Andhra Pradesh State Road Transport Corporation [Apsrtc] — Refund of money (negligence of conductor)

Address:	Bangalore, Karnataka, 560076
Website:	www.apsrtc.gov.in

Sir,
On 24/5/2016 travelled from SRIKALAHASTI TO BANGALORE service no: 5624, by 5 pm bus stopped for the lunch (on spite of requesting many times by the passengers) from 2 pm, they stopped at 5 pm at palamaner. our ticket no:ET 14996 (4 persons), we finished the lunch within 10 mins & came to board the bus, for our surprise bus was left, very soon other APSRTC bus no: AP03Z0071, we boarded & requested conductor to contact department & guide us, we called to department they gave us the conductor no: [protected], called him, he told we are near we'll wait for 10 mins, we reached the spot by 8 mins but bus was not there again called the conductor told that your luggage is safe you can collect at majestic (bangalore city), so we requested him to transfer our ticket to the boarded bus, without answering he disconnected, continuous call was made by us & even this conductor no response, then called the department they told to buy ticket after that you can lodge complaint to them & refundable is possible, so by 8.45 pm we reached majestic, we called him he received & told a place to come in majestic boarding point platform 4, at enquiry board we reached there for our notice we say our luggage but no driver & conductor & the bus, immediately moved to the platform 4A of the APSRTC booking board, 2 persons heard our complaint very negligently told you cannot get your ticket money, you have contact AP depo manager, we asked for the contact number neglected us telling "lost is lost."

Please take necessary action against the conductor warn him not to happen any public (its conductor duty to count the tickets before leaving)

do the needful.

regards
Rajalakshmi