Eureka Forbes Logo

Eureka Forbes Customer Care

Eureka Forbes Ltd

10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Andhra Pradesh
Hyderabad
Hyderabad District
Andhra Pradesh
India - 500028

Customer Care Phone Numbers and Contacts

Phone:Euro RO Helpline Number – STD Code of State Capital +39883333
Mobile:+91 86 88 883731
Sales Helpline / Enquiry - 07498201333
 
Go to Eureka Forbes:    Twitter  Facebook 

Eureka Forbes Complaints & Reviews

Eureka Forbes - Worst service ever

User
 Mawm on Feb 28, 2015
I have been calling Eureka Forbes for the 7th time today for getting my filter tap fixed, every time I am promised that they will send someone buy noone have turned up yet. This is after paying Rs. 6000 AMC. The filter costs Rs.16000 and we were not told that the service charges will be Rs.5500 annually because thats the cost of the candles/mechanism inside.The tap that comes with a Rs.16000 filter has always been unsteady and wobbly which finally fell off after a year. The filters pipe got blocked after a year and we had to go through the endless calls and follow ups to get that fixed just like...
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - poor service of aqua guard total sensa model

User
 mtv on Feb 28, 2015
I HAVE PURCHASED AN AQUA GUARD TOTAL SENSA MODEL INTHE YEAR 2008 FROM YOUR CHENNAI ANNA NAGAR BRANCH . EVAR SINCE I PURCHASED THE PRODUCT THE MACHINE ENCOUNTERD MANY PROBLEMS BUT YOUR SERVICE PERSONNEL NEVER ATTENDED TOTHE PROBLEMS IN TIME . NEVER DID THEY ATTENDED TO THE PROBLEM TO MY SATISFACTION. THE MOTOR WAS CHANGED 0N 26-08-2014 ON COMPLAINT OF LEAKAGE OF WATER FROM THE BOTTOM . NOW YESTERDAY[27-02-2015] ASTHE REJECT WATER IS EXCESSIVE, IMADE A COMPLAINT TO THE CUSTOMER CARE CENTRE AT CHENNAI. THE TECNICIAN WHO VISITED MY HOUSE STATED THAT THE MOTOR HASTO BE CHANGED ONCE AGAIN [EVEN THOUGH...
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - Fraud sale

User
 grhitesh on Feb 26, 2015
I lodged a request to FREE service my Aquasure water filter with "AQUA SHARP SERVICE, BP. CODE: 14812, SEC-3, ROHINI BRANCH" The technician Pramod while servicing the filter offered to install "Aquaguard Water Filter Cartride" for Rs. 375/- After installing and servicing when asked for the proper bill he misguided by putting the amount on "SERVICE ACTIVITY REPORT" which clearly says "This is not a bill. Don't pay against this report". When called at Aqua Sharp Service office phone number 9873266266 one Ms. Kumud told she would mail a copy of the bill. So I asked I would wait for 5 mins for the...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Regarding aquaguard servicing

User
 abhijit. on Feb 26, 2015
I had called to our local service centre at ahmednagar city for servicing of my Green RO Aquaguard water filter near about 45 days ago, but still there is no any kind of response from them. After that i had called many times to their technician, but every time he is giving some useless reasons and misbehaving. My problem is not solved yet....
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - New Product not working

User
 Jayant Bhagwat on Feb 26, 2015
I have purchased Aqua Sure product in October 2015, after a week its not working, therefore logged complaints & called many times but till today no one resolve it. Whenever I have called, got the assurance from tell callers team that problem will be resolved by today. Even on yesterday had a same experience that ''Sir, your problem will be resolved by EOD''. But till today nothing is happened. Complaints No. 78661714 Dated – 17-10-2014 Compliant No. 80350094 Dated – 20-02-2015...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - No parts available, machine not working

User
 Gurtej Bhatia on Feb 26, 2015
Very shit machine ive ever purchased. Aquaguard is the worst brand ive ever used we also have kent and all the part are easily available.the main thing is that was purchsed top end model of aquaguard geneus. That no one can in the whole district. Now we planned to hire a lawyer and post a complaint to court for this shit thing.
GURTEJ SINGH BHATIA
happy home, near uco bank, itarsi dist. Hoshangabad
9755770770
Just a single part of machine was required but now it was too late...
Thank you shit aquaguard... You are not a paani ka doctor..
I think your creap...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Non receipt of delivery

User
 Raam Ochani on Feb 26, 2015
I have booked a water purified on 20.02.2015 with your company through one Mr. Virendera Singh Cell No. 9619327947 and have issued a cheque for an amount of Rs. 10, 490/- for purchase of the product. I was told that the machine will be supplied to me by monday. Thereafter I have been constantly calling him for supply of the product. However, till date I have not received the delivery but only false promises that machine is on the way and will be delivered to you anytime. I can show you the call records from my mobile.

In view of the above, I call upon you to investigate the matter,...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - complaint not attended - no response ph - 9962599797 - chennai [Resolved]

User
 Vijaysekar Perumal on Feb 26, 2015
Hi, i own a aquaguard RO enhance model and is on AMC for the 3rd consecutive year. I rarely call the customer care, but when i do for any issue the service is very poor. Its been 4 days since i registered a complaint, but no one has attended till now. My mobile no. is 9962599797 and the complaint ref no. is 0080429002. I had called 3 times to remind your customer care and all that they do is give me assurance of sending someone at the earliest, but no one has turned up till now. I would like to redress this issue to the consumer redressal forum here in chennai if continues to be unattended ....
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Re-Installation not happened

User
 pralaykumarpal on Feb 25, 2015
I have moved to a new location in Bangalore from Garebhavipalya to Electronic City on 22nd Feb 2015. Raised a re installation request (no 91309038) for the Aqua Guard Enhance RO+UV model on 23rd Feb 2015. On 24th one service engineer called me and told that he is going to come next day (ie 25th Feb). Ok fine. On 25th I called that engineer and he replied that he is not going to come and he has given a number of a 2nd service engineer. I called 2nd service engineer and he told that he is going to come next day (ie 26th Feb). On 26th morning when I called that 2nd engineer he also replied the same...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - service person not coming after repeated calls

User
 Sreela Menon on Feb 25, 2015
I had taken AMC for two years from 13.3.13 to 12.3.15 from eureka forbes after paying Rs.2400/- for my water purifier Forbes Designa. But after that only a time your service personnel visited us on 14.1.2014 that to after repeated phone calls. Now the AMC is on the verge of its termination period and for the last one month I have been contacting your service centres here at Calicut but no service is being done. I even complained in your toll free number 18602661177 and complaint is registered on18.2.2015 and my request is registered as 0080325481and cust-id is 1010165524. Please do the needful at...
Complaint comments Read comments [1] Complaint category Other

Eureka Forbes - Installation of Aquaguard Compact-Online Purchase

User
 himansu29 on Feb 25, 2015
Dear Sir, I have purchased Aqua guard Compact on 18.02.2015 from Online.my Customer ID is 8000019669 and my registered mobile no is 9040082725. At the time of the sale so many false commitments, sales representative said that your installation will be done within 48 hours of product delivery. My product delivered on the date 21.02.2015 and i have called customer care they said that it will be installed within 48 hours. I have wait for 48 hours nothing happened.Then i have complained on 23rd Feb 15 nothing happened no one called me. Again i have complained on 24th Feb 15(complain no-0080417644)...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - water filter not refilling

User
 lokeswar05 on Feb 24, 2015
our AQUAGUARD RO (silver) has stopped refilling since yesterday early morning.we spoke to local eureka forbes personnel who asked us to send sms REQ to a number.we received confirmation of complaint registration as well.
It also seems that our change of address in january( from secunderabad to vizag) has'nt been upgraded in your records.i then called your toll free number and they quoted our present address correctly (although they denied the knowledge of change in address initially).the customer care person ensured 24hrs service but we are yet to find help.since its a matter of drinking...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - payment refund / machine not delivered

User
 shgoaibkhan on Feb 24, 2015
Dear sir, this is mohd shoaib khan from delhi i have order one of aqua guard enhence UV in first november 2014 but machine still not delivered at the home address, regarding this i have contected many people in delhi but no one solved the problem and machine was ordered at the ECS basis and first down payment of Rs 1500 has been deduct from my A/C i have requested and contected to eureka forbes karkarduma branch in delhi and gave them a details they all said that we ll solve your problem but nothing was done the forward to one another, now i want refund my money back as soon as possible : get back...
Complaint comments Read comments [1] Complaint category Computer Hardware

Eureka Forbes - Aquagaurd RO not delivered

User
 drpmisra on Feb 24, 2015
I have purchased aqua guard compact purifier on 13 Feb 2015 online with a transaction id- 4742031592150440, Authorization Code- 054571 and Customer ID is 8000019171 Till now that product has not been delivered, At the time of purchasing sales executive Ravi told me that they will deliver that product within 7 days. And when I call to customer care they also are unable to provide details, and when I ask for complaint number they are not giving any. i have written mails but with no use. Will the product be ever delivered? if not pls refund the money my no. is 9235882226. Email drpmisra@yahoo.com...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - SERVICE DELAYED

User
 sunitabadhwar on Feb 23, 2015
Dear Eureka Forbes, I am a customer using your water purifier product. ITS ALREADY 7 DAYS AM I OVERHEARD???????????????/ U DON'T VALUE YOUR CUSTOMER...I have an Aquaguard, which I am using it from long time. I have made a complaint on 17th February. [Req No - 00800306363]. Nobody attended the request till today. So I called up Area Manager Mr. Siddharth (8447758651), Then after that got call from Radheashyam, said will be coming on the next day, He came but went back that certain part to be replaced and said will come back next day, But till today he DIDN"T . I called the STATE MANAGER...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes Water Purifier - product is not installed.

User
 vt9 on Feb 23, 2015
I have purchased aqua guard compact purifier on one weak Till now that product is not installed, At the time of purchasing these sales executive lied to me that they will install that product within two days.They also lies within two days we will install....
Complaint comments Read comments [1] Complaint category Products & Services

Eureka Forbes - A Fraud Executive Names Damodharan is roaming as Aquaguard Staff. Beware +919840627582.

User
 danielprabu on Feb 23, 2015
Recently I had a problem with my Aqua Guard water filter RO which was bought before 5 years. I contacted a service executive in Chennai and he shared a mobile number +919840627582. This person is Damodharan who worked with Aquaguard before 2 years. He visited my home and replaced all my filters and the taste of the water didn’t change even 10%. On installing the filters there was a leak and he was unable to repair / replace a small part. He informed us he will be back and upon repeated times of reminder he didn’t turn up. After 15 days I called the customer care, they informed this guy...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Failure in Sales Commitment

User
 Rgau on Feb 23, 2015
Respected Sir(s) Greetings from "A" Square Foundation Please be informed that Mr. Srinivas (Mobile No:9566099503) sold UV + RO machine in January'2014 in the name of my wife Ms. Deepa . R (Registered mobile no:9791842770) Following commitments were given by your sales executive at the time of selling the machine: 1. 3 months once they will service the machine for one year (4 times) ( Only 3 Services completed so far) 2. On installation the water sample will be taken and a report will be given (Water sample taken no report was given) Please look in this and get back to us at the earliest....
Complaint comments Read comments [1] Complaint category Utility Services

Eureka Forbes - AQUAGUARD SERVICING UNDER AMC

User
 sujaymal on Feb 23, 2015
I HAVE AN INOVA AQUAGUARD MACHINE WHICH I PURCHASED ABOUT4-5 YEARS AGO. I HAVE THIS UNDER ANNUAL MAINTENANCE CONTRACT. THE SERVICING DONE IS OF EXTREMELY POOR STANDARD. I AM NOT AT ALL HAPPY. THE PEOPLE ARRIVE WITHOUT FIRST CALLING. MY MACHINE HAS FUNGUS GROWING IN THE COMPARTMENT TO BE CLEANED ONLY BY THE COMPANY- PEOPLE. IT HAS STOPPED WORKING NOW- NO WATER GOING IN AT ALL!!! I WOULD DISCOURAGE OTHERS FROM BUYING THIS PRODUCT BECAUSE OF POOR AFTER-SALES-SERVICE....
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Aquaguard RO system Failure and negligence from dealer

User
 A.Gunasekharan on Feb 21, 2015
Details- Model No: Pro(+) Unit No: 6002507 Dealer Name: Dharani enterprise Order No: 599 Dated: 17/8/12 Issues Faced- 1. From the very first day TDS is 100 2. Within 3 months 2 times filter changed 3. 10th month - malfunctioning of pump reported and was changed only after several request that too after a long time 4. On 12th month external filter was provided, but within next 3 months membrane also changed. And in the span of next 6 months membrane has been changed thrice. We spent around Rs.6000 for the above. 5. Now TDS was above 200, once again they are asking to change membrane...
Complaint comments Read comments [1] Complaint category Utility Services

Share this page with others

  
  

Recently Discussed

20 hours 17 minutes ago
Eureka Forbes
Fraud sale
20 hours 20 minutes ago
Eureka Forbes
Regarding aquaguard servicing
20 hours 24 minutes ago
Eureka Forbes
New Product not working
20 hours 27 minutes ago
Eureka Forbes
No parts available, machine not working
20 hours 33 minutes ago
Eureka Forbes
Non receipt of delivery