Apsrtc — Cancellation of Service without prior intimation that too after two and half hours from actual departure time.

Address:

Visakhapatnam, Andhra Pradesh

I have booked an e-ticket number "40934344" on 13th May 2015 and my date of journey is on 31st May 2015 for service No. 3394 (Visakhapatnam to Hyderabad) from OGWK to MGBS. I have been waiting at Bus stop for about 2 and half hours. I does'nt have any information until I made a call to customer care. The response was that the bus was in repair and not yet started. Immediately I also spoke to Depo-Manager and SM, even at that time they are still bluffing that the bus will start in next 15 minutes and they have disconnected the call. Immediately after disconnecting i have received a message that the service was cancelled i.e., at 9:20 pm while the bus is suppose to departure at 7:00 pm. (NOT AT ALL ACCEPTABLE TO ANY CITIZEN AT THAT LATE HOURS) At this instance, I would like to convey that the condition of the bus should be thoroughly checked atleast before 2 hours from the departure time, as it is a very long journey (12 hours) and should intimate the customers prior to the journey time. Instead of giving prior intimation, giving vulgar response (what should we do then, etc, ) at the time we are reaching through mobile is very embarrassing and disgusting. This kind of treating customers is not at all Fair by APSRTC and please let them know how to behave with the Customers and Customer satisfaction is utmost importance to any service.