Andhra Pradesh State Road Transport Corporation [Apsrtc] — Iam complaining about APSRTC bus services

Dear Sir/Madam,
Iam travelling in APSRTC Super luxury bus from Kurnool to Bangalore on 26th April, 2022. Bus service no. 6344, Bus no. AP39Z0119 in seat no.16(Ticket no.[protected]. I have booked this bus by considering as a semi sleeper but in this bus push back is not working. Seat is not moving inch also. I paid Rs.642/- for this seat. I need to travel almost 400 kilometres with 7 to 8 hours journey. If the seat is not push back I can pay for express bus charges(in which push back is not available) only right. I need my money back. Please check the seat and do the needful to me.