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Eureka Forbes Customer Care

Eureka Forbes Ltd

10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Andhra Pradesh
Hyderabad
Hyderabad District
Andhra Pradesh
India - 500028

Customer Care Phone Numbers and Contacts

Phone:Euro RO Helpline Number – STD Code of State Capital +39883333
Mobile:+91 86 88 883731
Sales Helpline / Enquiry - 07498201333
 
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Eureka Forbes Complaints & Reviews

Eureka Forbes - Eureka Forbes - Complaint against Delivery

User
 Sahul Ameed on May 5, 2015
I Sahul Ameed R booked an AQUASURE AMRIT WITH KITANU MAGNET CARTRIDGE (2 QTY) online from your site Eurekaforbes.com on 7th April 2015 but I did not receive the product till now. My customer Id is 8000025079 and my transaction id is 313266886. Regards, Sahul Ameed R. 9739393321....
Complaint comments Read comments Complaint category Other

Eureka Forbes - AQUAGUARD DEO WATER PURIFIER IS NOT WORKING

User
 rengaswamy pillai on May 5, 2015
I HAVE PURCHASED AQUAGUARD DEO WATERPURIFIER IN 2012 AND EVERY YEAR I USED TO CHANGE ALL FILTERS, SO THIS YEAR 2 MONTHS AGO I PAID RS 3000 TO CHANGE ALL FILTER WITH TRICHY LOCAL COMPANY SERVICE PEOPLE IN KK NAGAR, THEY SENT THE GUY TO CHANGE, AFTER CHANGING THE ALL FILTERS THE NEXT DAY THE MACHINE WAS NOT WORKING, SO IMMD AFTER MY COMPLAINT, THEY CAME AFTER MANY CALLS/10 DAYS LATER, THEY CAME AND SOLVED, BUT AGAIN THE NEXT DAY, THE MACHINE HAS STOPPED WORKING, AGAIN I VE CALLEDTHE SERVICE GUY IN HIS PLMOBILE, HE IS NOT BOTHERED TO COME, EVEN I HAVE CALLED THE COMPANY TOLL FREE SERVICE NO 39883333...
Complaint comments Read comments [1] Complaint category Products & Services

Eureka Forbes - 0081423453

User
 Mywill on May 5, 2015
We have raised 3 service requests so far for RO Purifier. Everytime someone visits but the problem doesn't get resolved. Arvind Kumar from Gurgaon has been attending this complaint and says that he will replace the defective machine. Even after several follow-up, the repair work hasn't taken place....
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - Installed defected Machine

User
 Gurjeet Suri on May 4, 2015
I Gaurav Suri got installed a water purifier ( Aquaguard Geneus RO) from Eureka Forbes authorised dealer: Mark Enterprises ( Near JMD Garden, Sohna Road, Islampur, Gurgaon-122001) Bill No:14423 on 19/04/2015 and it stopped working on 02/05/2015 ( ie within 12 days). No one keen on after sales services and delegating us to others.We registered our complaint on Eureka Forbes Customer Care to customer care executive Asif Ansari under Request No: 81400612 on 03/03/2015.We are really dissatisfied with the services and want the money refunded/ machine replaced.Looking for support....
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Eureka Forbes is not resolving my complaint even after repeated calls.

User
 ashutoshjanoria on May 4, 2015
Hi, I have a complaint against Eureka Forbes. I have purchased a water purifier from Eureka Forbes in month of September 2014. In March 2015 the water purifies stopped working due to some unknown reason. The product is under warranty. I registered a complaint with Eureka Forbes customer care on 30th of March 2015. Complaint no. is 80930647. Its been over a month registering my complaint. Event after repeated calls to the customer care, my complaint is not getting addressed. Since April 23, I am calling daily to Eureka Forbes customer care and getting same answer daily that the complaint will...
Complaint comments Read comments [1] Complaint category Products & Services

Eureka Forbes - unsatisfactory service

User
 Tarun on May 3, 2015
Dear Sir, 1. It is submitted for your info that I filed a request for service of my Aquagard compact catridge model with change of candle on 16th Apr 2015.After repeated reminder a rep came from your side and tried to service the equpt.He changed candle but what he did I donot know, unfortunately the equpt stoped working which was working.earlier.On enquiring he said that flow was less which he tried to improve but unable to find the defect. He said that he will come next to take equpt to be repaired at service center and will return in evening. 2. The man didnot turned up so far and initially...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Green RO , Aqua guard not working

User
 dcenitieboy on May 3, 2015
Hello, I am having problem with my Aqua guard (Green RO model, Eureka Forbes) for around 3 weeks now. I have registered complaints on your customer care number multiple times. One technician came after 10 days of follow up, but could not repair and went back. After that he did not reply or came back. I have called customer care center about this and registered multiple complaints after the visit of technician but of no use. I have to order Bisleri every second day. There is no response from Eureak forbes. This is the worst kind of customer service I have experienced for long.. I think one should...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - Non Functioning Of Aquaguard Machine : in Jodhpur

User
 Tanmay Pande on May 3, 2015
12270030580002140 is the machine number of new aquaguard machine purchased by my parents in jodhpur, Rajasthan. The new piece did not function at first so another piece was changed which initially was non functional but engineer mad it functional .The Machine is off road again since Yesterday . If this is the state of new piece and new models then company needs to seriously check its quality and service it provides.being The important part company claims to provide service 24 Hrs, but today being sunday is not able to do needful action. The bill has also not being given by Vendor....
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Complaint Against Delivery

User
 Isha Jaggi on May 2, 2015
Hello sir, I Saurabh Choudhary booked a Aquasure Aayush online from your site Eurekaforbes.com on 11th April 2015 at 5 pm but I did not receive the product till now. My customer Id is 8000025445 and my transaction id is 47729.Everytime I call the customer care, they give us a new date and promise to deliver or refund but no action has been taken from their side. so plz help me in getting my money back. Regards Saurabh Chaudhary 9999953489...
Complaint comments Read comments [1] Complaint category Other

Eureka Forbes - Issue In Aquaguard Purifier Machine

User
 Kavitha A on May 2, 2015
Aquaguard Geneus WP (NEW) – ITEM CODE – GWPDGENUS 10000, INVOICE NO :2924104120 Dated 04.11.2014. Customer ID – 1011553073. SALES OFFICE : RAMAPURAM Chennai – 89. After collecting the water after 4 Hrs there is layer of brown sediment at the bottom.This complain has been there from the beginning. After repeated Complaints your Technician has not been able to solve this problem. If the machine is faulty I would like you to replace it. Address: No. 858, Poonamallee High Road, Kilpauk, Ch-600010....
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - totally not working

User
 chandrurvys on May 1, 2015
. I am in warranty period. wastage water not come out. but purifier water comes very hot. i complaint madras office more than 15 times but complaint acceptable. no service till date now. iam buying water can daily 2 cans. iam calling service centre daily but service people cut my phone iam thinking daily. today iam stress now. what can i do. tilll date no solution. my investment is18000. iam not a rich man. euraka reps. brain wash to me so i am purchasing this total sensa model. i dont want this eureka forbes products. iwant my money back with double payment from company. this is lesson for...
Complaint comments Read comments [1] Complaint category Water Heaters & Geysers

Eureka Forbes - NOT ATTENDAING THE COMPLAIN BY SERVICE PERSONEL

User
 MOLOY PANDIT on May 1, 2015
sir, I have been harrased by these AQUAGURD service personell. I have logged complain on 24 apr 2015 & 27 apr2015 (doc -81346241) that in my model AF the sediments or the iron guard may be change by paying. iam under service contract, but service centre NARENDRAPUR KOL-103, they refuse to send services till date.several times ihave talked to executive of aquaguard. pl look into the matter, these issues have cost us medically &emotionally harassment. moloy pandit mob-9836207133 kolkata-103...
Complaint comments Read comments [1] Complaint category Products & Services

Eureka Forbes - Eureka forbes Aqua guard model does not work properly from the day 1 it is purchased

User
 DeepthiRanjit on Apr 30, 2015
We have purchased a water purifier from Eureka forbes in Oct2014. It is Aquaguard Magna with RO+UV and dont know what not. It never worked properly. We raise a complaint every month almost and it is not resolved at all. The worst part is their customer service. It makes sense to have customer service for us to call and complain. But their way of defining the customer care service is so pathetic that you message them that there is a complaint and they will call you only when they are free and they come for service only when are free. I believe that there must be lots of complaints as they dont...
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - URGENT COMPLAIN - ABUSIVE LANGUAGE USED BY SERVICE REPRESENTATIVE

User
 vivek.icai on Apr 28, 2015
Sir, This is to bring to you notice that your company's representative working in our city and highly irresponsible and uses very abusive and offensive language to the customers on lodging complain to them. We lodged a complain directly to the Service centre and a Service Man visited on 27.04.2015, he took Rs. 750 for some parts changing though we had an AMC and still motor is leakage an AT PRESENT RO NOT WORKING AND NO WATER TO DRINK. On contacting your representative on Mob. No. 9675675522, person naming Mr. Kamal used abuse language. Is this the Eureka Forbes Company's style of working?...
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - CCTV camera not functioning

User
 Shree Ayur ganga -Celebrate Healthy Life on Apr 28, 2015
Respected sir/madam,

I regret to have purchased the CCTV camera from your company. I have been registering a complaint against the non functioning of the camera from past 6 months and your technicians are not able to resolve the issue till date.You need to appreciate our patience since we are following up with your technicians till date to solve this issue. Do u guys even know to provide a service!
I would not recommend your products to anyone .
Thank you
Great going!...
Complaint comments Read comments [1] Complaint category Hospitals

Eureka Forbes - Very delay to delivery the product

User
 Satish Babu Mahendra on Apr 28, 2015
I was ordered AquaSure Cartridge by online on 15-04-2015, till its 2 weeks completed. Even I not yet received my product. Customer care persons not responding properly, online messaging systems (chatting) not working. Eureka Forbes very very poor deal with existing customers regarding sale after services....
Complaint comments Read comments Complaint category Online Shopping

Eureka Forbes - Not working properly

User
 CRECCSLTD on Apr 28, 2015
Our Aqua Guard is not working properly often required to be a attended by your staff but not working up to the mark. Your Maintenance staff is often attend our complaints to foot right but on very next day it is found that again this system is not working from the date of purchase. Module details are as under, for your ready reference : Module Name : Aqua guard Classic AG HIFLO Date of Purchase : 25/03/2015 Sr.. No. 1013401656007983 You are requested to look in to the problem necessary at the earliest. Kindly do the needful. Thanking you, CRECCSLTD BSL...
Complaint comments Read comments Complaint category Products & Services

Eureka Forbes - aquaguard water purifier service default

User
 rahulreddyrockz on Apr 27, 2015
This is S.V.R Reddy belonging to visakhapatnam. I have purchaced a water purifier long back and paid "three years service contract". the valid period of the contract is from 08-04-2014 to 07-04-2017. There is no service from u since past 8 months. My coustmor code is 1001752024 . i request u to please send the person to do service. My contact number is 8008232902...
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - tap of blue jar broken

User
 sheo kumar rai on Apr 27, 2015
1. Complain no 81628020 dated 23 apr 15, given by executive on tele 08039883333.till 1800 on 27 apr 15.nobody has attended the complain 2. marathahalli area executive (9035025663) has assured to send mechanic on 25 apr 15. 3. i contacted on 27apr15 to 9035025663 at1000hrs, he told that machanic will come within two hrs, after 1400 hrs phone is engaged. 4. at 1700 hrs i contacted 39883333, she told that within two hrs mechanic will reach .till 1816 nobody has come. 5.amc contract receipts no 23633441 on 30 jun 15. thanks...
Complaint comments Read comments [1] Complaint category House, Apartment Rental

Eureka Forbes - 0081123221 request number still not attended

User
 t_rajasekar on Apr 27, 2015
Aqua guard expert, less than 6 months old. First problem: within 1 month: Leakage of water from the panel: reason for the same: Poor assembly Current problem: LCD chip not working- hence machine not working: Complaint lodged on 15th April. Still not sorted out inspite of repeated calls to Mr Sukumar service engineer (+91 9345941080). No proper update and shitty customer service. Feel stupid to invest so much money and then have to beg you guys for service. It is your duty to render service and dont treat like a headache. If a machine should create problems so frequently- replace the machine...
Complaint comments Read comments [1] Complaint category Appliances

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