Xolo Customer Care
XOLO
Customer satisfaction rating: 86%
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1304
COMPLAINTS

Xolo Customer Care

XOLO

Webpage:
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Address
A-56, Sector – 64
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 201301

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
135
105

Phone:

Mobile:
Mobile:
88
44

Additional info
Customer satisfaction rating
86%
Complaints
1304
Pending
1154
Resolved
1107
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

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Xolo Customer Care related pictures (285)

Xolo Complaints & Reviews

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Xolo — Phone is heating and not give battery backup

 charan sandhu on Sep 26, 2016
I have xolo black 3gb it has some problems comes first when we update any app in playstore than ui is crashed an d in xolo blac its app opeanig responce time is not so good ne open slow and during one month use my xolo give problems like heating verymuch without any use not give battrey backup when i give charge atr night 100% in morning i see battrey is come in 25 % without any use when i play games or serv net than phone gtt more heat so i go to service center and they do software but nothin happend after tow days i go to service center in 12.9.16 now is 26.10.16 icall them they said parts not...
Complaint comments  Read comments [1]Complaint category Mobile Service Providers

Xolo — Xolo tegra tablet

 vikasisgod on Sep 24, 2016
The tablet was working fine for around 3 months then it started having really bad battery and would get heated really fast, it also has become very slow .
is this a software issue or some virus. the tab sometimes switches of automatically.it charges very slowly.i have tried factory resetting it many times but still no solution. please help
the tab was bought in amazon.in...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Xolo — Marshmallow update error

 Subhrajeet Giri on Sep 24, 2016
With new marshmallow update on XOLO ERA X smartphone, it seems impissible to call on 4g sim. I have tried all options, all supported softwares with phone facility but could not make a single outgoing call .
Even when i m trying to disconnect, the call is not disconnected.

There are no other problem. But this has become a major problem as we all are jio sim user & this update has taken free call facility from us.
Please please please fix this error soon. As we are facing untold problems....
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Unethical behaviour - xolo play 8x-1100, service centre damage the phone

 Pankaj Singh Gill on Sep 24, 2016
Hello,

Phone model - play 8x-1100
Imei 1 : 911387550043185
Imei 2 : 911387550093180

I have been emailing xolo from 12 days now and still there is no resolution from them.

My phone (Xolo play 8x-1100) is out of warranty and i the mic stopped working. So i took it to xolo service centre, shri hari computer solutions, rohtak to get it repaired. They told me that they have to change the sub-pcba that contains the mic and charging connector etc. And it will cost me rs. 454, i was okay with that. They put an order for the same and after 1 month,...
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Xolo Mobile Handset - Battery not available

 jyotsna khanna on Sep 23, 2016
I have Purchased a new mobile handset few months back, through online shopping, now I require battery replacement, and all the service centers in delhi are denying that battery of Q1200 is not available in entire delhi zone. I cannot afford to block my new handset just because of company's fault. Where in at the time of purchase customers are given the assurance of best services and later all the conversations become doubtful....
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Display problem

 Jangalekar on Sep 22, 2016
I have purchased a xolo_1_x smartphone online in the month of jan-2016 and the product is warranted for one year but it has got display problem so i tried to contact them but the customer care phone numbers given on the website of xolo (186030100104) is not working so i sent an sms to 9650444477 and e mail also but i have not got any reply. hence it is requested to resolve the problem as early. the imei code of my smartphone is 911482551690322
Thanking you

Yours truely
D m jangalekar
Contact no.- 9406802656
E mail - jangalekardevanand@yahoo.com...
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — My jio code is missing.i want again jio code in my mobile. [Resolved]

 pkp13137 on Sep 22, 2016
I have installed my jio application to create a coupon code.and I created it successfully.after few days coupon cade is showing redeem but no sim card is taken.i contact the xolo care but they had not resolved it.After few days I got the massage to update the my jio application and I updated it .now jio application is not showing the coupon code.so I want a new coupon code ....
Complaint comments  Read comments [1]Complaint category Internet Services

Xolo — Automatic switch off &&camera problem

 mohodhoom on Sep 21, 2016
My name muthu my xolo q3000 mob was automatically switchoff when reach above 80 percent changed.. My mob don't proper work for above 80 to 100 percent.. Then my camera shows "can't connected camera"
Then below 15 percent of charge suddenly decrease 4percent then suddenly switch off.. So i didn't use my phone below 15 to above 80.. So worry about that problem so how to fix this issue.. Kindly help your suggestion.. Thank u...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xolo — Xolo 3gb black with black case cover (Warranty issue)

 Rockingham on Sep 14, 2016
Please Help me .i am buying my xolo 3gb black... from the date 4 May 2016 and I am using this phone for 3months and it slowly get hang, and system ui doesn't work properly..then the important one is it suddenly turn off!! It totally make me shocked!! I tried to on but its useless!! My order id:13107615481 and I tried looking for my warranty card also it was empty and not filled anything?? I had gone to the servicecentre also they asked me for the order slip...not that warranty card pleased help me my order email (nessnongsiej@gmail.com)...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Xolo — Heating phone and not give battery backup

 charan sandhu on Sep 11, 2016
I buy a xolo black 3gb from snapdeal only one month use mobile get face problem heating very much and nor give battrey backup i show my mobile in xolo service center they open the phone and then they do software but still now the phone get heat and not give backup so what i do i cant understand please help me so do something and in xolo bvlack it hive launcher is not good during updating apps from playstore in mobile said command ui is crashed it allwas comes itand is responce is not good at all work slowly internet open slowly so pklease help me...
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — My Xolo Era is defected

 shiv.geotech on Sep 9, 2016
The handset was defected when taken it to service center, they packed and provided DOA the same DOA and invoice was sent to care@xolo.in but since March2016 no resolution been provided, and now the warranty is going to expire. I need the refund. Either I will be putting a case of fraud over this company. This is really very sad that the company could not solve the problem in 6months....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xolo — Incompetence of service center in bhopal (microworld-msd)

 Parth11 on Sep 9, 2016
I had purchased Xolo era 4G in April 2016 through Snapdeal. It had a warranty period of 1 year. But just after 4 months it started malfunctioning. Point to note is the release month of this model is February 2016 so in no way it had exceeded its warranty period. Even after visiting the service center several times we did not get any resolution due to lack of knowledge of the staff in the service center. Twice they handed over the phone to us after repairing, however right from next day onwards I started facing the issue again. I came to know from other customers there that the same thing was happening...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xolo — Mobile doesn't repaired

 ankit.singh130895 on Sep 5, 2016
Sir,
My name is Ankit kumar and i m from Varanasi, i had submitted my phone (xolo black 1x) in service center . My correspondence no. is 8423536216.
My work order no. Is 510009947042 . I submitted my phone on date 23.08.2016 due to the problem of battery on the my phone. They says that it will take 10 days in repairing but when i called them after 10 days..they says it doesn't repaired till now and demanding 3 days extra.. after 3 days they told we will make your phone today and called you at evening. But they didn't call me. When i call the no. Can't be connected. Kindly submit...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Xolo — Xolo black dead after 3 services

 Rio0401 on Sep 5, 2016
1 - Purchased Xolo Black during July 2015 through flipkart (Biggest mistake I have ever made)
2 - Had issues with the touch sensitivity during December, 2015 (One or two days before Christmas) and sent to service center for the same (which was repaired and received by first week of January after my birthday)
3 - Vibration and network issues since April 1st week, given it to service center on 18th April, 2016.
Within warranty and its not even a year old and it has gone for repairs for 3 times already.

Now the phone is completely dead!

IMEI/Serial...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xolo — Xolo 1x hand set

 Shiva nsp on Sep 2, 2016
Battery problem suddenly decreased charge and switched off

Order id-13290127959
this mobile already shown in shivmogga service centre but not ready for it, this product buy in snapdeal buy date 13 March 2016

This product problem arrise in 28 Aug 2016

This product 2 times sown in shivmogga service centre but not use

Pls tell me the solution
what I do this problem...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xolo — To swipe my phone and give me

 Mit1 on Sep 1, 2016
I have xolo black 1x handset and from 2 months is giving me so must problem that after giving to service center also for 3to 4 ttime it get solve for 3 to 4 days and again start giving problem so please change my mobile and give.other wise I will not buy and xolo product and tell my relatives and friends also not to buy xolo product it's not good at all....
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Delay service

 Mizan786 on Sep 1, 2016
I have i have parches a xolo era 4g mobile on 8th july. After 10 days use found low battery performance.
Then given my mobile to xolo service center bally at howrah in west bengal on 27th july. Contact no of xolo service center-9830057545
Till now (25/08/16) they have not replace mobile battery.
Imei (No#1) 911503601196356
Imei (No#2) 911503601322358.
I have attached invoice details
I raise a complan to xolo care (Ref)-ticket: 286281...
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo Mobile — Moblie hand set xolo a1010 imei 1:911427002018508 bill no 532

 bhupendrak1995 on Aug 31, 2016
Dear sir / madam,
I have purchased hand set dated 02/12/2015 but in the months of july 16 little bit problem of charging and hanging i visited the mathura dampier nagar service center and submit the mobile phone after few days i got a call your set is ready due to busy scheduled i send my office boy for taking the hand set he not checked the hand set and when i got the set, it was not repair.
Again i visited the service center hi told me that your set was water damaged, part missing and set opened by local engineer. When my set in warranty why we taking help of local engineer. I call...
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Xolo era x getting hanged and showing game assistant isn't responding!

 krmit on Aug 31, 2016
I am facing a problem while using my xolo era x model... I bought this phone 4months ago, and now a apk. Problem i think... Its getting hanged and a while later its showing game assistant isn't responding... So now can any body suggest me a solution, is it a phone problem or a software problem? Please reply or let me know at 8621944936.
Thank you....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xolo — I'm Complaining about Xolo Black 2GB version [Resolved]

 Shri1 on Aug 22, 2016
I have purchased Xolo Mobile (version mentioned above) from snapdeal in the month of Jan 2016.
My mobile, whenever i open an app, it shows that the app has crashed. Even when the apps are closed, it shows that the system UI has crashed.The touch was not responding.
I went to Xolo's authorized service centre in Nizamabad. They first said that the problem will be solved after replacing the touchpad. They did replace my touchpad. But still the problem with respect to apps continues.
I again took the issue to the service centre where they now asked for replacing the motherboard....
Complaint comments  Read comments [3]Complaint category Mobile Handsets

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