Angel Broking — Refer and earn voucher

I referred two peoples for which I received account opening voucher of 250 rs But haven't received first trade voucher although as per there t&c it should be received by 7 working days but it's been 20 working i have raised my complaint here are the reference number 02393963 but they are just giving any answer and just giving dates I'll attach the email they have sent me
My client code= s440877
Name of persons i have not received voucher are
1. Suruchi Pandey
2.Ashwin soni