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Xolo Customer Care

Lava International Limited

New Delhi, Delhi
Mumbai
Mumbai City District
Maharashtra
India - 110001

Customer Care Phone Numbers and Contacts

Mobile:+91 98 9104 2537
 +91 96 5044 4477 [SMS]
Corporate Communications Department
Email: mediacenter@xolo.in

Xolo Mobile Head office
Xolo Smart Phones
A-56, Sector – 64
Noida-201301 (UP)
Tel: +91 120 463 7333
 
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Xolo Complaints & Reviews

Xolo - NOT GOT MY CELL FROM SERVICE CENTER VERY VERY POOR SERVICE

User
 kumawat saurav on Dec 22, 2014
My name is Saurav Kumawat I have submitted my Xolo Q2000 to a service center in thane (Mumbai) for repairs, on 11 Oct this year. It (the phone) is under warranty . (work order no. 3100000828810, IMEI no. 911337800146353) i have submitted it for touch screen and display defects. As conveyed by their executive phone will gets repaired within 12-15 days. Today even after 72days. The service center replaced my cell with Xolo Q2500 on 10-12-14 and retained to me but this offer i have not accepted this offer. I have rejected on that time because As per your offer of phone replacement of Xolo Q2500 is...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Defective mobile hand set

User
 Nitisha Sharma on Dec 21, 2014
I have purchased XOLO A-600 mobile phone on 7.5.2014 vide Bill No.3233 with IMEI No.911332301114158 in the name of my daughter NITISHA. The hand set started creating problems and the same was shown to XOLO authorized service centre i.e. MAYANK SERVICES, WZ-1688, Ist Floor, Arya Samaj Road, Uttam Nagar on 13.09.2014. They kept the mobile hand set for one and half month and replaced the same with old one on 25.10.2014 with new IMEI No.911332300056962. Again after one week another problem occurred in the hand set and the same was shown at Mayank Service Centre, they again replaced with another old...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - always create new problem

User
 krniraj88 on Dec 21, 2014
i have puechase xolo8x-1000.in 19oct2014.but my mobile is three time repair in service centre. my mobile is always create new problem one solve and one created.my mobile is always in service centre.i have use in only in 15 days. please replace my mobile.my mobile imei no-911387600238850.my mobile no 9304595478....
Complaint comments Read comments Complaint category Mobile Service Providers

Xolo - multiple problems with the mobile handset

User
 shreyas raju on Dec 20, 2014
Respec.. ted sir I had purchased xo. lo 1010i on 29 june 2014 just after few days there was problem with the phone it was getting switched off i got . it repaired in the xolo service center in Tumkur karnataka they had sent it to main office got phone after 20 days. Next again problem with battery and battery was replaced on 6 nov 2014 job sheet No. 310001016639. Now again there is problem with the mic given it again to service center on 20 dec 2014 job sheet no. 310001016639. how many times should i roam about with these problems again and again cant d manufacture replace it with a proper working...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Xolo - Complaint regarding XOLO Q2000 - ( Work order Number : 310000903399)

User
 Chaitali Rathod on Dec 20, 2014
Dear Team. Below is the detail for your reference . Client Detail. Work order Number : 310000903399 Customer Name – Chaitali Rathod Mobile Number – 9619863807 Model Name – XOLO Q2000 IMEI No. – 911337800054714 Warranty Status – Yes XOLO Care Detail Code – 1300132 Name : Macro Mobile I Bought this mobile phone on 19th January, 2014 from an authorized dealer, and while using the same, I have faced certain problems which I already taken to service center. Within an year, I have been to service center for 3 times due to different issues and still I am...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - about theft mobile

User
 Navnath Khandagale on Dec 19, 2014
Respected sir/ madam, I am Navnath Khandagale requested you that my mobile has been thief from BEST BUS in mumbai my mobile emi is 911351001042436 & 911351001042444 model is xolo Q1000 OPUS That I wish to get me my mobile from any way can you find throught ime no. that which person can be use my email address is navnathk212@gmail .com thank you Regard Navnath Khandagale Contact no.22695486, 22641337, 7738030057...
Complaint comments Read comments Complaint category Other

Xolo - Dissatisfaction from Staff and service form the company

User
 Vasu .. on Dec 15, 2014
Dear Sir, This is to bring your kind attention that I got the replacement of my handset on 13th October 2014 and faced again problem with the new handset (1010i) so that I submit the handset again for service on 1st December 2014 Now I got the confirmation from service centre that my 1010i handset having mother board and some other internal problem so due to that company decided to replace that again. But when I checked I found it was not mine because it has too much scratched and looks ruffle used handset which staff trying to give me. My question is if company repaired that handset...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - NOT REPAIRING OF MY XOLO Q900

User
 Narendar Kumar Jain on Dec 13, 2014
I give My Handset xolo q900 to Service Center At Mathura. H.K. Communication, On 22/11/2014. they told me it will be repaird within 7 to 15 days, But still there is no any satisfaction answer given for me.So ask me when I receive my handset. IMEI No.911331300031819....
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Not repairing or replacing phone in warranty

User
 harry7979 on Dec 13, 2014
I purchased Xolo Q7001 in January 2014 even when I hadn't heard of this company before. Within 7-8 months I faced a severe problem with this phone. It used to shut down on it's own and won't start until it felt the need to. At times, it won't even start for days together. I took it to the nearby service station and they advised me to update the software and change the battery. I did so and still wasn't able to get past this issue. The next time I went to the service station, after a brief checkup they said it will have to be sent to the company, either for repair or to get replaced. They assured...
Complaint comments Read comments Complaint category Mobile Service Providers

Xolo - handsfree issue

User
 dheeraj thapa on Dec 13, 2014
Hello sir I have purchsae xolo q 1000 opus 2 Mobile from market .it was running good but after some days my handsfree not working properly.so i submit handsFree in my nearst service centre ( kashyap service centre) on 19 th of november 2014 and till now i am not getting handfree from there and this phoNe not support other handsfree so i request please resolve my issue ASAP...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Xolo - xolo q700i repair

User
 justanuj on Dec 13, 2014
Feedback for post sale service by xolo- I am very sorry to state that xolo is having very poor post sale service. Not only I am disappointed by the service which xolo provides, I am also very much disappointed by the unprofessional attitude by customer care team. Neither they responds to your mail nor they call back you. I have given my mobile xolo q700i in warranty period for repair at xolo service centre on 18th october 2014. Its 2 months now, I haven't received it yet. Initially xolo team gave excuses but now they dont even bother to reply to mails. Will never recommend xolo to any one. Hoping...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Un satisfied job completion

User
 selva1983 on Dec 12, 2014
Hay, This Selvaraj from Chennai I purchased XOLO A500S mobile in FLIPKART 11 Jan 2014 two months back that mobile is not charged properly I handed over the mobile in your authorised service center in Chennai. I received that mobile from your service center 0n 12, 12, 2014 but what is the problem is again the same problem is continuing then what is purpose we are giving to service center . My mobile no 9962714033 Invoice no -364 Order No OD401099025998 So please dry to understood my problem otherwise I will make complain in the Social networks....
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Xolo phone repair too long to wait. Pathetic service from Xolo

User
 sachin@sacona.com on Dec 12, 2014
Hi, I bought a Xolo mobile phone Xolo Q900S in Sep14. IMEI number 911388300004626. The display got broken and I gave my handset for repair to Xolo service center in Bangalore on 7-Nov-14. The job card number is 310000897618. They promised me that within 2 weeks they will repair and will give my phone back. Its been 5 weeks and still whenever I call them they say that it will take another 10 days to repair. This has been ongoing for past 20 days. I have called them 5 to 6 times already. Today I called the Xolo customer care number and they said that they cant give me a date when my phone will...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - DELAYED SERVICES SINCE OVER A MONTH

User
 pavan bm on Dec 12, 2014
hi, I bought brand new xolo q1100 on 11 apr 2014 with imie 911356500355619. My mobile problem description is keys not working and touch pad broken. its been over a month since 03 nov 2014 i have given for repair. i contacted service centre several times and customer care twice for only false assurances that mobile will be repaired in just two days. it has been very problematic for me without a smart phone since then . Kindly rectify ASAP....
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - handset not repaired in about two month

User
 genetix4279 on Dec 11, 2014
i submitted my mobile set Q700i for repairing at technocare service centre New Delhi on 18/10/2014. But till date I could not get my mobile. Every time they are seeking time for 3-4 days. Is it the way of providing service. Now a days of technology the service should be completed within 24-48 hr but this service centre has not done the job in about 2 months time. The IMEI of mobile is 911310451567821. Hence it is requested to replace my handset with new one as soon as possible....
Complaint comments Read comments Complaint category Electronics & Appliances

Xolo - Regarding updates and xolo care

User
 ashu@@7 on Dec 10, 2014
when i was took my phone at that time i have xolo care but unfortunately i close that application and right now i am unable to find that.. I am trying to update my xolo q700s but i was unable to upgrade it and now i got a error msg that is com.android.phone is stop working please do the needful if required you may call me on 08003643931 b/w 12pm - 2pm anyday....
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Not good in Service

User
 sonu klaynia on Dec 10, 2014
Xolo Customer Care not responding well. No Manner for talk to customer. I have an Xolo Q800. Primary Camera was not working . When i went in CC of Xolo they told me that you will got your mobile after 2 month.and they are not providing me a phone for the same. Till the date I am using to this phone without camera. Service Support is very bad. i don't have any words for your service center. Xolo can be fail in Indian market with this kind of support. Sonu Klaynia...
Complaint comments Read comments Complaint category Mobile Service Providers

Xolo - Display not working

User
 bhyra g on Dec 9, 2014
Hi Team, I'm Xolo Q700s user the phone display is not working properly & the service centre team not responding properly. Could you please get back to me ASAP before i take a serious action on this matter. Thanks & Regards, Bhyra G Ph No. +91 9844758866 Email: Bhyra307@gmail.com...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Xolo Q700I handset still not received

User
 sumeet gharat on Dec 9, 2014
I have submitted xolo Q700I handset on 22.09.2014 in service centre but till date i haven't received my handset it has passed 75 days from the day i have submitted my handset. i got SMS handset will be delivered on 16.10.2014 but i waiting for handset to be delivered. Regards, Sumeet Gharat 9920427212 Sumeet387@gmail.com...
Complaint comments Read comments Complaint category Electronics & Appliances

Xolo - Provided a used mobile when i gave my mobile for service

User
 Raghava Ravuri on Dec 9, 2014
Hi, I have purchased a XOLO Q3000 (IMEI: 911351050107676) mobile on 21.07.2014 and from the beginning, I'm facing problem with the battery (Warning message: Your battery temperature anomalies, please remove the battery). Due to my busy schedule, I'm not able to go to the service centre till 25.07.2014. When I went there on 26.07.2014, they did the software update and gave my mobile back to me in 20 minutes. And again on 08.08.2014, while watching a video in mobile, display suddenly stopped working and I'm able to hear only audio from my device. So, I went to the nearest XOLO service centre...
Complaint comments Read comments Complaint category Mobile Handsets

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