Apple India — Iphone 13 display line issue

vidya vetcham

Oct 7, 2023

Address:

kakinada

Good Morning..
I am having an issue with my iphone 13 which i bought which is now in out of warranty, it was working well till I updated the software and now facing a problem with the screen, strange green line is appearing on the left side of the screen, this caused only when i updated the software and i need a solution for the above issue from your end.
As the Software faults are rectified from the company, providing malfunctioned software to us is totally a loss for me.
I request a service for my phone display kindly understand and resolve this issue as soon as possible.
a ttached bill and others for your reference.
Thank you.
Vijay
IMEI[protected]
M VIJAY KUMAR
Purchase: 1 YEAR 5 MONTHS

+2 photos

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Comments

JasbirBhatti

from Pune, Maharashtra

Dec 26, 2023

Please submit a complaint to the Consumer Forum. I encountered a similar issue with my iPhone 14 Pro Max 256 GB, which was still under warranty. However, I have been requested to pay an additional Rs. 82, 500 as a replacement cost. I initially paid 1.5 lacs for the phone, and now they are demanding an extra 83K.

According to an Apple service center agent, approximately 20 cases per month are reported for the same reason, and customers are being asked to bear the costs even when the phone is within the warranty period. This appears to be a widespread issue, potentially constituting a significant fraud operation in India.

Consider the impact when extrapolating these numbers – one store handling 240 cases in a year, and with two Apple authorized service centers in Pune alone reporting around 500 issues, the scale of the problem is alarming. When considering the entire country, the magnitude of the situation becomes even more concerning.ie