Xolo Logo

Xolo Customer Care

Lava International Limited

New Delhi, Delhi
Mumbai
Mumbai City District
Maharashtra
India - 110001

Customer Care Phone Numbers and Contacts

Mobile:+91 98 9104 2537
 +91 96 5044 4477 [SMS]
Corporate Communications Department
Email: mediacenter@xolo.in

Xolo Mobile Head office
Xolo Smart Phones
A-56, Sector – 64
Noida-201301 (UP)
Tel: +91 120 463 7333
 
Go to Xolo:    Twitter  Facebook  Youtube

Xolo Complaints & Reviews

Xolo - XOLO mobile service

User
 Kanian on Mar 29, 2015
I have purchased a mobile XOLO Q 1000S on 03.08.2014 through online. Since the touch screen not working, I have given my mobile in M/s.Bird Enterprises, Authorized service center for XOLO mobiles, Salem, Tamil Nadu on 25.01.2015 for repair. Job sheet No: 310001121195 / 30.01.2015. After prolonged correspondences made over phones, toll free numbers, e.mails a person from Xolo care, Noida has informed me that an alternate mobile will be given to me. But even after two months i have received. Now they are telling that my earlier job shhet was closed and the new job sheet Number is 310001223941 / 16.03.2015....
Complaint comments Read comments Complaint category Mobile Service Providers

Xolo - last replaced handset works 3 months only and facing too much problems in past one year with handset.

User
 Vasu .. on Mar 29, 2015
Dear Sir, This is to bring your kind notice that again this handset not working and got switched off at 15th march 2015 and due to my office busy schedule not able to go service center and when I called them (lajpat nagar service centre) they confirmed me that they do not service xolo here because they close the services of xolo and gave me kalkaji service centre address and I am really do not understand how can company make fool of us because past one year I got twice replacements and still your last replaced handset works only 3 months and which kind of product you are making only you knows kind...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - They do not Service properly.

User
 Pulak2025 on Mar 29, 2015
Sir I buy a xolo 8x 1000 mobile on 26 oct 2014. after this my set was dead on feb i go service center on 21.02.2015 they received phone and send to main service center. and told me after 15 days set will be ok but they send my phone on 15.3.2015. when i received phone network dose not come so i told this they again received the phone and again they send main service center and expected delivery date is 03.04.2015. Work Order no is -310001232422 i am very confuse for this type of service.so what can i do? Plz Help me. My no is-09800884088...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - get defeact device

User
 Nirav Kalariya on Mar 28, 2015
I purchase xolo play 8x 1100 from local store ..and in a 2-3, days i got dust in rear camera i do complaint and also visit to service station they not ready to replace. And said it's normal isue and after cleaning lens you will no face this isue again but in a arround 15 day i face this isue again and that time once again i went to costmer care and once again they give me my cell back after cleaning lens ...and now my rear camera lens fully scratched with dust and arround 5 time i visit to service station for lens cleaning and now they descibe this isue as a physical damage and before few day mic...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Slow Service

User
 Shetty Suvit on Mar 27, 2015
Hey ..I trusted this brand(XOLO) and considered it as a premium brand, But when it comes to service, u rank so low, because when we submit any phone, we have to beg for it to get it back, Lol.I had submitted my Q700s 3-4 days back, for a simple touch prob which can be repaired in 2-3 days (usually), but they are saying it will take 7-15 more.I still cant understand why are you making these things so slow? My frnd got his phone after one Month !!! Jobsheet.no-310001243084...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Xolo Mobile - service

User
 sunny rane on Mar 26, 2015
workorder no-310001188373 model no- xolo q1010i I submit my phone to xolo service center on 27-feb-2015 in Eshopee, Jalgaon, Maharashtra. Today the date is 27-march-2015 and i still not get my back. It still in company under repair. so i request to despatch my phone from company and whenever i call to service center to do something the person from that service center name- Iqbal patel shout on me and just give opposite answer to me. so take some action against him......
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - changed the colour of mobile half nto white and the other half into black

User
 dimpish on Mar 26, 2015
I have visited Xolo Mobile Service center at Ranchi on 14.02.2015 to get my mobile phone repaired as the mobile screen has been broken as it fells from my hand . There was no other problem other than this in my mobile. After so many days when I called them they replied that the accessories which they sought from Delhi is not supporting so we have to send it to Delhi, again after getting one message of delivery I have been confirmed that it has again reached Ranchi then I called the service centre then it was informed that they received the mobile set then at the same day which was after one month...
Complaint comments Read comments Complaint category Computers & Accessories

Xolo Mobile - change the facia at my cost only and now refusing to restrain the

User
 dimpish on Mar 26, 2015
I have visited Xolo Mobile Service center at Ranchi on 14.02.2015 to get my mobile phone repaired as the mobile screen has been broken as it fells from my hand . There was no other problem other than this in my mobile. After so many days when I called them they replied that the accessories which they sought from Delhi is not supporting so we have to send it to Delhi, again after getting one message of delivery I have been confirmed that it has again reached Ranchi then I called the service centre then it was informed that they received the mobile set then at the same day which was after one month...
Complaint comments Read comments Complaint category Computers & Accessories

Xolo Mobile - Never Buy Xolo Products

User
 amit1825 on Mar 26, 2015
Dear Team, Below is my case history and i want it to get resolved ASAP. I bought a Xolo handset model XOLO Q500S ( for Rs. 5500/-) having EMI No. 911384950229464 in the month of August 2014. Mobile started to hang recently I found some other issues like display error, application running error in short set was totally become wasted so i submitted my phone to xolo care at Ludhiana ( Punjab) Named M/s Shahi Communication on dated : 04-03-2015 and get it repaired and received on dated : 18-03-2015 After one week wifi function mobile connectivity functions becomes disabled and i found that my...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Mobile Handsets

User
 shash01 on Mar 24, 2015
Dear Sir, I have purchased xolo Q 2000 cell in march 2014 and its going to be only max 6 months from the that time, in this period only it had started hanging, unable to download applications, slow processing on pressing keys, network issue, gets instantly heated up and gets automatically on and off. I had given it 4th time for repairing before the expiry of warranty that is on 12th march 2015 in Aditya Enterprises, Malad west, Mumbai.They had told it will get replaced within 15 days. Today when i had called in toll free customer care number regarding my mobile Handset status, they told " we...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo Mobile - XOLO Q700 Mobile battery is very worst

User
 Sharad Garach on Mar 24, 2015
I bought a mobile XOLO Q700 by October 2013. After 7 months of purchased, the original battery of device was swollen up. As it was going to out of warranty as per told by retailer. Now, after 6 months and 6 days, the battery is again, the battery is swollen up. When I asked to the retailer, the concerned person told me to contact customer service center. As per concerned person of the customer service, they can't do anything as just warranty period is passed on from the date of purchase. The original battery is charged around 600/- INR. How can anybody bare up to Rs. 600/- for 6 months...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Rgarding for more than a month i Cant get my Moble from you.

User
 kkarthik674 on Mar 24, 2015
Sir, I am karthik, I had summit my q900s mobile to united mobile centre, Chennai on 12-2-15..after that call from customer care from (01206639393).they told me to pay 1000 extra and u get a q1020 new mobile..i had paid the amount on (12-3-15). Till now i cant get my mobile...Plz take immediate action.They given the Mr.Punit number (08130496164) This guy also not clearly give the status...When will i get my phone..for more than one month i Cant use my mobile...PLZ TAKE NECESSARY STEPS GET BACK TO ME THE PHONE. UTR NO is: IDIBH15071164022 NAME : K.KARTHIK NAME OF BANK : INDIAN BANK CONTACT NUMBER...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Phone is Dead and with company 1 month

User
 Yash Raj Mantri on Mar 23, 2015
This to inform u that my handset xoloq1000s is not getting repaired by the company i have given my phone on 13feb, 2015 with the work order number 310001154690and myIMEInumber is 911329850132375 at comos commnnication sector29 faridabad (harayana) i have call many times in the customer care but they said my phone is under repaired from more than i month has taken place but still i have not got my phone my its with the company on 20 march2015 i got a call from the company that they will give the new phone of that model with upgarded version that is xolo1000splus for that phone i have to pay the amount...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo Mobile - PROBLEM REGARDING XOLO CARE SERVICES

User
 Patel Prashant on Mar 23, 2015
i face problem of purchase of xolo q1000 opus but some problem in charging slot mobile not charging properly, i already reach xolo service station on 18.03.2015 at 10:50 AM submit mobile on that date. but till the date not any reply from xolo care vadodara and xolo company and within 5 days I did not know what happened with mobile and what process going on. I call to morning (23.03.2015) xolo Vadodara they said part not available and mobile send to company for replace this part. They also said company not provide part as per requirement and also they already 40 mobile pending same problem...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Xolo - mobile phone pending xolo care not supported

User
 sikander9555333 on Mar 23, 2015
Model no Xolo mobile q 1000 opus 5.3.2015 deposit service center but many time talk To castumer care but castumer care say that many time under repair i m not satisfide say c.care my mobile problem network def. Sim cant read many time bounce case not say that final decesion c. Care i have many time complain for xolo care Work no. 310001199714 Name sikander Mob 9555333293 Add B-12 okhla phase -1 New delhi-110020...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Xolo - Pathetic Services

User
 jatkhu143 on Mar 22, 2015
Hi Mr. Sehgal, Pathetic Service. I gave my phone in Maninagar, Ahmedabad Xolo service center 15 days back. Inspite of giving my phone back, they are calling me and asking me to buy Xolo 1000s at 10, 000 INR extra payment. As i was afraid before buying Xolo regarding the reviews and service standards, it stood true. Very pathetic service!!! If i don’t receive resolution in 2 days, i will escalate it to social media like facebook, whatsapp, twitter etc.....
Complaint comments Read comments Complaint category Electronics & Appliances

Xolo - regarding xolo secure

User
 Sumeet Dhanjal on Mar 22, 2015
i have a xolo play 8x-1100 xolo secure is configured as a device administrator and i am unable to deactivate it i am unable to use any screen lock method other than pin and password, which is very inconvenient even resetting xolo secure did not help i tried deactivating secure lock screen from xolo secure settings but even that did not work, it shows that it has been deactivated but then there are still only two options being shown on the security lock settings (pin and password), others are still unavailable please give a good solution...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo Mobile - Phone is Dead and with Service center for last 3 months

User
 kalyan197810 on Mar 20, 2015
Phone IMEI - 911361450018936 (Q900T)

I had a problem when I brought new Q900T mobile as the speaker volume was very low and I complained at the Sangeetha mobiles where I brought my mobile in June 2014. They gave me back in 1 day though still I face the volume problem.

My Phone is dead in the month of December 1st week, I tried to give at another service center at Kukatpally, hyderabad. They said that the previous job card was not closed, so they cannot open a new one.

When I enquired at the Sangeetha mobiles they said they will resolve it. They told...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - MOBILE MISPLACED / SERVICE CENTE PROBLEM

User
 sundarchaitanya on Mar 19, 2015
Hi, I was give my xolo q3000 at service center on 9/02/2015. As per the job sheet no 310001144545, same day i received the message that it is delivered to service center and collect it. I called to service center, they told that it is sent to factory. Again i called to service center with above job sheet no, it was delivered to service center. I called to service center person (Pavan), told me that the problem is not resolved and sent to factory and given another sheet no: 310001165041. But I dont receive any message/information on thisWITHOUT NOTIFYING TO THE CUSTOMER HOW PHONE...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - service center misbehaving

User
 rakesh06 on Mar 18, 2015
Dear sir I'm a xolo q 1020 user due to swelling in battery I visited xolo service center Varanasi they advised me to purchase new battery for rupees 600 and I agreed but they want old battery whereas I m paying the full amount for new battery . I am unable to give old battery . I am waiting for battery for last two weak. but they say without old battery u can't get get new battery....
Complaint comments Read comments Complaint category Mobile Handsets

Share this page with others

  
  

Recently Discussed

27 minutes ago
Xolo Mobile
change the facia at my cost only and now refusing to restrain the
3 days ago
Xolo
Slow Service
3 days ago
Xolo
Mobile Handsets
3 days ago
Xolo Mobile
XOLO Q700 Mobile battery is very worst
3 days ago
Xolo
Rgarding for more than a month i Cant get my Moble from you.