Apsrtc — Excess Fare Collected

Address:

Visakhapatnam, Andhra Pradesh

From: Dt.27.7.2015 Dr. C.V.Kannaji Rao D.No.22-64-2 upstairs Gangabatthula vari street Town Hall Road Kurupam Market area Mobile No.[protected] Visakhapatnam 530 001. e-mail id: [protected]@gmail.com To The Managing Director Andhra Pradesh State Road Transport Corporation HYDERABAD Respected Sir Sub: Excess fare collected—online booking--action requested--reg. *** With reference to the above, I bring the following to your kind notice for your perusal and immediate action. I and my family members, 5 adults + 2 children, travelled from Visakhapatnam to Rajahmundry on 23.7.2015 at 23.15 hrs by 97397/RJY –Super luxury Mahapushkaram Spl. In this context I have booked tickets on the same day through online vide tickets No.43595990 and 43595648 and paid through my bank debit card. The particulars of the payment/tickets are herewith furnishing. 1) Ticket No. 43595990 Uid No.4918 No. of seats: 1 adult Basic fare Rs.336 + other fees Rs.39/- = Total= 375/- 2) Ticket No. 43595648 Uid No.3043 No. of seats: 6 ( adults: 4 + children: 2) Basic fare Rs.1600 + other fees Rs219/- = Total= 1819/- But while I was in the bus 2 seats were found vacant and these seats were booked by a passenger. The concerned conductor in the bus charged for these 2 seats @ Rs.245/- per seat. When questioned him how he is collecting only 245/- per seat while I have paid @ 336/- + other charges, he said the charge is only 245/- per seat not @ 336/- . In this context I was charged with an excess amount of more than 600/-. Here I understood that though the charges for pushkar special buses initially (Before starting of pushkarams) fixed as Rs.365/- for super luxury which is further reduced to actual fare, the software/program you have used for online booking might not have been corrected. So the excess amount was charged for online booking. Hence I request you please enquire about this and refund the excess amount to me. Expecting an early action and reply, Thanking you, Y ours sincerely, (C.V.KANNAJI RAO)