Apollo Cradle — Over billing, Worst care manager

We got baby delivered few days back. After the delivery they asked mother and baby to wait for 2hrs in a room(Not NICU) next to OT and then they sent for ward. While billing they have charged 12 thousand for this 2hrs. When I questioned the care manager Manjula of Apollo cradle Koramanagal her response was so irresponsible. She was like since you are family is happy u have to pay happily and go and she was not ready to explain about the charges. And all the bills exceeded more than what she has promised. Even rooms was not so good for what they charge.