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Eureka Forbes Customer Care

Eureka Forbes Ltd

10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Andhra Pradesh
Hyderabad
Hyderabad District
Andhra Pradesh
India - 500028

Customer Care Phone Numbers and Contacts

Phone:Euro RO Helpline Number – STD Code of State Capital +39883333
Mobile:+91 86 88 883731
Sales Helpline / Enquiry - 07498201333
 
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Eureka Forbes Complaints & Reviews

Eureka Forbes - regarding misbehavior of company amc executive

User
 tarush on Mar 6, 2015
Executive named "Vishal" from 'pure water solutions' having contract on company basis abused me on phone and told"jahan margi complaint kar de" and hang up the phone. Kindly resolve my complaint. and kindly cancel such person contract with company. I have already filed a complaint on company customer care then only his executive came and problem was not resolved. again i called up then he started abusing. Kindly help to resolve as my r o is not working and we are in trouble. Executive phon no is 9250622805 on which the person misbehaved....
Complaint comments Read comments Complaint category Utility Services

Eureka Forbes - NON FUNCTIONING OF AIR PURIFIER DETOX

User
 K S BAJWA on Mar 5, 2015
I purchased a air purifier DETOX from Eureka Forbes on 15 Feb2015. From the very first day, the machine is not working. I tried contacting their sales person but no one answered the phone. Thereafter I lodged a complaint with their customer service no.80376462 dated 21/02/2015. I have sent another complaint on their web site also but NO RESPONSE so far. I again contacted twice their customer service but despite promise of urgent action, there is no response. I feel cheated and do not know what next should be done. Please HELP....
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - Absconding Situation with Machine

User
 Raghunandan Rao Mididhoddi on Mar 4, 2015
We are using Eureka Forbes Filter, we faced a problem & Raised a request. From Suchitra circle - PIN 500055, technicican Mr. Jagannath Came & he cleaned the filter & asked to install a pre-filter, we agreed for that, they changed 1000/- for that. But after all these issue was not resolved then started calling him, nextday he was back & said internal filetrs are gone. We paid 1000/- & he replaced. But still we had the issue. Then after too many calls his manager Srikanth said, he will come check. But he didnt came. The same Jagannath came & this time he said issue is with...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - AQUASURE XPERT water filter issue

User
 haiksk on Mar 4, 2015
This is Senthilkumar, bought AquaSure Xpert 4 months back in Bangalore. Since bought, always getting some other issues and used to call contact centre. Again, around 12 days back, machine is showing “Fault C” and not working. One person named Mr Lingraj attended the issue and told that he would solve the issue within 24hrs. After that around 4 to 5 complaints I gave through web, SMS and via contact center. Nobody has come so far. Really I fed up with the service and buying the water from outside past 10 days. Please advise me to move forward. Senthilkumar 9886704467...
Complaint comments Read comments [2] Complaint category Electronics & Appliances

Eureka Forbes - acqua guard is dead for last 5 days.

User
 anurag janardan on Mar 3, 2015
my aquaguard is lying dead for last 5 days and im continously following it up with customer care everyday. but nobody in eureka is bothered. these guys come very easily when AMC renewal is required. but when it comes to service, they disappear. I WILL SUE EUREKA FOR THIS HARASSMENT....
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - not getting the real taste of water

User
 himanshumadan1111 on Mar 2, 2015
Our RO-(aquaguard enhance green RO WP) is not working properly it is not filtering the water properly the water tastes normal like tap water we are not getting the real taste of the 'ro water 'which tastes like bisleri . We are complaining since 2 weeks but no action is taken against it . We are very dissapointed from your service .so kindly please take action against it as soon as possible. Customer id- 1011757543. Sarika madan 9205 gali zameer wali pul bangash Nawab ganj Azad m.k.t Delhi 6 Phone no.9910761454...
Complaint comments Read comments [1] Complaint category Home & Garden

Eureka Forbes - Regarding payment

User
 riteshgggggg on Mar 2, 2015
My name is Harpreet, bought aquagard since three months. Unfortunately I 'll give you payment twice through credit card. I regular calling your executive Mr Ravi & Mr. Jagesh nither they pic my call nor revert me & also very rude. I have lot of iinconvenience. Really very disappointment regarding the behaviors of these two guys. So I request you to sought out this matter ASAP. Hope i'll got revert from your side....
Complaint comments Read comments [1] Complaint category Credit Cards

Eureka Forbes - Water flow switch of aquaguard non functional

User
 Nidhi dobhal on Mar 2, 2015
My aquaguard ( model Nova ) is on AMC. Its water flow switch is not working for past 4 months. The local Eureka Forbes mechanic did some temporary adjustment but it's still not working. I was told t It needed replacement which will come from Coimbatore . But it never came and my aquaguardis lying unrepaired. I have also complained by SMS several times at 8082299333. The reply giving a complain no comes promptly ( complaint no 0080512476, 0080421006, 0080421063, 0080269053). Brig nardeep naithani Kinara 4 Near DSSC Kotagiri road Wellington Coonoor Nilgiris Tamil Nadu...
Complaint comments Read comments [2] Complaint category Appliances

Eureka Forbes - Eureka Forbes not giving service for 4 month old UV water filter since last 2 months

User
 udayngupta on Mar 1, 2015
Still writing so many mails and lodged 5-6 complaints nothing happened. I don't get any service except one call and on missed call. The person told me on phone this require some part change or require senior person visit but nothing happened. till today. 5 months passed. My problem is Water purifier stop working . after some times it start again working. Time is not fixed. It may be 10 minutes to 2 days. Some complaint no and dates as below to see you support performance. after these complaint no visit by your support staff.7944802279696017 (31-12-2014)80152274 (04-02-2015)80271696 (14-02-2015)80273620...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - New Installation

User
 Balram Vakil on Feb 28, 2015
When I was enquiring about this product, I used to get calls everyday from Eureka Forbes. A guy named Aditya used to call me from Mumbai. Once I got the product, no body called. From last 3 days the product the product is not installed and all the helpline numbers are always busy. I logged a request but still no go. The escalations handled by Miss Anu Kotian (anukotian@eurekaforbes.co.in) does not even respond to the escalations raised. Very poor customer service and after sales service....
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Worst service ever

User
 Mawm on Feb 28, 2015
I have been calling Eureka Forbes for the 7th time today for getting my filter tap fixed, every time I am promised that they will send someone buy noone have turned up yet. This is after paying Rs. 6000 AMC. The filter costs Rs.16000 and we were not told that the service charges will be Rs.5500 annually because thats the cost of the candles/mechanism inside.The tap that comes with a Rs.16000 filter has always been unsteady and wobbly which finally fell off after a year. The filters pipe got blocked after a year and we had to go through the endless calls and follow ups to get that fixed just like...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - poor service of aqua guard total sensa model

User
 mtv on Feb 28, 2015
I HAVE PURCHASED AN AQUA GUARD TOTAL SENSA MODEL INTHE YEAR 2008 FROM YOUR CHENNAI ANNA NAGAR BRANCH . EVAR SINCE I PURCHASED THE PRODUCT THE MACHINE ENCOUNTERD MANY PROBLEMS BUT YOUR SERVICE PERSONNEL NEVER ATTENDED TOTHE PROBLEMS IN TIME . NEVER DID THEY ATTENDED TO THE PROBLEM TO MY SATISFACTION. THE MOTOR WAS CHANGED 0N 26-08-2014 ON COMPLAINT OF LEAKAGE OF WATER FROM THE BOTTOM . NOW YESTERDAY[27-02-2015] ASTHE REJECT WATER IS EXCESSIVE, IMADE A COMPLAINT TO THE CUSTOMER CARE CENTRE AT CHENNAI. THE TECNICIAN WHO VISITED MY HOUSE STATED THAT THE MOTOR HASTO BE CHANGED ONCE AGAIN [EVEN THOUGH...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Fraud sale

User
 grhitesh on Feb 26, 2015
I lodged a request to FREE service my Aquasure water filter with "AQUA SHARP SERVICE, BP. CODE: 14812, SEC-3, ROHINI BRANCH"
The technician Pramod while servicing the filter offered to install "Aquaguard Water Filter Cartride" for Rs. 375/- After installing and servicing when asked for the proper bill he misguided by putting the amount on "SERVICE ACTIVITY REPORT" which clearly says "This is not a bill. Don't pay against this report". When called at Aqua Sharp Service office phone number 9873266266 one Ms. Kumud told she would mail a copy of the...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Regarding aquaguard servicing

User
 abhijit. on Feb 26, 2015
I had called to our local service centre at ahmednagar city for servicing of my Green RO Aquaguard water filter near about 45 days ago, but still there is no any kind of response from them. After that i had called many times to their technician, but every time he is giving some useless reasons and misbehaving. My problem is not solved yet....
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - New Product not working

User
 Jayant Bhagwat on Feb 26, 2015
I have purchased Aqua Sure product in October 2015, after a week its not working, therefore logged complaints & called many times but till today no one resolve it. Whenever I have called, got the assurance from tell callers team that problem will be resolved by today. Even on yesterday had a same experience that ''Sir, your problem will be resolved by EOD''. But till today nothing is happened. Complaints No. 78661714 Dated – 17-10-2014 Compliant No. 80350094 Dated – 20-02-2015...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - No parts available, machine not working

User
 Gurtej Bhatia on Feb 26, 2015
Very shit machine ive ever purchased. Aquaguard is the worst brand ive ever used we also have kent and all the part are easily available.the main thing is that was purchsed top end model of aquaguard geneus. That no one can in the whole district. Now we planned to hire a lawyer and post a complaint to court for this shit thing.
GURTEJ SINGH BHATIA
happy home, near uco bank, itarsi dist. Hoshangabad
9755770770
Just a single part of machine was required but now it was too late...
Thank you shit aquaguard... You are not a paani ka doctor..
I think your creap...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Non receipt of delivery

User
 Raam Ochani on Feb 26, 2015
I have booked a water purified on 20.02.2015 with your company through one Mr. Virendera Singh Cell No. 9619327947 and have issued a cheque for an amount of Rs. 10, 490/- for purchase of the product. I was told that the machine will be supplied to me by monday. Thereafter I have been constantly calling him for supply of the product. However, till date I have not received the delivery but only false promises that machine is on the way and will be delivered to you anytime. I can show you the call records from my mobile.

In view of the above, I call upon you to investigate the matter,...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - complaint not attended - no response ph - 9962599797 - chennai [Resolved]

User
 Vijaysekar Perumal on Feb 26, 2015
Hi, i own a aquaguard RO enhance model and is on AMC for the 3rd consecutive year. I rarely call the customer care, but when i do for any issue the service is very poor. Its been 4 days since i registered a complaint, but no one has attended till now. My mobile no. is 9962599797 and the complaint ref no. is 0080429002. I had called 3 times to remind your customer care and all that they do is give me assurance of sending someone at the earliest, but no one has turned up till now. I would like to redress this issue to the consumer redressal forum here in chennai if continues to be unattended ....
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Re-Installation not happened

User
 pralaykumarpal on Feb 25, 2015
I have moved to a new location in Bangalore from Garebhavipalya to Electronic City on 22nd Feb 2015. Raised a re installation request (no 91309038) for the Aqua Guard Enhance RO+UV model on 23rd Feb 2015. On 24th one service engineer called me and told that he is going to come next day (ie 25th Feb). Ok fine. On 25th I called that engineer and he replied that he is not going to come and he has given a number of a 2nd service engineer. I called 2nd service engineer and he told that he is going to come next day (ie 26th Feb). On 26th morning when I called that 2nd engineer he also replied the same...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - service person not coming after repeated calls

User
 Sreela Menon on Feb 25, 2015
I had taken AMC for two years from 13.3.13 to 12.3.15 from eureka forbes after paying Rs.2400/- for my water purifier Forbes Designa. But after that only a time your service personnel visited us on 14.1.2014 that to after repeated phone calls. Now the AMC is on the verge of its termination period and for the last one month I have been contacting your service centres here at Calicut but no service is being done. I even complained in your toll free number 18602661177 and complaint is registered on18.2.2015 and my request is registered as 0080325481and cust-id is 1010165524. Please do the needful at...
Complaint comments Read comments [1] Complaint category Other

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