Apps You Need — my iphone 7-128gb worth rs.70, 000/- mobile theft insurance claim

Address:

Bangalore, Karnataka, 560054

My name is praphul gangadharan, i had bought apple iphone 7 128gb rs.70, 000/- rs.6, 000/- for apps you need insurance from simtel mobile planet rt nagar bangalore and they suggested me to go for mobile insurance from apps you need company which is a big fraud company i came to know now. They are not giving claim and closing claim request by saying documents not submitted within time limit.
I have registered complaint of mobile theft on 28, sep 2017, and trying to submit claim form along with all the required documents on 28, sep 2017 as they intimated to submitted documents before 48hours. I was not able to register on the company website nor i was not able to connect to the customer care number[protected]. But after 48 hours when my call got connected they are replying "your case has been closed because your document was not submitted within time limit by your side and tat is over. We are unable to process it further anymore... Customer care support is very very poor, no one is answering my queries. Customer care is helpless they do not have any authority to do anything, they can only tell me that my claim is rejected. Who am i supposed to get answers from?... Really i am facing a big problem to interact with app you need company. I have an f. I. R copy with me with invoice bill of mobile & the invoice of the apps you need mobile insurance with me. I tried their customer care number so many times but they were not attending my call anymore. Is it the way to satisfy their customer which are buying their policies to fully trust on them?... Better you close your company and stop harassing consumer. Please reply why one should not go to consumer court and take a legal action for the mental harrasement i have been going through these past weeks...