Eureka Forbes Customer Care
Eureka Forbes Ltd
Customer satisfaction rating: 21%
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Eureka Forbes Customer Care

Eureka Forbes Ltd

10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank
Hyderabad District
Andhra Pradesh
India - 500028

Customer Care Phone Numbers and Contacts


Additional info
Sales Helpline / Enquiry
+91 74 9820 1333

Customer satisfaction rating
So far so good - The company responded to our notifications and is working on resolving complaints.

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Eureka Forbes Complaints & Reviews

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Eureka Forbes — 2000175066

 Nvn Khanna on Oct 26, 2016
I had lodged the above mentioned complaint on 23/10/16 but even though 3 days have passed but no one has attended to the same. In case Eureka Forbes cannot provide the services they u should close down the shop & refund my AMC changes for two years. It seems that ur service provider has closed down the shop as they r not picking the phone for last two days.The company should also do the same....
Complaint comments  Read comments Complaint category Products & Services

Eureka Forbes — Aquaguard aquasure

 Gurumurthy Viswanathan on Oct 26, 2016
I bought the Aqua Guard Aqua Sure filter from Reliance in July 2016 for my mother's house. From the time it got installed it was leaking at the bottom of the machine. I have so far registered 5 complaints. We had 2-3 service engineers visiting us but no one was able to find the reason until last service engineer who said the level indicating sensor was wrongly installed and hence it did not defect the level resulting in the leak. He said he would come again and replace some of the defective parts. This happened a month back. After that no one turned up and no one is picking up the call. We are buying...
Complaint comments  Read comments Complaint category Appliances

Eureka Forbes — Aquaguard Pure Chill 80SS UV Make" Eureka Forbes Ltd sr. No.3221305136000072

 dahej on Oct 26, 2016
We have received 1 no. of Aquaguard Pure Chill 80SS UV Make" Eureka Forbes Ltd.against our P.O No. CDH/2016-17/Order/18 Dt.12/10/2016from Ms. Pramukh Enterprises, D-38, Vrundavan Township, Opp.Nageswar Mahadev Temple, Harni Road, Vadodara-390006, one of your Authorised Distributor, " but while we open the same in presence of your service Executive we found that the Aquaguard is a scrapped one and it is not in working condition.
How can it possible please clarify the matter.

Thanking you

From Central Drug House Pvt. Ltd,
Plot No.D-2/CH-9, Dahej-2,
Complaint comments  Read comments Complaint category Refrigerators

Eureka Forbes — Aquaguard water purifier no service

 Bikram Vaskar on Oct 25, 2016
This is a notification to all my friends and family here on digital media to be careful and beware of eureka forbes, which sells aquaguard. This is the most unethical company. Eureka forbes sells their aquaguard under the promise of service, but no service is provided. Repeated phone calls to their call centres have no effect. They keep giving answers like your complaint is open and we shall look into it, whereas all that is required for them is to send a technician to repair the aquaguard. When you call up their customer service line it plays a song of pledging to gift 5 litres of clean water....
Complaint comments  Read comments Complaint category Electronics & Appliances

Eureka Forbes — Water purifier

 Hasijahimanshu on Oct 25, 2016
We purchased dr. aquaguard geneus+ for home use around 2 months back in agra (used by 2 persons - water consumption 15 liter/day). purifier is not working for past 8-9 days (~17 october). engineer visited yesterday (24 october) and cleaned outer filter and told inner sd filter is damaged which is leading purifier go non-working.
Today same engineer (mr. krishna from gandhi nagar service center) visited and tried to install compatible filter instead of original filter. after being asked to replace with original filter engineer diverted us to call service center (8445856498), when we called...
Complaint comments  Read comments Complaint category Appliances

Eureka Forbes — Aquaguard geneus

 sumanth91 on Oct 25, 2016
I had purchased an aquaguard water purifier - geneus ro + uv model on 30th september 2016. Ever since that time, i have been calling aquaguard customer care for one of the other issue. First time there was an issue with the water taste. I had called the customer helpline multiple times and they came only after 10 days to resolve the issue. Within few days, we had another problem, to which i am calling the helpline numbers everyday, but getting no help. They say that kent has a bad reputation for service but i can say that i am having the worst ever experience for aquaguard. They should resolve the...
Complaint comments  Read comments Complaint category Appliances

Eureka Forbes — Reinstallation

 gar28aug on Oct 25, 2016
I have raised an incicdnt 97211615 and again raised another one on 19th oct 97255885 for reinstallation. Although the sla is 2 days. No installation has happened.
Also customer care tells that technician will come today and no one turns up.
There is a ggr number provided 9620422435 which is suppose to be escalation. But no one picks up the call.
If you call them for new product or amc they will be at your doorstep day 1 but for service they are very very poor. I dont recommande this product.
Service and response is very very poor....
Complaint comments  Read comments Complaint category Other

Eureka Forbes — Not giving service even in contractual period

 vsrock09 on Oct 24, 2016
Eureka Forbes is not giving me service even when I am in contractual period. It's the 3rd time I am complaining in the same week. Still no body came to service the water purifier.

The complaint starting Id which I registered on eureka Forbes site was 2000190958, 2009149054, 2000101166 etc
Consumer Name - M L Singhvi
My address- 120 chetak circle udaipur...
Complaint comments  Read comments Complaint category Other

Eureka Forbes — Aquaguard Geneus AMC Fraud

 princy balaji on Oct 24, 2016
I took an AMC for two years on first week of September 2016 for my Geneus Model by paying 8480 rupees. The very day the technician replaced the filters. Since then the water taste changed totally. I complained, for that the technician visited and told me that one of RO membrane got damaged and he will replace the same after they get the stock. After my repeated complain he brought a membrane without seal or cover and replaced it. But the water taste remained the same. And I am after them since then but no one is attending our case. I need my AMC money back. I am from Coimbatore. My last complained...
Complaint comments  Read comments Complaint category Products & Services

Eureka Forbes — Reviva ro+uv+tds controller

 rvb on Oct 24, 2016
Sir, i have purchased reviva water purifier from snapdeal. i have recieved delivery on 13 th oct, 2016. i have send sms for fresh installment of the product
with request no.9932345534. Even a technician visited but he was denying to install the reviva because he told he don't provide service for reviva but if i want service from him, i have to him 350/ as chrges for it. when i told him to let me confirm from the customer care, he threaten me to not provide any sevice in future also if i don't pay. i again complaint in customer care for lots of time yet idont get any service for installation....
Complaint comments  Read comments Complaint category Appliances

Eureka Forbes — NO Water

 sacmon on Oct 23, 2016
I have register a complaint for my Aqua fresh water purifier on 8th Oct (Complaint No. 0089605950) but it was closed 15th Oct without even being visited by engineer. When called again the call centre then they have not opened the old case but opened the new case(Complaint No. 2000115328) but that was also closed on 20th October with even visited by engineer.
We are struggling with water for the last 15 days and the unethical behaviour of the company is causing us to struggle more for rectifying our problem...
Complaint comments  Read comments Complaint category Products & Services

Eureka Forbes — Deficiency in service within warranty period

 Nitu Tiwari on Oct 23, 2016
November 2015 i purchased a aquaguard xpert. On 12th october 2016 i requested for candle replacement of the filter. Mr rohan pawar from eureka forbes, visited us on 14th october 2016, he replaced the candles and charged rs. 3600 for the same. After the replacement the filter started leaking. I logged a complain and the same person visited us on 16th october, 2016, for the redressal of the complain. He came twice on 16th october 2016 but could not correct the issue. I again logged complain with eureka forbes but no one came to attend the issue. Our last request no is 2000153292, customer id is 1012490693
Complaint comments  Read comments [2]Complaint category Appliances

Eureka Forbes — I nova machine no display of lights & no water supply

 sunil.m.thadani on Oct 22, 2016
I have complaint on dated-20/10/2016 at around 9;30 pm request no-2000136568.Customer code-1000246902.Second complaint sms follow up no-0097296974.No calls from your service department in pune city, only yesterday dated-21/10/16 mr javed visited my resi he said transformer is not working it is to be replaced.There is no service till dated-22/10/2016.Time 1;00 pm and no calls from service department.Very poor service.Contract is from dated-17/06/2016 to 16/06/2019..Amount paid rs, 4, 360/-.From sunil.M.Thadani....
Complaint comments  Read comments Complaint category Electronics & Appliances

Eureka Forbes — Product complaint and no service providing

 mishari on Oct 22, 2016
I have purchased dr aquaguard magna ro last month in calicut i submit a request and two people came to home with product and aftr 3days they installed it.its about 1month ago now its not working for the last 4days . i have called the service centre for 5times and they didnt came yet. when iam trying to reach the dealers in the bill adress and i cant find a eureka forbs office ther . i think they dont have a proper office or service centre here in calicut. if they cant service a product they sould not sale this . i dont want this product anymore they are irresponsible...
Complaint comments  Read comments Complaint category Water Heaters & Geysers

Eureka Forbes — Dr. Aquaguard magna ro+uv very bad product delivery

 NUmero Uno on Oct 20, 2016
I bought the above said product but it is very much problematic since purchase.. It is under warranty people came to service many times.. My family is completely dependant on Aquaguard.. But if again and again problem arises we are completely unable to drink water except buying a bottle from outside at night... So is this your responsibility and fame about eureka Forbes?????????...
Complaint comments  Read comments Complaint category Products & Services

Eureka Forbes — Customer care is not good

 som78797 on Oct 20, 2016
I purchased a vacuum cleaner on 30-09-16 from great eastern trading company, bugstation road, kanchrapara, 24 pgs (N), w. B. Vide invoice no. : 18/sa/1617/10484. Till date no demonstration has been carried out by the sells man, susanta sarkar, 9874429648 after several request from me. I am not able to operate the same without demo. Please depute a person to demo at my house immediately so that i shall be satisfied from your customer care service....
Complaint comments  Read comments Complaint category Credit Cards

Eureka Forbes — Aquaguard magna water purifier

 renny alexander on Oct 20, 2016
•. i bought dr aquaguard magna ro+ uv model, on 31/07/2016, (customer id:6000290198). during this 2 months time i had to repair it 2 times, one for leakage and one for faulty functioning of r. o. today the machine is malfunctioning for the third time. i tried to contact service centre several times. there is no response from their side, for the premium price i am paying i expect a trouble free functioning for many years. i feel cheated. i want either replacement or refund...
Complaint comments  Read comments Complaint category Electronics & Appliances

Eureka Forbes — Aquaguard enhance (water purifier uv)

 Sudheer B N on Oct 19, 2016
As a loyal customer of eureka forbes for years, i purchased this aguaguard enhance water purifier (Uv) in bangalore in april 2014. Every now and then, the fuse unit has been giving trouble and it's getting replaced by their technicians but there is a severe manufacturing defect in the piece that i have bought and every 3 months once, i am spending about rs.1, 000 towards rectifying those bloody fuse and wiring defects.

I request you to get this unit replaced with a new unit without any cost as i have been cheated by them by giving a defective piece.

Just horrible and...
Complaint comments  Read comments Complaint category Electronics & Appliances

Eureka Forbes — Product not received/delivered

 Koushik Bishal on Oct 18, 2016
Dear TEAM,
This is to inform you that i have not received the product for which i have done the payment on 10OCT2016. I have called several times to customer care but no body is give me correct information, every time i call the person informs me you will receive in 24 hours but already 8 days have past. There is no shipping or courier information to me as well. If i have taken from local market i would get in 2 hours delivery. Requesting you to refund the amount so that i can purchase the product from local shop.below mentioned are details of person.
Sales staff- Mr.Harshit(8095961546)
Complaint comments  Read comments Complaint category Appliances

Eureka Forbes — New Vacuum Cleaner - Repair too many times

 vinsjain8 on Oct 18, 2016
I bought a Eureka Forbes Vacuum Cleaner - TRENDY WET & DRY DX from Flipkart on 8th Jan 2016.
We use the vacuum cleaner mainly to clean the carpet and cove lighting areas only and nothing more.

But we have already given 3 times for service and we cannot spend half the time giving a new vacuum cleaner for service again and again.

Kindly give us the full refund of it or replace with a new one....
Complaint comments  Read comments Complaint category Electronics & Appliances

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