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Xolo Customer Care

Lava International Limited

New Delhi, Delhi
Mumbai
Mumbai City District
Maharashtra
India - 110001

Customer Care Phone Numbers and Contacts

Mobile:+91 98 9104 2537
 +91 96 5044 4477 [SMS]
Corporate Communications Department
Email: mediacenter@xolo.in

Xolo Mobile Head office
Xolo Smart Phones
A-56, Sector – 64
Noida-201301 (UP)
Tel: +91 120 463 7333
 
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Xolo Complaints & Reviews

Xolo Mobile - Handset issue ( line on Display )

User
 Harshad Ravanang on Nov 28, 2014
Hi, My work order number - 310000885695. Mob number 8080126612 / 8108098311. My Problem - line on Display. Let me know my work order status because it's already to late, I have submitted my mobile phone in your service center i.e on 04-Nov-2014, & after that I have also contacted your Customer care two times through phone but no reply from your end my last ref number is - 1050717. I hope that my get resolved soon....
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Not extending warranty and not replacing phone

User
 Sumit Neogi on Nov 28, 2014
I went for service center 5 times and 2 times it hadbenn send to main office of xolo and differnt times different problems is comming but still they did't replace that phone and warrenty also and my imei no is (IMEI : 911351000017256 )please make stop that companys buisness in india.....
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Poor service facility at Kochi

User
 shone.thomas on Nov 28, 2014
Respected Boss, I will disgusted with my decision to buy a Xolo Smart phone. Please refer to work order No. 310000889450 IMEI No. 911388300008403 submitted for complaint of E-mails not opening at Voice Plus Kochi on 05 Nov 14. It has been a tragic story of stupid feedback from the service centre on 3 phone checks and 2 physical visits by me stating that the phone has been sent to Noida and has not returned yet. Meanwhile on two different calls to the toll free no. 180030100104 reveals the truth that the phone has not been sent at all for repairs. Nor have anything been done in last 24 days. I...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo Mobile - mobile touch not working and it is in warranty

User
 lalit44mehta on Nov 28, 2014
i purchase xolo mobile on 23-03-2014 and it was damage after one month i go in service center and ask repair it they give my mobile after one month but it was not in proper condition i went again in service centre but still now they do not give my mobile please help me soon contact no. 9996593388...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - NOT GIVING SERVICE

User
 nitin verma 25193 on Nov 27, 2014
I had purchased xolo q600s on 18/8/2014. from starting their was problem in that, when i saw my phone to service center they were making excuses and not solving the problem, i had shown my phone minimum 5 times in service center and they had submitted my phone but they didnt solved my issue, at last they send my phone to service center to be repaired properly and i got phone back after 15 days but the problem was same and one problem was added with the earlier one. so again in made complain in service center and they told me to again submit the phone but now since 4 days i am not getting any kind...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - mobile was stolen

User
 ranjeet08 on Nov 26, 2014
sir may xolo Q900T was stolen on 17/11/2014 . I also complain to may near police station but they say that inform your manufacture company they trace the mobile through IMEI number. So please trace may mobile number is use before stolen is - +91 7276763675 and may mobile IMEI no - 911361450007087 / 911361450207083...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Repair Related

User
 Omjanu on Nov 26, 2014
Hi, I have submitted my phone - Xolo Q900 IMEI No- 911331300026652 to Vindhvashni Communication, Patna on 6th November 2014. On 7th Oct I received an SMS stating my mobile is shipped to Noida for Repair and the expected date of delivery was 29th November. Notification No - 310000895688. Since then I have contacted Vindhvashni Communication 2 times, the answer I got was that they have raised a ticket and will update in a few days. I also called up the Customer Service No of Xolo where also the status is the same.. "Your mobile is in Noida" On 24th Nov & 25 Nov. I called the Customer Care to receive...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Xolo 1010i

User
 Natasha02 on Nov 26, 2014
I have given the ophone and is without device since 2 months.. 1st mobo gone bad and now battery within 6 months i need to have asap... else replaxce and give a new model enough Complaint num: MS141118525 Model: Xolo 1010i 1st given 1 month back and second time gave on 18th Nov and till date n communication i am leaving cuty thi sfriday i need ASAP...
Complaint comments Read comments Complaint category Mobile Service Providers

Xolo - Phone reples

User
 Rafi Saiyed on Nov 25, 2014
My xolo mobile last 4 month prblem
Poprly not solution

Company service center
Abhishek technology
306, himalaya mall, 2nd flor
Ahmedabad


Only software and formating kar ke vapis de dte hai
Koi solution nhai milta

Mene mere mobile phone abhisekh technologi me jamakarva diya haii

Workoder number : 310000948392 hai

Xolo q 1100
Imei no 911356500990265

Place muje mobile repels karvado

Saiyed rafiuddin nizamuddin
Mobile no. 09173232370...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Giving very low signal strength

User
 jaynay75 on Nov 25, 2014
I bught a xolo q1000opus2 smartphone on 11.11.14 from e_store shope no.A31, basement, penta menaka, marrie drve, cochin.31, kerala, india. When i started using it i found it is showing very low signal strength (Range) in 3g services. I tried the same sim in my other xolo smartphone a500s lite where it showed very good signal strength.(Q1000 showed only one bar where 500s lite showed full bars). I contacted the xolo care cochin, they issued me the do certficate and i replaced the phone from the same shop. The new phone imei no. Is 911369250317879.( the first phones imei number i didnot noted anywhere)
Complaint comments Read comments Complaint category Mobile Handsets

Xolo Mobile - replace handset

User
 kohli580 on Nov 25, 2014
hello sir/madam. i (Hardeep Singh) bought xolo q900 set whose invoice no is 295 and series no is 29435 nd i paid 11, 000 rs for it. it was working properly for 2 months but after a while it started creating problem in its wifi and bluetooth connection.i visited serice centre of xolo at ROHAN TELE SERVICES and service centre code is 1300367.i submitted my phone in that service centre to get my phone repaired from company and i recieved a job letter and job letter no is 310000817065 and i got my phone after one month and when i received my phone after when i examined my phone den my problem of wifi...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - xolo is simply causing harassment and it seems it does not require its customer any more

User
 90077 on Nov 25, 2014
On 11/2/2014, I purchased a new phone, Model No.:A500s and IMEI No.:911328854735811.Unfortunately, the product does not work as intended. While the phone starts up fine, it turns itself off after just five or ten minutes of operation. Now, it has stopped taking the charge as well. I am disappointed because I have paid for a phone that is clearly not in working order. As I purchased the phone specifically to save time and effort, this is unacceptable to me. I paid cash for the phone, and thus prefer service in return. Although it is under the warrenty period the brand store people refuse to repair...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - i am geeting battery issue regularly with in 4 months

User
 sateeshibm on Nov 24, 2014
I have purchased xolo Q1200 on dated 25 July 2014. Now I am getting regularly battery down with in 10 minute. its very irritating me. I want to call three times your call centre but unable to connect. Please tell me what i have to do....
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Didn't receive my mobile back from repair

User
 Archiebpgc on Nov 24, 2014
I have submitted my Xolo Q800 mobile for repair on 12th Sep 2014, at a Xolo authorized service center name Siri Communications in Hyderabad.I was told that it will definitely be repaired and returned in 15 days (otherwise I wouldn't have given it because they took my friend's mobile for 4-5 months). But it has been more than 2 and half months and here is what they say. Xolo Care: We have already dispatched the handset, you can collect it from the service center Service Center: We did not receive you handset yet. Why would we hide it if it was received!!! The service center guys never answers...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Q900 without scratch (white colour) in warranty status but old black mobile in return with different IMEI.

User
 subhasishpaul on Nov 22, 2014
Dear Mr. Bannerjee, All details have been shared with with you on 20-Nov-2014. In short, Q900 new white handset under warranty given for repair in Siliguri (Workorder no. 310000854666 dated 22-10-2014 with Warranty status "YES") and after 1 month the service center is returning an old black Q900 mobile - they received from Noida. You assured for new replacement (White colour) after the set will be returned to your Noida center. Last 3 days, i am trying to get a new workorder number but the XOLO Siliguri service center has not provided the same stating - LINK is down. Please look into the...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Not received phone which i had given repair

User
 Marcos Costa on Nov 22, 2014
I have given my phone to repair under warranty at Xolo service center on 8th Oct and was told it will take 25 days however i have still not got my phone even after 45 days, I visited service center numerous time but no solution and after waiting for so long on 18th I got msg from them that my phone is repaired and when I went to collect I was told company has given me new phone new model that is Q900s and it had dual sim option however 1 Sim slot is for gsm and 1 for wcdma Sim slot (my phone is Q900 with both gsm sim slot n both my num are of gsm network) so refuse to accept that now they telling...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - both mobile complaint

User
 athul1993 on Nov 20, 2014
i baught xolo 8x play 1100 within 20 days its mic got complaint when i gave it for repairing they told it will take 22 days minimum to get it repaired. so for that 22 days i bought an another xolo q610s because i am professional i need smart phone for my work.from day 1 itself its back button key is not working so i gave back to seller they replaced the item but replaced item got the same complaint.i want a compensation or extend my mobiles warrenty.or replace both my mobiles.when i contacted them they are tell sorry thats all....
Complaint comments Read comments [2] Complaint category Mobile Handsets

Xolo - my xoloq1200 phone is not working

User
 mohansri on Nov 20, 2014
I bought a xolo q1200 4-5 months ago. But i am faceing problem from next month first its cemara stopped working then its battery starting to expend now my phone is not working. I gave my phone to your service center on 27 october. And i called them yesterday they told me i have to pay rs7000 if i want to make it working but i never charrged my phone in night and i only use it 4 to 5 hours a day then how your battery expend. It means you use a poor quality of batteriesin your phone i never face this problem in anyother brand phone. My imei no is 911372150082825. Please do the needfull....
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - want details of service charges and cost billed for job sheet no 310000283798.

User
 selvakumar chidambaram on Nov 19, 2014
With reference to your SMS dated 12-11-2014 delivered by you to my phone number 9488617573, in which you stated that a new q1010i mobile is sent to me free. But your service center charged me Rs.1575/- . I paid the amount and collected the mobile. But, the service center owner is not giving me the proofs of your billing. Can you please provide me the details of charges and cost of spares or other charges, if any. Further Iam eager to purchase one another mobile Q3000, but hesitating for and about these kind of service lacking. Please, reply me soon....
Complaint comments Read comments Complaint category Products & Services

Xolo - Xolo Q1100 display

User
 jayattarde on Nov 19, 2014
I Mr. Jayant attarde had purchase XOLO Q1100 ( IMEI : 911356500046994 ) in May 2014. On 10 th Oct 2014, I faced screen issue in same phone so I went to Media Enterprises ( Xolo service center) I surprised that Service center doesn't have parts available to service the phone. They told me that we need to send phone to Company for screen replacement. To check the status of Phone I called up service center where nobody picks the phone. ( very shamed ) Some how I got contact no of Mr. Prashant Gurav who is I think area manager but he is also not picking up phone. I called to toll free no ( Customer...
Complaint comments Read comments Complaint category Mobile Service Providers

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