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Xolo Customer Care

Lava International Limited

New Delhi, Delhi
Mumbai
Mumbai City District
Maharashtra
India - 110001

Customer Care Phone Numbers and Contacts

Phone:1800 30100104
Mobile:989104 2537
 9650444477 [SMS]
Corporate Communications Department
Email: mediacenter@xolo.in

Xolo Mobile Head office
Xolo Smart Phones
A-56, Sector – 64
Noida-201301 (UP)
Tel: 120 463 7333
 
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Xolo Complaints & Reviews

Xolo - Disastrous battery & service centre

User
 rohitkumar.alpha on Apr 24, 2014
I bought Xolo Q700 and it was not even an year that it battery got all swollen up (Similar problem is being faced by many other users). I went to the Service centre in Mumbai (Charni Road), there they told me that the warranty on the battery is only for 6 months. So I told them OK, I will buy a new one. Then they told they don't have it right now, It will be available next week(this was in Feb last week). I went there next week then they told me that It will come after 15 April, then 18th April, they kept giving me dates but it didn't come. now they have told me that it will come after 28th April...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Mobile battery and CAll center/Service Center representative being rude

User
 nehacool88 on Apr 23, 2014
hi, My husband purchased XOLO Q700 mobile before 10 months. Its battery got swelled up within a year of use. The use was moderate but then also we got trouble with the battery. I personally visited the service center Cellpoint Communications service center in viman nagar Pune on 17th April 2014. they promised it that the battery will be provided by 21st april. but from 21st april to 23rd april 2014 i visited the center thrice at 10.30 am but it was closed. official working hours for teh service center is 10 to 6 but then too it was close. I called the call center of XOLO and they...
Complaint comments Read comments [3] Complaint category Mobile Handsets

Xolo - Bad Service

User
 Ajitpal Randhawa Tarksheel on Apr 22, 2014
Respected Sir/Madam, I have XOLO x500 (copy billl attached bellow ) handset . Sir i had submited my mobile for second time in bathinda XOLO care centre . Before this i had submitted on date 19-03-2014 in XOLO care centre Sirsa two times(for two months) but they return back as it as . Now warrenty of mobile will be pass on date 10-06-2014 . Sir Please take legal action . Thanks...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Non repair of handset till date (i.e 21.04.14)

User
 Shailendran K on Apr 21, 2014
I
have purchased one mobile phone
handset XOLO Q 500 in the month
of January 2014.From the month of mid February the phone started giving
troubles such as fast battery drain out, cell broadcast (Despite force stop
from setting menu) and getting non responsive during the use.


Hence
the same was submitted to your authorized service center on 11.03.2014 at Mumbai, whose address is as under:


F-1
Info Solutions and Services,


P-13
Kala Bhavan,


3rd
Floor,...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Battery of XOLO cell phone

User
 kirten mehta on Apr 16, 2014
I purchased a XOLO company cell phone on August 8, 2013. In starting of March the battery became swollen and due to this the phone stopped working. It has been around 45 days now and I have been to many service stations of XOLO that the people of XOLO tell me to go but I am not getting any proper answer as to when will I get a new battery. No one is helping and so please look into this matter seriously and please result in me getting a new battery. They don't give me straight answers as to when the new battery will come. So please help me and I am really tired and fed up!!!...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Cell phone getting switched off

User
 Sunil Kumar 'Neo' on Apr 12, 2014
Hi, my Name is Sunil Kumar. I bought a Xolo A500s IPS on 19th of March. The phone has already started to give a Lot of problems by Getting switched off every now and than. Once the phone gets switched off automatically, its takes minimum of 4 hours to get on again and i have tried every alternate way the customer care told me but in vain. This is continuing from past 4 days and now i Am facing a lot of problems as i got only one phone. Customer care executive informed that it will be repaired And given but i asked for replacement which they are not ready to give. If the phone was old than i would...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Xolo is world's most frauds company

User
 vks singh on Apr 11, 2014
i am vikas singh n i work in zee news. I hv submitted my phone for repairing, but due to careless response xolocare is not supporting me i hv called 20 times and i hv all recording. Service center is not answering and not repairing my phone. As soon as possible solve my problem otherwise i planning to lodge a complaint in consumer court. Take it very seriously. Xolo care is world's most worst care. Vikas singh 9873067626 imei no. 911300450037835...
Complaint comments Read comments Complaint category Mobile Service Providers

Xolo - Brand new phone is defective

User
 Bhavesh Kaushik on Apr 9, 2014
I am Bhavesh Kaushik resident of 20, Yati Nagar, Hansi, Hissar, Haryana. My elder brother Bhagwan Kaushik was criticaly ill and in ICU so I had to go to Mumbai, en route my old phone started malfunctioning so I purchased a new phone XOLO A500S from Gourav Telecom (shop No.1064) in Bawana, Delhi and after that boarded my flight to Mumbai.
I had to switch off my phone during the flight period. After landing in Mumbai I tried switching on my new Xolo Phone but it wouldn't start. I plugged in charging then too it wouldn't start. I Dialled Xolo Customer Care and talked to their customer...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - xolo is very very very ...... bad company

User
 sajjan agrawal on Apr 9, 2014
i have given under warrantee mobile at Malad service center on 27.02.2014 but till date there is no any progress. they it will take more than 6 months due to non availability of part asking for another new phone, they reply that it is co. policy....
Complaint comments Read comments [1] Complaint category Mobile Handsets

Xolo - Q700i repair, worst service and care experience from a care in 21 century

User
 VishalU on Apr 7, 2014
I have purchased ‘Xolo-Q700i- SR. No: 911310451588132’ model on 18/01/2014 from Telephone Shoppee-Pune-India. Due to screen damage I submitted the handset at Xolo authorized care center in Pune, “Sai-Computers & TeleShoppee-Pune-India” to repair it.[on 12/03/2014]. I was told that I need to change screen & touch pad and will be charged 4K for the same, also it would take around 5-7 days to get the parts. Now it has been almost a month still I haven’t got my handset back. Each time I call to this care shoppee, I am asked to wait for more 4-5 days on the reason that 'the part...
Complaint comments Read comments Complaint category Mobile Service Providers

Xolo - display and key not working and received after more than 1 month

User
 sajjan agrawal on Mar 31, 2014
After purchase within six month display touch not works.
Given on 27.02.2014 in Malad Service Center, but after 1 moths has been passed and i not get my mobile back.
i have made many calls But there is no response after many reminders, mails, they give standard reply when it repaired, you will be get....
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - I want my phone back xolo opus q1000

User
 HiteshPatel12 on Mar 28, 2014
I have bought Xolo opus q1000 on 2/1/2014. on 26/2/2014, without any reason there is Lines in Display. And LCD is blinking. I went to service centre on 27/2/2014. I give it to them. After 19 days I called in customer care they told me that my phone is in process and estimated date was 16/3/2014 but why phone is not delivered. And told me to call after 2 days. on 26/3/2014, i called again to customer care, I got same answer and estimated date is 28/3/2014. But he does not know why it becomes late. They also do not know service is done or not. Today, 28 march, I called again. They told me that phone...
Complaint comments Read comments [2] Complaint category Mobile Handsets

Xolo - mobile damaged by service centre member

User
 Rounak Kalsi on Mar 14, 2014
Recently i had a problem with my xolo q700 ...The headphone was not connecting properly with the phone.so i decided to go at the service centre describing my problem.they took my phone and told me that they r sending my phone to the main service department ...i m not sure that they have send it to delhi or mumbai...then after few day i received a call frm their side that my phone is physically damaged...i dont know how it is possible...bcoz when i submitted my phone it wasnt physically damaged at all...now i dont know what to do...they r not giving any reply..expecting a reply as soon as possible...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Touch screen problem, no resolution given by service center

User
 kamalkumar199216 on Mar 13, 2014
Hi,

I have purchase your XOLO Q1000 OPUS on 1-Feb-2014...

Within 7 Days i have facing touch screen problem in my mobile when i am using mobile on SUN LIGHT mobile touch screen and touch key pad not working after some time issue mobile working fine but same problem continuously facing in sunlight so as per same complain i am went to your Dehradun Service Center.

First Work Order No # 310000239506
Resolution Given by Service Center- No, He update software.. but after that i have facing more problem so again i am visit at service center he take...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - mobile model no. X1000

User
 mahenderkumarmcx on Mar 10, 2014
I have bought a Xolo X1000 mobile from CROMA with one year warranty. After 15 days when mobile network stopped working I have visit in service center mentioned address. Company name F1 is who is taking care of repair of mobiles purchased from XOLO. i am recive my mobile Approxe 1 month 10days again same problem Now it has been more then 8 days but i Haven't got a satisfactory reply from them about the mobile. Every time I call them they say will get back to you in couple of days. To my surprise they said I am not recive & not update any update regarding your mobile....
Complaint comments Read comments [5] Complaint category Mobile Handsets

Xolo Mobile - Not providing proper service after purchase

User
 lonkar.yogeshr on Mar 8, 2014
I purchase XOLO Q2000, which was worth 15, 000 Rs. It is good phone I don't have any complaint about it I purchase it on 6th Dec 2013. In January left side earphone of My Headphone stopped working and so went to customer care center of XOLO here in Bhosari, Pune. They took the headphones for replacement and told me that they will give it back to me in 10 Day's this was on 30th January 2014. After that I contacted them several times few times I even went there my self but every time I got only one reply that they have not received any Headphones from company yet will take more time. On 5th of February...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo Mobile - Xolo Bad Service and Bad Product

User
 rahulebajaj on Mar 4, 2014
with in 48 days my new Xolo cell have issue (phone Dead)i submit cell in service center they give me time 27 Days for small issue They dont Provide me any Stand by phone.im a engineer, i knw this issue is very small so WHY THEY Take so much timeI spend 20 thousand Ruppes for mobile and within 2 month i face issue and they take approximate 1 month for repairing Note: issue is Phone is Dead so they take time 27 daysIM A CONSUMER I SPEND 20, 000 RS. AND i Stopped my all work without my cell phoneI NEED REPLACEMENT within 50 days my cell have issue.Submit Date:25 Feb 2014Model: Xolo Q1000SMY XOLO IMIE...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo Mobile - faulty xolo handset, within 10 days no replacement

User
 veena_p on Feb 28, 2014
No response to my beLow email Dt 27.02.14From xolo To M/s XOLO MOBILECustomer care Myself, purchased XOLO cellphone on dated 11.02.14. (Invoice attached) Within a week time ie. On 19.02.14 newly purchased XOLO handset has automatically got switched off. After trying lots it was not responded and remain dead. Immediately after this incident I had contacted XOLO service centre THANE on dt.22.02.14 to know about the exact problem. I was told about software issue and asked me to submit handset for a week time to resolve issue. Once again when I visited to collect my handset I was told that...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo Mobile - Service/repair related of imei no.911310450027348

User
 Mr.Noor Alam on Feb 26, 2014
Dear Sir/Madam,

This is inform you that i have purchase device on dated 15.04.2013 from in the name of Mr.Ilyas IMEI no.911310450027348 and device keypad is not working, regarding the same issue i have visited your service center at F1, Charni Road, Mumbai, vide order no. 310000184574 dated 19.12.2013 after 15 days they were replied that the device is physically damaged but when i handed over to service center in working condition and in the receipt it mention that typing issue, when they handed over my device in dead condition and after that i contacted with you call center and...
Complaint comments Read comments Complaint category Mobile Handsets

Xolo - Xolo Q700 defective piece not able to repair it

User
 Bharat G.Patel on Feb 26, 2014
Dear Sir,

I faced 4th time jack problem in my xolo Q700 wide call id 310000259743 dated.18-02-14 so I talked service centre- call centre and Mr.Chittaranjan Jha (service head)for replace the phone because its every time repeat same problem and not get permanent solution. service centre said I have no right to replace it only repair it. and Mr. Chittranjan said we will only repair your phone so you use it check it and in future when you face again problem you can give it again and we will repair it, its only process. this is our policy we are not able and sure to give you permanent...
Complaint comments Read comments Complaint category Mobile Handsets

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