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Xolo Customer Care

Lava International Limited

New Delhi, Delhi
Mumbai
Mumbai City District
Maharashtra
India - 110001

Customer Care Phone Numbers and Contacts

Mobile:+91 98 9104 2537
 +91 96 5044 4477 [SMS]
Corporate Communications Department
Email: mediacenter@xolo.in

Xolo Mobile Head office
Xolo Smart Phones
A-56, Sector – 64
Noida-201301 (UP)
Tel: +91 120 463 7333
 
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Xolo Complaints & Reviews

Xolo - Xolo phone not being serviced or replaced for more than a month

User
 sandeepdabhade on Oct 23, 2014
Dear Sir / Madam, This is response to your mail and the several other verbal as well as mail communications with Xolo. Please note that I had a trouble with my phone XOLO A500S (IMEI no. 911328851460652) which was showing XOLO logo and was submitted to your Ccom Xolo care centre at Thane bearing work order/complaint no. 310000770110 dated 20th September 2014. My phone was Blue in colour in excellent condition. When I went to the Ccom Xolo care centre, I was shocked to see a rubbish used and unacceptable phone with Black colour. The sticker with IMEI number was obviously looking like removed...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Mobile Not Charging Past one Month - Replace Mobile

User
 S M M RAZVI on Oct 23, 2014
Dear Sir, My mobile is not getting charged from past 1.5 month. i went to service center in chennai. there was no proper response & they said i will not be repaired by the they have send the phone to Head Office i.e., Delhi, it will take a month. I taught this is not the good deal to give the mobile for a month. Then i filed the complaint in the Xolo website on 16.10.2014 for the replacement of Mobile. They reply on 17.10.2014 to send the purchase order i have mailed on the same day, after that no communication from them. In between i have send the remainder to them, yesterday...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - New phone - wifi range issue

User
 mkanan on Oct 23, 2014
New Xolo phone purchased WIN Q900S end of aug and submitted to service center on 20th of sep. No response on the phone status till now even after multiple follow ups. Work order number 310000771946 and 310000808849. Do not know whether I will get back my phone. Need help in getting my new phone repaired or refund. Highly fed up. contact details: M Kannan email address : kannanm1970@gmail.com...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Service issue

User
 akhil23 on Oct 22, 2014
I have submitted my xolo Q2000 mobile to the service center for some display issue. I have submitted my phone on 6 September and till date not yet received any positive reply from the companies side. I have tried a lot requesting to the service center and also at the xolo help line. Still no use.
Its a request to please solve my issue as soon as possible as i am facing a lot of problems by not having my phone. I have shared my details below.
Thankyou.

Name. Akhil nair
Mob. 8828550028
Mobile imei no . 911337800142808
Work order no. 310000728409...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Handset problem

User
 mayank thakkar on Oct 22, 2014
I brought a brand new handset, of xolo QT1000opus 2 in black, with the whole trust of company response, but actually there is no responce for my handset, order this phone on 15th of augest 2014, and delivered on 20-aug-2014, and after 1 week hanging problem occured with google playstore, but ignored but after some days my power button swicthing problem, i report on 9-oct-2014 on care step door service, but no responce from there, so kindly help me and resolve me problem, , my address is 16/382 dakshin puri new delhi 110062, , and contact no is :-99034110 and alternate num is 9711889286, kindly change/replace...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Xolo Q700S Kitkat Update

User
 Ayesha2012 on Oct 21, 2014
Xolo released a news stating it is ready with Kitkat Android 4.4 version update for its Q700S model. After almost 3 months the software update was included in their company website. But the update did not work. Whereas there are some providers who offer the software update for the same product, but the customer reviews are not satisfactory. So I did not try them. When I raised a complaint through SMS facility, there was no response. After a week's patient waiting, I called up the customer service center. I selected 'English' as my preferred language. The executive who talked could barely talk in...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - storage and software update

User
 rajb987654 on Oct 21, 2014
Dear Sir Mene 2mahine pehle xolo q2000l phone purchage kiya suru m thik chala ab isme naye apps dawnload nahi hote kiyoki insufficiant storage show karta h intarnal 2gb ko mention tha mila 850mb cemra koi kam ka nahi h Dusra mene kafi bar try kiya software kitkat version update karne ka par xolo.care m software hai hi nahi to kese update kare . Pl solve my problam Rajkumar Radhanpur...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - VEry Bad customer care

User
 Sreekanth Tr on Oct 21, 2014
Most of the XOLO owners are suffering now with you bad service, , Now I feel xolo is the No one fraud company in india, , I have submitted my mobile for a display problem, , now more than 2 and half month, , no response from the company, ,...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - worst srvice of xolo service centre

User
 mangeshmg on Oct 21, 2014
i had purchased xolo Q200 before 9 months ago after few month i got prob.. in phone i submitted my phone for 1 month the repaired but after few month i got another prob in my handset this time they gave me replacement Q2500 against my Q2000 i compromised bcoz the Q2500 model is lower configuration thane my Q2000. i recived Q2500 it is new or used dont know but after 1Hr handset is dead so i go in service centre again they reinstall the software it is working but it has some prob.. over heating during calling and touch pad mall functioning some time now i again submitted my handset and they will...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Worst phone, not able to use from last 3 months at all and Service center keeping it continously.

User
 pverma.20 on Oct 20, 2014
Hi, I had purchased one Xolo Q600 mobile phone from Manpreet Teleom, Laxmi Nagar, Delhi branch on 1st December, 2013 for my Sister. Today it has been 9 months approx. and she is not able to use this phone even for one month properly. Below are the points: 1. In Ist month, its charger cable got loose at connecting point and it started give low battery. We thought that it is because phone is not getting completely. We gone to the shop from where we purchase and after an argument, he become ready to give alternate charger cable. 2. After this it continuously used to give problem with very low...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - REPLACE OF MOBILE

User
 ajay mahajan jammu on Oct 20, 2014
I PURCHASE XOLO Q1000 OPUS 2 MOBILE FROM BUSHAN RADIOS BELOW GUMAT JAMMU ON 26-09-2014.PHONE EMI NO. 911369250352652 MY MOBILE HAS BEEN FAULT AND NOT WORKING PROPERLY. I WENT TO YOUR SERVICE CENTER ON 18-10-2014.THE BEHAIOUR OF YOU SATFF IN SERVICE CENTER WAS NOT GOOD TO ME. THEY TOLD ME TO COME IN EVENING THEN THEY SAID ME TO COME ON MONDAY.NOW THEY ARE SAYING TO SEND THIS MOBILE PHONE TO NODIA.I PURCHASE THIS MOBILE ON 26-SEP-2014.IN 20 DAYS THE PHONE HAS BEEN FAULTED. NOW I WANT A FRESH MOBILE OTHER WISE I AM GOING TO CONSUMER COURT...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Bad Product and worst service

User
 Nikhil Bhattar on Oct 20, 2014
I had purchased Xolo Q3000 model in June’14. However after using it for 3months, there was problem in the charging of the phone. I had visited your Authorized Service center in Mumbai. They told me that my phone will needs to be send to your Noida office for repairs and it will take around 15days. I told yes and they generated a work order whose no was : 310000800306.However after 20 days they gave me a call stating that my phone is ready and you can come and collect it. When I visited there, they told me that company has replaced your phone with Q2000L. I had told company that...
Complaint comments Read comments [2] Complaint category Products & Services

Xolo - Re: Claim under warranty and No proper response

User
 Manpreet Sir on Oct 19, 2014
MOBILE PHONE MODEL - XOLO Q600 IMEI NO. - 911319650015649 COMPLAINT Work Order - 310000732927 No proper response is given by the company since it is more than 40 days that complaint has been made and Handset has been deposited for repair. It is my humble request to take some strict and timely action against the poor and careless approach of the Company. from BALRAJ SINGH 94162-73052 Email - manpreet.sir@gmail.com Add- VPO - SANTAWALI Tehsil - Rania District - Sirsa (Haryana) PIN - 125075...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - x900

User
 shammisingh on Oct 18, 2014
Hello xolo.i am harvinder singh from karnatka.i had given my xolo x900 for repiar on jul 2013.it had some network issue.till now i don't know where my phone is.please take necessary action.otherwise i have to go to the consumer court. Imei no. Of the phone is 911202500094180 My phone no. 09483720200 Thank you...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Xolo - invaild IMEI code display

User
 mohit A bhavsar on Oct 18, 2014
I am arati M bhavsar i was pursahe xolo q600 on 3/08/13 date form kabir mobile shop. from few last days facing the invaild IMEI code when i am going to service care his say that your mobile module is not working. i think it is not hardware problem. then what to do me?...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - phone repair

User
 pong123456 on Oct 17, 2014
Its been almost a month i gave my mobile for repair and still now i haven't got any updates from care center. I trusted this company when usually people don't as because of new company but now m repenting because of XOLO care center service, the way they behave so rude to customers and they can can give excuses so easily. When i contacted they are asking money to get it repair when its in warranty period.The care center address is c/o bipin kr. tripathi alok communication, opp gurucharan polyclinic md shah road, paltan bazar guwahati-781008. I am really disappointed with their services as this is...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Xolo - Xolo X1000 Mobile Handset Problem since Last FIVE Months

User
 Bipin Shiroya on Oct 17, 2014
This complaint is 15 DAYS OLD, but no one replied even after many reminders & emails. THIS TYPE OF WORST SERVICE PROVIDED BY XOLO MOBILES. PL. THINK TWEICE TO GO FOR XOLO MOBILE. Dear Xolo Customer Care, Ihave the Xolo X1000 phone. Which has the problem of heating and battery gettingdischarged. Handed over for repair to Xolo service wide W O No. (1)310000415307 (2) 310000503335 (3) 310000602124. This phone is under repairsince last four / five months and can not be repaired by Xolo. Xolo offered mea new handset ( as per Mr. Ashu Maheshwari, but it was not new ) X1000 but THENEW HANDSET HAS...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - phone not recieved since last 45 days..

User
 tushar146 on Oct 17, 2014
sir i submitted my xolo-Q700 phone at xolo service center meerut on 2nd september 2014 and they told me that the phone will come aftr 15-20 days.. but its 17 october 2014 i have not recieved my phone. i am calling them continiously but they are telling 1 week more. 1 week more after that it will be 52 days and moreee... i need to register complaint against xolo service center meerut and XOLO company....
Complaint comments Read comments Complaint category Mobile Service Providers

Xolo - Complaint regarding 28days new phone in warranty

User
 sp255922 on Oct 16, 2014
I bought this model no A550s on 06/09/2014 from shivam communications with serial number 1169. Suddenly after using for 28 days my battery was not getting charged. I went to the service station hoping for the resolution and to my astonishment they told me that there was some motherboard issue and it will cost me Rs2800. I bought this phone for Rs5350 with an one year warranty and it is absurd for me to pay again for which i have valid warranty.Kindly look at the issue at the priority basis as it is annoying me as i am not able to use my phone. The issue that is hurting me more is while i was about...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Product & Service

User
 Crjaiswal on Oct 16, 2014
Details of Mobile are as Below: Buyer`s name: Chetan R. Jaiswal Date of Purchase:22/01/2014 Model No.:XOLO Q 1000 opus IMEI 1:911351000386313 IMEI 2:911351000386321 SN: Q1000O013L2008316 Problems:1) Camera Hangs during capturing 2) Automatic Mobile Switch-off several times a day 3) Speaker Problem (incoming voice is not being received properly) 4) Display Hangs frequently during process 5) Power Button not working properley. I once submitted my mobile to my Nearest XOLO CARE (i.e Kavya Mobile Services, C-101, Vimal Super Market, Mehsana City: MehsanaPincode: 384002Contact...
Complaint comments Read comments Complaint category Mobile Service Providers

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