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Eureka Forbes Customer Care

Eureka Forbes Ltd

10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Andhra Pradesh
Hyderabad
Hyderabad District
Andhra Pradesh
India - 500028

Customer Care Phone Numbers and Contacts

Phone:Euro RO Helpline Number – STD Code of State Capital +39883333
Mobile:+91 86 88 883731
Sales Helpline / Enquiry - 07498201333
 
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Eureka Forbes Complaints & Reviews

Eureka Forbes - request to take action immediately so that i am being provided with servicing for which i am being made to suffer from last 3 months

User
 mohammed abdul hissain on Dec 20, 2014
I am using eureka forbes aquaguard...i pay my yearly servicing charges on time without fail...i have my grace period upto march 2015...but since last 3 months i am facing a servicing problem...i have being keeping on complaining about the same problem but no correct servicing is being rendered...the servicing people are telling that they have to change the tranformer but they are not doing that...it has been 3 months since then and i got vexed with this...i had also filed a sms service request for which i havent even received any servicing..complaint no:-0079463101...please take immediate action...
Complaint comments Read comments Complaint category Electronics & Appliances

Eureka Forbes - No service !!!!

User
 Zakera on Dec 20, 2014
My Aqua Guard is out of order since Dec 9 2014. I lodged a complaint with the Customer Care on Dec 10 2014 and the complaint number was - 0079394338. No response. Second complaint was lodged on Dec 18 2014 and the complaint number was - 79493112 and I was given full assurance that it would be given top priority. No response. Third complaint was lodged today Dec 20 2014 and the complaint number was 0079532626. Again the Customer Care executive gave me full assurance that today by evening my problem will be resolved. No response. Tomorrow is Sunday so action is expected. I wonder how long I will have...
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - Attempt for cheque clearance after order cancellation and without product

User
 Venkatkrishi on Dec 19, 2014
Iam venkat already i launched complaint with you. now eurekha forbes had sent my cheque for clearance even after i given the notice of order cancellation and notice on stop payment to bank as well as to eurekha team bangalore, due to poor response from the team people also without any product except a defective demo product.but they sent cheque and got dishonoured in my account which affected my smooth operation of my account so far without any dishonour in bank history, i want them to remove the defective demo product and return my cheque with compensation for time, tension and pressure, disturbance...
Complaint comments Read comments Complaint category Electronics & Appliances

Eureka Forbes - : Eureka Forbes (Aquaguard) not providing Bill after repeated request.

User
 udayngupta on Dec 19, 2014
Sir; I am Uday Gupta. Resi 38-D Pocket- A, Mayur Vihar Phase 2, DELHI 110091. I purchased Aqua Guard Enhanced UV on recommendation of Your Mr. Prafull Kumar Acharya Sr. Customer Sale Specialist. His code is 9052783 and his contact No is 8130785892. I purchase this product on 27/09/2014 and installed on 30/09/2014. I made payment through HDFC Bank cheque No 728562 dated 01/10/2014 against Order No/ receipt 108- 37472. I have company printed order form copy. The sales person suggested me to purchase Enhanced UV at the current TDS level but service man suggest me for Enhance RO+UV....
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - Breakage while handling machine during Servicing

User
 pgodawat on Dec 18, 2014
I had logged request for servicing of my Aqua Guard- Crystal on 16.12.2014. Two service guys come to service my machine. After 2 hours of working on machine, they told me that there some part is broken in machine. We surprise to see that those service persons are not trained enough to handle the machine and had broken my machine. Even after I told them to replace the same because we had taken 3 year service scheme. But to our surprise, they told that they are not carrying those broken parts and will come afterwards and replace them. After 3 days nobody has come to replace those machine parts and...
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - PF amount not given by the company

User
 Ananda soundara raj A on Dec 18, 2014
I am A.Ananda Soundara Raj from Coimbatore, Tamilnadu. I was worked as an accountant in M/s.EUREKA FORBES LIMITED from Nov 17 2010 to 4th April 2014.In that period a company recovered PF amount from my every month salary. After resignation my company is not respond to refund my PF amount. I sent lot of mail to company. But no response. I don't know my PF number also. Because they are not given the PF number to any Employee. How can I get my PF amount from the company....
Complaint comments Read comments Complaint category Employees

Eureka Forbes - Defective Product -No Replacement/Repair

User
 deepakaswani_82@yahoo.com on Dec 17, 2014
I am having RO- Aqua Expert worth Rs 19573. My Registered Mobile No is 9441901850/9989499301. I have been complaining several time (around 4 times in last 6 months) and got repaired many times though it is less than 1 year of Purchase. I think, I got damaged Peace. From last 2 days, my RO Plant is dead. I have registered complaint before 2 days only in your complaint cell (complain no. 79451813) but answer comes is ---ok sir, some body will come to resolve your Problem but no body has come till now. Also in my feedback last time I had clearly mentioned that unit shud be replaced in case problem...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - Water purifier - Compliant not resolved so far

User
 TSNarayana on Dec 17, 2014
I have an annual maintenance contract (Receipt No.23210939)dtd.8.3.2014 for 1 year for my Aquaguard duo waer purifier with Reshma Technologies, Rajahmundry, Franchise of Eureka forbes Ltd.I lodged a compliant on 27.11.2014 as my purifier is not working.they didn't turn positively to my compliant.Inspite of several requests on phone technician came to repair the purifier on 4.12.2014 (i.e.7 days after lodging compliant).they identified that the UV lamp has to be replaced and put indent to the company on the same day.Even after 13 days it is not replaced and my compliant has not been resolved.I feel...
Complaint comments Read comments [1] Complaint category Other

Eureka Forbes - Aquasure RO water filter installation not done

User
 deepu_nagaraj on Dec 17, 2014
Hi, this is Deepu here with my registered cell number 9886662423. i purchased aquasure RO water filter on 13-Dec-2014 and called up the toll free number 18602661177 at 18:27 hrs. they assured me 24 hours timeline for installation and since then i receive calls everyday saying the representative will come today will come tomo. have a lot of respect for Eureka and this act is changing my mindset towards it. let me know when would this issue get fixed regards, Deepu...
Complaint comments Read comments [1] Complaint category Utility Services

Eureka Forbes - no response for sevice

User
 chandrashekar k mule on Dec 17, 2014
as i have read so many complaints been lodged iam still doing it from my side because ihave also taken amc and paid Rs.4500 /- for three yrs and the service will be done only once in a year. my purifier service was due in last month itself . but till date no one has turned up. inspite of calling to the customer service centre they assuring me about the service but no action . hence forth i vll neither take an amc nor i vll suggest any of my friend circle to go for it ....
Complaint comments Read comments Complaint category Products & Services

Eureka Forbes - Complaint against Eureka Forbes Services: Customer number: 1006521691: 9881133443

User
 riteshsharma77 on Dec 17, 2014
Dear team, This is to inform you that I have taken a water purifier in year 2009 product name is "Infiniti". 1) I have taken an AMC for it for last 3 years and it gets lapsed in last July month: The service provider has given me only 2 time filter change and they suggested me to that they can provide me the filter even after the duration will complete, once I asked them to do so they denied and told me to renew the AMC and that filter will not be given to me. 2) after this bitter experience I have raised a complaint for changing my filter on 9-dec-2014 and the candles of the water filter...
Complaint comments Read comments [1] Complaint category Utility Services

Eureka Forbes - amc servicing and cartrdige replacement

User
 Boredha Sathyanarayana on Dec 15, 2014
i have undergone amc with eureka forbes RO water purifier. as per amc, every three months they have to visit and give servicing to water purifier at free of cost. after may 2014 servicing, nobody turned this side, now 7 months over, inspite repeated service requests, simply they attend the phone and nobody will visit and service. 2. as per amc, every one year they have to replace the cartridge and it was due by october 2014, nobody is servicing, i request to instruct them to do the needful as per the amc...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Poor & Pathatic service

User
 shahhiten05@gmail.com on Dec 15, 2014
Dear Eureka, With deep regret would bring to your notice that my friend for life did not even took care for 1 year. I have lodged complain # 0077634178 dated 08.08.14, which is still not attended. After horrendous follow-up, Several Technician came from Mulund office, but did not turn up after seeing the machine. In-fact one of the technician, removed the original part (some eletronic) & replaced with a faulty one which did not work in front of him. He promised to return to take the machine to workshop, but no one turned up. Have also massaged the regional service head - Mr Pradeep on the...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - Not recieved Bill and poor response by your team leader

User
 kadirvel A on Dec 15, 2014
I am Dr. A.Kadirvel and bought Euro clean dry and wet vacuum cleaner ( paid on 11.10.2014 No.067024) from your team leader C.Sugumar (villivakkam branch). We received the product within two days but after lot of pressure they came for demo after one and half month.Still he didn't send the bill and did not sign in the warranty period. We are the customers of Eureka forbes for past 14 years and never experienced such a poor service. Kindly check our bill and do the needful immediately....
Complaint comments Read comments [1] Complaint category Products & Services

Eureka Forbes - no service engineer came to my home for rectify the problem

User
 ravish00786m on Dec 14, 2014
MY NAME IS RAVISH KUMAR FROM SECTOR 14 URBAN ESTATE KARNAL[ HARYANA]... DEAR SIR...I HAVE DONE [AMC] FROM M/S C.R ENTERPRISES SHOP NO 28, RED CROSS MARKET KARNAL...AUTH.DIRECT SALE & SERVICE CENTRE OF AQUAGUARD & VACUUM CLEANERS ..KARNAL. DEAR SIR I HAVE DONE AMC OF RS WORTH 1250/- FROM THIS ENTERPRISES..WHEN EVER I FACE A PROBLEM I HAVE TO CALL THEM SOO MANY TIMES..ON TELLING MY PROBLEM WHICH I HAVE BEEN FACING THIS SERVICE CENTRE NEVER OR EVER PROVIDE ME A COMPLAINT NUMBER I DONT KNOW WHY?..MY Q IS THAT WHEN THEY R NOT PROVIDING SERVICE TO THEIR COUSTOMERS THEN WHY THEY R DOING AMC[ ANNUAL...
Complaint comments Read comments [1] Complaint category Other

Eureka Forbes - NOT SENDING SERVICE PERSON

User
 tamilsen on Dec 12, 2014
I am using your product of AQUA RIVIVA(PRODUCT OF EUREKA FORBES)and having warranty up to year 2015. I have registered complaint (ref no:0078734880)and calling frequently to customer care to send service person but so far no response. Req no: 0078734880Customer Id: 1006368955PL NOTE THAT : FROM 03.09.14 TO 04.12.14 we have got following service req nos.. but no responsible.. 78026521 78043998 78043998 78734880 79331002...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Clumsy installation and poor after sales service

User
 Mohan Asangi on Dec 10, 2014
I am from Hubli. A Salesman from Eureka Forbes, CTS. No. 4436, Vijaya Building, Vidyanagar, Hubli Came to us and for a about 2 months he repeatedly convinced me to buy a auqaguard. Purifier. We have accepted to buy one and purchased a AQUAGUARD UV ENHANCE making the advance payment. The Salesman's name is Anand P, Cell No. 8904537282. Next day one of your serviceman came and installed the equipment. We asked to install the equipment at the location suggested by us and accepted by the Salesman in advance. Serviceman installed the equipment but he did not made proper routing of the piping....
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Compliant No. 90789374 dated 01.12.2014 for replacement of RO

User
 kv006 on Dec 10, 2014
Sir The above complaint has not yet been resolved despite repeated follow up over telephone and email to your customer care. How much time your company takes to get it resolved. For the last 10 days we are compelled to take dirty water due to your poor service. It was not expected from reputed company to cheat the consumer after selling the wrong product. We requested to replace Green RO with RO+UV but not yet replaced. I again request to replace immediately failing which I shall be compelled to go to Consumer Court/CNBC Awaz's help. Thanks Anil Virmani M 9818610063 Virmanianil@ymail.com 10.12.2014...
Complaint comments Read comments [1] Complaint category Water Heaters & Geysers

Eureka Forbes - Regarding Product Invoice

User
 Suresh Sigandoor on Dec 9, 2014
we have purchased Euroclean wet and dry vaccum cleaner on 22 october 2014, but still now we have not received original Product Invoice..Worst service by eureka forbes and i suggest the people not to buy any eureka forbes product...My "Order Form Cum Receipt Number is: 256051426"...Kindly deliver the product invoice soon...
Complaint comments Read comments [3] Complaint category Products & Services

Eureka Forbes - Incomplete servicing

User
 sailajamavilla on Dec 9, 2014
I am a customer of eurekafobes aqua guard(customer code:1005375199).We have 3 years of extended warranty until 29thdecember of this year.According to extended warranty they need to service 2 times a year in which during the 1st service they had to change the filters and the next time they had to clean the water purifier.They need to service for every six months without being informed by us.For the first service of this year they had come for servicing but didn't change the filters saying that they are good and need not be changed.The next service need to be done after 6 months.The six months had...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

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