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Eureka Forbes Customer Care

Eureka Forbes Ltd

10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Andhra Pradesh
Hyderabad
Hyderabad District
Andhra Pradesh
India - 500028

Customer Care Phone Numbers and Contacts

Phone:Euro RO Helpline Number – STD Code of State Capital +39883333
Mobile:+91 86 88 883731
Sales Helpline / Enquiry - 07498201333
 
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Eureka Forbes Complaints & Reviews

Eureka Forbes - 3rd Class Service From its Service Centers

User
 SARTHAK KHOPKAR on Jul 24, 2014
I have a service contract with Eureka Forbes for my Inova Aquaguard and the Aqua Sai Service Center is the assigned one for my Region. I would like to highlight this to you that the service contract was signed on 20th August 2012 which mentions the following :- No. of Periodical Service/Year : 2 Replacement of Consumables Per Year : One Pre Filter Candle and Carbon Block, Two Carbon Granules & Dual Cartridge Replacements for the model applicable. Since August 2012, I hardly had 2-3 servicings till the DATE [which is out of standards]. Out of which only Once they changed the CANDLE...
Complaint comments Read comments Complaint category Electronics & Appliances

Eureka Forbes - Extremely poor service

User
 Inderjot Makhija on Jul 23, 2014
On 4th July i registered only complaint on Eureka forbes website that my Aquasure had stopped working ( just 2 months after buying). The very next day, person came and informed that PCB had malfunctioned and will have to be changed. On asking how much time it will take, he said 2 days. When i contacted him after 3 days, he told that PCB was not being provided to him from the main centre. So, i escalated my complaint on their online website but still for the next 10 days, i got NO CALL from anybody...such level of mediocre service On 16th July, i contacted their call centre ( you have to...
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - Most Pathetic Customer Care

User
 sumeetchawla on Jul 23, 2014
Hello, I had bought a Water purifier from Eureka Forbes on 12/7/2014 Order No. 123037583 which was delivered on 13/7/2014 Delivery Challan No. 23883696 my Cust ID is 1011286556 The representative came to install the product after 3 days on 16/7/2014. The product was defective and it did not work, he told us it shall be replaced the next day. But till date even after placing hundereds of calls to them nothing has happened. The person who sold us the product is Mr. Ravi 9811959474 has just stopped picking up my phone. When trying to lodge a complaint with the service centre, they just put me...
Complaint comments Read comments [2] Complaint category Appliances

Eureka Forbes - Extremely Poor Service!

User
 vgopa on Jul 22, 2014
We have Aquaguard RO on AMC and after the technician changed the filters, the filters have been constantly leaking. We lodged a complaint on 14th July, 2014 but till date the problem has not been solved. One technician had come in between stating he will come the next day to rectify the issue, but no one has turned up so far. This is absolute cheating with the customers. I have been calling the customer care twice every day and in the morning they say the technician will come in the evening and again when I call in the evening, they say for sure he will come by 7:30 pm, Alas, no one turns up....
Complaint comments Read comments [5] Complaint category Electronics & Appliances

Eureka Forbes - Poor Action and response from Service centre including cheating of customer

User
 cyrilmech on Jul 21, 2014
I have bought Aquaguard RO (Reviva Model) on 12/Apr/2010. Order No : 103039437 We have put AMC for every two yearssince then. Name of Service centre: Everest Enterprises 66, Ponnusamy Nagar, 3rd street, Sembium, Chennai Ph - 044 64532333 The latest AMC is executed on13/June/2014 having Contract Receipt Number : 10 23476765 Name : Sebasthi Devi Address : 1455/2, 11th Cross Street, Poombuhar Nagar 2nd Main Road, Kolathur, Chennai -99 As a part of AMC, the technician namedMr.Senthil replaced all filters in the machine. From that time onwards, the machine isnot working properly. We...
Complaint comments Read comments [3] Complaint category Appliances

Eureka Forbes - Terrible customer service

User
 drahulraundal on Jul 21, 2014
sir
i had purchase aquaguard duo machine from eureka forbes on 2011 and i was done service agrement with them on year 2014, they dont give proper service to me related to that th complaints details are as follows-
1)i was given complaint to change tab of machine they change tab after 3-4 dys after complaint which is not part of that machine they changed tab of another machine at that time they said that we will change proper tab after getting through company within 1 wk but they cant change tab
2)also when the service man come to servicing of my machine, he doesnt know anything...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Fraud in amc contract

User
 tushandebnath on Jul 20, 2014
Mr.Surojit previous agent (9635335040) of Ranigang, Dist-Burdwan(W.B) gave me an AMC paper amount Rs.1700 for four candle change.But he changed only one candle.But the paper was false.The paper is still in my hand.Now he resign from the service and I still not received the balance money....
Complaint comments Read comments [1] Complaint category Utility Services

Eureka Forbes - aquaguard Total sensa stopped working instantly.

User
 Sandeep Kumar 040 on Jul 20, 2014
Product Name- Aquaguard Total Sensa (SMP+) WP 1224404008000499. Product of Eureka Forbes. Sales office-Geeta Mandir Road 55 DB 5 Panipat-132103. Inv No-2100101346, Dated-21-10-2010 Order No-210014788, Dated 21-10-2010. At the time of installation complete assurance was given of regular service and regular service reminder calls.But in actual it has become very tedious process to get in contact with the sevice person of above said product.Now it has stopped working instantly and after making a no. of phone calls, i have got no response from company side.Then what's the use of going with such...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - Aquaguard UV plus releave alkaline water

User
 parixitsinh bhati on Jul 20, 2014
Dear Sir/Maa'm, I have Eureka Forbes Aquaguard purifier, but from last 6month i have to face many problems with this machine. It releave saline in water and the water became alcaline.The upper layer is cover with white sheet of saltness. I complaint many times in last few months but i couldn't get any permanent solution of my problem. Many service person came at my home, clean machine's tank but after 1 day the same problem accures.The service man told me that saline is hardness what ur machine release from ur water. But when i was supposed to perchase the machine ur company or company's sales...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Product not delivered - AQUAGUARD REVIVA 50

User
 DevinderSaini on Jul 19, 2014
In reference to online order for RO on 23-Jun-14 vide transaction id is 118627003, Authorization Code is Customer ID is 8000007879, which still not received at my end. I had made many calls to your call centre and logged complaints vide no-89913874, but every time I got false commitment that it will be delivered soon. Pls help....
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - EuroClean Ace Dust Bags

User
 Stephen D'souza on Jul 19, 2014
I am unable to purchase the dust bags for EuroClean Ace vacuum cleaner from your Outlet in Vasai (Thane - Maharashtra). Whenever I have called or visited your outlet (Mr.Varik +91-74982433639/ Abel Lawerence +91-9869087953) over the past 8 months, I get the same reply that the dust bags are not available. Is this the after sales support that you provide to your customers ?... My e-mail id is stevedsouza@hotmail.com Regards Stephen N Dsouza...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - Disgusting and worst service

User
 Sundarraj Pandian on Jul 19, 2014
Request No. 0077234704 And 0077294720 I bought Aqua guard Green RO. I was promised that there will be 3 free service in the first year in the intervals of 4 months. Unfortunately they dont keep any track of it and we have to remind and struggle to get the service. I raised a request for 2nd service on 15/07/2014 and technician comes on 16/07/2014 late evening. Have no idea what service he did, after the second service machine stopped filtering water. Since then I am calling them to come and attend but so far no one has turned. Every time I call, they ask me My address telephone no etc etc etc but...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Our Request No. 77237504 Dtd 15.7.2014 not attended by Eureka Forbes executive

User
 saritajathan on Jul 19, 2014
Dear Sir/Madam

We had taken 3 year AMC for our Aqua guard on 21.11.2014 (Customer code - 1003364647) . We had logged our complaint on 15.7.2014 with Eureka Forbes ( Complaint request - 77237504) as our Aqua Guard was not working.Inspite of several reminders to the customer care nobody attended our request from Eureka forbes.So we got it repaired from outside. Company is not bothered about their Customer request.They Collect Money from the customer in the name of AMC and don't turn up for service....
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - False Assurance

User
 Preeti Halyal on Jul 17, 2014
I was interested to buy a vacuum cleaner (both wet & dry) hence one of my colleague had shared my number with the agent from Eureka Forbes. The agent called me up to check about the same with me and assured to send a person for demo. While I checked if there are any offers she assured there would be 2 offers : lifetime free service and a travel bag as a gift. I liked the product and before payment got confirmation and assurance from the agent that the gifts would be delivered within 2 days. It has been more than a month that I have been following up with them but there is no gift received yet....
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Eureka Forbes - cheating customers with Countrywide Networks Pvt. Ltd. by scratch card offers

User
 saket_jhamnani on Jul 17, 2014
I brought eureka forbea Wet & Dry Vacuum cleaner and as a promotional offer I got a scratch card in which I got a provogue wrist watch just to claim gift I did registed on click2redeem.com and sending them the original scratch card with invoice copy and a AT PAR cheque of 100 INR towards Countrywide Networks Pvt Ltd. and in return I got a duplicate provogue watch which is worth around INR 100 and that can be easily available on footpaths of railway station, I checked the manufacturers website too and there is no model at all which I got .such a branded company doing cheating with customers I...
Complaint comments Read comments [4] Complaint category Appliances

Eureka Forbes - Post sales service not provided

User
 ronimbbs21 on Jul 16, 2014
Dear Eureka Forbes, My name is Dr. Ronak Singh. I am a Medical Officer with RPSC and I unfortunately bought your product - RO on 3rd Sept' 2013. I was supposed to get 3 free services as per the contract/agreement with Eureka Forbes. The dealer in my district - Bhim, Rajasthan says I am no more associated with Eureka Forbes and so will not help.Till date no service at all has been provided to me even after my regular complaints with your Jaipur Dealer and customer care number. The machine all of a sudden stopped working due to which we had to drink tap water. This resulted in severe illness in...
Complaint comments Read comments [2] Complaint category Products & Services

Eureka Forbes - Poor Customer Service - AMC is waste of money

User
 Prabhakharan Aynarappan on Jul 16, 2014
I have purchased 2 Year AMC with Eureka Forbes last year for the water purifier (Enhance Green RO) in Bangalore. I have contacted them for changing the filter and service the unit for couple of weeks in all possible modes but no one had come to service. I have 1). Logged a request in their website and escalated to Step-3, 2)Called customer care and registered the service request and 3).Logged service request by sending SMS. I am left with no other option to get the service done. I have been calling the customer care almost everyday and get the standard answer that technician will come on the...
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - Worst Customer Service - 2 Year AMC is waste of Money

User
 Prabhakharan Aynarappan on Jul 15, 2014
I have purchased 2 Year AMC for the water purifier (Total Enhance Green RO) in my Bangalore home. I have called the customer care team multiple times and also registered through online and escalated to Step-3 for the service request to be addressed but no one turned for the service. I have been calling daily and everyday I get the same answer that someone will come by today and service but no one comes for the service. The customer care person I spoke with today afternoon informed me that I can go to Consumer Complaints form if I wish to but she can not help. I am not sure why do they sell the...
Complaint comments Read comments [2] Complaint category Appliances

Eureka Forbes - Service Request Complaint - AMC is waste of money

User
 Prabhakharan Aynarappan on Jul 15, 2014
I have been calling the Customer Care for replacing the filter and servicing the Water Purifier I have it in my Bangalore home. I registered the service request through online and escalated to Step3 and called the Customer Care center. Someone called on Saturday and informed that they would come on the next day. I called again yesterday morning and they said some one would come but no one turned up. I have called again today and informed that someone could call by noon but no one called. I have called agin in the afternoon and the service person started giving excuse and said that I can go to the...
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - Deficient service

User
 lalithaS on Jul 15, 2014
I had called for Service assistance for re installation of Aquaguard crystal model after moving cities. This was done after repeated reminders over 1.5 months...in 2 installments. & then, I found that the fitment IS LEAKING!! On trying to complain back, I realize that an un - authorized person (a non Eureka Forbes person) was sent, who didn't even give me a proper receipt, did not provide the AMC as asked and now for past 2 weeks I have been repeatedly calling the AREA LEAD, Mr. venkat reddy to have the leakage rectified and though he assures me daily that he's sending someone, nobody...
Complaint comments Read comments Complaint category Water Heaters & Geysers

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