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Eureka Forbes Customer Care

Eureka Forbes Ltd

10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Andhra Pradesh
Hyderabad
Hyderabad District
Andhra Pradesh
India - 500028

Customer Care Phone Numbers and Contacts

Phone:Euro RO Helpline Number – STD Code of State Capital +39883333
Mobile:+91 86 88 883731
Sales Helpline / Enquiry - 07498201333
 
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Eureka Forbes Complaints & Reviews

Eureka Forbes - Defective product delivered Dr Aquaguard HD RO

User
 vhariharan on Jul 3, 2015
My customer ID is 8000035344. I live in Chennai Ambattur and my pin code number is 600053. I have made an online purchase of Dr.Aquaguard HD RO water purifier on 26/6/15. I have made the full payment of Rs.15, 490 /- for the same. Sales person from T Nagar Chennai office Mr.Sampath ( Employee code : 904968, contact number : 09551394852) has assisted me for the above purchase. He had delivered the product to my residence on 27/6/15 evening. On 30/6/15 evening, service technician Mr.Saravanan [ contact number : 09092472273] visited my house for installation. During the process of installation,...
Complaint comments Read comments Complaint category Online Shopping

Eureka Forbes - Aquaguard Servicing

User
 Nirmal Kumar Ganguly on Jul 3, 2015
2 years service contract on 16/09/2013 for Rs 2400/- for my aquaguard model no. ST- 2000 for the period 16/09/2013 to 15/09/2015.Contract receipt no.10 22494068. Whenever any person comes from Eureka Forbes for servicing after due checking he says that the filter candle could not be changed due to non availability.I have contacted the concerned office, head office, customer care and lodged complain but no action has yet been taken.it appears that in the name of service contract they are collecting money but actual servicing is not done. since yesterday my wife is suffering from acute diahrrea. In...
Complaint comments Read comments Complaint category Utility Services

Eureka Forbes - Deelivery of Eureka Forbes Aquaguard through forgery/fails bill and serial number.

User
 ashok kumar behera idbi on Jul 2, 2015
I have purchased Eureka Forbes Aquaguard on 10.05.2014 of Rs 13996/- having unit Serial Number 1013102641055017 in the Name of Mr.Tapan Kumar.Subsequently the aquaguard damaged so many times and after giving so many calls they are serviced the system .After proper investigation i came to know that the above unit serial number is issued to another person Named as Bulu Mohanty for Rs 8990/-.Then agian i investigated the same at Forest Park, Ground floor, Bharati Tower, Bhubaneswar-751001, Eureka Forbes Aquaguard office they said that the waranty of the machine is expired and simultaneously issue another...
Complaint comments Read comments Complaint category Family & Relationships

Eureka Forbes - no installation of a fully paid high end water purifier

User
 Rajiv Vyas on Jul 2, 2015
we were asked to make full payment for a water purifier and it was made with an assurance that as soon as the product is delivered it will be installed. 4 days after several reminders a day it remains in packed condition. The service manger Dipesh kept promising and after teh second day blocked the numbers of my wife, my mobile and the landline so we could not contact him. Initially he was extremelly oversmart and said that since we had been loyal customers for the company for over 10 years we will get priority service and he would say he is talking to the service guys and put on hold and soon after...
Complaint comments Read comments [3] Complaint category Appliances

Eureka Forbes - Poor response from the Eureka Forbes chennai service center

User
 TomFerrari on Jul 1, 2015
I bought Eureka Forbes vaccum cleaner from chennai T.Nagar Vasanth & co, they deliverd the vaccum cleaner to my home after which the next day we opened and saw the wire pull back switch is not working properly, we called the service center and booked complaint, service technical person dint turn up and he came after one week and said he cannot repair on spot as it seems to be advanced machine, i dont understand what is advance thing wire pull back switch, it s a feature of eurka forbes vaccum cleaner even very long back. they said they had to take back to service center and will return in one day,...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - Not getting service for log time

User
 Sarbasish Pal on Jul 1, 2015
Subject : Very poor service I am trying to get service for my water purifier. I have also log request on last thursday(25th june 2015) then again I did it for two times as I haven't get any call from your side and no one come to my home for the service. Two of the request number are as follow 0082213647, 0082264501 (as far I remember) last request number : 82290060 (today 1st july 2015) I also tried to log the request by your web service but no replay. My register mobile number is 9332661061 Please help me out and provide me service asap....
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Defective product received no replacement given or no one tried to fix the issue also

User
 giridharm on Jul 1, 2015
We bought aquaguard hot and cold through online after talking to their representative in phone.He encouraged us to pay online and send us payment link through mail we ordered online on March 30th and our Customer ID: 8000500861.The product itself took 1 month to reach our doorsteps.After installation we found the piece is defective.Water is leaking from inside and very less water we get in bottles.More water goes out than we get in bottle.We talked to customer service and local managers but no one came to fix it or provide a solution for replacement.And we talked to our area manager he told us since...
Complaint comments Read comments [1] Complaint category Utility Services

Eureka Forbes - No response for the complaint - Eureka Forbes - complaint on Branch manager Mr. Satish, Ambattur, Chennai

User
 kavitha_vernakar on Jul 2, 2015
We raised a complaint on the Branch Manager Satish, Ambattur, Chennai Branch and the ID is 1095107. We need the solution at the earliest. Thanks & Regards, Kavitha 9884616606 Pls refer to my complaint dated 29th June. Till now no proper response on the below complaint With reference to the complain on the Executive, Mr. Manoj Kumar. The Executive returned the balance amount of Rs. 500 along with the stand. He apologize for his mistake. Thank u so much for Ur immediate action But the Branch Manager, Mr. Sathis didn't gave respect to a customer and he is telling that we had got benefit...
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - reinstallation of RO

User
 rahul090886 on Jul 1, 2015
I have shifted my residence from Mhow, MP to Mumbai recently. Since 29 June morning I have been submitting my request for reinstallation of RO at my new home. But even after 48 hours no technician has turned up to address my complaint. Every time I call up the customer care they assure me of sending somebody but it is just a false promise. For two days I'm having to manage drinking water from outside for self and family....
Complaint comments Read comments [1] Complaint category Products & Services

Eureka Forbes - Non Installation and Poor Customer Care

User
 Parimal Rathod on Jun 30, 2015
I had purchased one water purifier (Aquaguard Enhance RO+UV) online from your website on 17th June 2015, Wednesday, and the payment was also made through net banking on the same date. My customer ID is : 8000601380 I was told that the product will reach at my address within 7 days and the details of the transportation will be given soon. I waited for one week but there was no response from your side. So on 22rd June 2015 I tried to call you, but I did not have any of your number. I searched on you web and found your number (39883333) but which never got connected. I tried other numbers...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - Faulty Product delivered, no replacement, no refund

User
 skywalkr on Jun 30, 2015
I had purchased Aquaguard Reviva RO+UV+TDS Controller from your website on 8th June 2015, customer id 8000032605 with full payment have been made online through credit card. Firstly the product was delivered after 10 days with no updates being provided for tracking numbers and delivery status. Secondly, there was no automatic installation services provided. I had to go and request for installation service. This was not all, the installation team said we cannot install the product as it is as there is no hanging stand provided, hence I had to purchase the same from the installation agent...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - Unsatisfactory Service……

User
 bhojama1 on Jun 30, 2015
I purchased your Aqua sure water purifier & requested for installation from last two to three weeks. In this period, 3 to 4 times I registered a request for installation, No positive response received from your side. This is the worst service provider I ever seen…… Below are the request numbers for your reference. -92194423 -92216028 -92226723...
Complaint comments Read comments [1] Complaint category Other

Eureka Forbes - Product not delivered after online transaction

User
 krishnan2222 on Jun 29, 2015
I duly order a aquaguard water purifier on 25.05.15, through online with online trasaction.After one month company not delivered the above product I collect transaction details from my bank and sent to company by email.They are not replying my mail, and over phone also not getting positive response.I am residing bangalore city and online shopping contact office for eureka forbes is mumbai.The anount which trasfered to forbes is 14990/rs.This is RO+UV+TDS water purifier from forbes. Pls help in these issue....
Complaint comments Read comments [3] Complaint category Appliances

Eureka Forbes - fraudulent committement poor service

User
 Sunni007 on Jun 29, 2015
Service Engineer broke body of aqua gold in the amc. Maqsood 09867433080 smooth talked sold magna aquaguard. Took money to deliver on 25th. Begged for delivery. And now for installation for last two days. Mr razzak not responding nor anyone cares in call centre or in mumbai office...you should have repaired machine if broken by your service eng...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - complaint on Branch manager Mr. Satish, Ambattur, Chennai

User
 kavitha_vernakar on Jun 29, 2015
With reference to the complain on the Executive, Mr. Manoj Kumar. The Executive returned the balance amount of Rs. 500 along with the stand. He apologize for his mistake. Thank u so much for Ur immediate action But the Branch Manager, Mr. Sathis didn't gave respect to a customer and he is telling that we had got benefit of Rs.1000 and Bcoz of us the executive had lost his money and job. More over, he is asking us whether do u have any record of this discount, have u got any written letter from the executive abt the discount. Will any customer get this type of letter From the executive? without...
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - Unsupported Product Service

User
 Rohit G Mathew on Jun 29, 2015
On 07/06/2015 Customer ID 8000032506 I was insisted to buy a aquagaurd reviva water purifier by the sales team for INR 14999/- with promises of 7days installaion. I bought the product and it was promised to be delivered with 6 working days however the product reached after 8 working days. When i contacted Harish TL mobile no 07666517171 enquiring about the product delivery he mentioned that once the product is reached I need to message him for Installtion process. I had messaged him on the mobile no given to at 15/06 time 20.59hrs. There was no reply from the TL. I waited till 18th June and applied...
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - Comissioning of Classic Aquagaurd Water Purifier

User
 anup-1-2 on Jun 28, 2015
Dear Sir, Really I am very sorry to say that as such a MNC company & highly demand company, we are suffering the commissioning of our CLASSIC water purifier. Since last one month, nobody are attending to do the job from your side. Recently, your service provider not responding our call also. I am feeling very bad to purchase the purifier as such company. Your costomer satifaction is totallu nil. I do not know, how you are doing appointment this type of service engineer. I think, I will have to file in consumer court. For this cause of delay, we are all family are suffering in medical ground....
Complaint comments Read comments [2] Complaint category Appliances

Eureka Forbes - NON DELIVERY OF DR AQUAGUARD ETERNITI

User
 pravinjsw on Jun 28, 2015
ON 11 JUNE 2015 I HAD BOOKED ONE DR AQUAGUARD ETERNITI THROUGH ONLIE PORTAL VIDE TRANSACTION NO 8000601227, AND ITS PAYMENT WAS DONE BY CREDIT CARD AMOUNTING RS 12490/-, BUT REGRET TO INFORM THAT THE SAME HAS NOT BEEN DELIVERED TO ME AS AON DATE.INSPITE OF MY REPEATED REQUESTS/ENQUIRIES YOUR RESPONSE IS TOTALLY NILL. HENCE I REQUEST YOUR GOOD SELF TO KINDLY CANCEL THE SAID ORDER IMMEDIATELY AND REFUND MY MONEY IMMEDIATELY....
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - non-attendance to request no 0082190905

User
 Papia Chowdhury on Jun 27, 2015
Requested to attend the problem of non working of my water purifier on 26.07.2015 under my customer id 1011813123. Repeated reminders fell into deaf ears.Being assured every time that technicians would be attending in no time.Just now I am told that it would not be possible before tomorrow (28.06.15) since service is provided up to 6.30 p.m.Unable to purchase so much drinking water. please help me out....
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - RO - Candles stopped working in < 4 months

User
 cmreddy123 on Jun 27, 2015
We have RO Filter - entered into 2 year AMC in July 2013 - basically quarterly service and 2 times Candle replacements. 2nd Candle replacement was done in Feb 2015 - in May 2015, Filter stopped working - Technician says it has to be replaced - but it is less than 3-4 months. he says sorry - some candles are like that. we thought it has atlas 6 Months of warranty - but technician says No. I paid 8K, 2 years back without doubting, but now Eureka Forbes is cheating me on its promise. I'm very disappointed. how do we get redressal -Going to Consumer Court is the only solution now?...
Complaint comments Read comments [1] Complaint category Appliances

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