Xolo Customer Care
Customer satisfaction rating: 86%
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Xolo Customer Care


A-56, Sector – 64
Gautam Buddh Nagar District
Uttar Pradesh
India - 201301

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Customer satisfaction rating
Awesome! This company provides an awesome customer support service, responds to our every notification, and resolves most of the user complaints.

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Xolo Complaints & Reviews

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Xolo — Xolo q1200 screen crack

 upkvib on Jul 23, 2016
Tv mai prachar mai yeh dikhaya gaya ki screen girne athva chahe jaise patke tutega nahi aur kahi se cracke nahi hoga jabki matra 02 feet ki uchai se mobile gira aur screen buri terah se chitak gai kaise ?

yadi kampany dwara samadhan nahi kiya jata to badhya hoker upbhokta nyayalay ki saran me janay ke liye badhya hona parega.

anuradh hai ki vastavik sthiti se awagat karane ka kast kare.

emi no. 911372150080611
order no. 104292107
order date-07.05.2015...
Complaint comments  Read comments [1]Complaint category Mobile Handsets

Xolo — Mobile phone service

 joel_oliver on Jul 21, 2016
I had given my mobile phone to rectify charging port issue. but they deleted and formatted my phone and reset it without rectifying the actual problem and returned it after 7 days by contacting them. they also were stubborn to receive my call. actually, my phone had some imported documents and files related to my career. they handled this situation very delicately. the phone is also new just about 30 days old and it has some quality issues also....
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Xolo black hive

 Vaishali sisodiya on Jul 18, 2016
I have xolo black hive.. i want to some discussing of this phone.. i was purchased this phone 30-3-2016 by filpkart.. suddenly this phone's touch key not working and then i sent this phone in service center.. now sarounding in 10 days this phone's screen automatically damage. now i want to please solve. my issue other vize change my phone.. bcoz this phone again and again damage in very short time.....
Complaint comments  Read comments [3]Complaint category Mobile Handsets

Xolo — Xolo black not repaired within one and half month

 Sonu Silwal on Jul 16, 2016
I am sonu silwal given my xolo black 3 gb mob to luxmi service center guegoan for repair on 1st june 2016. very 3rd class service given by xolo mob service center and no any resolution given by xolo customer care. I submit my xolo black mob on 1june2016. Workseet and SR closes with out any confirmation from customer because case resolved under tat....
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Poor after sales service for the brand xolo

 ashishxd on Jul 15, 2016
I own a xolo era which has a software issue, auto restart issue auto unwanted app getting download, battery drains very fast, when i took this phone with service center in thane they told me that there is issue with connector pin but which will cost 500, but phone gets charged and get connected with pc for data sharing, i had issue with software flashing but they are not ready to do it and asking me to first change connector pin first with paying charges as my phone is in warranty and about to end in two days even the service center guy name sumeet rajendra teli spoke to me in very arrogant manner...
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Handsets damage parts

 shah nidhi9429 on Jul 15, 2016
Respected Sir,
I have Purchase Zolo era mobile from snap deal. After use of 10 months i found my power key is not working. I have send it to service center and repaired the key issue. Than I found another issue with screen damage issue [Home & back button not working]. My mobile is at service center since 1 month & still not repaired.

Please take action for the issue....
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Complain about garhwa (jharkhand) lava service centre

 smt mano devi on Jul 15, 2016
Dear sir,

I am writing to issue a complaint regarding a garhwa (Jharkhand) lava service center. On 05th july, 2016 i m giving the xolo black mobile at service center this mobile issue is touch not working. So, touch problem is solve but the problem is service boy during the open my mobile back housing this is broken. And i told that change my mobile back housing he told that this product is not available in stock. And this is totally his mistake and he not clear one date for return my mobile back, he simply told that so what can i do.. Sir this is very serious problem my...
Complaint comments  Read comments [1]Complaint category Other

Xolo — Regarding the bad performance of the product

 navneet69 on Jul 13, 2016
I bought xolo black a couple of months back. i really liked the looks ans its features. unfortunately phone started troubling in first week itself. i thought its hanging because of not upgrading the applications but even after updating them problem remained same. on my recommendation two of my colleagues bought the same phone but they also faced the same problem.
In service centre they installed the software and assured that this problem will not occur again but it was my bad luck that i could not get rid of this problem. i had problem with lava phone earlier and it was replaced with in one...
Complaint comments  Read comments Complaint category Mobile Service Providers

Xolo — Warranty not honored

 Shrinath Pai on Jul 12, 2016
I have xolo play 8x 1200, which i gave to service center after 10 month of purchase. They returned it to me with DOA certificate and asked me to return to the seller(flipkart) . flipkart people refused to give any service, since it is 3 months older.
When i opened DOA seal, i found then many parts of my phone were missing or replaced with old parts(like battery, camera, display panel ...)
When i contacted service center also MD of xolo, they are asking to give 9000 Rs for repair :(...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Xolo — My xolo cube 5.0 (2gb ram)

 Abhishek989676 on Jul 10, 2016
I had purchased my xolo cube 5.0 is end of the march.1- 2 month it works average not well. after few weeks its battery gets toooo much heated. it takes 15-16 hours for full charging. front camera is dull in quality. its battery backup is less than one hour. it automatically get silenced or switch off. front camera is not clear. it starts hanging after 2 weeks of purchase. when i go to lava care it only formets or resets me a perfect solution. i had gone more than 20 times but they not give me any solutions and talks with me rudely. please sir i request you to replace my phone or return my money....
Complaint comments  Read comments [2]Complaint category Schools

Xolo — No spare parts available

 Kumar Kukrejja on Jul 8, 2016
Lt 2000 mobile no spare parts availble,
Third class service center,
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Internal phone mic

 Akshay Asthana on Jul 8, 2016
I purchased play 8 x 1100 mobile phone on january 2014.The device works normally as usual .But after few months may 2 to 3 months i faced a disastrous problem that whenever i call or receive any call i heard each word of that second person clearly on my phone but that person does not hear my any word. Since my had 1 year warranty on that time so i visit service center and ask the solution of my device problem. They checked and say internal mic is damaged so your device will go to company and returned back you to in 15 days .Ok i waited but they doesn't give my phone even after 20 days, i call them...
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Software problem

 Immy Imtiyaz on Jul 7, 2016
I m facing a prblm .my xolo black hive moblile only shows something went wrong continously.plz help me......
Complaint comments  Read comments Complaint category Cosmetics

Xolo — Mobile not charging & both camera out of work

 ashwini chikhali on Jul 5, 2016
Hello, i have purchased xolo q1000 in 2014 and within few months its stop charging, tried to make out solution bt unable to solve it... Few days back friend told me about costumer care services of yours... I called them, they told me to give mobile on certain service centre with invoice bill... Bt as i don't have bill with me, bt i have bill number, purchase date and shop name with me...
Kindly give me some solutuon..
Thank you
Dr. Ashwini chikhali
Contact details 9146380560...
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — Xolo black 3gb claiming to replace the product

 zulli on Jul 5, 2016
My self dastagiri . I have bought my new xolo black 3GB in flip kart on jan/13/2016. It worked very well in first 1 month later on, it has given repeated troubles, firstly it is not increasing its battery percentage what the company members said is it will charge 100% in 1: 30 hour is max time but I charged it for 2 hours it remains at 22% so I aproche xolo care vizag. They said motherboard problem and they said it will be repaired in 10-15 days but I got my phone after 35days, and the second time is even it is 3GB RAM phone it is getting hanged during useage eve after clearing the recent apps again...
Complaint comments  Read comments [3]Complaint category Lawyers and Attorneys

Xolo — Service and product quality

 amit13 on Jul 4, 2016
D.O.S. - 23/09/2015
e.M.I. - 911455101737041; 911455101737058
category - xolo mobile set
complaint - battery charging problem
- battery charging continue after removing charger.
- low battery backup
- rude behavior of care center staff
- battery change under miss guidance of the care center staff.
But still the complaint is same.
Contact no. - 9034204001...
Complaint comments  Read comments [2]Complaint category Mobile Handsets

Xolo — Some parts of xolo touch screen not working

 Saurabh Chavan on Jul 2, 2016
My Xolo Q1010i smartphones middle part of touchscreen not working and due to which my phone is totally useless and I m not able to do any kind of work on.I am not able to install any app as play store sign in is not possible and as touchscreen is not working many app also not working properly.Is there any software problem due to which it is not working?if any tell me & Plzz slove this serious issue fast...
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo — 10 days new mobile

 Karthik Nath SJ on Jul 1, 2016
Hi mam,

This is keerthana. i'm from salem, tamilnadu, india. i purchased a new mobile xolo era 4g, ten days before. unfortunately i have felt it down, now touch screen not working. i have approached service centers, they said to replace new one touch screen board the cost is 4300. actually, the mobile is 4444 only. how can i pay this much. kindly i request u to accept my defective mobile and give me new one...

Please see, i have attached my order invoice

My mobile no-

Thanking u......
Complaint comments  Read comments [2]Complaint category Laptops / Notebooks

Xolo — Complaint against lava service center and their online support system.

 suryansht82 on Jun 30, 2016
I had given my smart phone (xolo play 8x 1100) at service centre 25-30 days ago due to 2 problems .
1st- charging port was not functioning properly and
2nd- speaker was not functioning well (voice only goes to another device when phone is on loud speaker).

But when they returned my phone on 17th june 2016 friday and i checked it on 22nd june 2016 wednesday as i was unable to start my phone in between because i din't had the battery and due to search of the battery it took me time to check it.
But when i opened my phone after putting new battery new problems arosed...
Complaint comments  Read comments Complaint category Mobile Handsets

Xolo Mobiles — Bad experience with xolo black

 Nitin Agarwa on Jun 22, 2016
Dear Team,

I have Purchased XOLO Black 2GB model in Jan'16

Phone was OK, but the Gorilla Glass is not damage resistant, It cracked on a small hit and the customer care says that gorilla glass will also break like any other glass. Since the glass breaks so soon, the physical damage constraint is put forward to avoid considering warranty service. I feel frustrated by the customer care remarks. They are not ready to give a clear view on Gorilla Glass. Service charges will apply and they say it costs around Rs 4500 for replacement

Pls look into the matter...
Complaint comments  Read comments Complaint category Mobile Handsets

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