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Eureka Forbes Customer Care

Eureka Forbes Ltd

10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Andhra Pradesh
Hyderabad
Hyderabad District
Andhra Pradesh
India - 500028

Customer Care Phone Numbers and Contacts

Phone:Euro RO Helpline Number – STD Code of State Capital +39883333
Mobile:+91 86 88 883731
Sales Helpline / Enquiry - 07498201333
 
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Eureka Forbes Complaints & Reviews

Eureka Forbes - Faulty service rendering damage to Aqagard water filter - Classic model

User
 Vasudeva Rao Semmeta on Aug 26, 2014
This is with reference to service rendered to CLASSIC MODEL AQUAGUARD WATER FILTER UNIT-ID NO. 1006459136 on 22-08-2014, against complaint given on 21-08-2014. This unit is under AMC. Mr. G. Naveen Kumar was the assistant who attended to the fault. The technician was also present. After cleaning the components the filter unit was put to service. They advised us to drain out at least 2 buckets water before use. But by the time 1/2 bucket was full there was a small bursting sound and rubber/plastic burning smell and filtering process stopped. I called 398 33 33 -Customer Care at about 18. 30...
Complaint comments Read comments [2] Complaint category Appliances

Eureka Forbes - Change of water filters not done

User
 Phani Eranki on Aug 26, 2014
After making full & complete Payment of RS: 4000.00 (Four Thousand rupees only) for the replacement of Water Filters to the vendor on 20.08.2014 till date the person was ready to lift the phone nor attended the complaint till date 26.08.2014. i request you to take serious action
Regards
sarvesh...
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - amc is due to renew this month but company is not renewing & not given last service

User
 simadas on Aug 26, 2014
I have an aqua-guared revive water filter.It is under AMC. AMC is due to renew from 13-08-14. As no man from Eureka
Forbes came by that day and telephoned on 16-8-14 requesting service man to come to give me last service and renew AMC.
But since them no one came . From then I made several complaints but no one has come till today.

I am using aqua-guard water filter for over 20 years. I have never faced this kind of trouble..

Details of the filter, my address etc are recorded under my telephone no: 03324045475

Would the company kindly solve...
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - Non-delivery of product given for service

User
 minesh.abh on Aug 25, 2014
I had never imagined that such a big name like Eureka Forbes can act like a thieve for a customer. I bought an Easy Clean Vacuum Cleaner. Which was delivered to me after service but again taken by them for body change because it got many scratches or was replaced by other product's body. Its been almost a year they haven't returned it to me. My local area service manager Mr. Chopra keep on making fake promises of its delivery. This is my last attempt to get it back. Otherwise I'll have no choice other than to sue Eureka Forbes in Consumer Court. I have all call recording of fake promises...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - Service Request unattended

User
 Sankar Vema on Aug 23, 2014
I lodged a SR on my leaking aqua guard RO on 6th Aug. After repeated follow-up service executive visited on 10 Aug. He is very impolite person I never came across in service industry. He opened and closed the machine just to tell that he cannot attend it till the expired AMC is renewed. Now the machine is completely non functional. AMC expired a couple of months back and these guys did not renewed it saying the agency which was attending the calls previous (before shifting our house) need to transfer it to these guys. When I asked him to renew the AMC, he said he will first transfer it then will...
Complaint comments Read comments [5] Complaint category Appliances

Eureka Forbes - smell problem

User
 ravi186 on Aug 23, 2014
Dear sir, i am purchased water purifier on 11/08/2014, model:AG ENHANCE RO 1225207546013972. AFTER 1 day of installation its give smelly water.your team also visit but there is no solution. i am not satisfy to your product Dc no.-50331652 Order no:-299005925 Customer id:-1011360092 So please requested that replace your product new one. Thanks ravindra kumar gupta 8104538422...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - AMC Service not rendered

User
 joydeepgour on Aug 22, 2014
Though I had entered into an AMC for 3 years with your company for Aquaguard Water Purifier but even after a lapse of one year I am yet to get my first service in spite of repeated reminders to your local dealer. Please resolve my problem at an early date or I will be forced to go to consumer forum for redressal. Scanned copy of AMC attached. Contact address: Joydeep Das House of Dr Rudra Kanta Das ADP Road, Christianpatty, Nagaon-782001, Assam Mobile : 9435351326...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Product installation not done

User
 shambhuling on Aug 22, 2014
Sir/Madam, as per above subject i have taken your product AQUAGUARD CLASSIC two months before and still no installation of the product is not yet complete, i am regularly following with sales executive's of hubli office karnatka, india nobody attending and responding, i never seen these type worst service anywhere in the world, manyu time i called the office they are not responding and ready to give the complaint register number and any procedure are maintaining of customer quarries, after n number of times i have forcibly taken the complaint register number as follows 310919. i done big...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Not attended complaint after request being raised past five days

User
 aradhyakiran on Aug 22, 2014
Eureka Forbes Aquaguard RO Reviva I did purchase water purifier Reviva RO, With in a span of few months filter stopped working, I had run around to find a technician to get it repaired .After few days, post repair, now system has stopped responding and none of them at the call center(Req.ID-0077745991)are bothered to looking at the request its been 5 days since I have raised the request. every time they call they try to give a new request id and tell me it will be looked in to it . Felt like not to buy any of the Eureka Forbes products as I have using most of the their products as they just work...
Complaint comments Read comments [3] Complaint category Electronics & Appliances

Eureka Forbes - Water Purifier UV enhance Eureka Forbes

User
 Sunil Datey on Aug 22, 2014
I have register complaint against machine Enhance UV on 9th of August . From that date till 19th of august problem was not solved ( technician have not visited). On 20th EF person visited and repair the machine.Immediately after repair. I call that person because one more problem has been added during repair of machine, that is indicator fall inside the machine and was glowing inside instead of outside( it is really ridiculous the way machine buildup ). I have called that same person several times but he replied only once and told me " I will come tomorrow morning at 10.30 am. However when I called...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Delay in servicing and not attending for service

User
 Bidhan chandra Kirtania on Aug 21, 2014
I purchased 2 Aquasure UV+RO, one at my residence at 19/2 Biswas para lane and another at my daughter's flat at 33 Sarat Pramanik Lane, both at Ranaghat and under AMC. The machine at my daughter's flat never serviced properly in spite of having AMC. 1) Machine at my Daughter's flat has gone out of order and not attending by the service provider for the last 4/5 days, in spite of several reminders over telephone. It happened in previous occasions also. We are not at all satisfied with your service. Did I commit a great blunder in purchasing the machine from you ? 2)In case of the machine at my...
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - Never delivered Occupancy sensors

User
 Umeshbm68 on Aug 21, 2014
I paid 3.75 lakhs in Dec, 2012 for home security, sensors, cameras. Since last 6 months, I am trying to get the equipment delivered. I am getting in bits and pieces since then and at this point I am yet to receive 20 occupancy sensors. I have tried to contact Thomas Jha (Ph-9845540116). He hardly takes calls and when he accidently takes it, tells me that he will either get back tomorrow or in 5 mts but never gets back to you. My patience is running out and wonder if I should consider legal action for undelivered equipment and cheating....
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - Regarding change of spare part after taking amount

User
 rwarpatkar on Aug 21, 2014
I had aquaguard machine from last 6 years, i did annual maintenance contract with them for free replacement of spare parts and service for 1 year on july 2014 for which i paid 4300. But till date they didnt replace machine candels. When i call they said tomorrow, dday after tomorrow like that only.....
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - id ..1011363696 Auagard enhance RO + UV not working

User
 jaisawat on Aug 20, 2014
i did buy a auagard RO + UV in jaipur, rajasthan location ..i have send mine complaint to on 8082299333 and your local office ..but sitll i did not get any calls and response your side, ... i rquested to kindly send your macinic or eng. to attanded the complatine ID: id ..1011363696 model no. 1226308246032953...
Complaint comments Read comments [1] Complaint category Other

Eureka Forbes - Non receipt of bill/voucher of product

User
 argupta64 on Aug 18, 2014
Respected sir.

I purchased a aquaguard from you on 02/07/2014 vide cheque no 35 dated 02/07/2014 bank of baroda, pratapnagar

You gave me a advance receipt on the spot no is 29553 date 02/07/2014. So many times i requested for bill/voucher on mobile to shri pravin patel sr team leader vadodara gujrat, a e mail request also done to shri pravin patel a week ago but till date i have not received bill voucher but till date i have not receipt please send me receipt immediately.

Thankyou

From

A r gupta

B 49 manglam...
Complaint comments Read comments [2] Complaint category Appliances

Eureka Forbes - not complying commitment no:1020593178 dt 16.01.13 with customer 1007302821

User
 krishnendubanerjee2014 on Aug 18, 2014
though agreement to give service including parts as said for my Infinity at contract no 1020593178 dt 16.01.2013 but practically it is seen that it has provided only one time in last two years and at present we are totaly unprotected from this side for that too from customer 1007302821...
Complaint comments Read comments [1] Complaint category Products & Services

Eureka Forbes - non-availability of drinking water though in AMC from 11.06.2014 after frequent complaints from that date

User
 debasree banerjee on Aug 17, 2014
I have got one eureka forbes aquaguard (reviva) filter machine installed at my home, 6, deshbandhu road(East), kol-35 from 2008. But this year i have faced a horrible and unbearable situation of non-availability of drinking water. The machine is under AMC from 11.06.2014 and valid upto 10.06.2015 and remained out of order frequently. I put up complaints on .. 11.06.2014, 21.06.2014, 14.06.2014, 16.06.2014, but all my efforts went in vein. I am still now suffering from non-availability of drniking water. According to your executives all the connectors along with adaptor have to change to resolve...
Complaint comments Read comments [2] Complaint category Products & Services

Eureka Forbes - zero service and maximum torture

User
 lalit akutkar on Aug 16, 2014
Dear senior managment of eureka forbes, I have registered a complaint 77317986/77555282, which is yet to get resolved for a month now. I must say that the customer care is trained so well not to get anything resolved. The senior executives are genius who promise to get things resolved in a day but they make sure that the day never comes. Since I cannot use the product anymore, i am planning it to put it in my drawing room as showpiece. Unfortunately till now i could not find a "showpiece" made of scrapped eurekaforbes water purifier. Pl. send me any designs if you have. And funny...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Delay in providing service

User
 Dileep agarwalla on Aug 15, 2014
My machine is under AMC .My complaint has been registered at Sambalpur vide Sl No 153 dated 08.08.2014. The issue has not been resolved till date. and I am suffering a great due to non availability of drinking water. How long can I manage by purchasing mineral water from the market? As you know, once we are used to drinking water from Aquaguard, it will not be possible to drink the normal tape water. I am informed that the delay is due to non availability of required spares and the same is likely to take some time. In fact, I wonder, as to how the transfer of spare from one area to other area...
Complaint comments Read comments [3] Complaint category Appliances

Eureka Forbes - AMC service not provided despite several complaints

User
 nimisa singh on Aug 14, 2014
I bought an AMC for my Aquaguard Reviva model RO on 2nd June 2014. It has been more than two months now and several complaints but I have not received a resolution. There has been no candles replacement till date and the service guy who had come did something to the RO after which the water alert has stopped functioning and the storage leaks all the time and overflows and wets my kitchen. The set has also not been installed properly. Such pathetic and horrible is their customer service quality that despite repeated reminders, I have not got any result. They have fraudulently charged me for the...
Complaint comments Read comments [2] Complaint category Appliances

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