Andhra Pradesh State Road Transport Corporation [Apsrtc] — irregular behaviour and timing by the conductor

I have been travelling from vijayawada to nuzvid through nonstop service, service number - 3998, on 16-march-2019.
It is the first non-stop service and the scheduled time is between 5 to 5:15 am.
But due to the unavailability of the conductor the service is delayed and all the passengers suffered because of this. The bus delayed for an hour and even then the conductor did not reach. The second service conductor has to come a then the bus started.
Ideally first service means, people who are coming from far away places will be boarding. I travelled from hyderabad to vijayawada, and from vijayawada to nuzvid i have to take the non-stop service.
Request you to make the services start on time, atleast for the first service.

Thanks and regards,
Raja