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Eureka Forbes Customer Care

Eureka Forbes Ltd

10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Andhra Pradesh
Hyderabad
Hyderabad District
Andhra Pradesh
India - 500028

Customer Care Phone Numbers and Contacts

Phone:Euro RO Helpline Number – STD Code of State Capital +39883333
Mobile:+91 86 88 883731
Sales Helpline / Enquiry - 07498201333
 
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Eureka Forbes Complaints & Reviews

Eureka Forbes - water purifier is not working and problem is with the board

User
 badur sampath on May 24, 2015
request no. 0081361430 has been lodged one month ago and as on date it is not resolved and when contacted the hyderabad head Ms. Bina Khan(939263622) she is not able to solve the problem and tried to contact her boos Mr. Natraj (9800171899) but I am not able to contact him and always the mobile is switched off and sent many sms regarding the complaint and till not no one is responding....
Complaint comments Read comments Complaint category Home & Garden

Eureka Forbes - Service not provided after 72 hours

User
 Sandeep Ghosh 1 on May 24, 2015
I have booked service for Aquaguard RO 3 days back. And it is 72 hours no one has attended the machine. I have been assured that some one will come today and attend the machine, but it was a total lie. After first service, one novice engineer came and messed up the machine. Now my RO is just like normal aquaguard. I have verified with local engineer and they examined and told that some machine is not working. I believe that the reason for changing the machine (Cost around 1800 INR) service center is not going to attend the machine until next AMC renewal. It is frustrating....
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - from Aqua RO Filter water is not drinkable for good and safe health

User
 Harrybhanu on May 24, 2015
Since last 7 days back I lodged a compliant low water to tank, and after continuous follow up and complaints to customer by difficulty it was attended last 5 days back and replaced the filter and since that the water not drinkable for good and safer health, in this regard many complaints and mail to eureka, but no action, , still the problem is persists and main important is the product is under AMC ... And customer care not helpful best of my experience in this regard further continue calling me is only wasting of time to wait on queue with out solution After replacement of filter the TDS...
Complaint comments Read comments Complaint category Other

Eureka Forbes - complaint for aquaguard magna HD ro+UV not working from 21 may

User
 Aayush tayal on May 23, 2015
I have purchased an aquaguard magna HD ro+ uv on 12-10-2013.it does not work till 21 may 2014. I have already complaint 5 times BT no one can response. Technician does not visit at home for checking. We are in very much trouble with out water. My complaint number is 81644132. BT no one can response.they said today come BT no one can I already send my request from SMS BT no..eureka Forbes have such a very bad service.I feel guilty for using product of eureka Forbes aquaguard if we know about your service we don't purchase your product at any cost....
Complaint comments Read comments Complaint category Home & Garden

Eureka Forbes - Pitiful customer Services

User
 shivamsharma111 on May 23, 2015
Being an old customer of Eureka Forbes, I had purchased Aquaguard Geneus water purifier on August 2013. I have also enclosed the invoice of my purchase. After only two days, I asked the supplier to change the machine for the reason that it was producing excessive sound. The sales office at Dehradun replaced the machine after examining the problem. Later, after one year, on October 2014 to be precise.. The machine stopped working. Eureka Forbes technician repaired the machine. But since after the first service, the machine is not working properly. It is working intermittently and showing service...
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - Faulty Machine sold on 29th April | No response to 30 days Money back Guarantee despite of constant emails & calls

User
 vikassharma189 on May 23, 2015
Customer ID: 8000027118, I have purchased Dr. Aquaguard Magna HD UV on 29th April and have got this installed on 2nd May'15. From the day first i am getting issues with the unit like Leakage issue next to the tap in the filter which was sort out by the engineer. Then the unit started showing other issues like after filling its tank to its fullest and once the main line water is gone, exactly after 1 hour the water from the tank goes somewhere (approx amount is 750ml, can be more). Which again i raised a service request and engineer visited along with Mr. Manoj & Ravender since this happens only...
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - Non attending to our service request inspite of several reminders.

User
 sumanas.mukherjee on May 22, 2015
I am a customer of Aquaguard water purifier ST 2000 for the last 15 years and have regularly renewed my service contract since the begining. But during the service contract last time for the period 30.04.13 to 29.04.15 servicing has been done only twice - first time on renewal of the service contract and second time in September, 2014. We have lodged service request in early April, 2015 for change of filter candle but nobody has attended so far during the service contract period ended on 29.04.15. Every time the Behala service centre has assured us to attend for servicing but all are proved...
Complaint comments Read comments Complaint category Electronics & Appliances

Eureka Forbes - AMC scheme ,maintenance and service- fraud

User
 latha thineshbabu on May 22, 2015
I have been using Eureka forbes water purifiers for the last ten years. they collected AMC every year from us. currently i use protec model water purifier . I paid Rs 4230/- silver type AMC in trichy. i got shifted to chennai. now we had a problem in water filter it seems. what this cheap fellow did was he replaced the filter without our concern with a used one from another customer. he argued that this is their procedure. always they use to replace with used product not with new one or good product. in bill it is given eureka forbes will do 2 periodical services, and they will replace one pre...
Complaint comments Read comments [3] Complaint category Appliances

Eureka Forbes - NON RESPONSE OF SERVICE OF WATER PURIFIER

User
 DR. J.S.DHEER on May 21, 2015
I PURCHASED A WATER PURIFIER ON 14-3-2014 WIDE RECEIPT 331/38877, through MR.PRAFFUL ACHARYA CODE ( 9052788 ) WHICH IS NOT WORKING FROM THE LAST 8 DAYS, SERVICE REQUEST SENT FROM 14thMAY to 18TH may 2015 consecutively, but no response, i also got a phone call on 20th May 2015 via 02230780441 at 15:46 but still no response....
Complaint comments Read comments [2] Complaint category Electronics & Appliances

Eureka Forbes - Services against AMC of water purifier

User
 Amarnath Jha Darbhanga on May 21, 2015
I have undergone an AMC contract with Eureka forbes Authorised service Partner M/s Maa Kali Enterprises, Daltonganj, Jharkhand for my Aquaguard Protec Plus water purifier. I have been engaged with such services since the completion of warranty period and it is now the second year of so. But I am not being delivered any services despite of several complaints. the agency once came during AMC renewal and afterwards never turned back for any kind of maintenance....
Complaint comments Read comments [2] Complaint category Appliances

Eureka Forbes - refund of excess amount

User
 baleshwar.g on May 21, 2015
I have purchased aqua guard classic water purifier under Emi Scheme on19.12.2014 Rs 1000 was collected As advanced amount And was said that the Emi 919 would deducted from bank from the month of jan 2015 to oct 2015 ( ten Dues ) And cheque was collected from me . On the month Of Jan 16/1/2015 amt.919 was deducted On the month of Feb & march amount Rs. 1319 was deducted instead of Rs. 919 after making several calls & complaining in account dept cbe branch Mr. Vinoth the amount was rectified As Rs.919 from the month of april he also promised to refund the excess amount Rs 800 with in 15 day till today...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - Bad services under AMC

User
 Ankita Grover on May 21, 2015
Sir/mam I purchased eureka forbes aquaguard water filter in the year 2000 keeping in mind that the company is very reputed.I usw to renew the AMC of the unit withut break and i was fully satisfied with the services till 2007-2008 and after that due to unsatisfactory services by the franchise i managed to take the machine as and when required to company's repairing centre at w.e.a karol bagh Delhi. But now the company stopped providing this facility and i again forced to take A.M.C for the same on 06/09/2014 by paying Rs 2700/- but now i think that i committed a miatake by chosing this branded co.The...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - wrong information about product

User
 Mclaren Arvind on May 21, 2015
I purchased aquasure xpert yesterday I was told that we would not require any service for the first two years and after that we need to change the RO membrane which would cost Rs.2000. Today a person from EF has come to install the product. He says we need to change the filtersand membrane every year which costs Rs. 4000 which is too high and unaffordable. I want to know the procedure to return the product as we are misguided by the sales team at Adishwar Electronic bannerghatta road bangalore. I want to know how I can return the product....
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - Complaint No.0081594979 dated 18/05/15 & earlier complaint No.0081579383/0081477378

User
 Iyer Ramu on May 21, 2015
I have entered into a service contract as per receipt No.10 21675903 for the period from 08/12/2012 to 07/12/2015. The service being rendered is utterly poor and disappointing. Unless we call for the service to be done, no technician is sent by your concerned department. The above complaints relate to servicing the machine and refilling the filter with charcoal aids for filtration. However despite waiting for your technician to come and attend the job, till date nobody has reported. I am thinking of taking up the matter with Consumer Guidance Society, if the complaint is not attended to at an early...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Aqua guard sensa RO --regarding non attending of complaint no.-0081080161 & 0081562348

User
 Adarsh Chugh on May 20, 2015
Dear Sir, We have been facing the problem of overflowing of water from our SENSA RO MODEL from last 1-2 months. We lodged the complaint for the same at customer care as mentioned above the complaint no's for your reference. After repeated follow up’s with concern service people & repeated complaints, We were advised by customer care to directly call the company officials at Delhi to resolve the issue. So, we contacted the Area service Manager/ Area service executive--Mr. Deepak/ Mr. Bisht but the response from their end has been pathetic and most of the time their mobile no's are not reachable....
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Service request not responded

User
 Sweta Agrawal Jain on May 20, 2015
I have lodged a complaint with eureka forbes for my water purifier. They turn up immediately for AMC, as its a source of revenue, But at the time of service, even after 10 calls they do not respond. I called up Chand Shaikh 9326699371. Phone is switched off. These people are making me mad. NO response at all. Eureka forbes is worst....
Complaint comments Read comments [2] Complaint category Electronics & Appliances

Eureka Forbes - NOT ATTENDING THE FAULT EVEN AFTER 30 DAYS.

User
 Mohammed Abi on May 20, 2015
I have purchased water purifier SENSA Blue G 5 years back. The item is under AMC. I requested the company for service/attend fault through customer care at Chennai (Tel. No. 04439883333) on 22/4/15 vide complaint No.81215632, thereafter I requested more than 4 to 5 times till date but no one is detailed/reported. It is not understand as to howmany days we need to wait. Kindly advise further course of action on the issue/ poor responsibility. A.S.MAHAMOODABE, tel. 25587697, FLAT NO. 1, AAKASH MADURA APARTMENT, NO. 75/1 MADURAI SAMY MADEM STREET, PERAMBUR, CHENNAI-11....
Complaint comments Read comments [1] Complaint category Products & Services

Eureka Forbes - aquaguard gold nova model

User
 arusikha on May 20, 2015
I am using aquagard gold nova model for last few years without any complaint but few day back my machines outer cover has broken and it i tilted rt side.i have given one complaint few days back unfortunately i have lost the no .and today since morning i am trying to give another complaint but the local no line is busy .as i am a working woman i could not give much time to repeatedly call the service no.so kindly consider my problem as early as possible....
Complaint comments Read comments [3] Complaint category Business & Finances

Eureka Forbes - air purifier not working since the delivery.

User
 bhimasen117 on May 19, 2015
I have purchased an Aerogaurd air purifier with action from Eureka Forbes through on line.Since it delivery it is not working. My customer id is 8000028897. My mobile no is 7894409729. Kindly replace the product or refund my money of Rs 12990....
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - Delivered a defective product & rude behavior from the Kolkata service team

User
 DasDipanjan on May 19, 2015
Dear Team, I would like to express my utter disappointment towards the standard of service rendered by Eureka Forbes- Kolkata service team. I hv purchased a product (Water Purifier) 2 days back where the sales person were Mr.Satyajit Ray (09883163753) & Pintu Das (9775351644) and since last evening the water filter isn’t working. The info. was shared immediately with both the sales persons and then after I hv been continuously following up to get the same fixed at the earliest as because I hv a kid and so need to purchase packed water bottles. The approach from these people are found...
Complaint comments Read comments [2] Complaint category Computers & Accessories

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