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Xolo Customer Care

Lava International Limited

New Delhi, Delhi
Mumbai
Mumbai City District
Maharashtra
India - 110001

Customer Care Phone Numbers and Contacts

Mobile:+91 98 9104 2537
 +91 96 5044 4477 [SMS]
Corporate Communications Department
Email: mediacenter@xolo.in

Xolo Mobile Head office
Xolo Smart Phones
A-56, Sector – 64
Noida-201301 (UP)
Tel: +91 120 463 7333
 
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Xolo Complaints & Reviews

Xolo - Phone not received from the company after 2.5 month

User
 Gautam Vasani on Nov 1, 2014
This is a very bad company in terms of customer service i have submitted my phone on 10th sep, 2014 for display issue whereas they have told me that they can give me back till the 6th oct 2014. But till today, I have not get any response or call from this service.Moreoever, many times I have call to that customer care service(Himalay Mall, drive in road, Ahmedabad) .But they are not saying any updates regarding my issues.This is pathetic service ever which never forget being customer.I never suggest to anyone who believe in this company as they just want to sell their product rather that believe...
Complaint comments Read comments Complaint category Products & Services

Xolo - worst perfomance and worst service

User
 ashfaq mulla on Oct 31, 2014
Purchased an xolo mobile a600 on may 2014 on d next went off, took it to service centre for repair at C COM telecom Thane kept it for repair for 28 Days From the day of purchase the phone went off for 4Times, Now on 27 th of September the phone again went off again submitted for repair since today 31st of october phone is still lying in the company waiting to repaired! NO positive response from the service centre nor from the COMPANY and its Employes They say its under repair !!! According to my knowledge they (company) had replaced the whole HANDSET once but all in the vain again it got OFF.. ...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - not refunding the mobile

User
 ashu koul on Oct 31, 2014
my phone display was broken down so i submitted it to xolo customercare in august month 2014 & when i talk to customercare they said your phone is in progress, i want to say that how much time it takes to replace the display i want my phone urgently . is this is your service bull shit service . my mobile model no is - xolo A-600...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - मोबाइल कस्टमर केर से ना मिलने के कारण...

User
 krunal dudhwala on Oct 31, 2014
मेरा नाम प्रतीक नागदावाला है| ओर में सूरत गुजरात से बिलोंग करता है| मैने २९/०८/२०१३ को नया मोबाइल लिया हुआ था| मोबाइल का मॉडेल नंबर XOLO Q-600 है| मोबाइल का I.M.E.I नंबर 911319650293154 है| मेरे मोबाइल मे डिस्‍प्‍ले की टच खराब हो गई थी तो मैने केर मे अपना मोबाइल...
Complaint comments Read comments Complaint category Mobile Service Providers

Xolo - not received under repairing mobile till 1 month and above

User
 ajay karangia on Oct 30, 2014
I have xolo Q700 mobile which is in warranty period. I have given it to A.B communication Baroda ( work order number-310000786503 ) I have given it on 25 sep 2014, not get it till the date .I have complained many times in xolo care. they just said that it is in under process. thay dont give me the date when I ll get my cell. I have lost my 15 % of warranty period in repairing time. I am not able to manage my work without my cell. Please do needful to get my cell back immediate. Thanks Ajay mo-9410419256 karangiaa@gmail.com...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Malfunctioning of Mobile Handset Sr. No 911332301973595

User
 M. M. Khadakkar on Oct 30, 2014
I have purchased Xolo Handset Model A600 from M/S Friends Mobile, Station Road, Bharuch on 11.05.2014. The hanset started malfunctioning like touch screen not responding, phone automatically switching multiple modes during operation, call getting drop during use etc. To rectify the problem, the handset was taken to your Ankleshwar service centre in Sept'14 1st week. They sent the handset to factory for rectification & was received back in 1st week of Oct'14. Within 1 week it has again started giving same problem. Pl advice further course of action to rectify the problem...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Faulty phone received as replacement from company, deposited with service center, still not delivered.

User
 jimsjohn on Oct 29, 2014
Sir/Madam, I am a xolo smartphone user, from past two months I am fed up because of a xolo phone that I've purchased. When i bought the phone it was not working well, shopkeeper himself replaced the phone. Then again, I deposited it with the service centre for the second time on 23.08.2014 ( work order no. : 310000687345, Model: Xolo Q1000 OpusOpus), I got a replacement phone after 40 days from company after complaining for several time. The replacement that I received from company turned out to be a faulty one, it started overheating when using the phone. Then again for the third time, I deposited...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Xolo - XOLO Play_8X-1200 (IMEI : 911376300005644 )

User
 raju kasa on Oct 28, 2014
Dear Sir, Refer to trail mail. care@xolo.in ID is not working. I express utmost disappointment with the service of XOLO.I have been trying to get handsfree of XOLO for last 4 weeks without any sucess.I had visited Vile parle, Malad, Goregaon service center where there is no stock.Calls to numerous customer care have also not yielded any result. Witin a month of purchase, the device is getting heated up.Full Battery now gets drained within 5 hours without any excesive usuage. Is someone in XOLO who can help????? XOLO Play_8X-1200 (IMEI : 911376300005644 ) 09820953854 Raju kasa...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - faulty new handset and prolonged service response

User
 Pooja25 on Oct 28, 2014
3 months ago, I saw XOLO1010i phone ad expressing great features and I decided to invest my money in this home grown product But just 1 month later, it started showing issues. First the speaker volume automatically varied giving a bad music experience and later the screen lock button at the side went dysfunctional.I felt it was an OS update error and I kept updating the OS whenever I got a notification but the problem still persisted. Within a week later, my phone suddenly switched off in the middle of an important official call and that is when I lost my patience completely. I went to a XOLO...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - xolo play8x-1100

User
 jyotish patel on Oct 27, 2014
Dear Sir, / Madam Myself jyotish patel has purchase a xolo play 8X-1100 cell phone on 12.09.14 from city collection bharuch gujarat.. Unfortunately its on /off(Power) button went off within a week. I went to a authorized service center of xolo First “He told me it will take few days to repair and he can not repair my phone and without our concern he directly send it to the company for further recovery. Now he told us that we will get the phone back after a month... ok I was huge fan of xolo I suggested the phone to everyone On this Diwali wanted to display it to everyone and now am not having...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - XOLO- Q1010i

User
 ganandam on Oct 27, 2014
Date: 27/10/2014. To, The Manager, XOLO Customer care and support. Sub: - XOLO- Q1010i 1). On 02/08/2014 I purchased one XOLO – Q1010i smart phone at Hyderabad (i.e.as bill attached) for Rs 11, 500/- . 2). And on 21/09/2014 I found a LINE one touch screen of my smart phone, And on 22/09/2014 this problem was informed to XOLO Care. And as per XOLO Care suggestion I submitted my smart phone to repair at Xolo Mobile Service – Khairathabad, Hyderabad Siri Communications, 6-2-941, Shop No 21, Lower Ground Floor, Moghuls Emami Mansion, Opp Sadan College Road. Phone...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Regarding XOLO-Q1000S

User
 Animeshmadhu on Oct 27, 2014
Dear Team XOLO, Greetings from Animesh, User of XOLO-Q1000S, I have purchase this phone on 3.1.2014 and in last 10 month this phone is in customer care twice because of its technical fault. first fault is almost 4 months back when its motherboard was dead that time Your local channel partner Shree Ji Communication in meerut is taking almost 26 days to do the needful, and again my display was broken and the phone was submited at Shree ji communication ason 25.9.2014, (Job Sheet no is 5430) either to replace the phone with XOLO-1010i or to change the display of my phone, But after spending...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - phone is not service in 1.5 months

User
 gkgaur on Oct 27, 2014
Hi, I have given my phone at VR-Info service in Bangalore on 11-Sept-2013. Details are as below: Job No: C14090215 IMEI no: 911306750426735 Can anybody tell how many days they will take to service? Is XOLO has capability to service any phone? Regards, Gaurav...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Problem for xolo mobile.

User
 vijay karale on Oct 27, 2014
Dear Sir, / Madam Myself vijay Karale has purchase a xolo play 8X-1000 cell phone on 10.09.14 from city collection sitabuldi Nagpur.. Unfortunately its on /off(Power) button went off within a week. I went to a authorized service center of xolo First “He told me it will take few days to repair and he can not repair my phone and without our concern he directly send it to the company for further recovery. Now he told us that we will get the phone back after a month... ok I was huge fan of xolo I suggested the phone to everyone On this Diwali wanted to display it to everyone and now am not having...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Xolo - servicing regarding my xolo Q2000

User
 shalendrap on Oct 27, 2014
Dear Team, I have Xolo Q2000 ( IMEI No. 911337800344859 )is submitted the Xolo service center 18-Sep-2014 and return my handset to 07-Oct -2014 in bad condition like that break body by Xolo service center and old issue is not resolved and Xolo service center is resubmitted my hand set and say that handover to me 15-20 days but today 20 days completed but no any update to Xolo end .Xolo customer care all persons says your handset is under process and give customer id no. 888777 22-Oct-2014 but today is 27-Oct-2014 not given due date to return my handset. Please take the action do need full....
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - XOLO-Q 1200 BATTERY PROBLEM

User
 GURUJISALEM on Oct 26, 2014
Dear sir, Recently(july-14) I bought XOLO-Q 1200 and its nice.But within 3 months of its operation, it started switching off automatically, despite charged properly. I took the handset to service centre at salem, Tamilnadu and got the information that there may be a software issue. after two days, they reportedly saying despite changing the software, problem persists and it is actually battery issue(swelling) and hence, they sent the set to xolo, noida factory and gave me the work order no. Following are the details. WORK ORDER NO: 310000832544 DT 13-10-2014 IMEI NO: 911372150032697 Without...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - servicing regarding my xolo Q1200

User
 arunforever on Oct 25, 2014
My name is Arun unable to attach bill...but u can get details from IMEI number IMEI no-911372150129519 Battery of my phone has been swelled . i immediately submitted it to the nearest service center. and the expected date given by them is 10 /oct/2014..and till now there is no update regarding it. when enquired at service center ..they told me to wait till 25/oct/2014 .. By recieving the expected delivery date, i postponed my further plans according to it, but its very dissappointing to know the servicing of xolo company.. Atleast they should give me(customer) a confirmed...
Complaint comments Read comments [2] Complaint category Mobile Handsets

Xolo - Delay in mobile repairment

User
 vishvambhar kanojia on Oct 24, 2014
I mst.vishvambhar kanojia bought XOLO 8X-1000 HIVE model phone dated( 23-08-14).I want to bring into your notice that within two weeks my mobile was not working(07-09-14).I made a complaint to the service centre but there has not been any response since a month and i am suppose to leave abroad within a week.I tried calling them enquiring about my device status and they have been saying that the work is under process.This is truly disappointing.I am writing this to seek further help from you....
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Xolo phone not being serviced or replaced for more than a month

User
 sandeepdabhade on Oct 23, 2014
Dear Sir / Madam, This is response to your mail and the several other verbal as well as mail communications with Xolo. Please note that I had a trouble with my phone XOLO A500S (IMEI no. 911328851460652) which was showing XOLO logo and was submitted to your Ccom Xolo care centre at Thane bearing work order/complaint no. 310000770110 dated 20th September 2014. My phone was Blue in colour in excellent condition. When I went to the Ccom Xolo care centre, I was shocked to see a rubbish used and unacceptable phone with Black colour. The sticker with IMEI number was obviously looking like removed...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Mobile Not Charging Past one Month - Replace Mobile

User
 S M M RAZVI on Oct 23, 2014
Dear Sir, My mobile is not getting charged from past 1.5 month. i went to service center in chennai. there was no proper response & they said i will not be repaired by the they have send the phone to Head Office i.e., Delhi, it will take a month. I taught this is not the good deal to give the mobile for a month. Then i filed the complaint in the Xolo website on 16.10.2014 for the replacement of Mobile. They reply on 17.10.2014 to send the purchase order i have mailed on the same day, after that no communication from them. In between i have send the remainder to them, yesterday...
Complaint comments Read comments Complaint category Mobile Handsets

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