Apsrtc — non-receipt of amount on cancelled tickets

Address:

Nalgonda, Andhra Pradesh

sir, i have cancelled the tickets from shridi to hyderabad on 10/01/2015..but till today my amount has not been refunded to me. hence i request you to look into the matter and refund my amount as soon as possible. i am herewith enclosing the cancelled ticket for your reference. and also i am sending the current statement of my credit card as attachment in html format for your convenience. i have sent number of mails to the online.[protected]@tsrtcbus.in. but i have not received a single mail informing me about the status of my payment. it is becoming our illusion that APSRTC provides excellent support to commuters as the status of my payment is hanging in somewhere. i could not understand what all the officers who look into online sales are doing. and please tell me the recourse to get back my money. it is astonishing that even the top brass is not responding to the complaints of the consumers. it is very sad and very bad. please do enquire and inform me about the status of my payment or else i would be left with no option except to complaint to the consumers' forum. thanking you -satish kumar matam