We are bearing Hyundai Alcazar Car (7 seater)
To begin with, This particular Tyre started showing signs two months of started using the car. It became noticeable in the last 6 months and gradually worsened. Fortunately, Our driver identified a notable difference on that Tyre and compelled us to look over this which made us to reach out the Hyundai service center before any mishap as such a Tyre burst would happen if left unexamined.
Apollo Tyres service person sent a report with a statement that it is not a manufacturing defect and was due to external factors so not considered for replacement, said in a negligent manner.
For your kind information, We have two more cars bearing the same 0027 vehicle number (XUV 700 and Tata Harrier). Most frequently, the other two cars will be used for long-distance travel in both rural and city roads accommodating no less than 5 people but we did not come across these kinds of issues in them. When it comes to Alcazar travels on an average of not less than 50 KM per day with our sir and a driver at times 3 commuters on maximum every day that too strictly on urban roads has seen this issue even before it crossed 2, 000 KM.
A question that’s being raised here is are we inefficient in utilizing the car full packed which would have shown the reality in the first few days. Or Apollo tyres for the sheer negligence which installs a tyre with minimal defects and after days o[censored]sing the vehicle, blame on customer stating that’s because of external factors not the manufacturing fault?
Furthermore, If at all 5 or 7 passengers travel in this car every day then a mishap definitely would have occurred in the second or third month o[censored]sing the car and Apollo tyres would be responsible for that accident.
Also, The car is being stranded because of this issue for the last 10 days, and going on still that totals to a huge loss Apollo Tyres would be responsible for the delay in providing a resolution stating baseless reasons.
If it isn’t any manufacturing defect, why does this issue start troubling us from the first few months after car delivery? If every issue that arises in apollo tyre is not considered a manufacturing fault and not qualified for replacement even under warranty, How could we drive without any worry about our safety with the rest of the tyres from the same brand? Or with 5 or 7 passengers? Also if it’s a manufacturing defect, How come is it allowed to be fitted on this car while in production?
Currently, We have been trying n number of times to contact that service guy who is not responsive at all. When we call customer care, they again raise a request to him who isn't taking any concern towards us.
Never expected this kind of bizzare experience from Apollo tyres.
We are utmost worried about safety to drive Car with rest of 3 tyres also from Apollo. Seems, 5 years warranty by them is just for namesake and nothing else.
To conclude, We urge Apollo tyres to provide valid resolution by replacement of new tyre reason being under warranty.
For your reference:
Complaint number: TC[protected]
Complaint number(2): TC[protected]
Customer ID: CI[protected]
Car Showroom: Laxmi Hyundai, Birla Junction, Vishakapatnam, Andhra Pradesh
Apollo Service person: +91 [protected]
Apollo regional service incharge: +91 [protected]
My contact number: +91 [protected]
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