Follow us
Log in        Register
     
 
Xolo Logo

Xolo Customer Care

Lava International Limited

New Delhi, Delhi
Mumbai
Mumbai City District
Maharashtra
India - 110001

Customer Care Phone Numbers and Contacts

Phone:1800 30100104
Mobile:989104 2537
 9650444477 [SMS]
Corporate Communications Department
Email: mediacenter@xolo.in

Xolo Mobile Head office
Xolo Smart Phones
A-56, Sector – 64
Noida-201301 (UP)
Tel: 120 463 7333
 
Go to Xolo:    Twitter  Facebook      

Xolo Complaints & Reviews

Xolo - wasting time, no response, no service

User
 Charnvir Singh on Jul 9, 2014
I bought a xolo q1000 from chandigarh in December 2013 (IMEI: 91130200526078) In the month of March it started showing charging issues and stopped working, the phone didn't switch on and wasn't being charged. So i gave it to the xolo service center. They said I will get back the phone in 14 days, but when i asked after 14 days they said the phone has been sent to Delhi for repair and will be back in a week. I again inquired about the phone after a week, but no response. i called to the customer care in Delhi and they said its under process and you'll get it back in 2-3 days. 1 week again passed....
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Service related issue

User
 Pramodsoft11 on Jul 9, 2014
I bought New XOLO Q900 MOBILE on 19/03/2014.after three months my screen damaged . i have submit my mobile on 16/06/2014 at J-40 Sec-18 Noida Service center for repairing . when i contact at service center every time they says that part is not coming from company please contact customer care .when i contact customer care they says that they forwar my complaint to senior .i also write mail on reach us option of xolo site but there is no response .every time customer care /service center says that please be patient your phone in process but till now i have spend 25 to 30 days without mobile....
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Handset at company's end since 04-06-2014

User
 anshul7787 on Jul 9, 2014
Hello I bought Xolo Q900 on 24-05-2014, thinking of it as a good brand and assuming that the company would provide me good after sales support. The handset i purchased started malfunctioning within a couple of days. It started heating furiously and restarting by itself within minutes. I took the handset to the authorized Xolo Service Center in Meerut, on 04-06-2014. The received the handset, providing the Worksheet no 310000486191, stating that once dispatched to company, i will receive it back repaired or replaced within 10-15 days. So i just contacted them after the given date only. Then...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Replacement Application of Xolo Q900 Handset

User
 poshtiwala on Jul 8, 2014
I tried to call you so many times but you did not answer my single call in last 10 days. My self Dharmesh Poshtiwala, submitted third time my Xolo Q900 handset for servicing in Abhishek Technologies but still i did not receive back my handset.As this is the third time i got the problem & in 7 month from purchasing date, 3 month my mobile is in service center so I'm not satisfied with your service/ handset. And in February you ommitted that if again problem occur you will replace the handset. So i demand for replacement/ money back of my handset. Please find the attached Application & Jobsheet.Please...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Xolo Q700i, given for repair since 2 months Job # 310000426395

User
 Kinank on Jul 8, 2014
I purchased Xolo Q700i on January 1st and in month of April due to accident the touch screen broke and I gave phone to the service center in Ahmedabad to get it repaired. They gave me an estimate of Rs 5500 and it will be repaired in approx 20 days. Now it is more than 2 months that I have not received my phone in a working condition. On calling them multiple times, they just give fake time limits that it will be done in a week, etc. On telling service center ppl in Ahmedabad that if the phone is not repairable, please let me know and give it back to me and I will purchase another phone, they say...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Delay in service order # 310000444541

User
 wajju27 on Jul 8, 2014
I have submitted by handset for repair under warranty on 19th May under work order # 310000444541. yet every time i try to call the service center or Xolo care, noone knows when will I receive back my phone. This is the most pathetic service I have experienced from any company so far. Promoting new products isnt enough, if you guys dont look at the service Excellency, every soon you will perish from the marked. This is pathetic customer service. Please look into the same and do the needful....
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Pending at repair centre for 1 MONTH - Under warranty - Q800 - Blank Display

User
 Mohini Dagar on Jul 8, 2014
I submitted my phone 'under warranty' set Q800 @ Xolo's Vashi Navi Mumbai service Centre after its screen went blank suddenly. Its been a month already since I have given the phone to them, and have not received it. No status is being told when I am calling continously. workorder number 310000310. submitted on 9th of June 2014; and no status update till date....
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Battery Back up

User
 Vidhya Rani K on Jul 7, 2014
I am not able to use the mobile for one day complete use after charging the mobile for 100%. I am not able to use it effiiciently for my purposes as I have to keep charging my mobile very often as it is a new set and I have brought it recently only before 6 months. I am having the warranty card also for my mobile....
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Your Service is Fake

User
 Ateet D'Almeida on Jul 7, 2014
MY WORK ORDER NO.310000286831 IMEI: 911246750219658 GIVEN DATE 06.03.2014 AND SEE WHATS TODAYS DATE My 09029729006 SIR Only my ( U ) buton was not working and ON/OFF key Your service is very poor, the worst people are working in call-center not giving the the proper information name Ajay they are saying go in service care and give me the donken No. and service care Mr tushar is saying That the handset is not in proper condition we are going to send back I'm SPENDING 180rs FOR RICK FOR ONE TIME TO RECH THE SERVICE CENTER, WASTING MY TIME JOB TIME AND IM GOING THEIR NEAR ABOUT 17 TIME...
Complaint comments Read comments Complaint category Computers & Accessories

Xolo - Xolo phone non response to complaint

User
 Sarita Mitra on Jul 7, 2014
We had purchased a Xolo A500S from Flipkart as per bill dated 13 Dec 2013. (bill is attached) It developed malfunctioning in May 2014 - the vibrate mode would not stop, the phone was constantly vibrating. We submitted the phone to Xolo customer care at Ahmedabad on 26th May 2014 (the job sheet is attached). After 2 weeks on enquiry we were told by the customer care representatives that we will have to pay for the repair. This apparently was conveyed to them by Xolo. We said nothing doing we will not pay for this since it was a technical fault. They said they will return the phone within 10...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Bad Quality of Sevice And After Submitted phone in Service Centre No Response

User
 V ikas on Jul 7, 2014
Dear Customer, Thank you for your Email. Please share the complaint no of your handset with us, so that we can help you for the same. For further information, kindly call our toll free helpline 1800-30-100-104 (Monday to Saturday 10:00am to 07:00pm) Regards, Xolo-Care www.xolo.in |Contact Us. 1800-30-100-104 (Toll free) |SMS No. 9650444477 | From: Vikas Kumar [mailto:vikas.kumar@32ndmilestone.com] Sent: 02 July 2014 11:12 To: care@xolo.in Subject: Bad Service Dear All, This is keep to inform you that I was purchased xolo q1000opus. From starting battery...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Worst Service XOLO

User
 pankaj,jagga on Jul 7, 2014
I had purchased Xolo A500s six months back (18-12-13) and its display has gone. I showed this to F1 centre in gurgaon on 28th June 14 and they said it cannot be repaired here as we do not have parts and xolo do not allow us to repair set. I am really surprised . Its already 10 days gone and there is no update on set . Now service center F1 in gurgaon say it will take 15 days .what is this ? You service in charge amit wasan also do not pick the call and now his phone is switched off .I am really pissed off with such attitude of xolo and have no Option but to go legal...will wait till end...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - after sale services

User
 aashishgeorge on Jul 7, 2014
sir, i had bought xolo q1000 on 02.09.2013, due to some unknown reason the phone starting restarting on its own, i brought the same to xolo service centre located in kalkaji (JMV Technosol Pvt.Ltd, K-12A, Kalkaji, New Delhi-19. 011-40616337) on 28.05.2014 (its still under warranty). the service center people told me to contact them after two weeks, i called up the toll free number and they informed me that my phone was fixed and it was pending signature by the engineer in noida. after a week, when i did not receive any information regarding the status of my phone, i went to the service center again...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Xolo Mobile - Delaying by a very long time to repair the mobile display issue

User
 rchandra1826 on Jul 6, 2014
Respected Staff, This is regarding a Xolo mobile - Q1010i (dual sim) which my son bought on Apr 15, 2014 from mobile zone shop - Fountain Plaza, Pantheon Road, Egmore, Chennai. IMEI 1 no - 911363600538060 and IMEI 2 - 911363600638068 Around a week back, his mobile fell down in water in a small bike accident. The bike person hit his bike and then my son fell down. The mobile phone which was there in his pocket eventually fell down into a stagnant water(due to rain) near by. Then the phone`s display did not work at all. He dried the phone in the sun and then tried to restart the mobile and still...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Xolo - Feeling Cheated by Xolo and its service center at Ranchi

User
 amitranjan236 on Jul 5, 2014
Hi, This is Amit Ranjan, I am from Ranchi, Jharkhand but due to my job I put up in Delhi. I am writing up this mail, after getting extremely unsatisfied responses and irresponsible behavior of one of yours Service Center named Max care, situated in Ranchi, Jharkhand. My case is, I bought a phone Xolo Q900 from Snapdeal.com with 1 year manufacturers (XOLO’s) warranty and 15 days Snapdeal return policy on 6th of March 2014 as a gift to my younger brother who lives in Ranchi. After 20-25 days of usage, Its camera went blank. Only a green screen was displayed whenever camera was switched on....
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Mobile not repaired and not replaced

User
 maanonnet@gmail.com on Jul 5, 2014
I bought handset of xolo brand on 17april, 2014. After few days handset started trouble. I approach to xolo care center at chandigarh(Durga Communication, SCO 371-373, first floor, Cabin-5, Sector 34-A) regarding this issue on 27, May 2014. My job sheet numbers are( 310000474373 and 310000550829) Today is 5th july and still service center unable to trace and rectify problem even handset sent to delhi for 15days. They do not replace my handset. and still after one and half month the situation is i have only work to follow-up status of my phone. Now i am totally fad up from service from xolo...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - regarding handset

User
 preet sharma on Jul 4, 2014
I purchase xolo q700 from delhi after 6 month it create prblm.i submit my handset to agra customer center they told me they solve the problm in 20 days but now its mire than 1 month.they nt respond properly always said abi cmpny s software nai aya.i want mt Y money back or a new handset....
Complaint comments Read comments [1] Complaint category Mobile Handsets

Xolo - No proper response from the service team and the customer care

User
 abhinav srivastava321 on Jul 3, 2014
I have given my handset xolo q3000 to the service centre whose address is c/o ambe electronics j 40 1st floor Noida (uttar pradesh) pin code -201301 on 30/07/2014, and got msg from xolo that expected delivery date is 03/07/2014. but today when i called to the service team, they said that the h/s is is gone to the company and it will take 25 to 30 days, when i informed that i had got msg from the xolo that today is the expected delivery of the product, he replied to contact to the customer care care, Now when i called to the customer care, the executive Mr. Tejpal informed that we are not able to...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Delay in Repair and delivery

User
 rakeshtp on Jul 3, 2014
Bought a XoloA600. Developed screen touch problems. Gave it o the service center, Service Point, Indira Nagar, Bangalore on May 20th 2014. Work Order No : 310000446896 . The mobile is with repair for > 40 days. "Call after 1 week" reply for more than 4 times. The mobile is still with them...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - XOLO - The Cheater - Fake - Crap

User
 Himanshu Chaudhari on Jul 3, 2014
REPEATING SAME COMPLAINT Do you have any plan or something to provide battery as i can read complaints about battery availability since last quarter of 2013. I have asked for battery before 4 months and still no answer, on 31 may they provide me work order number but no guaranteed date for battery. (Work order number - 310000477400) The worst service center from Vadodara, Gujarat as they told like "we can't tell you when will battery available and from last 4 months we have not received battery from company" I have called more than 50 times to service manager but he never...
Complaint comments Read comments Complaint category Mobile Handsets

Share with Others

  
  

Recently Discussed
1 days ago
Xolo
Battery problem
3 days ago
Xolo
after sale services
3 days ago
Xolo
Xolo Mobile - Delaying by a very long time to repair the mobile display issue
5 days ago
Xolo
regarding handset
13 days ago
Xolo
Qoulity of Phone...