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Eureka Forbes Customer Care

Eureka Forbes Ltd

10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Andhra Pradesh
Hyderabad
Hyderabad District
Andhra Pradesh
India - 500028

Customer Care Phone Numbers and Contacts

Phone:Euro RO Helpline Number – STD Code of State Capital +39883333
Mobile:+91 86 88 883731
Sales Helpline / Enquiry - 07498201333
 
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Eureka Forbes Complaints & Reviews

Eureka Forbes - Pathetic Overall Service

User
 ankitkhetan on Apr 15, 2014
Dear Concerned Eureka Forbes authority, I've been using eureka forbes water purifier appliances for more than a decade now, so you would perhaps not be surprised when I write about the kind of pathetic service provided by your service wing. I had bought a Eureka Forbes crystal model back in 2007. Talking about the numerous occasions on which the appliance completely stalled and the time taken by your service providers to fix the machine ( if at all it was fixed) would bear no fruit to alleviate my current predicaments, so I would like to tell you about my present grievance. On 1 Jan 2013 I...
Complaint comments Read comments [2] Complaint category Appliances

Eureka Forbes - Still I have not received the Unit (Enahance Ro water purifier)

User
 Siddu Sankinamath on Apr 14, 2014
Dear Sir/Madam, I am siddu and I have ordered the Enhance RO Water purifier unit on 06/04/14 Sunday and the sales person confirmed unit will be get you next day i.e, Monday (07/04/14) but till now I have not received and I have given payment also the same day, And continuously called to sales executive & manager three days they have not picked up my cal and I raised complaint to Eureka forbes even they have confirmed within 24 working hrs I ll be get the unit, but till not they are making fake/wrong promised to customers, even though not getting firm confirmation from them, could you...
Complaint comments Read comments [1] Complaint category Other

Eureka Forbes - Pathetic Customer Service and most important Rude Branch Manager.

User
 priyanko464@gmail.com on Apr 13, 2014
Hi, Since when I transferred to Mumbai facing lot of problem with Eureka Forbes service and this time its height making customer feels like they have done some mistake getting transferred to Mumbai. Pathetic Customer Service and most important Rude Branch Manager. On, 12th Apr, 2014 I gave a request to customer care for changing my filter as I am in a contract service for 2 years. Service request number 75870718. Contract Receipt: 21985399. Contract period: 27th May, 2103 to 26th May, 2015. A service engineer came (Naveen Kumar) and he said we can’t change the filter and it can be changed...
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - Pathetic service of Eureka Forbes

User
 anshuman biswal on Apr 12, 2014
Hello Team

this is regarding complain number 75817314 which was booked on 8 April 2014 for the acquaguar aro reviva model servicing as the device is not working. The model is in annual AMC extended contract and still no one has turned up to repair the device. I see the worst service of Eureka forbes.I had called many times to the call center and I keep on hearing that the service technician will visit this day or that day.but no one turns up and from 4 days we are using the bottle water inspite of having the filter. Is this why the people will buy the acquaguard? Why will not the...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Pathetic service and Staff who does not know how to talk to customer.

User
 priyanko464@gmail.com on Apr 12, 2014
Hi,
Since when I transferred to Mumbai facing lot of problem with Eureka Forbes service and this time its height making customer feels like they have done some mistake getting transferred to Mumbai.
Pathetic Customer Service and most important Rude Branch Manager.
On, 12th Apr, 2014 I gave a request to customer care for changing my filter as I am in a contract service for 2 years. Service request number 75870718. Contract Receipt: 21985399. Contract period: 27th May, 2103 to 26th May, 2015. A service engineer came (Naveen Kumar) and he said we can’t change the filter...
Complaint comments Read comments [1] Complaint category Home & Garden

Eureka Forbes - Spare parts not available

User
 ambarishkulkarni on Apr 11, 2014
Hi, We have got Vacuum cleaner of Eureka forbes, its pipe that connects to main machine has got broken at one end. Its been 2 months that we get assurance of replacable pipe, but still not got it. Please think about buying vacuum cleaners of Eureka Forbes....
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Without water since four days.

User
 Manjuri Neogi on Apr 11, 2014
I have a RO-UV filter made by Eureka Forbes. After one year of use, the handle broke off. My machine is under AMC contract. Even after four days of repeated call, none bothered to attend my complaint. My complaint number is 75816745. I am buying 500 Rs. water everday, in this unbearable chennai heat. Shame on a company who makes false promises to its customer. I shall never buy any product of this unethical company ever again. They are cheats....
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Water taste salty after changing membrane.

User
 nvn.varshney on Apr 10, 2014
This is to inform you that, I had a worst experience with Aqua guard Ro, which is from Eureka Forbes, my motor went bad for which the sales representative from aqua guard, came to my place his name is ( Akhilesh - 9868650797 ) who said it can be replaced once you go for 2 yr contract which I did, after that he changed the membrane & motor went, later after few days found that the water is bitter in taste, for which I again called him, he stated that the water supply has changed in your location earlier it was from MCD now it is from soniya vihar, when I was staying at Triveni apt flat number-...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - pathetic service provider

User
 pallavi gajjar on Apr 9, 2014
Eureka Forbes is the most pathetic service provider. We did the renewal of our contract for 3years for AMC on Oct 2013. So now it was time to change the cartridge of the Aqua guard compact. I called the call centre and gave the request (request no. 75644196) on 27th March 2014. After that again I called on 2nd April 2014 (request no. 1007273717) still no response from them. No engineer has still come to attend the call at our place. The most ridiculous thing is they have asked me to call Mr. Jayant Wadikar (mobile no. 7498243363) and have asked me to followup for the service with this person....
Complaint comments Read comments [2] Complaint category Appliances

Eureka Forbes - Eureka Forbes service

User
 Jahirhusain17 on Apr 9, 2014
Hello Sir / Madam, I bought Aquagaurd Enhance RO water purifier before 10 days. I used one day only. Then the water was very bitter. Then I did a complaint to your customer care. The complaint no. was 75599251. After One week your service man came and changed to low tds membrane. I used one hour only. Again before 3 days, the purifier did not work. Again I made a complaint. The complaint no. is 75801038. Still now, any service man did not come and the problem was not solved. Why do you do like this? I have a good impression on Eureka Forbes. But the confident is going to reduce, because of your...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Service Request ignored...Very poor service

User
 Stephen Ferreira on Apr 8, 2014
I own a Aqua guard Nova & my request No 0075713475 dated 31st March is still unattended in spite of my several reminders. I am under Service Contract for 3 years. Have been calling the Help desk almost everyday & is always promised a technician but nobody turns up by the end of the day. Kindly attend immediately or cancel the service contract and return my money....
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - Eureka Forbes don't take yearly service contract - worst services

User
 lakshya jain on Apr 8, 2014
I am resident of Mumbai and I have taken yearly service contract for my Aquaguard. On 29th Mar I have registered complaint for service but no one got back till 1st Apr...then again called back customer care to check status...they registered new complaint and gave me regional head number...called him 3-4 times..always he tell by today end of day your work will be done but no action. Till 8th Apr I have registered 4 complaints (75676615, 75740434, 75788255, 89414490) and no one got back from Eureka Forbes. They are just bothered of taking money for service in advance then providing services. Take...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - Complaint repeatedly ignored

User
 VijayGupte on Apr 5, 2014
I am a resident of Kalyan West (Tilak Chowk Area), Mumbai. I had registered a complaint on 31st on march 2014 for i-nova water purifier which is under a yearly maintenance contract and the complaint number for the same being - 75710614. However, the technician attended to analyse the problem and reported that he shall be coming the very next day to replace the transformer which he noticed was burnt. However, it is still unattended despite of bringing it to the notice of company 2-3 times since then....
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - these people not worth maintaining a company

User
 panju on Apr 5, 2014
I am keep on calling the customer care no-18602661177 from friday that is 4-4-14 about asking for aqua sure extra refill filter cartridge one top and another middle filter and a tap they taken my complaint and my no-9880199259 and they not sent any sms about my request and they told within 24 hrs company rep will call me and am waited till that time and i again called on saturday that is 5-4-14 and they told within 7 pm their rep will call me and nobody called and that no i gave on top is not toll free is costing me about Rs-10 every time i call because everybody will be busy by the time i get connected...
Complaint comments Read comments [1] Complaint category Products & Services

Eureka Forbes - not delivering the product even after payment

User
 agni on Apr 5, 2014
representative of eureka forbes came home and explained about the product. since we were very much in need of the water purifier product i asked them to install it on the next day. they promised me within 24 hours and took the full payment. its been more than two and half days we are not provided the product, while speaking to the company the reply was because of their audit they cannot supply the product and they are not able to promise when they can provide it. i am really worried about the money i paid to them. one reason i will not choose a indian company looking forward they will provide the...
Complaint comments Read comments [1] Complaint category Utility Services

Eureka Forbes - Non delivery of vacuum cleaner

User
 rajkesh on Apr 4, 2014
I ordered for a vacuum cleaner on 24 March 2014 through a direct sales representative Vijay Singh, code 9028977, mobile number 9702560154 and paid Rs.4990/- though a cheque. He promised delivery within 2-3 days. The cheque as en cashed on 29 March 2014 I gave time for a week and then started callig. Till date I would have made about 7 calls and every time he would says that he would give an update in 2 minutes but would not call back. Today, I made 3 calls in vain. In the last call he made his assistant Sanjay pick up my call. I had to narrate the whole matter to him only as a wasted exercise. He...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - faulty product

User
 praveen3652 on Apr 4, 2014
i purchased eureka forbes elegant ro aqua sure product. the product was faulty and got non functional within two weeks of date of purchase. i kept calling the company representatives from past 15 days and there is no response from them. i hereby request to resolve the issue by putting pressure on this company to replace the product and also not to sell such faulty products....
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - No proper response towards service complaints

User
 Vishu Singhvi on Apr 4, 2014
Sir/Mam, I am having problem with my aquaguard as water is not coming out of it. I made lots of phone calls to a person named "Hemendra Bhatnagar"(Phone no:9414238931), , Chetak Circle, Udaipur Office division from last 3 days and that person is missguiding me saying that the technician is on the way. I am in contract period of 3 years with your company but the services are totally not up to the mark. I am facing such problems from last 1.5 years which has forced me to make an online complain. Please help me out regarding the proper functioning of my aquaguard. Hoping for your positive response. Thanking...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - Poor Customer Service and Fraud

User
 Nikhil Kawatra on Apr 2, 2014
Its been just 4 months I purchased a UV enhance water purifier from Eureka Forbes @ India Trade Fair in Pragati Maidan and I'm facing problems with the unit. I've already placed a complaint on their helpline which remains unattended till date and we are facing problems and the water is scarce. Another fire extinguisher we purchased from eureka forbes and we were promised that an insurance agent would pay us a visit in one month and we are still waiting its been almost 5 months. Please we need urgent feedback or we might lodge our complaint in the consumer court with legal procedures Nishant...
Complaint comments Read comments [1] Complaint category Utility Services

Eureka Forbes - registered complaint but no response

User
 subrahmanyam tadavarthi on Apr 1, 2014
AQUAGUARD CLASSIC-contacted over phone 0674-2432196 to register a complaint but rejected to register complaint with a reason my area is not covered by them. And they gave me another number to register a complaint 0674-2384532- but no response. I have gone to forest park office at 10.30 am on 1-4-2014 but the office not opened. One gentleman standing in front of office have given three mobile numbers to resolve my problem -no body lifted the mobile. Finally with the help gentleman i have registered my complaint with 03339883333 at 10.45 AM on 1.4.2014. But no action intiated by the company and...
Complaint comments Read comments [1] Complaint category Appliances

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