Appsdaily — Regarding settlement of claim

Address:	Ahmedabad, Gujarat, 380026
Website:	www.appsdaily.com

This is with refence to last telephonic conversation on 21st February, 2017, I have been facing many issues from your team regarding settlement of claim.

As on 23/06/2016 I had taken the insurance from appsdaily for my new handset( Samsung Galaxy S7 Edge) with great expectations like to secure my handset with fire, theft, Burglary, Accidental Damage etc.But i think my expectations are going in wrong way with your team.I had faced some issues of physical damage on my handset so I had put it on claim.

On 10th January, 2017 i had paid an amount of Rs.3414/- by letting us know that you have to pay this amount and we will repair your handset and will deliver you within 21 working days from the nearest appsdaily center.

After that we did not get any call or update from your side, so we had visited appsdaily office in Maninagar, Ahmedabad, Gujarat.But at there we found that it was closed so many times.
So at last we called at main office and they told us to wait for some more time like 7 more working days.
The problems I am facing is on very high level and it was not solved yet.

On 21st February, 2017 I got call form appdaily that I have to pay the amount of Rs.14, 000/- and then we will give you a new handset in replacement.
Now I don’t want to go for that.I had already paid the repair cost of Rs.3414/-. As per rulesfor accident damage customer have to pay 30% amount of repair cost for handset that i had already paid.Now they are asking for more Rs.14000 /-.So the final cost for handset reaches upto Rs.17500/-.