Andhra Pradesh State Road Transport Corporation [Apsrtc] — Transaction is failed and amount deducted

Transaction failed but amount got deducted,
Service no: 47236
Travelling : chittoor to bangalore
Date of booking : 22nd july and
Date of travel : 24th july

I need the refund amount of 744 rupees

OS APSRTC [protected]
Cheq/red : [protected]

This area transaction details.

If transaction gets failed why does no email notifications present in apsrtc app

Customer contact no are not reachable.