Xolo Logo

Xolo Customer Care

Lava International Limited

New Delhi, Delhi
Mumbai
Mumbai City District
Maharashtra
India - 110001

Customer Care Phone Numbers and Contacts

Mobile:+91 98 9104 2537
 +91 96 5044 4477 [SMS]
Corporate Communications Department
Email: mediacenter@xolo.in

Xolo Mobile Head office
Xolo Smart Phones
A-56, Sector – 64
Noida-201301 (UP)
Tel: +91 120 463 7333
 
Go to Xolo:    Twitter  Facebook  Youtube

Xolo Complaints & Reviews

Xolo - Complain regarding battery

User
 amit@aadi on Mar 3, 2015
I had purchase my xolo q700i in the month december 13.In only 12 month of purchasing i had replaced my battery (November 14).The reason of replacement was battery swollen.After replacing battery in the month of november 14, again during in 2-3 months battery has swollen.When i went for replacing it at your authorised centre .
They are not doing.
Attaching bill copy and authorised centre notice board information.
Do needful as soon as possible.
Company head office address
Xolo smart phones
A-56 sector-64
Noida-201301
Contact no-9891042537
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Phone Not giving service Worst ,

User
 Rangacharyulu .Vinjamuri on Mar 2, 2015
Dear Sir, I have purchase xolo Q 2000L On last Five Month Back with in two months mobile was not connected PC & and also hanging I was give customer service Sri Communication Khairatabad, Hyderabad He was kept my mobile in 2 months, again he has give returned problem was not solved, agaian recently i was give my mobile 11/2/2014 his said i will do replacement, I have receid sms on 12/2/2015 your mobile was collect, I went Sri Communicatin his said I will replaceemnt I neve facing this much problem....
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Xolo handset not returned

User
 ejiec004 on Feb 28, 2015
I am Abhilash Halder. I submitted my Xolo Q1010 handset to Xolo Care, Hari Om Services(Code-1300502), Noida Uttar Pradesh-201301 on 31 jan 2015 to repair my charging jack defect. On 7 feb 2015 they returned my handset but gave another defect in my handset. My phone's 'ear speaker' stopped working. So I had to submit my set again stating new problems.(They gave me its Workorder Number 310001140259) Now it's been almost 30 days passed, I haven't got my set back. I have called the XOLO customer care(180030100104) almost 7-8 times but neither they are telling me any expected date to get my set back...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - worst behaviour of the service center

User
 manoj3485 on Feb 28, 2015
I am manoj kumar.Actually my mobile (xolo a500s) display glass was broken.I gave my mobile to the lava service center near by(SIVA MICRO SYSTEMS, no:210, first floor, vellore city centre, anna salai, vellore-632001, cell:9159951165, ph:0416 4200337) I gave my mobile on jan 5th.Didnt get any call by the service centre.i called every day .after one week they gave my phone where the glass was not fixed properly.i paid 2350 for the display glass.I asked the men working there he told that it will be fixed automatically.(12th jan) It didn't get fixed i went again(13th) told the problem they told...
Complaint comments Read comments Complaint category Mobile Service Providers

Xolo - xolo mobile not working well purchased befor two or three months

User
 Kapil.Jaitly29 on Feb 27, 2015
Model no. Xolo Q 600s was purchased three months ago. For last two months its not working well . I gave it to the Xolo care on 14.02.2015 the notification no. Is 310001156647 it comes after 8 to 10 days .After receiving it i have check it and the problem was same At the next day again i visit to the care. They have format it again and software it . After 15 minutes its show again the same problem of emergency calls only but the signal strength was full. as well as the tower of the communication company was on the top floor vodaphone but still it was showing emergency calls only.then i calls...
Complaint comments Read comments Complaint category Wedding services

Xolo - Facing a lot of troubles Xolo Q3000 Handset

User
 sammuahire on Feb 27, 2015
Hello, I had Purchase Xolo Q3000 Handset during May2014 and this handset is still under warranty. There are major concerns which i am facing while using this handset. Pls. note Major Problems Faced enlisted below:- a) Network Problem:-Weak(Poor) Network on Sim1/Sim2 Both(already confirmed by your Xolo Care Centre that there is Problem in Handset) & this handset need to send to Noida for further analysis/rectification which shall take approx 2 weeks time as confirmed by Bright Communication today over telephone. Pls. note I also tried by replacing the same SIM into other handsets...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Service Center submit 5 time Hand Set for Same problem (Service Center Allahabad + Xolo Care Noida) and Fails to Repair It

User
 awadheshk on Feb 27, 2015
Dear Sir, My Name is Awadhesh Kumar My Mobile Model No. XOLO Q700s My Mobile No. IMEI No. is - 911353050110106 My current work order No. is - 310001182859 Service center Detail: Ahed Enterprises, Allahabad, UP, India Inline image 1 Problem in hand set, Battery suddenly goes discharged and charge with in 30 sec to 5 min full 100% charged. Means Mobile battery have only (1 min to 10 min backup only) status show 90 % but suddenly shows 10% and suddenly switch off all activity take only 5 to 10 min. It not possible to do continue calls for more than 5 min it goes switch off. While...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - mobile handset not repaired

User
 Yashashva Raj Nijanand on Feb 26, 2015
Work Order Number- 310001182566 IMEI NO.-911387550139660 MY EMAIL- YASHASHVARAJ.26@GMAIL.COM SIR/MADAM, I am from lucknow, (U.P) I had Purchased “XOLO PLAY 8X 1100” Its Been past 3 months where my handset always malfunctions… though that its been 4 times when I gave my phone to service, 3 months and 4 service..its kinda irritating… is this the work I have to do? Use mob 15 days n give to service 1st time my phone replaces due to sensors..anrd the replace model which I got in that camera was not working correctly then 2nd time when I gave it to service .. I dnt knw what kind of service...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Auto off problem

User
 Prem Lata Dab on Feb 26, 2015
Above mentioned set was purchased online through amazon.in vide invoice no. KA-BLR5-137308031-38563 dated 6/7/2014.

Set works properly for 4-5 months & thereafter started to gave the problem of auto off.

Lastly, In Dec.2014, set was handed over to xolo authorised service centre M/s. The Key Pad -Guwahati for resolving the problems.

In Jan.15, after one month service centre handed over set to me saying problem has been resolved & when I asked them to give me test check after inserting my Sim & Memory card in mobile, I found that set was giving...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - For replace the upper version

User
 Mukesh A. Rathod on Feb 25, 2015
i have submitted the phone on date 16th Feb 2015 on next day they are telling ur phone is in under repair and have told varsha madam that i going out with my family on date 27th Feb 2015 till 10 to 15 days i m going to out of town so u tell me that i want phone q3000 with bill, with warrnty, white color, flip cover charger & headphones so, tell me ur customer care not proper answering to my question i telling that give me ur factory no. or give ur senior to talk they telling we have not authority to give the call i got the mail also on my is work order no is 310001159817 i m telling that please...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Very poor service for replacement mobile

User
 anbababu@gmail.com on Feb 25, 2015
I am received a replacement mobile Xolo Q900s(2 months used mobile) dt 14-11-2014 (Rs.9999/-) (Old repair mobile Q900-Rs.12100/-) after 45 days. Now the Xolo Q900s mobile arising problems one by one. The details are,

The Work Order No. 310001153730 / Dt. 13-02-2015. (Work Order copy attached with this mail)(IMEI.No. 911372250273068)
Problems are,

1. The sim contacts are not displaying. (Stored -250 contacts. Display- 230 contacts only). Every time I need to restart the mobile to get all contacts.
2. Not able to Delete and Save the contacts.Every time...
Complaint comments Read comments [2] Complaint category Mobile Handsets

Xolo - Repair XOLO Q2000 More than 3 Months

User
 Satish Bambaras on Feb 25, 2015
Dear Team, My faulty handset has submitted in XOLO service center for repair on 26th Dec. 2014 (before 3 months). I have send 7 follow up mail for my faulty hand set but still XOLO team failed to repair my handset Q2000. Team provide me new work order number for lot of time. As per discussed with team they offer me Q2500 replacement of Q2000. I bought handset Q2000 for Rs.13, 000/- and company replace my handset with Q2500 (cost Rs.11000) which is less in price as well as specification (Internal memory, camera etc). This is unacceptable deal. Kindly provide my handset ASAP with extended warranty...
Complaint comments Read comments [3] Complaint category Mobile Handsets

Xolo - Need money for service with warranty period

User
 sirus41 on Feb 24, 2015
Dear Sir / Madam I got xolo q600s phone i get update from xolo care. I do updating after that mobile display unfortunately google stop service. Mobile with working condition mobile need to flash Authorised service centre people need money for that rise the complaint xolo care they are also talking same way Imei No 911370850294955...
Complaint comments Read comments Complaint category Mobile Service Providers

Xolo - `Xolo play 8X 1100

User
 easwer1988 on Feb 23, 2015
Dear Sir, / Madam, Myself Phaneshwara Kumar, has purchase a xolo play 8X-1100 cell phone September 2014 from online from Infibeam.. Unfortunately it’s on /off(Power) button was not working and even there is a problem with network coverage. I went to a authorized service center of xolo First “He told me it will take few days to repair and he cannot repair my phone and he sent that phone to the company for further recovery. ok I was huge fan of xolo I suggested the phone to everyone. Can you please check the status of this and revert back to me so I can take a further steps. my job...
Complaint comments Read comments Complaint category Mobile Service Providers

Xolo - problem arise within warranty period...service centre do nothing

User
 chhoton on Feb 21, 2015
I've purchased xolo Q800x(911306751260125) on 17/03/2014.some problem arise to my rare camera i.e camera not open...as it is in warranty period..I've submit my phone to xolo customer care( Cyber World 5/1, ANANTA HARI MITRA ROAD, NEAR KRISHNAGAR HIGH SCHOOL, KRISHNAGAR, NADIA CITY: Krishnanagar PINCODE: 741101 CONTACT MANAGER: Mr. Santanu Dhar CONTACT PERSON: Mr. Santanu Dhar CONTACT NUMBER: 9434057710) on 22/01/2015...but they repeatedly give me false date and false assurance...they cheat me...still my mobile got stagnant to them...they also gave me a false date(i.e, 4/03/15) to my receive...
Complaint comments Read comments Complaint category Products & Services

Xolo - mobile not woring

User
 sbraval on Feb 20, 2015
I Purchased XOLO Q600, having IMIE no. 911319650375498 and 911319650730494 Sr no. 0600013J032500 during Dec-13. My handset has problem with XOLO secure and flashes error message immediately. It is not allowing to do factory reset because of XOLO secure. I am unable to disable XOLO secure as mobile is giving error message Error message are : Unfortunately process com.google.gapps has stopped. I went to your both the service centre at AHmedabad. 1) M/s Abhishek Technologies, Drive in Road at Ahmedabad and 2) Shreeji Communicatio at Vastrapur. They do not know about uninstallation of XOLO...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - SERVICE AND REPAIR RELATED

User
 Bhanjan Dutta on Feb 18, 2015
LAVA XOLO Q1000(OPUS), IMEI-911 351 002 157 233/911 351 002 157 241, Perches date-27/05/2014. First time Oct'14 facing problem on speaker sound and submit Xolo Care, Jalpaiguri-solved this but after one month facing same with head phone problem.Next time on 27th Jan 2015 submit for solved this but still now not repair, yesterday give the set but problem same as. How many days I will suffering from this, whereas my warranty period near. 6th Feb'15 call me from your head office and said "solved the problem as early as possible and may change mother board." Yesterday when Siliguri Xolo Care give...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo Mobile - my mobile phone is dead

User
 deepak966 on Feb 16, 2015
Dear sir, mam Value: my phone value is Rs-11999 rupess (work order no-310001113594) Dear sir, I bought xolo q-900 phone 27/09/2014 after using 10 day problem was start it. phone was hanging up & heating up and last time phone got dead and I went to xolo authorized service center in Ghaziabad which is at Hans plaza (chauhan Communication) they said phone is having software problem they will check my phone after 2 days and asked me to come after 2 days but they took my phone on 28/01/2015 ( WORK ORDER NO-310001113594 ) to repair after checking they said my phone mother board is dead...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Xolo - service plroblem and commiunication

User
 kubch on Feb 16, 2015
R/Sir, My xolo mobile created some problem (Sim problem) so i submeted mobaile at xolo care panipat, haryana dated 31-01-2015. but till date i have not recived. Today I recive a call from xolo care panipat that your mobile is ready plz take it but when i go xolo care panipat he told me company send a new phone other model and told me for given extra money. MY MOBILE MODEL NUMBER XOLO HIVE 8X-1000 and IMEI NUMBER 911392551202335. My mobile number is 09354608245, 08813056311. I am not satisfay for xolo service center panipat. So you are requested plz take action as soon as possible and solve...
Complaint comments Read comments Complaint category Telecommunications

Xolo - Back Camera Manufacturing Defect

User
 PankajGoel331 on Feb 15, 2015
Sir, My Handset Xolo One Purchased on 13 jan 2015 has a manufacturing defect. Its camera is not working properly(its display gets sometimes black or white lines)..but by pressing by thumb just below the Back Camera it is working properly. I submit this phone 2 times at your Service Center, Civil lines, Allahabad, Submit Notification No. 310001153737 dated 13/02/2015..he is just screwing some screws and return it..same day..but it again gets on its same condition...kindly replace it urgently beacuse its only one month old..and how i can i recommend someone to buy a xolo product..Contact 9838345096...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Share this page with others

  
  

Recently Discussed

2 days ago
Xolo
Service Center submit 5 time Hand Set for Same problem (Service Center Allahabad + Xolo Care Noida) and Fails to Repair It
3 days ago
Xolo
Very poor service for replacement mobile
3 days ago
Xolo
xolo mobile not working well purchased befor two or three months
4 days ago
Xolo
Repair XOLO Q2000 More than 3 Months
5 days ago
Xolo
Facing a lot of troubles Xolo Q3000 Handset