Xolo Logo

Xolo Customer Care

Lava International Limited

New Delhi, Delhi
Mumbai
Mumbai City District
Maharashtra
India - 110001

Customer Care Phone Numbers and Contacts

Tollfree Phone:1-800-30100104
Mobile:+91 98 9104 2537
 +91 96 5044 4477 [SMS]
Corporate Communications Department
Email: mediacenter@xolo.in

Xolo Mobile Head office
Xolo Smart Phones
A-56, Sector – 64
Noida-201301 (UP)
Tel: +91 120 463 7333
 
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Xolo Complaints & Reviews

Xolo - not respond

User
 vanpuli on Jul 1, 2015
dear sir iam sudhakar l i have a xolo mobil model number xolo 1 black its repair i given to repar care center but still not given my mobil its all redy complit to 1 month 15 day but care center not given so plz plz tacek a complet plz thank you anil 9700181582 . Complaint comments 0 C...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - bad service of phone

User
 pavan1000 on Jul 1, 2015
i heard from the market and from my friend that xolo company in excellent as well as the service .i send the phone about 1 month but i didnt get received .so i request you plzz give my phone soon as possible otherwise the circumstances will be really bad for your company.so as a customer i will give you maximum 2 days. model no.=Q1000S+...
Complaint comments Read comments Complaint category Motorcycles & Scooters

Xolo Mobile - Delay in repairing

User
 skmohanty on Jun 29, 2015
I gave my XOLO Q2000 ( IMEI NO. 911337800157210) mobile to your bhubaneswar service center on dated 2/6/2015, vide work order no. 510004273987, to change my LCD display. but till now my mobile is not repaired & your service center representative also unable to give me the exact date of delivery. kindly help me....
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - xolo Q500 Battery not available

User
 Deepak Madhukar Patil on Jun 28, 2015
Dear Sir, My zolo q-500 battery not works properly.Therefore i have visited to nerby mumbai(virar-sunrising enterprises).they have report my complaint on 6/6/2015.But On 27/6/2015 they said battery not available in customer care center.Also they said in future battery will not be availble. also my work order no-510004327374 is closed.why it is closed if i have not getting battery.now what i m doing if battery is not available at your end. pl.revert. mob-9967343368-Deepak...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo Mobile - Xolo QC800 Tablet

User
 Ayush Saurav on Jun 28, 2015
I purchased A Xolo QC800 on 10th april 2014, after 10 days the tab suddenly got switched off, and after dead. I gave it to customer service centre at Patna. After 1 month i got it again, but again it was dead after few days working well.And again i submit it to CSC, Patna. This time i got it after 2 months[Terrific]. And now again it's dead. What should i do?...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo Mobile - repair not complit

User
 korra sudhakar on Jun 27, 2015
dear sir iam anil i have a xolo mobil model number xolo 1 black its repair i given to repar care center but still not given my mobil its all redy complit to 1 month 15 day but care center not given so plz plz tacek a complet plz thank you anil 9700181582 ....
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - XOLO Q1000S Touch screen spare parts not available in Service center for 2 months

User
 rkant91 on Jun 26, 2015
Hi Team, I have XOLO Q1000S phone (currently in warranty period) and it’s screen got broke recently.(Bought on 15-July-2014 – IMEI No. 911329850147837) 1. Workorder No. 310001324023: I submitted my phone in XOLO service center (F1 Info solutions, Raghunath tower, Gurgaon, Haryana - 9560941291) on 04-May-15. They returned my phone on 30-May-15 by saying that part is not available. They suggested to give this to new service center in Gurgaon which might help. 2. Workorder No. 510004243969: I again submitted my phone to another XOLO service center (Luxmi services, Plot 27/4, Sec-14,...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - XOLO 8X play 1100 : issues with Battery, MIC, Screen touch, Phone heating

User
 easwer1988 on Jun 26, 2015
I was facing some problem with my XOLO phone which was give at authorised XOLO service centre and I got it back (that time it was working fine). But again in few days of using the same problem has occurred again. I was not at all satisfied with the serviced. The following problems are again occurred as at the first time and same now. Battery MIC Screen touch sometimes doesn’t work Phone heating problem Now please suggest me what I should do with this. If this is the 3rd time I am facing this problem....
Complaint comments Read comments [1] Complaint category Mobile Handsets

Xolo Mobile - service problem

User
 bhanu raman on Jun 25, 2015
i have bought my mobile which is modified by xolo mobiles i have purchased my mobile from a shop it is registered by from the name of new berco electronics in uttam nagar new delhi i have taken this mobiles before date of register is 15-3-2015 and now my mobile is suffering from many problems and still now i have given my mobile on service centre before 1 month and they have not given my mobile yet pls help me to provide my mobile soonly. name- mahesh kumar raman address-b-112 sahyog vihar near matiyala road j.j colony uttam nagar new delhi 110059 emei no-911387550228679 emei no.911387550298674...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Need a replacement or will go to consumer court

User
 Thakkarhoneyekta on Jun 22, 2015
Dear Sir/madam Sub: took more than a month yet problem is nt resolved... As per our verbal conversation, I am sending you the details of Q2500 handset which was sent to RF 3 times for power key issue, internal storage full, display getting black, voice nt going out clear and all hearing speaker problem. 1st submission was on 29nt April 2015 --- Got delivered after on 19th may 2015 Again 2nd submission on 29th may 2015 Did complain on tall number ...complain number 327878 3rd submission on the same date of collection phone 19th June 2015 As a Customer i am escalated and...
Complaint comments Read comments Complaint category Electronics & Appliances

Xolo Mobile - unethical behaviour

User
 teja.ravi47@gmail.com on Jun 21, 2015
hi sir My name is ravi teja.i buy a new mobile(xoloq700s) 10 months back.i got a small problem in that mobile.sometimes the mobile touch is not working proparly.sooo i gave it to the service centre last 1 month back.till now he is not return back my mobile.i call him but no use of anything he is not answer any call.i went to service centre to my mobile.he saying come tomorrow come tomorrow like this for the last 1 month till now he is now returnback my mobile.plzzzzz i want my mobile back plzzzzzzzzzz help me......
Complaint comments Read comments Complaint category Mobile Handsets

Xolo Mobile - TOO MUCH DELAY IN REPAIR OF PHONE MODEL XOLO Q1020

User
 noushad hamid khan on Jun 21, 2015
Hi, i purchased xolo q 1020 date 10-05-2015 within 10 days vaibrator is not working n hanging problem. I contact to service center of nagpur A M COMMUNICATION they told me that u r phone is repair in 7 days on date 10-7-2015. after 7 days date 17-6-2015 i go to service center than they told me that u r phone is repaird n it is in courier n giving u in 2 days. than i call to service center after to days date 20-06-2015 another time told me that u r phone is in courier they r not giving me satisfing answer now i m very frusted from him. and one another thing service center service is too much poor...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Service Center is not accepting the faulty device under warranty

User
 devendras.mipl@gmail.com on Jun 19, 2015
Hi I gave xolo 500 lite mobile phone after so many time I have visited the service Centre but instead of open the work order they are saying device will not cover under warranty however warranty is left till October 2015. So kindly let me know how it get solved For more details you can send an email to me on devendra_gkpin@hotmail.com....
Complaint comments Read comments Complaint category Mobile Handsets

Xolo Mobile - Pathetic Service from XOLO

User
 Allokji on Jun 19, 2015
I see several complaints against XOLO regarding their service. My XOLO Q100s fell from the pocket and the screen has cracked. I have been talking to Service Centres but none of them have the Spare Part (Touch Screen) and most of them report that supply of spare parts is a problem with XOLO. This is really bad. The Service Centres have asked me to deposit the phone with them and the estimated time for repairs is minimum 15 - 20 days. There is no assurance and it can be more also. How do companies like Xolo expect to survive in a competitive world with such service levels? I for one will never...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Poor quality mobiles

User
 Tyagi ji on Jun 17, 2015
1. I have purchased xolo play 8x-1100, its imei no : 911387550230147 on dated 3rd jan, 15. There was the problem of Battery charging. So i went to xolo service center. from 21st may continue i am going to xolo service center for this issue.then they send my mobile to back-end for repair. I got my mobile after 10 days.after repair my problem is same.Now a new issue has been started, speaker option is not working.now every day i m going to service center for problem resolution. 2. I have another XOLO Q1200 1113dgq1200lb, purchase date 20-08-2014.same mobile charging issue with that phone also....
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Poor Services from Service Center

User
 vishusaxena on Jun 17, 2015
Dear Team, till date issue is not resolved and no revert from Xolo, I was using earlier Samsung and Nokia brands and after that using Xolo, I thought this one is good for Quality and Service in compassion of Nokia or Samsung. However after my last worst experience with you are feeling that I was wrong. I am using one of your handset Xolo 8X-1000 as have been using few more for me and preferred for my family as well. However in the month of May 2015 has started facing some unexpected problems with it. It was exceptionally slow while using internal functions, also auto switch off after...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - mobile in warranty and demanding 4k for repair

User
 mahindrakar.mahesh on Jun 16, 2015
Hi Sir, I purchased Q1010i on 11th july 104 and submitted it to pimpri service center on 15 may 2015. this is in warranty and receipt also mentions it in warranty . the basic issue was it was not able to charge mobile... service center folk said they will send it to company and took almost a month now . saying the handset is repaired but it is not in warranty and demanding me to pay 4.5 k ... I have very basic question ... how come this get damaged after submitted to service center ..and now not in warranty.. This is the ridiculous and irresponsible answer form XOLO ... on what basis should...
Complaint comments Read comments [2] Complaint category Mobile Handsets

Xolo - sound problem in mobile handset

User
 vinodgoyal31 on Jun 16, 2015
Sir I purchased xolo opus 3 mobile on 01-06-2015 from marudhar traders jodhpur(rajasthan) whose IMEI no is 911404900281918, 911404900382914.This handset has a sound problem whenever call is attended then other side person hear less sound. it becomes very difficult to hear appropriate sound and i have checked this handset 2 times at customer care centre but they could not resolved the problem.they always say to me that your handset is ok and it has no problem but when my friends call me they always say that your voice is very low. I request you to please take an adequent step to solve this problem...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - my xolo q600 operating system is not working

User
 nvnpal8 on Jun 16, 2015
my xolo q600 operating system is not working, it is unable to restore and hard rest because of xolo secure software currupted and also no effect on flashing the mobile, here in jabalpur customer care also fails to repair my mobile, thus i want solution as much as possible....
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - IRRESPONSIBLE SERVICE CENTRE AND NON DELIVER YOF ITEM

User
 Unni Krishna on Jun 14, 2015
I HAVE PURCHASED QC800 MODEL TAB 1.5 YEAR BACK AND THE VERY FIRST DAY IT WAS GIVING ME PROBLEMS WITH THE BATTERY. LAST MONTH I APPROACHED 3GMOBILE CARE, TRIVANDRUM, KERALA FOR REPLACEMENT OF BATERY AND TOUCH PAD.I HAVE CONTACTED MR.RENJITH OF COCHIN BRANCH AND MR.SAMSUDEEN OF TRIVANDRUM SERVICE SHOP. IN SPITE OF ALL QUERIED WHEN I VISITED THE SERVICE CENTRE YESTERDAY, MY TAB WAS STILL THERE WITH UNTOUCHED CONDITION. MY RECEIPT WAS 5092 DT.2/5/15. AS A CUSTOMER I AM TOTALLY DISAPPOINTED WITH YOUR SERVICE NETWORK. PLEASE ADVICE ME WHAT TO DO WITH THE TAB SINCE MY KIDS ARE WAITING FOR ITS RECOVERY...
Complaint comments Read comments Complaint category Mobile Handsets

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