Xolo Customer Care
Customer satisfaction rating: 86%
Submit a Complaint

Xolo Customer Care


A-56, Sector – 64
Gautam Buddh Nagar District
Uttar Pradesh
India - 201301

Customer Care Phone Numbers and Contacts




Additional info
Customer satisfaction rating
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

Xolo related photos (285)

Complaints with pictures are more trusted and informative    View all

Xolo Customer Care related pictures (285)

Xolo Complaints & Reviews

Sort by:

Xolo — Service Center Careless about Customer problems

 ziyaul on Oct 21, 2016
Dear Sir,
I have XOLO BLACK 1X, having excessive heating problem, on addition to this Touch is Not Properly Working, Display becomes Blank sometimes and phone automatically Switch OFF.

My Phone in warranty period so Regarding above Problem i submitted my phone to one of your Service Center (Mayank Services) on 01/10/16. Its more than 20 days but still i cant get my phone back from the center. Each time i visit i get a new date, due to this i am facing a lot of problem.
So you are requested to take proper action regarding this. An early action will be highly appreciated....
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Xolo black 1X battery going to blast soon,back cover coming out

 Sitanshu Kumar Singh on Oct 19, 2016
Hello sir, i have buyed Xolo black 1x in 16 Nov 2015..Now it's 1year also not completed but battery got damaged and going bigger day by day..as bcoz of this my back cover also coming outside the phone...I got totally harrased in this phone because of its bad quality..plz replace this model with other same model or resolve my problem.Now I really want justice against these company using Chinese batteries.....
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Touch not working properly

 Sushil Bablu on Oct 18, 2016
DEAR SIR, I have purchase XOLO BLACK mobile in shop .i used this mobile only one month touch not working properly then i did given to XOLO care at Raipur on 03/09/2016 my IMEI NO 911451001307522 WORK ORDER NO 510010080402 and my complant no is 1732970 i am still waiting for mobile, they say TP not come from company., when TP comes to Raipur, Chhattisgarh....
Complaint comments  Read comments Complaint category Electronics & Appliances

Xolo — Xolo black x1 handset

 !a1 on Oct 17, 2016
I have given my xolo black x1 on 27th september 2016 my work order number is 510010367736 and they ensure me that i will get my phone within a week however even till today they havn't given my phone and still saying the same thing that we will call you once we repair your handset.

I have already called to xolo customer care and they provide me complaint number 1806135. I want my phone to be repair as soon as possible as i can't wait any longer for it. I have to do almost every important thing through.

I have bought this handset in july 2016 and within 2 months, i start...
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Xolo black 1x

 Saif Irshad Shaikh on Oct 12, 2016
Had purchased a xolo 1 x black phone in march month.in starting it work very good but after one month it create a big problem. Screen is blinking and stop after shut down the mobile. And again blinking after few hours. After show in service center in lucknow they solve it temporary. They format my phone and said that company is preparing a software to resolve this issue.
But after 3 month your company is not prepare a software. Now i am facing a another problem, battery is not working properly and full battery will discharged with in one hours. I am very much disturb with your service and...
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo Mobile — Mobile handset xolo a1010 imei 1:911427002018508 bill no 532

 bhupendrak1995 on Oct 11, 2016
Dear team, i visit again your service canter and talk with mr. praveen but he told that i not repair your hand set. i call to customer care number and executive told me you submit your hand set to service centor he repiar it free you not your work order no. ie 510010217919 for your refrence i call you after 12 days but he not recived my hand set, i again talked to care executive by call id no 1722292, 17223635 and direct talk to engeear by my mob. but not found any resonce. please find my complaint no till date 1433246, 1403572.
if i not found any resolution i will take help of other govt....
Complaint comments  Read comments Complaint category Mobile Service Providers

Xolo — Regarding service centre

 Bikram Barman. on Oct 9, 2016
I don't know whom I blem about those people whom you offered your service centre at Bank Mor Dhanbad, Because those guys never working properly and they have very rude with there customer sorry its your cuatomer...I wanted to share my experience in xolo, its worst service which I got not directly from you But your those people are wosrt...I will never choose Xolo and never suggest friends too because they are coward, kamine apna manmani krte h sale...already I HV troubled 2 months before 5 months and now this time when I visited there for software up to date they just told me kal aaie, kal aaie,...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xolo — Complaint about technical fault

 upendra01 on Oct 9, 2016
Dear sir,
mai 17-11-2015 ko flipkart se xolo black mobile purches kiya tha uske 2 month ke baad touch khrab ho gya jisko bna ke 20 din mai service center se vapas mila uske 10 din baad charging ka problem aaya phir se 1 month service center se bankar mila uske baad phir se touch mai problem aaya jisko damage bta ke 4500/- liya.is prakar mere mobile mai kai tarh ke problem aane lge jiske liye mai service center ka12-13 bar chakkar kata hu mujhe problem ka solution nai mil paya aur mujhe iske liye 40-50 km durg ke liye jana padta hai.mai is xolo compny se preshan ho chuka hu please help me...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xolo — Phone auto operation, heating problem, no battery backup, and much more.

 Vivek Parashar on Oct 7, 2016
Purchased a phone on 23.09.2016, there are various problems in my phone. Service center admit the same but company is not providing the do for the same and that too with in due period. Even i handed over the product on 27.09.2016 to the service center.
Even i m writing to the officials of the xolo company about this they are not taking care of the same and just ask to wait for the resolution and its about 10 days passes and i m waiting for there resolution....
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Xolo — Refund request

 Diksha Bhatia on Oct 6, 2016
I m having xolo black and i hav just buyed it 5 months ago m in these 5 months i have submitted my xolo black 4 times in service centre with different problems.Xolo customer care is doing nothing just delaying day by day so i request to refund me i dont even want to replace my phone i just want my money back.Even the xolo company is not responding well .It seems as if they are less cared selling something is really easy bt after selling a good n then not providing proper service is not good.as per records this phone is really creating a problem i really dont care i dont want my phone back from cervice...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Xolo — Xolo Opus 3 - Complaint regarding software problem / updation of system

 vinayak thatte on Oct 3, 2016
I have purchased Xolo Opus 3 mobile phone in April 2015. For 7 to 8 months it was working properly. Suddenly some websites started appearing and getting downloaded automatically in the phone. I contacted the vendor and he got it formatted twice but still the same problem continued. Vendor told it is a problem of software and you have to contact xolo service centre. Finally I went to xolo service centre in dombivli at Gopi Mall. They have done the software update and problem was resolved. Since I have done this updation during warranty period they have not charged me anything. After two three months...
Complaint comments  Read comments Complaint category Mobile Service Providers

Xolo — Phone is heating and not give battery backup

 charan sandhu on Sep 26, 2016
I have xolo black 3gb it has some problems comes first when we update any app in playstore than ui is crashed an d in xolo blac its app opeanig responce time is not so good ne open slow and during one month use my xolo give problems like heating verymuch without any use not give battrey backup when i give charge atr night 100% in morning i see battrey is come in 25 % without any use when i play games or serv net than phone gtt more heat so i go to service center and they do software but nothin happend after tow days i go to service center in 12.9.16 now is 26.10.16 icall them they said parts not...
Complaint comments  Read comments [2]Complaint category Mobile Service Providers

Xolo — Xolo tegra tablet

 vikasisgod on Sep 24, 2016
The tablet was working fine for around 3 months then it started having really bad battery and would get heated really fast, it also has become very slow .
is this a software issue or some virus. the tab sometimes switches of automatically.it charges very slowly.i have tried factory resetting it many times but still no solution. please help
the tab was bought in amazon.in...
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Xolo — Marshmallow update error

 Subhrajeet Giri on Sep 24, 2016
With new marshmallow update on xolo era x smartphone, it seems impissible to call on 4g sim. I have tried all options, all supported softwares with phone facility but could not make a single outgoing call.
Even when i m trying to disconnect, the call is not disconnected.

There are no other problem. But this has become a major problem as we all are jio sim user & this update has taken free call facility from us.
Please please please fix this error soon. As we are facing untold problems....
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Unethical behaviour - xolo play 8x-1100, service centre damage the phone

 Pankaj Singh Gill on Sep 24, 2016

Phone model - play 8x-1100
Imei 1 : 911387550043185
Imei 2 : 911387550093180

I have been emailing xolo from 12 days now and still there is no resolution from them.

My phone (Xolo play 8x-1100) is out of warranty and i the mic stopped working. So i took it to xolo service centre, shri hari computer solutions, rohtak to get it repaired. They told me that they have to change the sub-pcba that contains the mic and charging connector etc. And it will cost me rs. 454, i was okay with that. They put an order for the same and after 1 month,...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Xolo — Xolo Mobile Handset - Battery not available

 jyotsna khanna on Sep 23, 2016
I have Purchased a new mobile handset few months back, through online shopping, now I require battery replacement, and all the service centers in delhi are denying that battery of Q1200 is not available in entire delhi zone. I cannot afford to block my new handset just because of company's fault. Where in at the time of purchase customers are given the assurance of best services and later all the conversations become doubtful....
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Xolo — Display problem

 Jangalekar on Sep 22, 2016
I have purchased a xolo_1_x smartphone online in the month of jan-2016 and the product is warranted for one year but it has got display problem so i tried to contact them but the customer care phone numbers given on the website of xolo (186030100104) is not working so i sent an sms to 9650444477 and e mail also but i have not got any reply. hence it is requested to resolve the problem as early. the imei code of my smartphone is 911482551690322
Thanking you

Yours truely
D m jangalekar
Contact no.- 9406802656
E mail - jangalekardevanand@yahoo.com...
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — My jio code is missing.i want again jio code in my mobile. [Resolved]

 pkp13137 on Sep 22, 2016
I have installed my jio application to create a coupon code.and I created it successfully.after few days coupon cade is showing redeem but no sim card is taken.i contact the xolo care but they had not resolved it.After few days I got the massage to update the my jio application and I updated it .now jio application is not showing the coupon code.so I want a new coupon code ....
Complaint comments  Read comments [1]Complaint category Internet Services

Xolo — Automatic switch off &&camera problem

 mohodhoom on Sep 21, 2016
My name muthu my xolo q3000 mob was automatically switchoff when reach above 80 percent changed.. My mob don't proper work for above 80 to 100 percent.. Then my camera shows "can't connected camera"
Then below 15 percent of charge suddenly decrease 4percent then suddenly switch off.. So i didn't use my phone below 15 to above 80.. So worry about that problem so how to fix this issue.. Kindly help your suggestion.. Thank u...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xolo — Xolo 3gb black with black case cover (Warranty issue) [Resolved]

 Rockingham on Sep 14, 2016
Please Help me .i am buying my xolo 3gb black... from the date 4 May 2016 and I am using this phone for 3months and it slowly get hang, and system ui doesn't work properly..then the important one is it suddenly turn off!! It totally make me shocked!! I tried to on but its useless!! My order id:13107615481 and I tried looking for my warranty card also it was empty and not filled anything?? I had gone to the servicecentre also they asked me for the order slip...not that warranty card pleased help me my order email (nessnongsiej@gmail.com)...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Recently Discussed

(0 minutes ago)
Amazon India
Not diliver a product .automatically agent is cancel my product and i am waiting from 5 days .
(2 minutes ago)
IndiaRush / Arnit Retail
Awaiting refund - #100123141
(15 minutes ago)
Micromax Informatics
For service
(32 minutes ago)
Swipe Telecom
Swipe elite 2 battery replacement
(43 minutes ago)
Vinayak Motors Domlur Branch Bangalore
Staff Behavior issue

Featured Complaints