Apple India — iphone6 is having hardware issue

Address:

560068

IMEI Number: [protected]
Serial Number: C79V488SHXR6
Issue: Bend gate and screen popped out at the bottom right corner.
Purchased Date: 22nd Sept 2017
Seller: E-mobiles thru Amazon.in
Issue Identified Date: 20th May 2018
Issue Reported Date: 21st May 2018

I have purchased IPhone6 thru Amazon.in during Sept 2017 sale. I noticed that screen in the bottom right corner popped out a weeks back i.e., 20-May-2018 and then I visited to icare service centre in HSR layout, Bangalore and I showed it to front office guy, he told me that there was a bent on the enclosure and will not accept to do service under warranty. Later he went inside the restricted Area and came back and asked me to submit the Phone to diagnosis. I told him that I don't have backup data. I will submit the phone once backup is done.
24th May 2018:- I revisited the service centre and submitted the phone for further diagnosis.
25th May 2018:- I got call from service centre and they are not servicing the mobile as it has bend on the enclosure. Later, I got the SMS that you are mobile is ready for delivery.
26th May 2018:- I re-visited the service centre to collect the phone. Phone was not serviced and he asked to contact Apple support[protected] for these kind of cases.
I called to Apple support once I reached home, one of the executive picked up, I explained the complete situation that I’ve gone thru so far then she asked me to be on hold online that she want to contact senior executive for further assistance. She assigned this case to one of the senior execute (Javeed Mohammad). I explained everything to him again and then he asked me to go back to service centre between 3PM to 3:30PM, then he called me back and spoke to the service centre execute (Rahul Kumar) and he asked Rahul to take pictures and send it to him for further investigation.
27th May 2018:- Javeed called me on Sunday and told me that he got the pic’s from Rahul and he also escalated the case and next level and update me on Wednesday.
30th May 2018:- I didn’t receive call from him. One of his team member called and told me that this will be considered as accidental damage and will not accepted under warranty service. They are asking me to get it fixed as paid service.

Apple Iphone6 and Iphone6s has this issue. See the below for more details.
1) https://www.extremetech.com/mobile/270055-documents-reveal-apple-was-aware-of-ip...⇄
2) https://www.kitguru.net/lifestyle/mobile/apple/matthew-wilson/court-documents-re...⇄
3) https://venturebeat.com/2018/05/24/apple-knew-iphone-6-bent-easily-but-released-...⇄
4) https://www.theverge.com/circuitbreaker/2018/5/24/17389220/apple-bendgate-intern...⇄