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Eureka Forbes Customer Care

Eureka Forbes Ltd

10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Andhra Pradesh
Hyderabad
Hyderabad District
Andhra Pradesh
India - 500028

Customer Care Phone Numbers and Contacts

Phone:Euro RO Helpline Number – STD Code of State Capital +39883333
Mobile:+91 86 88 883731
Sales Helpline / Enquiry - 07498201333
 
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Eureka Forbes Complaints & Reviews

Eureka Forbes - Non Functioning Of Aquaguard Machine : in Jodhpur

User
 Tanmay Pande on May 3, 2015
12270030580002140 is the machine number of new aquaguard machine purchased by my parents in jodhpur, Rajasthan. The new piece did not function at first so another piece was changed which initially was non functional but engineer mad it functional .The Machine is off road again since Yesterday . If this is the state of new piece and new models then company needs to seriously check its quality and service it provides.being The important part company claims to provide service 24 Hrs, but today being sunday is not able to do needful action. The bill has also not being given by Vendor....
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - Complaint Against Delivery

User
 Isha Jaggi on May 2, 2015
Hello sir, I Saurabh Choudhary booked a Aquasure Aayush online from your site Eurekaforbes.com on 11th April 2015 at 5 pm but I did not receive the product till now. My customer Id is 8000025445 and my transaction id is 47729.Everytime I call the customer care, they give us a new date and promise to deliver or refund but no action has been taken from their side. so plz help me in getting my money back. Regards Saurabh Chaudhary 9999953489...
Complaint comments Read comments Complaint category Other

Eureka Forbes - Issue In Aquaguard Purifier Machine

User
 Kavitha A on May 2, 2015
Aquaguard Geneus WP (NEW) – ITEM CODE – GWPDGENUS 10000, INVOICE NO :2924104120 Dated 04.11.2014. Customer ID – 1011553073. SALES OFFICE : RAMAPURAM Chennai – 89. After collecting the water after 4 Hrs there is layer of brown sediment at the bottom.This complain has been there from the beginning. After repeated Complaints your Technician has not been able to solve this problem. If the machine is faulty I would like you to replace it. Address: No. 858, Poonamallee High Road, Kilpauk, Ch-600010....
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - totally not working

User
 chandrurvys on May 1, 2015
. I am in warranty period. wastage water not come out. but purifier water comes very hot. i complaint madras office more than 15 times but complaint acceptable. no service till date now. iam buying water can daily 2 cans. iam calling service centre daily but service people cut my phone iam thinking daily. today iam stress now. what can i do. tilll date no solution. my investment is18000. iam not a rich man. euraka reps. brain wash to me so i am purchasing this total sensa model. i dont want this eureka forbes products. iwant my money back with double payment from company. this is lesson for...
Complaint comments Read comments Complaint category Water Heaters & Geysers

Eureka Forbes - NOT ATTENDAING THE COMPLAIN BY SERVICE PERSONEL

User
 MOLOY PANDIT on May 1, 2015
sir, I have been harrased by these AQUAGURD service personell. I have logged complain on 24 apr 2015 & 27 apr2015 (doc -81346241) that in my model AF the sediments or the iron guard may be change by paying. iam under service contract, but service centre NARENDRAPUR KOL-103, they refuse to send services till date.several times ihave talked to executive of aquaguard. pl look into the matter, these issues have cost us medically &emotionally harassment. moloy pandit mob-9836207133 kolkata-103...
Complaint comments Read comments Complaint category Products & Services

Eureka Forbes - Eureka forbes Aqua guard model does not work properly from the day 1 it is purchased

User
 DeepthiRanjit on Apr 30, 2015
We have purchased a water purifier from Eureka forbes in Oct2014. It is Aquaguard Magna with RO+UV and dont know what not. It never worked properly. We raise a complaint every month almost and it is not resolved at all. The worst part is their customer service. It makes sense to have customer service for us to call and complain. But their way of defining the customer care service is so pathetic that you message them that there is a complaint and they will call you only when they are free and they come for service only when are free. I believe that there must be lots of complaints as they dont...
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - URGENT COMPLAIN - ABUSIVE LANGUAGE USED BY SERVICE REPRESENTATIVE

User
 vivek.icai on Apr 28, 2015
Sir, This is to bring to you notice that your company's representative working in our city and highly irresponsible and uses very abusive and offensive language to the customers on lodging complain to them. We lodged a complain directly to the Service centre and a Service Man visited on 27.04.2015, he took Rs. 750 for some parts changing though we had an AMC and still motor is leakage an AT PRESENT RO NOT WORKING AND NO WATER TO DRINK. On contacting your representative on Mob. No. 9675675522, person naming Mr. Kamal used abuse language. Is this the Eureka Forbes Company's style of working?...
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - CCTV camera not functioning

User
 Shree Ayur ganga -Celebrate Healthy Life on Apr 28, 2015
Respected sir/madam,

I regret to have purchased the CCTV camera from your company. I have been registering a complaint against the non functioning of the camera from past 6 months and your technicians are not able to resolve the issue till date.You need to appreciate our patience since we are following up with your technicians till date to solve this issue. Do u guys even know to provide a service!
I would not recommend your products to anyone .
Thank you
Great going!...
Complaint comments Read comments [1] Complaint category Hospitals

Eureka Forbes - Very delay to delivery the product

User
 Satish Babu Mahendra on Apr 28, 2015
I was ordered AquaSure Cartridge by online on 15-04-2015, till its 2 weeks completed. Even I not yet received my product. Customer care persons not responding properly, online messaging systems (chatting) not working. Eureka Forbes very very poor deal with existing customers regarding sale after services....
Complaint comments Read comments Complaint category Online Shopping

Eureka Forbes - Not working properly

User
 CRECCSLTD on Apr 28, 2015
Our Aqua Guard is not working properly often required to be a attended by your staff but not working up to the mark. Your Maintenance staff is often attend our complaints to foot right but on very next day it is found that again this system is not working from the date of purchase. Module details are as under, for your ready reference : Module Name : Aqua guard Classic AG HIFLO Date of Purchase : 25/03/2015 Sr.. No. 1013401656007983 You are requested to look in to the problem necessary at the earliest. Kindly do the needful. Thanking you, CRECCSLTD BSL...
Complaint comments Read comments Complaint category Products & Services

Eureka Forbes - aquaguard water purifier service default

User
 rahulreddyrockz on Apr 27, 2015
This is S.V.R Reddy belonging to visakhapatnam. I have purchaced a water purifier long back and paid "three years service contract". the valid period of the contract is from 08-04-2014 to 07-04-2017. There is no service from u since past 8 months. My coustmor code is 1001752024 . i request u to please send the person to do service. My contact number is 8008232902...
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - tap of blue jar broken

User
 sheo kumar rai on Apr 27, 2015
1. Complain no 81628020 dated 23 apr 15, given by executive on tele 08039883333.till 1800 on 27 apr 15.nobody has attended the complain 2. marathahalli area executive (9035025663) has assured to send mechanic on 25 apr 15. 3. i contacted on 27apr15 to 9035025663 at1000hrs, he told that machanic will come within two hrs, after 1400 hrs phone is engaged. 4. at 1700 hrs i contacted 39883333, she told that within two hrs mechanic will reach .till 1816 nobody has come. 5.amc contract receipts no 23633441 on 30 jun 15. thanks...
Complaint comments Read comments [1] Complaint category House, Apartment Rental

Eureka Forbes - 0081123221 request number still not attended

User
 t_rajasekar on Apr 27, 2015
Aqua guard expert, less than 6 months old. First problem: within 1 month: Leakage of water from the panel: reason for the same: Poor assembly Current problem: LCD chip not working- hence machine not working: Complaint lodged on 15th April. Still not sorted out inspite of repeated calls to Mr Sukumar service engineer (+91 9345941080). No proper update and shitty customer service. Feel stupid to invest so much money and then have to beg you guys for service. It is your duty to render service and dont treat like a headache. If a machine should create problems so frequently- replace the machine...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - No Show From Eureka Forbes Representatives

User
 genuine customer on Apr 27, 2015
Hi, This is to bring in your notice about the several calls I made to your various Sales Specialists on the various dates and I got the NO SHOW from your so- called technicians. I bought a Water Purifier on 11th Apr 2015, but it delivered on my address on 16th Apr 2015, for which I paid 15, 490 INR from the cheque no: 576775, 576776, 576777 respectively . After paying the amount i expected quick service, which never happened. Masroof (dr. aqua guard) his contact no: 8287614198, visited my home 110/3, Zakir Nagar, Okhla. Delhi and assured me that everything is fine even he checked the water...
Complaint comments Read comments Complaint category Other

Eureka Forbes - Aqua guard enhance green ro

User
 Mohammed Aslam Alvi on Apr 25, 2015
Dear sir, I am sorry to state that after paying the full amount ie15490/-on 6/04/15, the above item has not supplied to me up till. now.People sitting on helpline numbers are making me fool and giving false assurance.Kindly look into and resolve my problem and supply the item at an earliest. Aslam Alvi customer id 800050110 invoice no.322539 Complaint registered no. 91717038...
Complaint comments Read comments [1] Complaint category Food

Eureka Forbes - Order not delivered and emails not answered.

User
 lisala on Apr 23, 2015
I purchased a water filter online for the sum of 2, 499 on the 8th of April 2015. I have not received the product and none of my emails have been answered regarding when it will be delivered. I have written to the company again requesting a refund but have not heard any reply from them. my transaction ID is 313380231 Customer ID 800002585...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Please Refund my Amount.

User
 Ravi Kumar on Apr 22, 2015
Hi, I Purchased on 8/4/2015 through Online Mode, my customer id 8000501125, One of Your executive will call me an he suggested wrong Product. The product name is ENHANCE UV, so my water will be very hard and TDS also 800. this product is not suitable For my water. I sent more mails to Ur Customer Care .But No Reply, Please give me the correct person details and contact me Immediately who will Handel those On-line payment issues and all. I don't wont any Sales person and Local Dealers Contacts .All ready i Spoke with them also But they can't solve my Problem. They told me u...
Complaint comments Read comments [3] Complaint category Appliances

Eureka Forbes - WORST EXPERIENCE OF EUROKA FORBES - ACQUAGARD WATER PURIFIER

User
 natarajan1962 on Apr 22, 2015
DT.22.04.2015 SIR, I BOUGHT ACQUAGARD WATER PURIFIER SEVEN YEARS BACK. I HV DONE AMC AFTER WARANTY PERIOD. THIS TIME ALSO I HAVE DONE AMC UP TO 2016. IT IS MY MISTAKE I HV DONE THIS. EVERY TIME I WANT SERVICE, I HV TO CALL UR PERSON THROUGH CUSTOMER CARE NO. BUT UR PERSON IS TAKING THEIR OWN TIME. SOME TIME THEY WILL COME, SOME TIME THEY WILL NOT COME. I AM GIVING YR SERVICE RATING AS (- MINUS 100%). PL NOTE THAT I HV CALLED THIS TIME SERVICE FROM MONDAY ONWARDS. TILL DT. NO BODY ATTENDED MY CALL. TODAY I HV CALLED CUSTOMER CARE. THEY HV GIVEN ONE PERSON NAMELY MR. PREMNATH. I HV CALLED HIM...
Complaint comments Read comments [2] Complaint category Electronics & Appliances

Eureka Forbes - Please refund the amount

User
 Ravi Kumar on Apr 22, 2015
Hi Sir/Madam, I Purchased 8/4/2015 my customer id 8000501125, i buy enhance UV, so my water will be very hard. this product is not suitable. i am trying to contact to customer care service from ten days, but they are not give proper response.I raised many complaints and many times. so that i am suffer with SHusma, Devaraj, Shivam, Preethi, Harish, and there are complaint numbers are 91668411, 9166154, 91713316. so i don't want product. please take it back.Even if i hope you will be taking a ction.Thanks&Regards...
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - Auguaguard Geneus - Ordered online- Product is not delivered after 8 days also.

User
 h c Patil on Apr 20, 2015
Hi I am Hanuamntagouda Patil Customer id : 8000025507. Mobile no 9886811569 We purchased AQUAGUARD GENEUS on 12th April 2015, but still the product is not delivered at my home. Sales person was told me that product will be delivered within 7 days but still it is not delivered. I called customer care number provided in the company website many times but there was no proper response. I wrote mails to shopping@eurekaforbes.com what was the problem. Eureka forbes company services so poor.dont purchase them my friend....
Complaint comments Read comments [1] Complaint category Electronics & Appliances

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