Xolo Customer Care
XOLO
Customer satisfaction rating: 86%
Submit a Complaint
1235
COMPLAINTS

Xolo Customer Care

XOLO

Webpage:
TwitterFacebookLinkedInGoogle+
Address
A-56, Sector – 64
Noida
Gautam Buddh Nagar District
Uttar Pradesh
India - 201301

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
88
77
Phone:
Mobile:
Mobile:
70
33

Additional info
Customer satisfaction rating
86%
Complaints
1235
Responses
1089
Resolved
1055
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Xolo related photos (269)

Complaints with pictures are more trusted and informative    View all

Xolo Customer Care related pictures (269)

Xolo Complaints & Reviews

Sort by:

Xolo — Xolo era 4k

 Alen Khongsai on May 24, 2016
I have just purchased a XOLO Era 4k, and it has too many defects.
The touch isn't working properly, to mention, I'm typing this with much difficulty. Any app basing on Google does not work.
The 'Home' Touchpad does not work.
Everything is defected. I should either be refunded or I should get an exchange.
Waiting for your reply.
And I need your company's contact so I can talk to you personally.
Very much unhappy shopping here....
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Xolo black 1x/ when ever i'm turning on data in my mobile, the screen is blinking or flickering continuously

 Bajee on May 23, 2016
My name is bajee bhimisetty, recently i bought xolo black 1x from snapdeal before two months, since one month i'm getting a problem that is when ever i'm turning on data in my mobile, the screen is blinking or flickering continuously if i turn-off the data, it's working good. I replaced my sim card, memory card and turned of adaptive brightness everything i tried but still problem not yet resolving and i can't find where is the problem. So, please do the needful....
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xolo — I am complaining about my xolo mobile

 gouser on May 17, 2016
My mobile was submitted on 2 May 2016 but their was no response from them
My mobile have heating problem, and get automatic switched off the servise center was in Khanpur Mobile Zone Cervise center They told me that there was no parts available of my set. The Costumer care told me that the mobile come in 14 may 2016. But there was no response from them ... plzzz bring it to me soon ....
Complaint comments  Read comments [18]Complaint category Mobile Handsets

Xolo — Mobile service

 vijaymalviya on May 14, 2016
Sir i will give xoloq3000 3 time to service centre to repair my auto off proble and over heat and display and speaker sound clear problem...but 3 time service centre was give me mobile take all are we repair...but same problem repeated...now my mobile is out off warrenty...and i think thar xolo company cheat me to give such a 3rd class quality phone for 16500rs...i want that company will exchange my mobile...othervise give my cash return...and take you 3rdclass quality phone return...thankyou vijay from hubli...
Complaint comments  Read comments [15]Complaint category Mobile Handsets

Xolo — Xolo device s.no.8906037884014

 chemswati on May 10, 2016
Swati Gupta
AttachmentsApr 24

to care
Hello,
My Xolo device s.no. is 8906037884014. I have the bill dated 28th June 2016. I am facing issue from March 2016. I have submitted the tablet to your service center by end of March at below address. Initially when we have submitted the device to your authorized service center it was getting on but not getting charged. They took 15 days to get some parts from Noida and it was working fine for 2 days. After two days it stopped charging at all. I have submitted again and after a week they said it is dead. My device is...
Complaint comments  Read comments [17]Complaint category Laptops / Notebooks

Xolo — Xolo black 1x

 m k sirodia on May 5, 2016
Im using xolo black 1x and its hive launcher does not working..
. and at that time im using a downloded launcher from playstore...
when im using hive launcher mobile screen going on black and does not working..
when mobile screen black mobile menu not work but the task bar display works it means i use wifi, mobile net on off, use bluetooth, hotspot, and these things i can only on off not proper use because main screen is not open only black screen show and after that a error msg show (something is went wrong. send its report our dovelopers to make your phone to more rubsoot...
Complaint comments  Read comments [28]Complaint category Mobile Handsets

Xolo — Xolo 8x 1000i screen damaged

 Anand Alvan on May 4, 2016
My mobile has damaged when i put in a charging, it was slide fell in the roof and get damaged...
Complaint comments  Read comments Complaint category Other

Xolo — Xolo mobile phones

 j@k@c on May 2, 2016
I have given my phone around 30 days before and even after giving the doa no i have not been able to get my phone which is the symbol of poor customer service on the part of xolo. And the executive of the company are also not replying properly in the regard of getting the phone replaced.
The company is not able to take care of its customer properly i mean to say the after sales service of the company is not even satisfactory...
Complaint comments  Read comments [16]Complaint category Mobile Handsets

Xolo Phone — Refund my money

 vinay15jangra on Apr 28, 2016
I had purchased the xolo black 1x through snapdeal, when i unbox the phone it was faulty there was flicker. Poor battery backup, heating issue, smell when in charging. I had complaint to snapdeal regarding the same but they reply just go to xolo service center they will provide you doa letter after that they will replace it but service center is not providing me doa an all, while i eligible for doa letter, i recieved the phone on 25april 2016 and submitted to service center on 26th april 2015, and they are saying phone is not showing in doa eligible, while eligibility condition is only you should...
Complaint comments  Read comments [7]Complaint category Mobile Handsets

Xolo — Problem with my xolo play 8x1100 mic

 philosopher on Apr 28, 2016
My name is abilash
I purchased xolo play 8x 1100 a year back and after one month of purchase my mic got problem and i cant talk without using a earphone i gave to service center and after 15 days they gave back after service and again after 2 months the same problem happened and now its 4th time repeating the same problem and now my warranty period is expired when i visited a xolo service center they are asking me 1150 rs for replacing the mic and when i googled the mic price "http://www.xolo.in/spare-parts?Device=play8x-1100" the price for play8x-1100 8x-1100mic mic 80.736 rs. What i have...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xolo — Complaint against xolo service center and xolo phones

 mr. Raaz on Apr 26, 2016
I have submitted my phone to Smrnika Enterprises, panvel(xolo care)on 16 jan 2016 for power button issue it was then under warranty, Recieved back from them on 3 march 2016 after repair. It worked good for 4 days again faced issue with volume key and charging point problem.so submitted back to them again on 15 march 2016.i have not recieved my phone from them till now.They wont reply to my call or any other efforts made by me to reach them. I have also registered complaint with xolo care about same (complaint no 1131009) they are also not taking any steps to make any thing clear whether i will get...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xolo — Complaint against xolo care surendranagar

 Jaydeep Lakum on Apr 25, 2016
Hello sir
My name jaydeep lakum from gujarat
I have xolo mobile model is xolo one i was going to care for the problem with my loud speaker is weak at first time but they are done only software update and nothing at my problem is not solved
So
I goes again after some days he say you have to keep mobile for 7 days to replacement of my mobile speaker so i put mobile on change of speaker at date is 13 april 2016 and now i am going two times and he is sayings that comes in mire two days and alsi today 25 april 2016 ao right now my speaker is not change to till date so help...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xolo — Color black vibration mode not working [Resolved]

 jainsumit7 on Apr 23, 2016
I purchased xolo black just 20 days back..I opened it 1 week back and it looked ok initially. However yesterday when i turned it in vibration mode i realized it does not vibrate at all for any feature .I tried all changes at settings level but it does not work.. My email is edisinfo@gmail.com
Please suggest how to fix this problem or change the handset......
Complaint comments  Read comments Complaint category Computer Software

Xolo — Touch problem again [Resolved]

 nandhakumar airtel on Apr 23, 2016
DEAR SIR.,
I have purchased XOLO BLACK on 22/09/2015.(IMEI 911451001073348)three month after my mobile touch not working then my mobile TP changed by xolo service center salem on 20/01/2016 work order no is: 510007077040. again now my mobile touch not working then i visit xolo care salem they permanantly closed ., , then i did give my mobile xolo service center dharmapuri yesterday they received my mobile and checked, then they told your mobile did not screwed inside and strickered for servied... the salem service center did not screw my phone . now the dharmapuri service center told your...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xolo — Complaint regarding not replacement of charger cable since 2 months [Resolved]

 mohdirshad on Apr 22, 2016
I purchased the xolo black 1x on 04/12/2015 having the invoice number sc4a72/15-16/60682 company vat tin no 6613015689 company cstno 6613015689
Order id-10420375756
Item code gc739308
Suborder 13199186251
Imei no 911482551161589
From snapdeal but after some time charger datacable logically dead and not working properly i went to khanpur and also lajpat nagar center but they told that they dont have the stock for it many times i went and answer was same.....
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Excess heat

 Anand nanmangalam on Apr 20, 2016
This is to inform you that I was purchased Xolo mobile through online the invoice no.SC4A72/15-16/102953 DT.06.01.2016. We have lodged a complaint to the showroom located at T.Nagar, regarding the charge of the mobile They have not responded satisfactorily. Further, the mobile instrument generating excess heat, I cannot the able to operate the mobile. Hence, it is requested to replace the mobile
9600133447...
Complaint comments  Read comments Complaint category Computers & Accessories

Xolo — Very poor service [Resolved]

 Regik on Apr 19, 2016
Don't buy any lava mobiles...once they sold we are begger..they never respond to our service...I bought xolo era HD flop mobile and after three months its dead. And handed to authorized service center, they lost the Sim tray. 3 months crossed no response about the spare. Why lava/xolo not care about customer. The mobile is 3 months old and now you are keep my mobile another 3 months without any solution. Whenever I contact customer care they telling we don't have spares. Then why are selling mobiles in India. Go away. So please don't buy these dummy mobiles....
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Service center demands [Resolved]

 adwait nalawade on Apr 19, 2016
I today visited Thane Maharashtra service center for earphone relating issue. My phone is under 6 months and my earphones have stopped working. I was told to leave the earphones with the phone for two days he claims which is the standard procedure. Why do I need to surrender my phone to service center for two days for a problem that is in relation to earphones. He can verify imei number of my phone in front of me and then he can go ahead and replace my earphones. I am really thinking there is something fishy as I have heard they take out good working parts from the phone. I demand my earphones to...
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo Mobile — Touch not available

 Ssunil93@ on Apr 17, 2016
Xolo era 4g my mobile. this touch pad not available...
Complaint comments  Read comments Complaint category Schools

Xolo Black 1x — Mobile display blinking again and aging [Resolved]

 chetan bhimarao kamble on Apr 16, 2016
Xolo black 1x imei 911482551190398 sn-black 1x415l0019040 i have purehased xolo black 1x mobile its has heating trouble and th display is bile king and display is going off again aging please mobile new replace or riparing...
Complaint comments  Read comments Complaint category Mobile Handsets

Recently Discussed

(3 minutes ago)
RRP Housing Private Limtied
Non-Refund status of booking amount
(3 minutes ago)
Airtel Digital TV
Name should be changed on airtel site
(4 minutes ago)
Airtel
Save card feature should not be mandatory
(4 minutes ago)
Girnar NewTel Solutions Pvt. Ltd.
defective product
(5 minutes ago)
Tata Docomo
Started cug service without my consent and charge 25 every month

Featured Stories