Apollo Cradle — about the appointment

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Apollo cradle

Dear, i took treatment in apollo cradle, brookfield on 27th nov again doctor said me to visit on 13th after doing scanning. So i called them to book an appointment for both on 12th i said within 3 days u can give appointment. But their response was immature and non logical, she said me that i have to take appointment 15days or 1 month back, is it logically correct? When my health is not good then only i can book right? Even the way she spoke was rude. My condition was not good i couldn't wait for more time but they didn't understand. Otherwise when i visited the hospital that time only they would have said me to book on spot right? I never expected this kind of response from the most prestigious hospital. I hope you'll take action on it. Thank you