[Resolved]  Aqua Pure Plus — not attend the complaint ever after 48 hours

Address:

Thane, Maharashtra, 400601

My aqua guard went out of order on 1st october `17. It`s switch was not getting started. I lodged the complaint on 2nd october at their thane branch as i stay at thane and having the annual monthly contact with them. My customer id is [protected]. It was told that the complaint would be attended within 48 hours!! I followed them on 4th oct`17 (After 48 hours) and they sent one number i. E. [protected] with the name that of mr. Amit vithal more. We contact mr more at 5.30 pm dated 4th oct `17 and he refused to attend. As it is the case of water, we requested him to come without fail at 4th oct`17. He agreed reluctantly but did not arrive!!
Is it the customer service? What is the need of the annual monthly contact by paying so high?
They must have the system to attend the complaint within 8 hours as water is more necessary than food. Earlier also we faced the complaint with this organisation that they never come in time during servicing.
The management must be careful otherwise they will suffer!!