Andhra Pradesh State Road Transport Corporation [Apsrtc] — Refund of amount

Address:

P Sreenivas Rao, H.No. 9-32, Ammanabrolu (Village and Post),

Sir,
I have booked a ticket from Naguluppalapadu to Hyderabad on 28.04.2022 twice at APSRTC website. I have also paid an amount of Rs.555/- (Rupees five hundred and fifty five only) two times vide reference number[protected] via UPI and[protected]. But the transaction failed and also a message received. An amount of Rs.541.00x2=Rs.1082/- instead of Rs Rs 1110/- refunded in to my bank account on 02.05.2022 and 03.05.2022. Customer care number not answering properly. I called customer care on 02.05.2022 for clarification. He informed me that gate way charges deducted and disconnect my call without any suggestion and complete clarification. Most worst and irrespective response from customer care. I don't understand about gateway charges. Gateway Charges initiated at the time of payment. Hence, it is requested to educate customer care officials and also refund the balance amount of Rs.28.00 into my account as quick as possible.
Thanking you Yours faithfully
P Sreenivas Rao (0890)