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Eureka Forbes Customer Care

Eureka Forbes Ltd

10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Andhra Pradesh
Hyderabad
Hyderabad District
Andhra Pradesh
India - 500028

Customer Care Phone Numbers and Contacts

Phone:Euro RO Helpline Number – STD Code of State Capital +39883333
Mobile:+91 86 88 883731
Sales Helpline / Enquiry - 07498201333
 
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Eureka Forbes Complaints & Reviews

Eureka Forbes - Filter not repaired

User
 Pradeep Dokha on Oct 20, 2014
Hi,
My RO +UV water purifier if not working since almost a month.
I had tried calling the Khare Enterprise Virar to get this repaired since I bought this from there and its in warrenty.
After repeated calls, I didnt get any service.

Then I raised a complaint to Erueka forbes (complaint number : 78595116) on 13th october'2014.
Generally it takes 2 days for their attention and ge th problem rectified.

Today its 20th october'2014 and in almost 7 days The problem has not been resolved.
In between these 7 days I had called Khare...
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - have given 17 complaints in one month but no response

User
 vijayalatha srini on Oct 19, 2014
a o waterpu yfier 2 yrs bck but very poor service everytime after service probelm only your manager named muruganandham mobile num 9003259092 and service man praveen 9094171620 treating people like shit no respect for people first not at all attending calls they come running behind untill we put AMC we have seen such a worst cheating fraud company if my complaint doesnt bring a change and both those guys shud b punished orelse next day Ill sue your company...
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - take money sent item but not install no refund

User
 scud86 on Oct 19, 2014
ur sales & service person Mr. Sudharshan mob. no. 09811131581 said we can't install ur AQUAGUARD GENUIS at your home bcoz water tank is not able to provide proper pressure to GENUIS so you have to mail customer care n we can arrange pickup service n return ur product n we'll issue full refund to u. so kindly return my money n take ur GENIUS from my home Dear customer, Thank you for shopping with us. We have received the payment.Your transaction id is 8594630081142350, Authorization Code is 052789Customer ID is 8000010394Your order will be shipped to you shortly.Please note that the product...
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - customer ID: 1011504065, Very pathetic after sales support (reg: Euroclean wet & dry vaccum cleaner)

User
 paramjeetk on Oct 19, 2014
Such a good company but sorry to say very bad after sale service support. First i followed up for the product for 3-4 days for which i was informed from sales, will be delivered with in 2 days. After having the product, I informed Mr Gaurav (mobile no. 9015129517) facing the problem in utility and please arrange for the demo of the product on Sunday (19/10/14) for which he agreed. On follow up since 9 am, had the confirmation for the same from Gaurav for ehich he said will be at my place by 1 pm. On calling him at 2:30, why not reached. he simply said that he has been assigned other customer...
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - Non installation of Water purifier since 4 days

User
 Malli Matla on Oct 19, 2014
My name is Nagamallaiah M. I have purchased Aquaguard Geneus water purifier on 15 Oct. 2014. The sales person Mr. Saravanan/ Murugesan (+91 9886761787/ 8971172177) have promised that the installation would be done by 16th Oct. by evening. However, we have waited until then and contacted them the next morning on 17th Oct. But they've stopped answering calls since then. We waited for another day and now have contacted the customer care. They are further delaying the process by saying they would require another 24hrs to resolve the issue. Due to this unnecessary delays, we have postponed our...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - urgent

User
 snehakarkigautam on Oct 18, 2014
We bought our RO machine through Eureka Forbes thinking it is the best but we are so disappointed by the service provided by them and regret our decision. Not only have you failed and neglected in complying with your obligation under the contract with me, the attitude of the company in dealing with me has been downright ignorant and disrespectful and caused me grave anguish, inconvenience and hardship. My RO stopped working on the 4th October and I called the customer care on the same day 4th of October complain no. 78477868 and no action has been taken till now. I have been calling every...
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - Defective RO+UV unit supplied

User
 S H KHANDAKER on Oct 18, 2014
On my request for RO+UV water purifier system, your representative in Jorhat, Assam had installed one Aquaguard Enhance water purification system RO+UV bearing unit Sl.No.1226305146007655 in my residence on Dtd.15.10.2014. On Dtd.18.10.2014 in the morning it was found that the water is overflowing from the storage and drain line continuously even when the supply to the unit was put off at night. It seems that the unit is defective and has gone out of order within 3 days of installation, I therefore request you to replace the unit with a good one immediately. Also, kindly instruct your service...
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - Poor product with Very poor customer service

User
 Anurag Jaiswal456 on Oct 17, 2014
Hello, It is just to inform you that I have done a big mistake purchasing the Eureka Forbes Aquagaurd Enhance water purifier. It looks absolutely fine but I don't know which genius has designed the product . After purifying the water, it goes to storage container where dust can easily enter. That is all done but the services which we get is the most pathetic. I keep calling and get another number to call and get help. They will say that they are coming tommorrrow and never show up on site. Plumber has installed the machine but they connected the pipeline as such they there is a water leakage....
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - Service charge paid now came to know person has left job

User
 devenddra on Oct 17, 2014
We paid rs 375 as service charge to Eureka Forbes person last 1 week before now we came to know that he has left the job he has not provided us reciept copy saying he will give along with repair. Now everyone not corporating with us various complain no 78591491 &78655628 launch but no resolvement till now I kindly request not to purchase any eureka forbes products they will show demo in 30mins but when service parts comes it will takes year to solve the issue...
Complaint comments Read comments Complaint category Electronics & Appliances

Eureka Forbes - NON DELIVERY OF PRODUCT AFTER FULL PAYMENT

User
 abhiarch25 on Oct 16, 2014
Sir On 06 Oct I placed an online order on EUREKAFORBES website for Aquaguard classic with full payment through ICICI bank credit card but the item didn't delivered. I contact to customer care helpline of EUREKAFORBES to know my order status. But they didn't provide me any tracking details. My order detail is as follows.transaction id is 7001045331142790, Authorization Code is 414582 Customer ID is 8000012230. I also sent email to euekaforbes but they didn't reply. I also visited their divisional office at Ajoy Nagar, Kolkata, they also failed to provide any information. I lodge a number of complaint...
Complaint comments Read comments Complaint category Other

Eureka Forbes - Poor Performance of equipment and service.

User
 dearjp2000 on Oct 16, 2014
Dear Sir, We have purchased the water purifier AQUASURE purifier AW RO+UV (38005266) on 15-03-14 in the name of . Mr. Ranjan Kumar, Gora Bazar, near police chauki, Ghazipur (U.P.) from Bajaj Super Electrical, Misra Bazar, Gazipur. The service / installation person came and installed on same day . According to my family member, At the time of installation/ at the time of opening machine from packing Box there was some technical problem, which was some-how managed by technician, which my family members unable to understand. He managed and convinced them to manage with that. After installation...
Complaint comments Read comments Complaint category Electronics & Appliances

Eureka Forbes - Service request for Aqua guard not being attended

User
 sethikc on Oct 16, 2014
On 10th Oct 14, we lodged Complaint No. 78553598 on phone number 011- 3988-3333 on behalf of Sri Aurobindo Society- Gurgaon regarding Aqua Guard not working properly.The service is being provided by Amrit Dhara Enterprise in Shushant Lok-1 in Gurgaon. We even spoke to the Technician ( Ravinder Singh) four times to visit us urgently but no one has come to rectify the defect in Aqua guard. Krishan Sethi Chairman Sri Aurobindo Society- Gurgaon Branch Mobile # +91-98102 86119...
Complaint comments Read comments Complaint category Society & Culture

Eureka Forbes - Very very poor service provided by EUREKA FORBES

User
 samaldip on Oct 16, 2014
Hi, My name is Dipti Ranjan .. I purchased an EUROCLEAN XFORCE vaccum cleaner from EUREKA FORBES . After 1 month of use i found it's not all working . When i called their service centre, i found that less data is maintained for my product purchase . Even the model number is missing . I registered all my details and placed a service compliant . But after that i didn't receive any call from anyone from EUREKA FORBES . Now when i again called they are not able to trace my service request .. What i understood is the service quality offered to me was very very very...poor. But what can i do now...
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - Please dont but Eureka Forbes Water Purifier

User
 Praveen Billa on Oct 16, 2014
Its been less than a month i brought the water purifier and i have called the service center many times but they have'nt turned up. Not even a single drop of water coming from the inlet. Its the worst experience that i ever had in my life with any of the products. My humble request is please dont buy any of these products. Worst service......
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - wrong model of water purifier sold and then not ready to replace with correct model

User
 sachin_punde on Oct 16, 2014
I had bought a water purifier Aquaguard Enhance UV model on 26.08.2014 This model of water purifier was suggested by sales person from Eureka Forbes.After two days I received the water purifier it was installed on 29.08.2014 but we found that the output water quality is not drinkable as it feels heavy through throat.So I called the sales person and informed him the problem, he convinced me that he had made a complaint and a person from Eureka forbes will visit you soon.But for the further ten days n body came.Meanwhile I had made a service request too whose service request no was "9667395244" but...
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - Product not delivered

User
 visu.ibmmfop on Oct 15, 2014
Hi Team, I purchased Aqua guard Enchance Green RO system on Sep 25th 2014 through online payment worth 14990/- i did not get that till now, even after repeated complaints in the customer care center. They are giving false promise as they will deliver immediately.But till now it is not delivered. Your help will be greatly appreciated regarding this matter. Thank you Viswanath 8179859459...
Complaint comments Read comments Complaint category Utility Services

Eureka Forbes - Do not give money to Eureka Forbes before product delivery.

User
 sureshrajan_j on Oct 14, 2014
Do NOT give even single rupee before the Eureka Forbes product is delivered to you, even if you decide to buy their product after reading this. This is the WORST buying experience in my life time. I registered for a demo of Eurovigil CCTV system in their website(Demo Id: 31654). Next day two agents came. One of them, called himself as the Territory Manager.They did not have anything to demo, only the printed papers. I ordered for the DVR and two camera with 1TB storage. They insisted on paying the full amount. He claimed that the system will be installed next day. If I had to approach the...
Complaint comments Read comments Complaint category Security Services

Eureka Forbes - Worst Service From Eureka Forbes

User
 Raj733 on Oct 14, 2014
Issue 1: It has been over a month I have bought the new Green RO water purifier product. One month past and till now didn't received my Invoice and the sale persons not taking my calls and not responding. Have called to Help line more or less 20 times and only at last after long struggle they responded and provided the request number #90447037. But still now almost 15 days past but still didn't receive. Issue 2: I have an OLD RO water purifier under AMC warrenty, while purchasing Sales person conveyed will get refund of paid AMC within a week. I agreed and handed over my Original...
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - AQUAGUARD -SERVICING

User
 Ajit Varagiri on Oct 14, 2014
ID no.1005568742 .i have been using Aqua guard water purifier for many years. I have also been renewing AMC with the condition that the technician should attend only after 5.30 pm .In spite of that every servicing is being done only after several reminders. last servicing which was due in the month of August 2014 which has not been attended. Despite having the contact number, attendants do not have the courtesy to remind us nor visit for servicing. When complained about the same, arrogantly inform that since the AMC has expired, service can be offered only on renewal of AMC. My complaint is since...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - No service provided for water purifier in spite of service contract

User
 stephenferreira1944 on Oct 12, 2014
This refers to my complaint no. 78518309 dated 30th Sept 2014 to Eureka Forbes regarding my Nova Aqua guard water purifier. Even after several reminders, no one has attended my complaint so far inspite of having a 3 year service contract. The last service was done in April-14 with your help after negligence on their part. Hence, request you to once again help me out and oblige. Regards, Stephen Ferreira...
Complaint comments Read comments [1] Complaint category Products & Services

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