Eureka Forbes Customer Care
Eureka Forbes Ltd
Customer satisfaction rating: 19%
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3589
COMPLAINTS

Eureka Forbes Customer Care

Eureka Forbes Ltd

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Address
10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank
Hyderabad
Hyderabad District
Andhra Pradesh
India - 500028

Customer Care Phone Numbers and Contacts

Mobile:
Mobile:
121
91

Additional info
Sales Helpline / Enquiry
+91 74 9820 1333

Customer satisfaction rating
19%
Complaints
3589
Responses
2326
Resolved
127
So far so good - The company responded to our notifications and is working on resolving complaints.

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Eureka Forbes Customer Care related pictures (247)

Eureka Forbes Complaints & Reviews

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Eureka Forbes — Product not installed

 harilalkapoor on Jul 25, 2016
Hi,

have Purchased the aqua guard water purifier form flip kart on 20th July'2016
continuously chasing the technician team from Eureka Forbes for installing
the product and no body came..after long chase today one technician came with out any acknowledge and his supervise Aslam...he is the owner of the company tell the customer care my dam if want to buy you buy or get lost
we dint care and use all filthy language..

pls take action on him are you will loose the balance name u have in the market

Best
Harilal Kapoor
9840846935...
Complaint comments  Read comments Complaint category Other

Eureka Forbes — Irresponsible behavior - more than a month of complaint no response - request no. 0088054567.

 sunithakarthik9 on Jul 25, 2016
It has been a month since we lodged a complaint for repairing the Aquagaurd Genius +. It was under warranty period. every time I call, we get one standard reply from your executives saying that the technician will be attending within 24 hrs . So far no one attended and this was escalated and I was given the number of the group leader Bhaskar. I was informed that he is in-charge for T.Nagar Chennai area. He had also promised to look into the issue and it has been 5 days so far no response. Now by July 27th the warranty period will also be over and nothing is done. I have been spending thousands of...
Complaint comments  Read comments [1]Complaint category Other

Eureka Forbes — Aquaguard Water Purifier not working since 13th July 2016

 gupprachi on Jul 25, 2016
We had logged a complaint on 13th July 2016 that are water purifier is not operational and today is 25th July and still the issue is not resolved. Very bad response. Specially agents Jyoti and dharmesh who acted as very bad customer support.

Complaint no 0088144778 follow up complaint no 0096112184.

Water purifier is a very important and essential product of our everyday life, and a company like Eureka forbes has shown least of its concerns for our problem.

Very Bad service a very strong recommendation never to buy this again....
Complaint comments  Read comments [1]Complaint category Utility Services

Eureka Forbes — Eureka forbes for not giving service : complaint number 0088096060

 prasad yevalkar on Jul 25, 2016
Euroka forbe is really third class service provider and there service engineers are not at all aware with there product

At time of purchase eureka forbe team committed 3 free service within a year but we received service after registering complaint

We have registered complaint on 10 th july, and tukaram choagule attended complaint but not in position to give solution and issue is not get attended on same day

Later same service allocated to rohan yadav (Mob no: 8655803014)

From that day after every 2 days we are receiving msg that service...
Complaint comments  Read comments [1]Complaint category Products & Services

Eureka Forbes — Lack of response to set right the machine

 dbehera2 on Jul 25, 2016
An acqua guard water filter was installed in shining stars international school, btm complex, jharsuguda for providing drinking water to students a couple of months back. The machine is out of order since more than a week. We contacted the local number (06645- 605040), 9437137289 several times with out any response.

Can you pls look into it.?

Principal
9178767890...
Complaint comments  Read comments [1]Complaint category Schools

Eureka Forbes — Subject : complaint regarding improper service & faulty machine - customer code 1012394436

 dattaguru on Jul 25, 2016
I undersigned has purchased a aqua guard machine customer code 1012394436 on 15th october 2015.
The same was installed about 8 days later
1. machine stopped working on 28th march
2. pcb board changed on 2nd april.
3. i demanded a service report of repairs - same not given by technician ganesh gaud
4. servicing of six months was due after 15th april 2016 - not done
5. machine stopped working on 15.7.2016
6. technician ganesh gaud attended & said part has to be changed.
7. i have demanded a service report & he is not ready to give it to...
Complaint comments  Read comments [1]Complaint category Utility Services

Eureka Forbes — Not following terms and conditions as laid down in the contract of amc

 satya4689 on Jul 24, 2016
I had purchased an amc bearing the receipt no.1025225451 from eureka forbes for service of my aqua guard water purifier paying rs.4800/- over a validity of 3years on 26.07.2015. My consumer id is 1011231601. My present address is ch. Satyanarayana, branch manager, sbi, devarapalle branch, opp. Raja rajeswari motors, raja rajeswari nilayam, ground floor, devarapalle, visakhapatnam district, ap-531030. I got my address updated by calling customer care around twelve days ago and booked a service request too for which i didn't get any response in return from the personnel of eureka forbes. None of the...
Complaint comments  Read comments [1]Complaint category Products & Services

Eureka Forbes — Mental & physical harassment : defaulter product

 ingenioussalman on Jul 24, 2016
This is pertaining to a eureka forbes water purifier (ro + uv + uf) bought five months back. i spent good money considering it will be a good product with short tat for servicing. but since last month the product stopped working.

Situation
1) the product was continuously leaking and there was a water wastage which
O important to us in water scarcity scenario in mumbai.

2) i took the risk of switching it off and i got a severe shock


3) last 24 days i m buying water bottles to survive.

Response from eureka forbes...
Complaint comments  Read comments [3]Complaint category Electronics & Appliances

Eureka Forbes — Aquaguard & euroclean amc

 K.K.KUMAR on Jul 24, 2016
Last many years my products were under constant amc. Although service is not so good at rajahmundry city in andhra pradesh, still we have been availing amc since many years or rather since we bought the gadgets.
Local franchisee fellow is not showing any interest in renewing the amc.
However, from dm-022653 i keep getting messages asking if i am interested in renewing amc.
Although i say yes, neither eureka nor the local franchisee fellow comes to renew it.
I keep calling numbers 08030431427, 02230454001, 088339883333, 02239883333, 08039883333 wasting a lot of money...
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Eureka Forbes — Delay in service of new installation of eureka forbes enhance ro+uv+tds

 ranbir.cit on Jul 24, 2016
I have purchased one aquaguard enhance ro+uv+tds 6 days ago on 19th july 2016.

I raised a request to customer service center by calling on +9339883333 for installation of this ro at my home.
Customer service representative noted down my address with all details and they shared complain number 96144749 and
They confirmed techician will contact me and visit my home within 48 hrs for new installation.

No technician contact me regarding new installation. After 48 hrs i called and they told me they had some issue in network problem
So they couldn't...
Complaint comments  Read comments [1]Complaint category Utility Services

Eureka Forbes — Defective water purifier delivered

 Lubs on Jul 23, 2016
I mohamed patel purchased dr. Aquaguard classic on 11/7/16. No person turned up for installing the same until followup. From the time of installation till today after so many complaints n visits by technicians the said machine is not working. Kindly replace the same else refund my money. If the matter is not taken urgently i will have to approach consumer court for causing mental harassment. Order no. 201101996. The technician has also reported the machine to be faulty through customer care complaint but no response....
Complaint comments  Read comments Complaint category Electronics & Appliances

Eureka Forbes — Wrong guiding by a salesperson of eureka forbes

 k.v.pavan on Jul 23, 2016
Gouse pasha a sales person whose employee code is 9096657, came to me when i called about amc of my ro enhance water purifier of eureka forbes. He came to me and guided me and convinced me to change my water purifier with aquaguard geneus plus. He convinced me that geneus plus is good one in health point of view. He promised me that he will take our present eureka ro water purifier for rs.3000/- and fix the new purifier of geneus plus. He made me to book the geneus plus purifier online and the product also delivered to me 5 days back itself. Now he is not responding and not taking the old one. Because...
Complaint comments  Read comments Complaint category Appliances

Eureka Forbes — Complaint against aquaguard

 Rajat456 on Jul 23, 2016
I have purchased eureka forbes aquaguard (genus) (serial no. djk020) on 15th may 2016. i was facing problem from the first day as they didn't come to install the aquaguard for about a week and when they came, one of its part was broken from inside. so they took 4-5 days more to install it. after installation it worked well for around 15 days and then the taste of the water became worse. so i registered my complaint but no action was taken.. they have come 2-3 times to test the water and they even took a sample with them but still nothing happened. today is 23 of july 2016 and my machine is still...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Eureka Forbes — I want amc money back or extend the amc for 2 year without any further delay

 Suriyas_25 on Jul 22, 2016
Hi team,

I am still waiting for response, dose this complain reach to top management

As i said i want the 2 year extension of amc as i lost my 2 year paid amc, with out getting proper service and part replacement,

Note:lots of new technical played with our unit and which caused not working as it should be working to work, if your team does not have part available then amc contract are made with customer.

Thanks
Suriya
9886266029...
Complaint comments  Read comments [1]Complaint category Products & Services

Eureka Forbes (Eurosmile) — Failure to give service.

 sarang1520 on Jul 22, 2016
Contract number - 25008193
Customer name - k. somarajan

I have availed a service contract with eurosmile a eureka forbes service unit on 2/11/15 for the routine quarterly service for the aquaguard purifier installed. the cost of the contract is 4190 rupees.

The service center have failed to provide even a single service since the contract was availed i. e. 2/11/15....
Complaint comments  Read comments Complaint category Products & Services

Eureka Forbes — Enhance ro+uv - new piece not working

 ragsad on Jul 22, 2016
Complaint id :88304333
Hi eureka forbes,
New aqua guard enhance device is not working after installation (Service request: 96141169). The water is leaking and the tds regulator is not working the installation person acknowledged the problem, but said another technician will come to check.
The installation was done yesterday afternoon. We spoke to the manager at that time and assured that a senior technician will come same day itself to check the problem.
However, no one came.
We had to raise a separate complaint yesterday evening (88304333), the technician visited...
Complaint comments  Read comments [1]Complaint category Appliances

Eureka Forbes — Aquaguard (magna) water purifier is not working since 6th july 2016 [Resolved]

 gangadharaiah on Jul 22, 2016
Dear sir / madam,

Greetings!!!

We have an aqua guard magna model, customer id 1011572659 which we have using from long time, and we have registered complaint on 06/07/2016 as complaint no. Is 0088041152 this machines there is a problem in pcb (Adapter) from 4th july 2016. Your bangalore office service engineer mr. Nagalingana gowda has came and checked and he told me there is a problem in adapter & i will replace it within two days. Due to shortage of material he was not able repaired the machine. Such a wondering you people didn't have spare like a single adapter....
Complaint comments  Read comments [1]Complaint category Appliances

Eureka Forbes — Not satisfied your eureka enhance ro+uv+uf+tds water taste & service

 ashu0102 on Jul 22, 2016
I am rajendra singh i have purchase eureka enhance ro+uv+uf+tds dtd 17-june-16 from m/s lamba electronics, kalkaji ji new delhi-19. After purchase shop keeper book for installation request. After that i have received the sms from your side request no-9927973197 dtd 18-june-16 allocated technician name mr. Namish. After that calling some person he told me installation your ro i am assuming mr. Namish calling that time inform me coming evening. But he was coming 7.30 pm, i have told that person this is not correct time he says sorry. I have checked that person not carrying all equipment like tds checking...
Complaint comments  Read comments [1]Complaint category Health & Beauty

Eureka Forbes — Delay in service of water purifier

 sritejampra on Jul 21, 2016
Premier marketing at hassan, karnataka are dealers and services people for aquaguard products. My experience is their service standard is woeful. Aquaguard people are getting a badname because of service delays. Clean drinking water is an everyhour necessity and if you can't service on the same day of service request what is the use? It is already two days and still they are not coming. Top honchos of eureka forbes if you can't give service on the same day, you are bringing a bad name for tatasky. Please warn them to fall in line or change your dealership....
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Eureka Forbes — Poor amc services and lackadaisical approach in customer care

 Kaushtubh Bhatt on Jul 21, 2016
Dear sir, i am wg cdr bhatt resident of 20a/286, arjan vihar, delhi cantt. I have been using ur aqwaguard product riviya for the last 7 years under amc arrangement. My customer code is 1006630825, i would like to bring the following for your kind attention and intervention.
I am really very disappointed by your service centers giving services to our area.
For the last one year dispite complaint ur rep never attend complaint on time. I had to make repeated request to attend the problem. My serving was due on 30 june 16 but ur rep mr rajesh didn't turn up dispite several request on...
Complaint comments  Read comments [1]Complaint category Products & Services

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