phone sand says we will give you your phone in 10 days.But when i called then after 10 days they tell me we don't have part of that phone. That's amazing company service center have no part of their phones. Now i have 18 days but they didn't give my phone back. Never go to Noida's service center of XOLO. This is the address J-50 sec 18 Noida gautam Budh nagar UP CITY: Noida PINCODE: 201301 CONTACT MANAGER: Girish Mohan CONTACT PERSON: Girish Mohan CONTACT...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo Mobiles - Spare Parts not changed

User
 Achhi on Jul 24, 2015
I am Achal Sharma. I have submitted my Xolo Q 1000 opus2 to Faridabad (Cosmos Communication) on 2nd july 2015. it was clear from their side that the phone will be returned within 7 days as it was a minute problem (side switches needs to be changed). Now, since than they are not picking up the phone or if by any chance they pick it up they always ask for more 3-4 days to return it. I am fed up with this kind of attitude & Service. will not recommend Xolo Phones to anyone....
Complaint comments Read comments [1] Complaint category Mobile Handsets

Xolo Mobile - Service center not taken the phone.

User
 Ahuja Nirmal on Jul 23, 2015
I have purchased the phone dated 8-8-2014. From next month on words auto shutdown problem is started .I visit the service center 5 th time still problem not solve. Now visit again they refused to take the phone due to slight break in rarely assembly part near to battery due to negelgance of service center guy. I ready to pay for the broken part. But i want to solve auto shutdown problem in warranty. Please help me out i face the problem since second month. I need your help....
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Regarding work order no, 510004480603

User
 Pooja Shahi on Jul 23, 2015
With reference to the above subject I regreatfully inform you that I have submitted XOLO PLAY8X-1200, IMEI NO. 911376300029115 for repair of the broken display on 19th june 2015.

Its more than a months I have not yet received the phone nor any satisfactry reply from your service centre situated at raipur. Service Centre Name- Aayesha Communication, Service Centre Address- Anuvrat Plaza, Shop No. B-4, First Floor, Near Hotel Venkatesh, Phool Chowk, Raipur.

Can you imagine what difficulties can one face without a smart phone for a month. I am facing a business loss due...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Harassing customers

User
 litu93180 on Jul 21, 2015
I bought a Xolo X910c from amazon.com .After few days my touch panel stopped working(In service Period). I searched for Service Center but i could not find any in my home town and near city.I mailed to Xolo Care to send me a spare and i will pay, but refused to do and consist me to visit nearest Service Center(Out of warranty). Service Center told me unable to get that spare.Mine 10, 000 rs smartphone became unusual to me....
Complaint comments Read comments Complaint category Mobile Handsets

Xolo Mobile - Low sound of phone

User
 hkbh2003 on Jul 21, 2015
I purchased a mobile XOLO CUBE 5.0 on 12.07.2015 (IMEI NO. 911447101015296), but sound of earphone is very low and very hard to listen the voice and phone reboot automatically. It is requested that my phone may please be replaced or returned my amount.

Regards

(MANALI SHARMA)
House NO. 7, Khasra No. 216/2, Honey Golf Green
Garh Road Meerut
9458787200...
Complaint comments Read comments Complaint category Mobile Handsets

Share this page with others

Recently Discussed

1 days ago
Xolo Mobile
Bad behavior with all custumer and not do help the custumer
1 days ago
Xolo Mobile
In garrenty period mobile do not work properly
1 days ago
Xolo Mobile
Mobile not repair
1 days ago
Xolo Mobile
Mobile not repair
2 days ago
Xolo
mobile not working, hanging problem , weak network and xolo service center throw no responce

Worst rating