Xolo Logo

Xolo Customer Care

Lava International Limited

New Delhi, Delhi
Mumbai
Mumbai City District
Maharashtra
India - 110001

Customer Care Phone Numbers and Contacts

Tollfree Phone:1-800-30100104
Mobile:+91 98 9104 2537
 +91 96 5044 4477 [SMS]
Corporate Communications Department
Email: mediacenter@xolo.in

Xolo Mobile Head office
Xolo Smart Phones
A-56, Sector – 64
Noida-201301 (UP)
Tel: +91 120 463 7333
 
Go to Xolo:    Twitter  Facebook  Youtube

Xolo Complaints & Reviews

Xolo - play 8x 1100 battery

User
 Aman sujapur on May 27, 2015
sir i have purchased play 8 x 1100 from snapdeal 6 month ago.after 2 months its battery dosnt work well, it spent only about 10 min.i went to the care center in ludhuana, punjab many times..4 monts gone i cant get a new battery .i m very dissapointed sir ..morover, mthey cant give me anny complaint number or order number..plzz help me sir...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Big time Fraud Company as well as service center

User
 sbhushan1990 on May 27, 2015
I purchased a Xolo mobile A500s IPS, Which sim slot got crashed in first/second month, I submitted that in Pune's service center (Suraj Enterprises Authorised Service center mob:-9822814006) who took 10-15 days to repair it and i took the mobile and after 1 day I got to know that my mobile's vibration is not working.after that I went to submit that mobile again then that people told me that it's out of warranty. And they asked me for 500 rupees to repair. That people (XOLO TEAM) have pre decided to make fault in mobile and then charg for that....
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Handset issue

User
 sach4389 on May 27, 2015
Work order number 006, SL no.911331300263040 was given to service centre at Mangalore, Handset was not working at all, today i got a call from service centre saying that mother board is damaged & it need to replaced by paying Rs 5000 for which i am not ready to pay, because Q900 handset was given me 5 months ago as DOA replacement for X910, which didn't worked for 1 yr also. Before this I was using X910 which had a same issue. Kindly look into this matter XOLO as a brand it handset should work at least for 1 yr....
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - irresponsible service center

User
 skrajak on May 27, 2015
Please provide as much information as possible...most irresponsible service center I have ever seen is O mobile Rahara Khardah Kolkata-13 . First they gave persuaded me that a physical damage happened to my mobile which was under warranty next when given for paid repairing, almost two months passed whenever I rang them they told that call them after 3-4 days . I have lost the faith that I will ever get my mobile back . I request all the concerned people and in general to call 09331110555 this no. to show a mass protest that I should improve its service and behave responsively......
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Battery not available

User
 buddhama on May 25, 2015
Respected Sir, I m Buddham Ahire from Kalyan East-(Maharashtra-421306), I bought XOLO Q600s model on 07/08/2014 The XOLO product is really very good and i m very happy to say everyone buy the XOLO product becuase my personal experience with XOLO is very good. My conceren is that my XOLO Q600s Battery is damaged, I reached every XOLO Service Centers in Kalyan, Dombivali and Thane Mumbai region regarding XOLO Q600s battery from 5th May till date. I am following them but they just give me the answer as when will get XOLO Q600s battery so we will call you, but i am not getting any call from XOLO...
Complaint comments Read comments Complaint category Products & Services

Xolo Mobile - xolo Q900s Repair work in progress since last 20 day

User
 Sameer0108 on May 25, 2015
I have purchased XOLO Q900s before 6 month as the touch screen/ Display broken, i have report it to suraj Enterprises XOLO care centre pune on 6th may 2015, it is yet to repaired and not even know how much time it will take. Work Order NO- 510003946984...
Complaint comments Read comments Complaint category Mobile Service Providers

Xolo - Mobile not repaired from last three months

User
 nnikhil on May 25, 2015
It is to bring in to your kind notice that I purchased a XOLO handset of IMEI Number/ Serial Number-91137635013416; on August 25, 2014 for twelve thousand and forty nine rupees (copy of the bill is attached). I deposited my phone on February 25, 2015 to the XOLO service center Hoshiarpur, Friends Telecom for repair as the display and the touch of the set were damaged /broken. But they didn’t issue the job sheet on the same day. Since then they have changed the job sheet four times by closing the previous requests without informing me.They returned it to me on May 23, 2015 without repairing, after...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - xolo play 8x-1100 not upto standard

User
 Vyshnavi Venkatesh on May 25, 2015
Hello, I purchased a xolo play 8x-1100 in the month of November 2014. I have been facing problems such: >Over heating when I talk on the phone for more than 3 minutes. >Over heating when I use more than a single app at a time. > Over heating due to charging. >The microphone has been spoilt and replaced more than 5 times. I am very unhappy with this phone and want either cash back or a replacement. I am tired of running to the service stations every month to fix the microphone. Regards, Vyshnavi V...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - NOT SOLVING MOBILE PROBLEM FOR 2 MONTHS

User
 RAHU1234@ on May 24, 2015
MY MOBILE IS XOLO Q1010i, IMEI NO IS 911363600761662 EXPIRY TILL 5/6/2015, PHONE GIVING PROBLEM FROM LAST 2 MONTHS AND 3 TO 4 TIMES I HAVE BEEN TO AGRA XOLO SERVICE CENTRE BUT THEY ARE NOT COOPERATING, MY PHONE SWITCH OFF AUTOMATICALLY.A LOTS OF TIME I HAVE SUFFERED FROM THIS PROBLEM EITHER U REPLACE MY PHONE OR GIVE ME ANOTHER CONTACT NO SO I CAN COMPLAINT TO HIGER AUTHORITIES. MAIN PROBLEM IS THAT PHONE BECOMES AUTOMATICALLY SWITCH OFF SERVICE CENTRE NOT ABLE TO HELP....
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - XOLO Q600s battery is not available in Mumbai Services centers

User
 buddhama on May 24, 2015
I am Buddham Ahire from Kalyan East. I filed complaint against battery not available in XOLO customer care center on 12/05/2015 complaint number is 257303. When i spoken with executive they told me this complaint will be resolved after 7 and 10 days but right now TAT is over but battery is not available in all centers. What they have done in my complaint even filed before 15 days ago. I need your help, I am not able to use my phone from 05/05/2015 because of XOLO Q600s battery is damaged. I called from 09/05/2015 so many time in mumbai XOLO Services centers they just told me when will be got...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - customer care people at patiala damaged my phone's board. complete harasement.

User
 anu chatrath on May 23, 2015
Dear Sir, I have sent my set model no. xolo opus2 Q1000 to patiala centre which is located at leela bhawan to change my display. They said it will charge you rs. 3000. i said ok change it. they have changed it but they damaged my board. i again sent my phone over there and they again did not rectified it. Again the board is not working and i asked them to maintain it, they said its not their fault, they will not do it. they can refun my money and will take back the display. what is this? before i gave them my set, it was all right even they have checked it. but now they are completely harrasing...
Complaint comments Read comments Complaint category Mobile Service Providers

Xolo - Complaint of Xolo 8x-1100 purchased 5 Months back

User
 komal.peswani on May 23, 2015
I had Complained earlier also but i have not got any response neither from service center from last one month my mobile is in service centre but still its not repaired nor i am getting any answer from any one of them. Everyday going to service centre and asking for phone reparing has become quite hectic job and listening same answer that still it is not repaired is frustating. My question to you is i had purchased mobile to keep it in service centre and i am facing this issue for the mobile that i had purchased almost 5 months back. If that the case i had made a mistake of purchasing Xolo mobile....
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - camera problem

User
 kanan.agnihotri@gmail.com on May 23, 2015
My camera not working properly.I purchased my xolo q900 2014 and there was problem in set so it was repaied by service center and my mobile was with company for at least 11/2 months.know again there is a problem with set camera not working can I get repaired as per 12 months warranty as my phone are with co for one and half month.warranty was expired on 24 th April 2015 .pls help me to resolve my problem....
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Availability issue of mic of my mobile phone Xolo 8X-1100 at Allahabad Service Centre.

User
 varunpaul69 on May 22, 2015
Kindly provide a Mic(Hardware) for my Xolo PLay 8X-1100 at your service centre at Allahabad. I have purchased Xolo 8x-1100 in september 2014 and now I am facing voice calling issue due to low mic volume. So i went to Allahabad service centre and they told me that the Mic is currently not available and I have to submit my mobile for 20 days. Since I do not have any other mobile so it becomes very difficult for me to manage for 20 days. The customers should get quick and good services so that the we should not have to wait for small things. So kindly provide a mic for my phone at Allahabad...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo Mobile - Horrible Service Centre

User
 SARTHAK NARVEKAR on May 22, 2015
I Have Given my XOLO mobile to service station in thane (W). It was under warranty they said it will send to Delhi and you will get is back by 10 days compliant was launch on 2nd may 2015. later we got sms from Xolo that my cell is ready and collect it from service centre. when we visited service centre they said your mobile is not with us it is still under repairing ask to visit us on Saturday. when we visited on Saturday they said your mobile is not yet done we will call once it is done don't visit again and again. If my mobile is not yet done then why SMS was send that my mobile is ready and...
Complaint comments Read comments Complaint category Mobile Service Providers

Xolo - Handset Battery deformed

User
 Thakurram18 on May 19, 2015
Hi, This is to inform you that this is ram thakur & i have bought handset model Q1200 on dated 04.07.2014 from Lava Head office but it is regret to inform you that since the date of purchase, i have been facing a lot of issue like mobile heating, battery deformed etc. further to inform you that i have submitted at G Info tech, Kalkaji on dated 30 Apr.2015 and since then i have not received any input like job sheet no. & work order no. i have been in follow up to find these details but nothing has been done as of now, rest this issue has been faced by me earlier as well when i submitted my...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Xolo - Replacement Battery

User
 Bhavesh4 on May 18, 2015
Hi I have Xolo Q500 model and the battery is not available at service centre. Service centre BSM - Mr. Gupta (V Care Services - mobile number is 8451952330 / 7303107722) is not giving me work order number as the service centre does not have stock and he is claiming that head office is not sending batteries. There are many customer waiting in queue. I have complained at Xolo customer care and reference number is 190886 / 226318. It is very surprising that company does not have stock of battery. It is now over 40 days and I am struggling for battery. I can be reach on 9819704572...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - motherboard damaged

User
 punam saini on May 18, 2015
Dear Sir, Maine ek xolo opus3 phone sirsa se purchase kiya tha. pr ye fon ek mahine v ni chla. customer care me dikhaya toh bolte h k motherboard udd gya h or thik krwane k 5000/- rs. lgenge. sir i can not afford this payment. so plz doing some concession. yours sincerely, punam...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - battery Replacement

User
 aries.ajays on May 18, 2015
Sir, i Had bought a xolo Play 8X-1100(black) on 03/02/2015. IMEI no 911387550250038.To my utter surprise the battery got damaged within 3 months i did send the phone to the service centre here in Hapur H I T and given the time of 15 days but still my issue is not resolved I am hugely dissapointed by this. shall i throw away the phone for which i have paid rs 12700 within 3 months of my purchase. i really fill cheated by the company and urge you to arrange solve my problem at the earliest. regards Raj Kumar 9013352122...
Complaint comments Read comments Complaint category Landline & Home Phone Provider

Xolo - service/ repair

User
 skrajak on May 17, 2015
sir, i have a xolo q1010i. It became userviceable under warranty period . The service cetre at 15 I C Road Khardah Kol- 700118 Mob: 9331110555 persuaded me that it was physical damage. Though unwillingly i gave it for paid repair but after one and half month passed i have not got my mobile back. Whenever i contact them they say that ring me after 4-5 days . I am feeling Harrassed and no way what to do next . Pls guide me . They have also not given me the work oredr no. My set EMIE NO; 9113636000425425...
Complaint comments Read comments Complaint category Mobile Handsets

Share this page with others

  
  

Recently Discussed

10 hours 18 minutes ago
Xolo
irresponsible service center
10 hours 25 minutes ago
Xolo
Battery not available
1 days ago
Xolo Mobile
xolo Q900s Repair work in progress since last 20 day
2 days ago
Xolo
Handset Battery deformed
2 days ago
Xolo
Mobile not repaired from last three months