Xolo Customer Care

Xolo Customer Care

XOLO

A-56, Sector – 64
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 201301

Customer Care Phone Numbers and Contacts

Tollfree:
1800 3010 0104
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56
53
Phone:
+91 12 0463 7333
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2
2
Mobile:
+91 98 9104 2537
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55
24
+91 96 5044 4477 [SMS]
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24
15
Webpages:
Satisfactory Rating
85%
Complaints
1170
Responses
1030
Resolved
983
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.
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Xolo related photos (260)

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Xolo Customer Care related pictures (260)

Xolo Complaints & Reviews

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Xolo Era — Not connected to computer speaker

 Gagan305 on Feb 12, 2016
I am not able to connect my xolo era to computer speaker
While other mobile phone like micromax Intex easily connected...
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Xolo 8x-1000

 jyoti dasila on Feb 12, 2016
My phone is in warantee period.One sim slot of my phn is not working, I went to the xolo centre in bhopal.they are saying that they will take 1200 to repair it..I want to complain that they are taking money even when it is on warranty...
Complaint comments  Read comments Complaint category Education

Xolo — No solution for query about ticket: 163781 and worst behaviour by call agent xolo customer care.

 Farooq Rock on Feb 10, 2016
I bought a XOLO play tegranote tab from amazon.in on 28-02-2015, i got problem of charging with that and I reached xolo service center on 23-12-2015 for repairing it as i have warranty of 1 year from the manufacturer.He sent it to the manufacturer on 02-01-2016 and from their they said they have got DOA certificate and asked me to get (box along with all the accessories i got from the tab)but problem was I lost the box instead i got all accessories and invoice of the product and I said I don't have box then service center person said you call customer care they may provide you solution.I called...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Xolo Black 1x — Ringtone not set

 Chintan Slipknot on Feb 9, 2016
I have the issue about the ringtone I have xolo black 1x and I am not able to set the another ringtone from sd card for incoming calls need to know what can be done about it my email ID is digi.xtreem@gmail.com
Mo. 9772123485...
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo Mobile — Bad services of xolo

 Madhvi Sharma on Feb 8, 2016
I m using xolo black 1 x, i am using xolo from past 5 years, and this is my 4th xolo phone, i bought 2 xolo black 1 x in November, in 1 handset i insert new empty 32 gb memory card and that hang after that, where Expandable memory is 128 GB, and other xolo black 1 x auto hang and now touch not at all working, i took that to service center the state away said it is liquid damage but there is no such problem, these phone also have heat-up problem, it is in 1 Year Warranty phone cost 9500, they asking for 4000rs for it, so do not go again for xolo, even i also have bad experience with xolo sales partner...
Complaint comments  Read comments Complaint category Mobile Service Providers

Xolo Mobile — Where, i have to go? [Resolved]

 jhuma deogharia on Feb 3, 2016
I had placed order to snapdeal vide Order ID: 10814264801 Placed on 27 Dec, 2015. for XOLO Black 1X 32GB with Best deals on Mobile Covers, Upto 80% off. But sorry to say that still to date I have not received any Mobile Covers, up to 80% off .I had contracted with you on 01.01.2016 through consumer complaint.in Team but in that time I had been told as follows "on Jan 04, 2016
Dear Customer, Greetings of the Day! Thank you for writing to XOLO. This is in reference to your post dated 01.01.2016 regarding query of XOLO Smartphone Black 1X; we request you to kindly get in touch with the...
Complaint comments  Read comments [13]Complaint category Mobile Handsets

Xolo — All work is not good

 Akshay Dudhawade on Jan 30, 2016
Its work is not good just like camera, touch, speaker work only one, over heatinh, hanging all time, every week I restart this phone, auto rotation is not well, is glass is not gorilla is the simple glass...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Xolo Mobile — Speaker and mic not working and restore not done

 Kushalatha on Jan 28, 2016
Hi Sir,

We have XOLO Q2500 Mobile this suddenly ringtone and music not coming, incoming is working fine but out going not working voice not coming, checked volume also is ok, i think this is software issue, pl clear the issue

Regards
Kushal...
Complaint comments  Read comments Complaint category Business & Finances

Xolo — Mobile made dead at authorised service centre by xolo repair technician.

 pratap jagadale on Jan 27, 2016
Dear Sir,
I Own XOLO Omega 5.5 mobile since May 2015, IMEI no of the product is 911415950191757. There was a mobile hang up issue so I submitted my phone for software re-installation on 16/01/2015. Please refer the attached Job sheet.

For software updation, It hardly takes 2 hours. They have taken ten long days to do the task. they called up today & said that mobile has become dead. There is some workmanship related issue which made my mobile dead. It is clearly the mistake of your service technician & I demand the replacement for the same.

I request you to...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xolo — Xolo q900s win

 Siddhartha Tiwari on Jan 25, 2016
I got my screen broken ...I gave it to your authorized service center . they in place of replacing the screen they converted my phone from q900s win to q900s plus..without informing and now it get crash anytime...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xolo — Xolo 8x1100 mobile

 Dhiraj Dev Singh on Jan 22, 2016
Hello,

Myself Dhiraj, a disappoint customer of your service.
I purchased your mobile set in the middle of march and from the starting i faced some issues regarding the voice and auto switch off.
But in July the mike of the set is totally not in the working condition and the set goes switch off automatically.
Then I submitted my set In B.I. Mobile Sales and Service(1300469) Jammu.
After approx 80 days i receive my set but still the problem of auto switch off is still there and within few days the mike issue come again.
Then again I submit the set...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xolo Mobile — Poor service provided

 Jitu Singh 007 on Jan 22, 2016
I want to draw your attention about your XOLO Service Centers.
C-59, Ground Floor, Lajpat Nagar Part-2, New Delhi 110024 near Metro Station.
I go there after ending I year service given by you; and saw my XOLO-One; for display change.
Service Engineer opened my instrument and taken one hour time for detecting problem.
After detecting problem; he said that Screen is not in stock. And it will be arranged tomorrow.
When I said for Amount to be paid ; Istly he said Rs. 2200; then agree with 2000.
Then I argue him that in service center; is it possible bargaining....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Xolo Mobile — Complaint against xolo and lava mobile phone company.

 vijay6p on Jan 21, 2016
Hello Xolo / Lava,

This is the complaint against XOLO and Lava Mobile phone company.

This is to inform you that I would like to launch a complaint against your company and your product. As I was regularly contacting you for the past 2 Months regarding this Hand phone problem.

You also informed me that, we will solve these issues. But nothing has solved till date. I have been into deep depression due to this problem. Whenever I send mails to you, I am getting fake call from unknown peoples asking my Debit card No. and other bank details. Why this is happening?...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xolo — Worst word is also not sufficient for this xolo, it's not xolo it's zoll vala company

 rohirup on Jan 20, 2016
I purchesed mine mob around 3 months before through online, i purchsed it online ws mine first mistake, after that i ws unble to use that DABBA DAMAGE CELLPHONE atlest for 1 day.i submitted it to serivice centre tht person chcked tht n said me tht internal issue ws der wnt to send compny today is 20th jan, 16 n i dnt hav tht mob with me.n tht cust care people also nt responding properly...dnt purchase this compny any product any product at alll...i dnt knw nw whn i wil gtmy cel back......
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Xolo Black 1x — New mobile xolo black 1x not worked

 bagga ram on Jan 20, 2016
I bought a new mobile xolo black 1x but in one month when I am using Mobile then mobile display light on off automatically...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xolo Mobile — Dont buy xolo phone. - about care@xolo.In - they don't respond the customer problem [Resolved]

 parameshdas on Jan 20, 2016
Dont buy XOLO phone.

Regarding My Problem i got this message from Xolo Care.

Dear Mr. Das,

Greetings of the Day!
This is in reference to your email dated 12/01/2016, regarding your XOLO BLACK.
We regret the difficulties you are experiencing and we thank you for bringing your concern to our attention.
To enable us to reach out to you, we would like to inform you that kindly share your contact number, city and state name with suitable timing to call you.
Warm Regards,
Daksh Gupta
XOLO Care

After...
Complaint comments  Read comments [6]Complaint category Mobile Handsets

Xolo — Spare part not available

 nirmitkuk on Jan 18, 2016
I HAVE PURCHASED MOBILE XOLO 6X 1000 BEFORE 1 YEAR. MY BATTERY IS NOT WORKING PROPERLY. COMPANY DOES NOT PROVIDE NEW BATTERY FOR MY MOBILE. i need battery for my phone or need compansation amount for the same....
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Destroyed my 2 months old tablet

 Djdon1302 on Jan 16, 2016
Worst service ever. I bought xolo play tegra note 2 months ago, on december 11 I submited my tab for usb repair . tablet came after 3 days then i was able to chare my tablet but i was not able to connect the tab to pc via usb nor was able to use OTG cable, only charge tablet, I also noticed that when I inserted styllus it was very rough and i had to push styllus hard to insert it inside . I went to the service center and again the tab on 18 or 19 Dec 2015, then on 7th morning i called xolo service centre located at vashi, new mumbai to inquire about my tab. your receptionist said my tab was ready...
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Xolo era hd repair status

 M Vishnu on Jan 15, 2016
I have given my xolo era hd in Aligarh service centre on 7/1/2016 work order number is 510007870580 i want to know when i will get my phone...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xolo Mobile — Xolo q 1200

 Asif Gandhi on Jan 15, 2016
Xolo q 1200 mobile battery drain problem & display issue submit mobile on servce centre one stop services ( 1101213 ) on 4-1-16 work order no 510007233156 not proper reply from service centre or xolo toll free no 186030100104 after send this complaint to consumer xolo customer care mail come change my work order no : 510007367693 on today date 15-1-16 i have not receive my mobile from 4-1-16 give the solution asap...
Complaint comments  Read comments Complaint category Computer Hardware

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