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Eureka Forbes Customer Care

Eureka Forbes Ltd

10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Andhra Pradesh
Hyderabad
Hyderabad District
Andhra Pradesh
India - 500028

Customer Care Phone Numbers and Contacts

Phone:Euro RO Helpline Number – STD Code of State Capital +39883333
Mobile:+91 86 88 883731
Sales Helpline / Enquiry - 07498201333
 
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Eureka Forbes Complaints & Reviews

Eureka Forbes - Malpractice by Sales Executive

User
 Nitin Shyamrao Nandeshwar on Sep 16, 2014
Hi Eureka Forbes, I have booked model Geneus by paying Rs 21490/ to sales executive Mr Babu (Mobile 9902140477 Emp no 9067465) in Bangalore. I have received the product and is installed at my location. Now i got call from the call centre that the sales executive has not deposited the money to company and invoice can't be generated due to this. As i have paid full amount to authorized person sent by Eureka Forbe and now i have become the sufferer due to malpractice of the sales executive. The receipt given to me number is 048648 and order form cum receipt No 256048648. I hope eureka Forbe team...
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - no free servicing in under 9 months

User
 mykul on Sep 16, 2014
nirbhay kumar singh H/O Bidhya dhar padhi Rangmatia Gadkana Plot No. 3832/5136 Bhubanesar (orissa)017 Sub:- as per Rule two free service within one but no any free service within 9 months .my aqauagard placed in december "13 but no servicing till date. contact many times of custmer care but no take over my requst no. 0078067463 cust-id 1010924433...
Complaint comments Read comments Complaint category Employees

Eureka Forbes - water purifier royal model

User
 Swarnambiga Chidambaram on Sep 15, 2014
I bought eureka Forbes water purifier--Royal model around ten years back.. i have AMC contract with the company... one month back i told the service people that the machine is running for only ten minutes..after that it automatically stopped by itself.. They took the machine to the service center for repair.. Two days later they didn't bring the machine... i rang them several times ...they didn't attend the phone. Due to some personal reason i left for Bangalore for more than a week... after coming from the trip, i rang them & asked them to bring back the machine... i thought that...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Non attendance to Service Request for 7 weeks

User
 Chinmayi Bhathena on Sep 15, 2014
We are based in Goa. We had purchased a Eureka Forbes Aquasure Crystal UV Water Purifier on 05 December 2013 from CMM, Merces, Goa (Invoice No. T/8882). In July 2014 it stopped working. As it was still under warranty, we called up the centralized complaint number on 23 July 2014 (we were informed that this is the only way to do it for a first time complaint) and registered our complaint., the service request number being 0077371367. We were told that we would be attended to very soon by their Goa personnel. However, for 2 weeks nobody called. After 2 weeks a technician (Sanjay – mobile number...
Complaint comments Read comments [2] Complaint category Appliances

Eureka Forbes - not any response for services

User
 skpatel on Sep 14, 2014
This is inform that i have booked a complain according to your complain number but this is an 3rd day but yet i am not getting your response and i have complained twice and my service for eureka aqaugard is in contract though they not responding to me so please do need fully as soon as possible this is an humble request . my complain number: 0078147334 mobile number: 09624963196 email id: smit.luv92@gmail.com...
Complaint comments Read comments [1] Complaint category Business & Finances

Eureka Forbes - Faulty RO+UV installed. Leakage problem within 1 mnth. No response from customer care

User
 Jafar201 on Sep 14, 2014
I bought Aquaguard Enhance RO+UV on 12/07/2014 at Rs 16990 (Bill No. 12316 Mark Enterprises, Sohna Road Gurgaon). After 1 month of usage it started its pump started leaking excess water continuously. The machine keeps working and leaking water continuously for hours. We have called customer care several times but there is no solution done yet. Some technician say that pump is faulty, some say that membrane is faulty but no one fixes the problem. It seems that my heard earned money got wasted with no one listening to our concerns. This is pathetic customer service and faulty product from...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Malpractice by Sales Executive & Technician

User
 Sudhir; Hyderabad on Sep 13, 2014
Dear Sir/Madam, This is to bring to your notice that I have made a purchase of Eureka Forbes Aqua Guard water purifier(1 Piece) and Pre-Filter Bowls(2 Pieces) on dated: 22/07/2014 by paying a total amount of Rs.16, 400+500(towards installation charges). Proofs of payments Rs.16400 attached. Though I have complained to your customer care executives over multiple calls, but no action as been taken yet regarding your sales executive(P. Vikram Reddy; +918801309626) who has resorted to Fitting a used second hand pre-filter bowl at my premises after collecting money for a new pre-filter bowl that costs...
Complaint comments Read comments [2] Complaint category Appliances

Eureka Forbes - Does not re-fill the tank just keep on beeping red light

User
 dsurana on Sep 13, 2014
I have installed AG Enhance UV water purifier from aqua guard 6 months back . But now within after 6 months there service engineer came for servicing and screwed up the UV lamp connection due to which it has stopped purifying water and also stopped dispensing it . I am facing this problem since 15 days and no has even bothered to look into it .. very bad service...
Complaint comments Read comments [2] Complaint category Appliances

Eureka Forbes - Not giving proper servicing. Too many complaints still no one comes for servicing

User
 Ashley Curel on Sep 13, 2014
NOT GIVING PROPER SERVICING. TOO MANY COMPLAINTS STILL NO ONE COMES FOR SERVICING.I Lydia Curel resident of 302 A wing Indrajeet Apartment, Near Ganpati Karkhana, Majiwada, Thane -400601, Mumbai, Maharashtra Ph No 9322573283 . I bought aqua guard water purifier many years back(Aquaguard Compact Purchase date 13-08-2006).Mr Khimji solakni was the person who fitted the purifier but he didn’t fit the safety valve. The service guys never called me before coming to provide service so they used to come at any time which was inconvenient for me.
On 14-2-2014, a person named Manish singh came...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - Non-provision to service

User
 Sunilbegumpet on Sep 13, 2014
I have an aqua guard installed in my home at 402, Greenview apartments, Leelanagar, Ameerpet, which is under AMC with Eureka Forbes. Despite my repeated complaint since 09/09/2014. I have made several calls to the helpline no, who in turn given couplle of nummbers at Hyderabad-9246463792, 9347415303, 9347415360. None of them responded. I am totally fed up with the callous attitude of the company, and the helpline people. T. S. Sunilkumar...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - Faulty UV water purifier system installed and no response from company [Resolved]

User
 eu.alliance on Sep 13, 2014
Several calls and complaints have gone unanswered after a new system that was installed just days ago encountered leakage issues. All we have is a complaint number(78088505) but no resolution. Tried to escalate the complaint on the website but the complaint does not go through. Urging Eureka Forbes to resolve the issue at the earliest. This concerns with the health of my family. Companies dealing with health care products must remember that a happy customer tells 10 others but an unhappy customers tells 100 more people....
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - very worst service

User
 radhikaraja on Sep 13, 2014
My complaint number is 0078119521. It was launched on 2nd of September 2014. But till now no person came for service. One guy came without the accessories and i don't know for what he came for? I am very sorry to say that service of aqua guard was not even improved even 1% from the date i purchased. I am using aqua guard from 1992 May....
Complaint comments Read comments [2] Complaint category Appliances

Eureka Forbes - AMC money collected Rs 3130 for a model not entitled for AMC

User
 Antony Joseph 1951 on Sep 12, 2014
Dear sir, I have received the invoice on 10 th september 14 for the purchase dated 21.7.2014. But I regret to inform you, that there is no reply for my complaint on refund of money collected wrongly for product Royal Rs.3130 towards AMC as detailed in my mail below. Please when you will be refunding the amount as promised ? Regards ANTONY JOSEPH Mob: 098431 77633 sent from my ipad On 09-Sep-2014, at 4:32 pm, Antony <antoniojosephaj01@gmail.com> wrote: ANTONY JOSEPH Mob: 098431 77633 sent from my ipad Begin forwarded message: From: Antony <antoniojosephaj01@gmail.com> Date:...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - SERVICE ISSUE WITH WATER PURIFIER (R.O)

User
 Lavanay Sharma on Sep 11, 2014
EUREKA FORBES IS JUST MAKING MONEY. THEIR SERVICE IS SO POOR. DO NOT BUY ANY OF THEIR PRODUCTS I S.K Sharma resident of 164, S.G enclave, majitha bye pass, Amritsar(Punjab) Ph 9988729050. I bought aqua guard water purifier few months back. It was working fine. As a routine i requested for First service (service request no. 1088). The guy came after 2 days of my request which was on 1st september 2014. He did the service gave me the reciept and left. After he left water was over flowing from my R.O. I called bACK the guy and he ask to call service manager. He gave me the no. of Suresh Bhagat ph...
Complaint comments Read comments [4] Complaint category Appliances

Eureka Forbes - Have a problem with water Purifier

User
 Ajaz.HB on Sep 11, 2014
I have purchased water Purifier 3 months ago from one of your sales person from Solapur, Maharashtra, his name is JITU, contact number is +9108975908805, currently it is not working and the person is not receiving any calls from any number from 1 month can you help…...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - Aquaguard geneus is Dead since installed

User
 Bhagwat R on Sep 10, 2014
Customer ID : 8000010905, Complaint Numbers : 78084792, 90286770 I had excellent experience with Aquaguard in past for 7 years. When I decided to buy new water purifier, I blindly choose Eureka Forbes Aquagurad geneus. Your people are seems to be changed now. The geneus installed on 8th September became dead few minutes after installation. Its dead till now. The first service request raised on 8th attended on 10th Sept. The next request is not attended yet. Surprisingly your sales person AMOL (emp no 9062857) says that its happen because I switch off Aquagurad (i just want to test system so...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Very bad service and wrong promises by useless staff. Shameful people.

User
 Rao Yash on Sep 10, 2014
Customer ID 1011354850. Good day, I purchased one AG Compact water purifier.I requested the concern person to supply by tomorrow as I was going out of Maharashtra. Your cheapest class useless person named prashant verma promised to fit and supply by next day. On that promise we give him cheque. After that on next day this useless person was not replying the phone calls and not responding to sms too. After brief trials and giving sufficient notice we have stopped payment of cheque after 3 days which is well deserved. Later the purifier was supplied after few days and fitted with lots of delays....
Complaint comments Read comments [2] Complaint category Utility Services

Eureka Forbes / Aquaguard RO - PATHETIC AFTER SALES SERVICE

User
 gagan124 on Sep 10, 2014
I BOUGHT A AQUAGUARD AQUASURE RO + UV IN JANUARY . AFTER THAT IN JUNE END I GAVE A COMPLAINT AS TDS WAS TOO HIGH . THE TECHNICIAN VISITED US ON 1ST JULY AND SAID THAT I WILL COME TOMORROW WITH THE MEMBRANE AND REPLACE IT BUT HE NEVER CAME . THEN INAUGUST AGAIN I GAVE A COMPLAINT AND SAME PERSON MR MUKESH VISITED AND REPLACED THE MEMBRANE WITH SOME OLD REPAIRED MEMBRANE . WHEN I OBJECTED HE SAID THAT THIS IS COMPANY RULE THAT WE REPLACE IT WITH OLD REPAIRED MEMBRANE AND NOT A NEW ONE . NEXT DAY THE WATER STARED LEAKING AND WE COULD NOT USE RO . I AGAIN GAVE A COMPLAINT AND CLEARLY ASKED COMPANY NOT...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Service Request No. 77711976 logged on 14th August no. response from the Company.

User
 Parry55 on Sep 10, 2014
I have logged a service request for the AMC with eureka forbes on the 14th of August. Inspite of paying in advance for 3 years for the AMC the company is not taking things seriously and i turning blind eye for my service request. I have been following up with the company as mentioned below . req no. 77711976 -14/08/2014 -22/08/2014 (Customer Care) -25/08/2014 Durgesh (Customer Care) -28/08/2014 Mandakini (Customer Care) -03/08/2014 Sangeeta (Customer Care) -05/08/2014 (Customer Care) -09/08/2014 (Service Center at Provorim, North Goa.) Still i am not...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - AMC given for corporate office in Gurgaon Payment done No services till date

User
 vikku1979 on Sep 9, 2014
Our corporate office 'Fresenius Kabi Oncology Ltd., Gurgaon has given AMC to Eureka Forbes Ltd for the installed RO (Brand-Aquaguard) against PO no. 3100041233 (dated- 04.10.2013) & done payment of 8515 INR as a advance payment. AMC period was from 01.10.2013 to 30.09.2014. Note that according to terms & conditions 3 visits as a preventive maintenance was mentioned in PO but no engineers has come to perform this even after doing follow up. Parts like 'Filter, Solenoid Valve, pump & electronic part was also covered under this AMC. This is very serious issue as this water is used by...
Complaint comments Read comments [5] Complaint category Pharmacy

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