[Resolved]  Apsrtc — Pathetic bus service from tirumala

Address:

Hyderabad, Andhra Pradesh

Hi, I travelled with APSRTC bus super
delux semi-sleeper class bus no AP29Z0058 dated: 26/07/2014 from Tirumala
shrine to Tirupathi. The bus was slated to ply at 11:55 pm and after running
for 15 minutes (that too with 3 halts) that is. at 12:25 it halted with a jerk
as there was a flat tyre. Driver told us all to get down and wait for 15-20
minutes to get the puncture fixed and left the passengers to rest at roadside.
When I roamed around at 1:30 am in the night to look for bus & driver..i
found the bus parked in a shady place at some distance unattended. I looked for
driver all around and asked him he carelessly said that the next bus commuting
would be at 3 in the morning. When i asked why did he commit false promise 1
hour back ...he started misbehaving and called a constable who was reportedly
sleeping on-duty, came and started shouting on a group of we 4 female
passengers and hurled abuses on us…he called 4-5 men who all abused us and
created a huge fight and left us all embarrassed in public and made us feel
uncomfortable, humiliated and highly insecure given the wee hours of morning.
When I constantly asked for refund and rest of the passengers backed the pleas,
then driver kept us telling to go back to farther end and wait there for
initially 30 minutes …then told 10 minutes. When I asked him that what's the
point of giving these false deadlines when no steps are initiated to actually
fix the bus or arrange any alternative.


After constant pestering and bickering
at 2.25am he arranged for the spare tyre to be installed which atmost took them
10 minutes.The bus finally started at 2:40 am and we again had to wait at a
security crossing till 3 in the morning.


As a result, the rooms which we
booked for 3000 Rs were wasted and we not only lost our sleep and rest but also
were humiliated big time. Also, I missed my train the next day due to heavy
fatigue and suffered a loss of 5000 rs as they were all tatkal tickets of 2AC.


Alongwith unnecessary monetary loss hardly
45 minutes journey took 4 hours due to heavy negligence and utter irresponsible
behavior of the driver who told his name as K.Rajendran.


I hope this complaint reaches to
right ears and some action is taken so that nobody else need to suffer same
problem like ours.


I on a personal level have vowed to
never travel with APSRTC as I have found they are not at all service oriented.