Apsrtc — bus are not arriving on time at boarding point, even it is the starting stage of bus

Address:

East Godavari, Andhra Pradesh

As i am travelling from tuni - kakinada by telugu - velugu bus regularly on job purpose. I travel most of my days at 5.30am and 5.45 am. By these two buses i would reach my destination by 8.00 am. But every time the buses are not arriving on time even it is the starting point also.. I came today[protected] at 5.30am but the bus goes away. I am waiting for the next bus. I had checked for the bus in apsrtc live track. 5.45am bus seems that is boarding at on time. But the bus arrives the point at 5.55am. As i asked the conductor and driver about the time they were answering in negligible way.. As they dont care about it. This is not the first time for me. It repeats again and again. This is unfair. How they will so careless?? Is there any action taken against them. How should i know whether the consumer court responds for my complaint??