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Apps You Need

Apps You Need — Apple iPhone 6

Address:201301
Website:www.appsyouneed.in

CIN No- SD[protected]
Customer Name- Manoj Kumar
IRN number- IRN438989
Brand and model- Apple iPhone 6(16gb)
Damage type- Physical Damage
Damage Date Time- 29 January 2017, 01:15 PM
Insurance company- Apps You Need or New India Assurance limited
Apps you need is the worst insurance company I have ever seen in my life. They declared my handset as total loss. They do what they want. My iPhone was working properly and I have also made a video as a proof. Please see this sir it's a humble request and do something as fast as possible.
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Apps You Need customer support has been notified about the posted complaint.
Feb 17, 2017
Updated by Manoj32242 https://drive.google.com/file/d/0B3GDo1KmZdBnQWtLOHFzOWlvcE0/view?usp=drivesdk

Please see this video by clicking on above link. You will understand everything.
Feb 17, 2017
Updated by Manoj32242 https://drive.google.com/file/d/0B3GDo1KmZdBnQWtLOHFzOWlvcE0/view?usp=drivesdk
Feb 17, 2017
Updated by Manoj32242 Please everyone check this link by doing copy paste.
Feb 17, 2017
Updated by Manoj32242 Here are some screenshots taken by pausing video again and again. That's why it is not much clear but something is better than nothing.
That's why I am preferring video. So please take a look on video by copy paste the link I have mentioned above 2 or 3 times.

Feb 19, 2017
Updated by Manoj32242 It's my message to apps you need with video proof

Feb 19, 2017
Updated by Manoj32242 And their reply

Feb 19, 2017
Updated by Manoj32242 By reading their reply, I do what they say to do. So I complaint on the company's dashboard.

Feb 19, 2017
Updated by Manoj32242 They say that they will reply after 48 hours maximum which means 2 days.
Day 1 complete
Day 2 complete
No reply
Day 3 complete
No reply
Day 4 complete
No reply
So I continue sending messages to their mail I'd [protected]@appsyouneed.in
Wait, I am showing their reply's on mail
Feb 19, 2017
Updated by Manoj32242 So, Here are my 2 messages sent to apps you need on mail.
1 message contain text and 2nd message contains a video which was a proof that my handset was running properly.

Feb 19, 2017
Updated by Manoj32242 And as expected, their reply was this

Feb 19, 2017
Updated by Manoj32242 Therefore, NO OPTION LEFT FOR CUSTOMER.
They will do only what they want.
If they will say that the India is declared as the most Gareeb Country in the world.
Should the India will declared as the most gareeb country??
Ase hi ye keh rahe hai ki your mobile is declared as total loss. To inke kehne se kya mujhe Maan Lena chahiye!!??
Feb 19, 2017
Updated by Manoj32242 I have complained one more time in their dashboard box and then finally their reply came on my mobile number and email and their reply was

Feb 19, 2017
Updated by Manoj32242 Abhi tak mene Apne mobile ka original box, original invoice bill, accessories diye nahi they kyuki mai inke pichle decision se hi sehmat nahi tha. So I refused to give my handset box bill and accessories.
But they have continued their process by cutting depreciation charge of 50%, and excess charges(10% of accessories because I don't give, 10% of box) which means 7400 rs. And 50% depreciation= 18500 according to my invoice billing amount.
And total goes around 25900 which mean I will receive a cheque of Rs 11000 or vo bhi after 60 days.
Mai pehle vale decision se to sehmat tha nahi or inke is decision ko dekh kar gussa hi bohot aaya to Maine phone kia lekin inke kisi bhi bande ko koi matlab nahi customer se to khud se hi baat bhi nahi karte or aapka din shubh ho dhanyawad kehkar phone kaat dete hai
Feb 19, 2017
Updated by Manoj32242 To mene pareshan hokar 1 or mail daali kyuki Ab to [protected]@appsyouneed.in ki taraf se reply bhi aa chuka tha kyuki mene inke dashboard par ye complaint bhi ki thi reply na krne vali...To mene gusse m pareshan hokar last m 1 or mail dali

Feb 19, 2017
Updated by Manoj32242 Or inki taraf se reply aata hai Jo ye dekhiye

Feb 19, 2017
Updated by Manoj32242 Bus Ab to bilkul bhi inn ghatiya bando k muh lagne ka Mann nhi tha. So At Last, Apne aap ko shant rakhte huye mene shudh Hindi m inhe 1 or mail kia Jo ki mene 18 tarik k raat k 11 bje k aas pass kia.

Feb 19, 2017
Updated by Manoj32242 Mail nahi, mene inke is ghatiya sawaal ka jawaab diya

Complaint comments 
9 Comments

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Comments

They are doing the same to me right now. They have declared my phone s7edge as total loss when only my screen was supposed to be replaced and everything else was in good condition.
Reply
Very good brother, Apps you need is a fraud company I know but can't able to prove it.
You have done great by making video before giving your mobile.
Amazing Man
Keep it up and sue this fraud company.
I am totally agree with you. :D
Reply
Jaago Grahak Jago Jagograhakjago
Reply
They are running a scam. My phone also can easily be repaired and there is no fault in it except the screen issue. Won't leave them so easily.
Reply
It is a fraud company
Reply
Why don't we combined file a case of fraud and cheating in consumer forum against the company?
Reply
Zoya Sharma's reply, Sep 17, 2017
I am already filing one.
If you guys are interested in joining a fight against this company, please feel free to contact me.

Regards,
Zoya
I am yet another customer of apps you need, I totally agree that it's a fraud company. Their claim process is designed to cheat customers. It's completely one way process of rejecting even the most genuine claims. I am thinking about filing a formal consumer complaint against them in consumer court.
Reply
bhaio is trh se ku6 nhi hoga hum sb ko milke ku6 krna pdega
Reply
nikunj ur ryt i totally agree with you. i think hume milke kuch karna chaiye sabko. my number is [protected]. mera b iphone 6s fasa hai inke pass. lets get together nd kuch decide karte hai.
Reply

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