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Xolo Customer Care

Lava International Limited

New Delhi, Delhi
Mumbai
Mumbai City District
Maharashtra
India - 110001

Customer Care Phone Numbers and Contacts

Phone:1800 30100104
Mobile:989104 2537
 9650444477 [SMS]
Corporate Communications Department
Email: mediacenter@xolo.in

Xolo Mobile Head office
Xolo Smart Phones
A-56, Sector – 64
Noida-201301 (UP)
Tel: 120 463 7333
 
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Xolo Complaints & Reviews

Xolo - i want to replacement my handset A500s

User
 deepak 08 on Aug 28, 2014
Dear sir, i bought a handset model no. A500s date 26-11-2013. but in this handset after few days start problem of hanging & hitting but your service center person told that only softwear problem and he done softwear but this problem stile there. than after few days handset will dead than go to service center than service center rec. set and tail me 30 day time for repairing but don't solve my problem in 3 or 4 time. my problem is still if you have don't solve my problem than i will complain in consumer forum....
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - XOLO PHONE Q1000S NOT RECEIVED FROM SERVICE CENTRE

User
 Hitesh Bhavsar on Aug 27, 2014
I HAD BOUGHT XOLO Q1000S MOBILE PHONE ON 03/11/2013 FROM BHATIA COMM. & RETAIL (INDIA) PVT. LTD., SURAT, GUJARAT VIDE BILL NO.8557/R OF RS.16000/-. IN THE MATTER I BEG TO STATE THAT THE SAID PHONE HAS BEEN GIVEN TO XOLO CARE OFFICE AT F1 INFO SOLUTIONS & SERVICE, SURAT PHONE NO.2737979 ON 11/07/2014 VIDE WORKORDER NO.310000571731 TO SOLVE DISPLAY PROBLEM AS IT WAS DEAD. SINCE 11/07/2014 I REPEATEDLY ASKING FOR MY PHONE BUT THEY ARE FAILED TO GIVE ME EXACT PERIOD OR DATE FOR DELIVERY OF MY PHONE. I AM VERY REGRET WITH THEIR SERVICES. WHAT SHOULD I DO? WILL YOU HELP ME TO TAKE BACK MY...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Xolo - Regarding Xolo handset phone problem

User
 Jigar Pokar on Aug 27, 2014
Dear Team, We have submitted the my xolo cell on date 17.7.2024 for repairing purpose to Xolo repairing center at bhuj but still I have not received proper respond from Xolo and i have also call on phone but not getting any proper replay. who has been not giving any information about my phone. Also find the attachment of my phone submission report. Regards, Jay.Patel 9978248052...
Complaint comments Read comments Complaint category Mobile Service Providers

Xolo - After one and half month no return my mobile

User
 MOHAMMAD HASAN ZAMAN on Aug 27, 2014
Purchased XOLO Q- 900 in 22 may 2014 which having problems with display touch screen, speaker & mic within a 1 and half of Purchase reported it to the XOLO service center (actually a collection center ) in micro mobile in mumbai. work order no 310000591747 After one and half month no return my mobile...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - worst ever after sales service and overall xolo representatives

User
 pravin khandekar xolo on Aug 26, 2014
respected sir, i am pravin khandekar from kolhapur, maharashtra. cell no.-09028534370 my jobsheet no. 1) 310000220983 2) 310000402625 I purchased xolo a600 in jan-14. within a week i submitted this handset in service center due to charging issues. they told me that within 8 days we will give you handset back with problem solved. but after calling and calling again and visiting the service center often for 1 and half month they gave me handset which was not mine, they gave me around one year used handset with my imei sticker sticked on it. but i was too much frustreted and i had no time...
Complaint comments Read comments [1] Complaint category Mobile Handsets

Xolo - after 1 and half month not received my mobile

User
 manishragarwal on Aug 26, 2014
dear sir i submit my xolo q700 for repairing at jodhpur xolo care opp. himmat jai moter, sethia bhawan jalori gate jodhpur (raj) on date 07/07/2014 for auto touch work job sheet no. 9053/2903 310000560680. but after one and half month almost 20 time go there still i have not received my phone back. and before 10 days i got a massage that your phone is ready but there is no reply please solve my problem. thanks and regards ramesh kumar 9660777755 manishragarwal@live.in...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - XOLO-Q900 Still not repaired after 9months

User
 kettipl on Aug 25, 2014
Purchased XOLO Q- 900 in Dec 2013 which started having problems with touch screen, battery, speaker & mic within a month of Purchase reported it to the shop where i bought it from and I was diverted to XOLO & the insurance company tried reporting it to the xolo service center (actually a collection center ) in uttam nagar, New Delhi but waited for 2.5 hrs just to get addressed & had to leave as it seemed no one bothered to attend & after multiple calls for almost two months finally my phone was picked it up in initial March2014 delivered initial April with completely...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Xolo Q500

User
 SIVAKUMARJORNI on Aug 25, 2014
Imei 1- 911344150098465, imei 2- 911344150098473
My battery had enlarged and so it's battery back up is too low and my back case had broken. So we approached the service centre but they are not responsible for buying this battery and back cover as they are saying only one you can order and other after some days. So i need battery and back case...
Complaint comments Read comments Complaint category Products & Services

Xolo - Still my phone not replaced

User
 N K PATEL on Aug 25, 2014
Dear Sir,

I have purchase my xolo phone on March month, one time replace my touch pad by company in 25 days, again same issue after one month I have again given to service center after 25days service center issued DOA on 25.07.2014, I have submitted DOA to Dealer AB Communication on 25.07.2014, still I have not getting my replacement of Phone.

Request you to do the needful....
Complaint comments Read comments Complaint category Electronics & Appliances

Xolo - Defective handset & unethical business practice

User
 pravakarputra on Aug 24, 2014
This refers to the handset (Model XOLO A500L / IMEI No. 911343900349442) purchased for my son on 6th March, 2014. By 12.08.2014, exactly after 5 months 6 days, the 'Touch Screen' has stop working. My son has taken the handset to your authorized service center (Cell Point Communication at Ashoka Mall on Bund Garden Road, Pune :411001 / Phone 020-65000732 / Mr. Srikant : 9190790108) on 13th August, 2014. My son has been told by your above authorized service center that it would take 21days to repair the same as the touch screen was defective. My son had no choice but forced to handover the handset...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Pathetic After sales service

User
 poonam09 on Aug 23, 2014
I'd baught xXOLO Q1000 last October which stopped working all of a sudden. I gave it to one of your service centre s in Koparkhairane where in they detected the problem as battery issue. Hence i bought new battery by paying 950/- After changing the battery the problem still persisted as it was not starting only. i had 3-4 rounds of travelling to service centre after which your people came to the conclusion that the phone needs to be checked thoroughly & they kept it with themselves by giving me receipt for same. There was no communication after that. ( submission date was 31.07.2014). I had...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Late service

User
 manisha_padhyar on Aug 23, 2014
I had xolo A500S model, 2-3 months it worked properly but after some time mobile was totally dead. I have given my mobile to the service centre, after 25-30 they replace my mobile but that mobile second SIM plug not worked, again i gave this mobile to service centre. Now 18 days has been passed but till date they are not given any reply to me. What should i do please tell me? Please response me and try to solve my Problem's. IMEI1: 911328858732059...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Xolo q1000 opus - problem

User
 Ramamoorthy Sudharshanam on Aug 22, 2014
Last month, I bought a new mobile Xolo Q1000 opus in Flipkart.Order no.OD40720013861, Dated JULY 20, 2014.But lot of problems already in a new mobile, Which I bought. Problems are, Mobile Auto ON/OFF, Camera flash problem, Ear speaker problem. I went to XOLO SERVICE CENTRE at Spencer Plaza Chennai.They rectified the problems, except the Mobile Auto On/Off.They are telling the reason is, Accessories like Battery not available in Spencer plaza centre.Service centre persons are not giving their suggestion properly. I worried about purchasing your mobile, because of unavailability of accessories.Kindly...
Complaint comments Read comments Complaint category Products & Services

Xolo - replaced cellphone without my knowledge

User
 Ekta Gudade on Aug 22, 2014
i was having xolo intel x1000 which i took in 14November 2013 which as been only 10 month i was facing with problem of battery heating, and data loss, battery, display problem so i gave it to service center for inspaction which is in malad (w) mumbai on 24th of July 2014. when i went to take my cell phone they told me your cell phone has been replaced xoloT1000 by the company .becouse it cant be repaired they said and the company not give me back my old cellphone and said to use the replaced phone force fullly they gave a of mr. bupta 7506403177 but even he is also not picking up my calles .and.gave...
Complaint comments Read comments Complaint category Electronics & Appliances

Xolo - Worst battery with Worst service

User
 Atm Lalith on Aug 21, 2014
I had bought XOLO Q500 on 10/02/2014 from CZONE Kanchipuram. within days my phone's battery had expired. I had given them in XOLO CARE DEPROSYS TECHNOLOGIES chennai for warranty replacement ON 28/06/2014. Its relay embarrassing to find there is'n any replacement for it on the stipulated time frame(i.e. 28 days/26/07/2014) given by the service center, they had intimated to wait for another 15days & they had given a contact number of Mr. Pandi Kumar (9994594195)person in-charge. When trying to contact him on several accations there isn't any kind of response. I don't find any kind of trustability...
Complaint comments Read comments Complaint category Mobile Service Providers

Xolo - ​XOLO Worst after sales-service - not able to repair after 1 month

User
 vinodkadia on Aug 21, 2014
Mobile XOLO Q2000 Job No. 310000583793 on 16.07.2014 - mobile submitted for repair at F1 Help & Solution Service P.Ltd., Surat. Various XOLO mobiles have LCD-screen issue and they do not have enough spare to repair and satisty customer quickly. Till date I have not received my mobile repaired back. To repair screen issue XOLO is taking more than 25 days is a huge delay and no update when shall I get back. I feel they have philosophy of sell in bulk and forget. This device is launched in last 8 months and XOLO Company is not able to repair mobiles quickly. I tried to contact local service...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - zolo Q2000 submitted on 10th july at charni road (mumbai) service center, still not returned

User
 yash bhanushali on Aug 21, 2014
dear sir,
WORK ORDER NO. 310000569869.
PHONE NO. 9664614323.
I have submitted my zolo Q2000 AT F1 solutions, charni road, mumbai service center on 10th july 2014.
and i m not getting positive response from them instead they are making false statements regarding delivery and repair of my phone,
itz been 42 days since my submission.
PLZ GIVE ME CORRECT INFORMATION REGARDING THE STATUS OF MY PHONE AND PLZ HAND IT OVER TO ME FAST....
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Phone Not Received From Service centre [Resolved]

User
 Chirag_1985 on Aug 21, 2014
Dear Concern, My Name Chirag Chitrans belongs from Delhi.I am using Xolo Q1000 Mobile Phone From last one 11 Month ...My phone is facing some problem like ...Hanging / Automatic Switch off / Display is Broken / Battery Problem automatic decrease and Increase / after that i visit to Service centre in Noida Sector-18. Service Centre name :- Ambe Electronics J-40 1st Floor Sec-18 Noida (UP)0120-4233629. And Contact to Mr.Dinesh . He check my phone and say please submit your phone only for 2 hours. I Deposit My phone on 19 -July-2014 To Service centre . Job sheet no is :- 10330 which will be given...
Complaint comments Read comments Complaint category Mobile Service Providers

Xolo - Opus 2 not working properly from Day1 of Purchase

User
 subhasish.roy on Aug 20, 2014
Mobile no. +919619899513 IMEI no. 911369250120588/911369250171086 I purchased a XOLO Opus2 on the 16th of August, 2014 from the “Mobile.com” store in Vasai West, Maharashtra. The same evening I encountered a problem on the Play Store of the phone, and the phone started malfunctioning. I went to the store, Mobile.com, on the 17th, where the store executive, formatted my phone and gave it back to me saying that it was because of some virus maybe and made me buy an anti virus pack. On 18th, I again encountered the same problem and this time, I could not even use my phone to make a call, because...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - xolo q2000

User
 suriya subbiah on Aug 20, 2014
i am having xolo q2000, after one year one time my mobile felt down from that time onwards it is not working, when i gave my mobile to service center by seeing your website, they said the fault cannot be resolved.but we can try by changing spare(PCBA) of rs.6000+tax of 14%, so i want to service my mobile by your own service center, not by the authorised dealers or etc..so i request you to take my mobile through courier for that i want your service center postal address otherwise you should give me a solution for my mobile. my contact details:- CT.SURIYA SUBBIAH, no b3, 3rd floor, mithabrindhavan...
Complaint comments Read comments Complaint category Electronics & Appliances

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