Apsrtc — Refund amount till now not received

Address:

Prakasam, Andhra Pradesh, 523316

On 23rd sept 2015 i have booked ticket for banglore to markapuram on apsrtc (Ticket.no:[protected]. Due to bus non availability on 23rd sept 2015, apsrtc announced please cancel that ticket we will refund you amount back with in 14 days. But now i am calling to apsrtc customer care means they are saying your amount is refunded on 29th sept 2015, when i checked my bank account the amount is not refunded and i sent bank copy to apsrtc mail id. Even apsrtc sent one mail regarding cancellation of ticket please see in images.