[Resolved]  Apollo Tyres — Crack in the Front Tyre (passenger side)

Address:

New Delhi, Delhi

I recently purchased a new Hyundai Xcent car fitted with Apollo Tyres. Within 10 days of purchase, I noticed that one of its front tyre (passenger seat) has developed a crack. Normally with a new tyre it should not happen and also the fact I travelled only 100-120 kms with car at that time. I registered my complaint with the customer care number and i was asked to inspect the car with the nearby Apollo tyre dealer. My husband took the car to the tyre dealer and the customer care executive there told him that crack in tyres are not covered under the warranty policy. He tried to tell that this is new car and a new tyre and how it can develop crack like this keeping in view the fact that car was for used locally and it was not taken for a long journey. He took the example of the previous car tyres of other company and told the executive that there was no compliant with the tyre even after seven years of purchase baring normal wear and tear. The executive out rightly refused to do anything and told my husband that since he (husband) took the example of other tyre and by doing this the Good will has been lost, he (executive) will not do anything anymore. He also told that he would have done something, if my husband had not mentioned the name of any other tyre. But it is a common thing for a customer to try and persuade the executive to correctly respond to the queries. Such an arrogance from the executive is totally unacceptable. I would request you to kindly look into the matter and respond at the earliest. Thanking you, Poornima Menon, 17-C, Pocket-A, MIG Flats, GTB Enclave, Delhi-110093 [protected], [protected]