Andhra Pradesh State Road Transport Corporation [Apsrtc] — bus delay in pickup

I've booked the ticket for the occasion of Pongal with APSRTC special bus and traveled on 11-Jan-2019. My boarding point is at Nizampet and scheduled arrival time is 10:10 PM but the bus is arrived after 11:45 PM. Up to 11:30 PM the bus is not assigned for the journey. I checked with the driver after boarding into the bus, why bus got the delay. The driver said that I've started from Vijayawada by 4 PM to arrange the vehicle for this journey.

APSRTC didn't provide an update to the passengers on the bus delay even no facility to wait in the stop.
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Andhra Pradesh State Road Transport Corporation [APSRTC] customer support has been notified about the posted complaint.
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    Andhra Pradesh State Road Transport Corporation [APSRTC] Phone
    +91 40 3010 2828
    Andhra Pradesh State Road Transport Corporation [APSRTC] Address
    Majestic Bus Terminus, Gubbi Thotadappa Rd, Gandhi Nagar, Bangalore, Karnataka, India
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