Xolo Customer Care
XOLO
Customer satisfaction rating: 86%
Submit a Complaint
1286
COMPLAINTS

Xolo Customer Care

XOLO

Webpage:
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Address
A-56, Sector – 64
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 201301

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
125
97

Phone:

Mobile:
Mobile:
82
41

Additional info
Customer satisfaction rating
86%
Complaints
1286
Pending
1138
Resolved
1089
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

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Xolo Customer Care related pictures (280)

Xolo Complaints & Reviews

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Xolo — I'm Complaining about Xolo Black 2GB version

 Shri1 on Aug 22, 2016
I have purchased Xolo Mobile (version mentioned above) from snapdeal in the month of Jan 2016.
My mobile, whenever i open an app, it shows that the app has crashed. Even when the apps are closed, it shows that the system UI has crashed.The touch was not responding.
I went to Xolo's authorized service centre in Nizamabad. They first said that the problem will be solved after replacing the touchpad. They did replace my touchpad. But still the problem with respect to apps continues.
I again took the issue to the service centre where they now asked for replacing the motherboard....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xolo — Xolo era - not replace touch for more than 27 days

 Karandhiman on Aug 22, 2016
Work order number - 510009616391
Work order date - 27/07/16
Imei number - 911455101084667
My email id - karank. dhiman@gmail.com

I'm karan from patiala-147001 (punjab).

I given my xolo era mobile to xolo service center patiala for touch replacement on 27/07/16.

My xolo era mobile touch is not replaced yet - 22/08/16

I call customer care 10-15 times, but no resolution given by xolo customer care and sevice center....
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Xolo black 1x screen blinking issue

 AsifRK on Aug 22, 2016
I have purchased the black 1x in dec 2015. Within 15 days from the purchase i am facing this problem. I have shown the mobile to xolo service center sangli, maharashtra. But they have just formatted the mobile & the next day itself the problem started again. I have come across the same issue with the other people in the service center. Can please tell what exactly the problem or is it manufacturing fault?
Kindly contact me with the solution

Asif kalawant
Mob: +91 8007788005
Email: asif_k003@yahoo.co.in...
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Xolo 1x black mobile not working

 wasim15 on Aug 19, 2016
Dear team,
I had purchased a xolo 1 x black phone in march month.in starting it work very good but after one month it create a big problem. Screen is blinking and stop after shut down the mobile. And again blinking after few hours. After show in service center in lucknow they solve it temporary. They format my phone and said that company is preparing a software to resolve this issue.
But after 3 month your company is not prepare a software. Now i am facing a another problem, battery is not working properly and full battery will discharged with in one hours. I am very much disturb...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xolo — Xolo is the worst mobile company that i have experience ever

 Sisodia Vipin on Aug 14, 2016
Xolo is the worst mobile company that i have experience ever they made third class product, i have purchase my xolo 1x black 3 month ago but now my phone is dead it can't be charge now this is happened second time, i have repair my phone on 08/08/2016, my phone is in warranty but they charged 370 rs. And now is 14/08/2016, i am facing the same problem again when we go to xolo services center there are also 60-70 customer with there lots of complaints. Xolo provide very poor services was very poor to his customers, i don't have too much time for wasting, i can't go to repair my xolo phone again,...
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Screen blinking

 Mãyãnk Kûmãwãt on Aug 14, 2016
I have purchased Xolo Black 1x's and I am facing an issue of screen flickering and display goes bright and faded many times. With this issue I am unable to use the phone properly. While making call and receiving call screen will be blinking not only for phone calls evening using any app it happens repeatedly. And showing something went wrong....
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Xolo Black Ix Phone Screen blinking and flickering

 maheshvadaga on Aug 13, 2016
I have purchased Xolo Black 1x's in December 2015 (9 months back) and I am facing an issue of screen flickering and display goes bright and faded many times. With this issue I am unable to use the phone properly. While making call and receiving call screen will be blinking not only for phone calls evening using any app it happens repeatedly. I would request you to take back the handset and issue me new one as it is under warranty period.

Phone IMEI Nos.
Slot 1: 911482551084823
Slot 2: 911482551334822

Please do the needful to solve this issue and donot...
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Complaint against unprofessional service centre

 Dilip boghara on Aug 12, 2016
Dilip Patel

My mobile battery goes low and switched off. Then I put charging but its not charging also no charging indication, also not power on. I went service centre on 1st Aug 2016and on4th Aug, 2016 he gave me me my phone back. when i asked him about the problem he said there is no any kind of problem in your phone . When I remove your back cover your phone started. and I highlight the network problem also. but he do nothing.
I bring my phone and put in charging, it charged 99% i removed charger and within a 10 min. phone switched off and not charging also. I went service...
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Harassing by xolo customer care (my contact no 9646256281/9317442888)

 Nkumr on Aug 9, 2016
Problem occurred around May-16, around 2 months service center has tken mob for regular interval ie on every visit 15 days on logging complaint but still not rsolve so know you well know how much i am harassed by them details . IMEI:9114510020969 First invoice no, wfld20151000836571 and IMEI 911451001027609.now i want both harassed claim and mobile...
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Phone blast

 naveen kochar on Aug 8, 2016
Hi team,

I was using your xolo products from last 2years but 1 hr before my xolo 1010i got blasted automatically while charging with xolo charger . I am using this model from last 1.5years originally I purchased xolo q1100 but your service center guys replaced by phone with xolo 1010i. I was frustrated with that at that point of time as well because you guys change model of my phone. I did not raise any complaints for that but now I lost all of my personal data all my contacts I want a compulsate for the same. I am attaching pics of my blasted mobile as well kindly do the needful...
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Phone not working just after 7 days of purchase

 rajsoniwt@gmail.com on Aug 8, 2016
My phone is stooped working just after 7 days of purchase, i raised the consumer complaint on this forum and after that i received call from xolo care and person said i have to visit the xolo service center.

On saturday 06aug2016 i have visited nearest service center and they said your phone has physical damage in some internal part, very bad even i haven't used phone more than 5 to 6 days.
After that i have talked to xolo customer care executive on this number18602007500 and customer care executive said please send an email and attached phone snap shot and invoice copy and...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xolo — Mobile Phone Not Repair by Xolo Care in Faridabad Lucky Communication

 shyamsharma on Aug 4, 2016
MEra name is shyam hai., me faridabad me rahta hu, mene xolo brand ka phone kharida tha, 25 dec.2015 ko, xolo black 1x mobile wo mobile do bar xolo ervice centre ja chuka hai, tisri bar xolo service center, Lucky Communication, Faridabad wale ne tisri bar lene se mana kar diya ki ye phone damage ho gaya hai, jabki mera phone warrenty me hai, ab ka raha hai ki charge lagega, ab ap hi samasya ka samadhan kijiye, is tarah to koi bhi xolo ke handset nahi kharidega. mene isse pahle bhi xolo ke 2 phone liye the....
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Xolo — Xolo Black 1x Screen blinking problem

 VUF on Aug 3, 2016
I've bought xolo black 1x handset 16 days from Ezone.
Since I'm experiencing display problems. The display goes blinking out or flickering continuously while data connections are on or receiving calls, message. I am not even able to attend calls during the situation. I've changed sim card. Even I have tried to reset mobile twice. but the problem still persists. please help me fix the problem as soon as possible....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xolo — Phone is not working just after seven days of purchase

 rajsoniwt@gmail.com on Jul 31, 2016
I bought I new xolo phone on 16july2016 in pune shop name is Kailashdeep mobiles pimpri Pune Maharashtra. Now phone has been stooped working just after seven days of purchase. Keypad is not working, charger is not working. When I go to shopkeeper they said xolo phone is like that you have to contact service center. I called to service center many times but didn't get any response. Now what should I do of this phone? Waiting for prompt response from xolo . Name:raj soni. Mobile number:+91-7767946060 email :rajsoniwt@gmail.com...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Xolo — File transfer is too slow in xolo era x

 babu807 on Jul 30, 2016
File transfer in my phone from other is too slow and it is disconnected in few seconds in share it and in xender
And the hotspot active is also slow in my phone so it is take too time for activate hotspot if I restart my phone then it activate hotspot soon then in few seconds the hotspot is deactivated so I have to restart my phone many times to large file transfer so please tell me to rectify the problem and I have no photo of the problem so please help me...
Complaint comments  Read comments Complaint category Electronics & Appliances

Xolo — Bad service center at trivandrum (kerala)

 shinoj chandran on Jul 28, 2016
I purchased xolo era 4k phone last month i got some problems

Head phone port is not working properly
Media player hanging (May be software complaint)
Image viewer hanging (May be software complaint)
Mike complaint (Subpcb need to replace)
Phone more heating while charging

I have no disappointment about these issues but i went to their service centre at trivandrum (Kerala)

Name : rj mobiles
Address : no.20/2104, 1st floor, ms plaza building, near market, karamana, trivandrum.
Contact person : mr. Faizal
Phone...
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Phone dead.. Service centres demands money whereas phone is in guarantee [Resolved]

 sanjay1916 on Jul 27, 2016
I purchased xolo era 4 months back. And suddenly it stopped working. I went to the service centre, by name balajee service centre in howrah (Xolo authorised centre)
He kept for 2 days n said me we don't repair on guarantee period, you have to pay for it.. Then i gave the handset to mobile station.. He after 3 days informed me.. Your phone has water inside.. Your motherboards needs to be changed.. So u will be charged 1200/.
I don't get understand earlier he calls me up and said it has been repaired.. When i went it was not done... I am really very frustrated. From these service centres...
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Q1000s plus

 gurvinderxolo on Jul 25, 2016
Set dead 2nd time purchase dt. 5 may 2016

My phone was dead after 3 weeks of purchase. Got it fixed from service center. They said battery drain at last level (Negative) they remove battery and charge by their device 5 % and after two months this problem again set is dead now service center executive told your warranty is void charging jack is faulty so you have to pay 350/- rs.
The matter is this charging jack is not faulty they are using this trick to fool many people and telling that your set is physically damage and enter in the computer the set is physically damage warranty...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Xolo — Xolo q1200 screen crack

 upkvib on Jul 23, 2016
Tv mai prachar mai yeh dikhaya gaya ki screen girne athva chahe jaise patke tutega nahi aur kahi se cracke nahi hoga jabki matra 02 feet ki uchai se mobile gira aur screen buri terah se chitak gai kaise?

Yadi kampany dwara samadhan nahi kiya jata to badhya hoker upbhokta nyayalay ki saran me janay ke liye badhya hona parega.

Anuradh hai ki vastavik sthiti se awagat karane ka kast kare.

Emi no. 911372150080611
Order no. 104292107
Order date-07.05.2015...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Xolo — Mobile phone service

 joel_oliver on Jul 21, 2016
I had given my mobile phone to rectify charging port issue. but they deleted and formatted my phone and reset it without rectifying the actual problem and returned it after 7 days by contacting them. they also were stubborn to receive my call. actually, my phone had some imported documents and files related to my career. they handled this situation very delicately. the phone is also new just about 30 days old and it has some quality issues also....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

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