Apollo Cradle — Booking amount refusing to refund in case of Maternity

So rude people and inappropriate behaviour of people like Ruchi and Pooja who sell the delivery package at sector 14 gurgaon branch at apollo cradle

We booked for maternity delivery package around 27 dec2022 at sector 14 branch in apollo

Later somehow due unforseen circumstances we could not able to proceed with the same hospital for delivery and opt for refund or adjustment of booking amount. But so insensitive people Rich and Pooja denied for any kind of such thing.

I believe it is the right of the patient to avail the services specially in case of maternity with any hospital and hospital cannot deny to refund any amount whose services were not availed.