Eureka Forbes Customer Care

Eureka Forbes Customer Care

Eureka Forbes Ltd

10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Andhra Pradesh
Hyderabad
Hyderabad District
Andhra Pradesh
India - 500028

Customer Care Phone Numbers and Contacts

Phone:Euro RO Helpline Number – STD Code of State Capital +39883333
Mobile:+91 86 88 883731
Sales Helpline / Enquiry - 07498201333
Satisfactory Rating
1%
Complaints
2451
Resolved
27
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Eureka Forbes related photos (136)

Eureka Forbes Complaints & Reviews

Eureka Forbes - Refund not received for the wrong product they send

User
 Karthick Dhanashekar on Aug 3, 2015
I have purchased a Water purifier from them (RO+UV system), Initially they suggested a model for me and collect the advance amount and after that they delivered some other device which is more costlier than the committed, and after that the installation not yet done but when I approached them again and again they told that the particular model could not be installed in my home, So when I asked for the refund of my amount they are telling that it will be refunded only after the device is sold to some other customer, it almost 6 weeks passed but still there is no response from them Date of Purchase:...
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - Product not received after the payment

User
 ram.twinsal on Aug 3, 2015
I have purchased Wet & Dry vaccum cleaner from eureka forbes website under the guidance of the Employee Mr. Yogesh, i have done the payment using my credit card (EMI Option) on July 9. i was notified that within 8 working days product will be delivered. on 17 July i received call from Gati transport that my product has been received but no payment information updated, eureka forbes people booked the product on COD (Cash on Delivery) actually i have done the payment. I called the eureka forbes ebuy helpline 022-30454001and explained about the problem and they provided their senior number Mr....
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Not received freebies

User
 ilakshi on Aug 3, 2015
Have online ordered Dr. Aquaguard compact on 25th June 2015, as per commitment by Eureka forbes telesales team, the ordered product will reach to me within 7 days. I had continuously followed status delivery status, however had not got satisfactory answer from  customer care team. One of Eureka forbes executive has assured that, logistic team will call me within an hour however, a complete day is passed and I had not received any call from them. I had made another n number of attempt, and guess what, I got same answer from new exicutive every time team and I had not received a call from logistic...
Complaint comments Read comments [1] Complaint category Other

Eureka Forbes - Water purifier not delivered after online purchase from Eureka Forbes online shopping

User
 chittezhathu on Aug 2, 2015
With reference to my customer ID 8000035991, I had booked online Aquaguard Reviva UV on 29.06.2015. While booking Eureka Forbes had ensured the delivery within 8 days, but till date we have not received the purchased product except Aquaguard On the go as coplimentary. I tried to contact on helpline number, nobody replied properly. After paying the full amount through online, now we are feeling cheated by a reputed company like Eureka Forbes....
Complaint comments Read comments [1] Complaint category Online Shopping

Eureka Forbes - Poor supply of spares for eureka forbes dry vacuum cleaner reg:

User
 kolanjiappa on Aug 2, 2015
I glad to inform that i had purchased a dry type eureka forbes vacuum cleaner, which is still working without any compliant, for which the accessory viz., floor scribber has not been received. The floor scribber revolving joint was designed fitted with screw as and when it was broken the joint only can be changed instead of fully scribber changed, where as i contacted to purchase revolving joint only at KK Nagar, trichy. The representative informed that there is no joint separately. it has to be purchased full scribber which is cost Rs.290/- and not available at present. What is the use of...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Complaint Unattended, No response for calls, pathetic service

User
 vivekkssingh on Aug 2, 2015
Had purchased Aquaguard pride, from day one we got to knew that it was defective product, but the employee convinced us that if any problem he will solve it, he served us twice but now from past 1.5 months no-one is responding from Eureka forbes have called many times to customer care no.3988 3333, every-time they say that we will receive call within 2 hrs but that haven't took place. Have been calling them since june but no one came yet to service us. Even i was detected with jaundice because of drinking non purifying water. I demand either replace the product or return my money back. I have...
Complaint comments Read comments [2] Complaint category Electronics & Appliances

Eureka Forbes - Gifts Items not recieved ,still after so many complaints

User
 vpande on Aug 1, 2015
i purchased aquaguard enhance ro+uv 4 months back.till now didn't get water bottler purifier and recipe book as promised. raised many complaints: 80060271 and 91887559 third class customer care with huge waiting. no reponse yet.if i try to raise request from web, it fails for no reason. if this continues, i will make sure no one in my friend circle buys any aquaguard product.damn hopeless service...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - Unit Power On Issue - Service Engineer visited without rectification of UNIT

User
 balajiadirao on Aug 1, 2015
Dear Sir/Madam Product - Old FAF DY -Acqua Guard Problem : Unit Not Powered On Complaint No. : 82653762 Status: Engineer visited on 28/07/2015 and informed that he shall visit again with Part which need to be replace. Neither Engineer and nor Customer Care responding - The contact no provided by Customer Care turn out to be (0808-22441504) BSNL support no. I had purchased AMC -No. 10-24702662 My Contact No. 8197782630 With Best Regards Balaji P Rao...
Complaint comments Read comments [2] Complaint category Other

Eureka Forbes - Service

User
 Gunalan V on Aug 1, 2015
I am guna my mobile no 9841958561, I have logged complained service issue last one and half month for 4 times still no body come and do it service. How the bloody sale their products to public and treat foolish like this kind of service. Please don't buy their products. Use local brand Ro machine its much more better for Eureka forbes....
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Product did not delivered after online purchase

User
 gautam_more1 on Aug 1, 2015
I have order Dr. aquagaurd compact online through http://www.eurekaforbes.com/Product/, but I haven't got the delivery till date, even after writing to aquaguard customer care they are not replying my mail, and also not giving proper answer on the phone about the product delivery status....
Complaint comments Read comments Complaint category Products & Services

Eureka Forbes - Product didnt delivered and not giving proper answer, order an aquagaurd product but didnt received , allready paid for the product.

User
 gautam_more1 on Aug 1, 2015
I have order an Dr. Aquaguard compact online through http://www.eurekaforbes.com/Product, on 19 july 2015 but I didn't get the product till date and even after writing mail to aquaguard customer care I haven't got any reply from their side....
Complaint comments Read comments Complaint category Products & Services

Eureka Forbes - Aquaguard ro+uv+tds regulator prifier is totali faulty but compani says they cant repaiar or replace it

User
 Vijay Deulkar on Jul 31, 2015
CONSUMER ID - 1012109374 MO 9881327561 I had submitted a Complain to you MANY TIME ABOUTAquaguard reviva ro+uv +tds controler, not given proper and constant TDS 12 TIME I REGISTERD COMPLENT BUT PROBLEM IS NOT SOLVE PLEASE REPLACE IT OR GIVE MY RS. 14990 BACK TO ME The product was purchased on 25/06/2015 from first day it started giving problem, Every family needs hygenic water after investing in a product, but this company is cheating consumer and making easy money, And they only concern about there money and they think that consumer money is a dustbin paper . I did not get any reply on this neither...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Aquaguard reviva ro+uv+tds purifier is so bad product do not buy it this company cheat the consumer

User
 Vijay Deulkar on Jul 31, 2015
CONSUMER ID - 1012109374 MO 9881327561 I had submitted a Complain to you MANY TIME ABOUTAquaguard reviva ro+uv +tds controler, not given proper and constant TDS 12 TIME I REGISTERD COMPLENT BUT PROBLEM IS NOT SOLVE PLEASE REPLACE IT OR GIVE MY RS. 14990 BACK TO ME The product was purchased on 25/06/2015 from first day it started giving problem, Every family needs hygenic water after investing in a product, but this company is cheating consumer and making easy money, And they only concern about there money and they think that consumer money is a dustbin paper . I did not get any reply on this neither...
Complaint comments Read comments [1] Complaint category Appliances

Aquaguard - Third worst service experience by aquaguard

User
 atish@live.in on Jul 30, 2015
Hello, I am Atish Ajgekar. I am from Kurla (East), Mumbai. I purchased Aquasure Prime UV+UF water purifier in October, 2014. I had filed a complaint about the WORST service by Aquaguard in October, 2014 as well as in March, 2015. This is my THIRD WORST service experience.

On Wednesday 15th July, 2015 the orange light on the machine started blinking. When I checked the indication it says "End of Life Indication". I placed the complaint on the Aquaguard Service Center No: 02239883333 on Thursday 16th July, 2015. My service request no on Thursday 16th July, 2015 was 0082498494...
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - Delay in order delivery and installation. Mob no7666517171 is not receiving call

User
 dipakkakade on Jul 30, 2015
I purchased aquaguard magna product on 10th july 2015 from official website of eurekaforbes. The amount of product debited instantly but i didn't receive any customer id or order number. After long follow up (7 days) they maild me my order details and said that they will deliver product within 3 days. I was waiting till 5 days but they didn't deliver me product so after 2 days follow up i got my product on 24th july 2015. I called eureka forbnes customer care number for installation they told me that on monday that is on 27th july 2015 our technician will come and will install purifier....
Complaint comments Read comments [2] Complaint category Appliances

Eureka Forbes - Poorest of customer relationship - system has not functioned at all from the time I have purchased

User
 Yuvarajan Mani on Jul 30, 2015
I have paid 17, 000 + rupees and this system has not functioned at all from the time I have purchased. I have already raised 6-7 compliant, with no action taken so far. 3rdJuly:82327579 7thJuly:82379140 21stJuly:82584890 24thJuly:82468158 over and above the support managers have been very rude in the way they have been responding to the requests. for the amount I had invested on this brand and extend of harassment this brand is becoming worst....
Complaint comments Read comments [2] Complaint category Utility Services

Eureka Forbes - Non delivery of product I.e vacuum cleaner

User
 Praveensuvarna on Jul 29, 2015
I have purchased a vacuum cleaner from eureka Forbes site on 27 th April 15. However, till date I have not recd the product. Product detail is as under: LITEVAC (vacuum cleaner) Tranc id 324682392 Customer I'd 8000026926 Complaint no. 91836059 Request no. 92250841. Inspite of several request to the company no response. Please help in resolving this issue which is pending for more than three months. This a pathetic service I have ever come across with any type of industry. Regards Praveen S Suvarna 9820867697 9819958801...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - Complaint against Delivery

User
 Sahul Ameed on Jul 29, 2015
I Sahul Ameed R booked an AQUASURE AMRIT WITH KITANU MAGNET CARTRIDGE (2 QTY) online from your site Eurekaforbes.com on 7th April 2015 and made payment through online but I did not receive the product till now. My customer Id is 8000025079 and my transaction id is 313266886. Regards, Sahul Ameed R. Bangalore-560037 Mobile No:9739393321....
Complaint comments Read comments [1] Complaint category Products & Services

Aquaguard - Complaint number is : 0082524773

User
 Varun Chandra S on Jul 28, 2015
Its been over 6months now i had problem with my machine. Ultimately sales person taken machine on may30'2015. And they returned the machine after a 40days. Problem is not resolved yet. I have complained yet again for more than 10 times.
Also the product given was a municipal water purifier but what was asked was a bore well water purifier. The sales person misguided me.
Water leaking at the tap position.
Also the cate - ridge is broken.
Also there was a small crack above the tap body.
If this problem is going to be solved in 48hrs, i shall approach the...
Complaint comments Read comments Complaint category Electronics & Appliances

Eureka Forbes - Eureka Forbes - Aquasure shakti water filter not working

User
 Dilip24in on Jul 28, 2015
Hi, I have purchased Aquasure Shakti on 1 July 2015 but after 10 days i have change its location and suddenly water not coming down- its water filter was not working . i tried to logged a complaint On 10th July and executive said within 24 hr our technician will call you and also you will get an sms for complaint no but i didnt get any sms, after waiting for 2 days i got a call from wrong location means my complaint transfer to another city, i called many times finally i got complaint no on 16 July and then after two days engi will come after lot hardwork and found FLOAT SWITCH not working . NOW...
Complaint comments Read comments [2] Complaint category Appliances

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