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Eureka Forbes Customer Care

Eureka Forbes Ltd

10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Andhra Pradesh
Hyderabad
Hyderabad District
Andhra Pradesh
India - 500028

Customer Care Phone Numbers and Contacts

Phone:Euro RO Helpline Number – STD Code of State Capital +39883333
Mobile:+91 86 88 883731
Sales Helpline / Enquiry - 07498201333
 
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Eureka Forbes Complaints & Reviews

Eureka Forbes - Non Installation and Poor Customer Care

User
 Parimal Rathod on Jun 30, 2015
I had purchased one water purifier (Aquaguard Enhance RO+UV) online from your website on 17th June 2015, Wednesday, and the payment was also made through net banking on the same date. My customer ID is : 8000601380 I was told that the product will reach at my address within 7 days and the details of the transportation will be given soon. I waited for one week but there was no response from your side. So on 22rd June 2015 I tried to call you, but I did not have any of your number. I searched on you web and found your number (39883333) but which never got connected. I tried other numbers...
Complaint comments Read comments Complaint category Electronics & Appliances

Eureka Forbes - Faulty Product delivered, no replacement, no refund

User
 skywalkr on Jun 30, 2015
I had purchased Aquaguard Reviva RO+UV+TDS Controller from your website on 8th June 2015, customer id 8000032605 with full payment have been made online through credit card. Firstly the product was delivered after 10 days with no updates being provided for tracking numbers and delivery status. Secondly, there was no automatic installation services provided. I had to go and request for installation service. This was not all, the installation team said we cannot install the product as it is as there is no hanging stand provided, hence I had to purchase the same from the installation agent...
Complaint comments Read comments Complaint category Electronics & Appliances

Eureka Forbes - Unsatisfactory Service……

User
 bhojama1 on Jun 30, 2015
I purchased your Aqua sure water purifier & requested for installation from last two to three weeks. In this period, 3 to 4 times I registered a request for installation, No positive response received from your side. This is the worst service provider I ever seen…… Below are the request numbers for your reference. -92194423 -92216028 -92226723...
Complaint comments Read comments Complaint category Other

Eureka Forbes - Product not delivered after online transaction

User
 krishnan2222 on Jun 29, 2015
I duly order a aquaguard water purifier on 25.05.15, through online with online trasaction.After one month company not delivered the above product I collect transaction details from my bank and sent to company by email.They are not replying my mail, and over phone also not getting positive response.I am residing bangalore city and online shopping contact office for eureka forbes is mumbai.The anount which trasfered to forbes is 14990/rs.This is RO+UV+TDS water purifier from forbes. Pls help in these issue....
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - fraudulent committement poor service

User
 Sunni007 on Jun 29, 2015
Service Engineer broke body of aqua gold in the amc. Maqsood 09867433080 smooth talked sold magna aquaguard. Took money to deliver on 25th. Begged for delivery. And now for installation for last two days. Mr razzak not responding nor anyone cares in call centre or in mumbai office...you should have repaired machine if broken by your service eng...
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - complaint on Branch manager Mr. Satish, Ambattur, Chennai

User
 kavitha_vernakar on Jun 29, 2015
With reference to the complain on the Executive, Mr. Manoj Kumar. The Executive returned the balance amount of Rs. 500 along with the stand. He apologize for his mistake. Thank u so much for Ur immediate action But the Branch Manager, Mr. Sathis didn't gave respect to a customer and he is telling that we had got benefit of Rs.1000 and Bcoz of us the executive had lost his money and job. More over, he is asking us whether do u have any record of this discount, have u got any written letter from the executive abt the discount. Will any customer get this type of letter From the executive? without...
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - Comissioning of Classic Aquagaurd Water Purifier

User
 anup-1-2 on Jun 28, 2015
Dear Sir, Really I am very sorry to say that as such a MNC company & highly demand company, we are suffering the commissioning of our CLASSIC water purifier. Since last one month, nobody are attending to do the job from your side. Recently, your service provider not responding our call also. I am feeling very bad to purchase the purifier as such company. Your costomer satifaction is totallu nil. I do not know, how you are doing appointment this type of service engineer. I think, I will have to file in consumer court. For this cause of delay, we are all family are suffering in medical ground....
Complaint comments Read comments [2] Complaint category Appliances

Eureka Forbes - NON DELIVERY OF DR AQUAGUARD ETERNITI

User
 pravinjsw on Jun 28, 2015
ON 11 JUNE 2015 I HAD BOOKED ONE DR AQUAGUARD ETERNITI THROUGH ONLIE PORTAL VIDE TRANSACTION NO 8000601227, AND ITS PAYMENT WAS DONE BY CREDIT CARD AMOUNTING RS 12490/-, BUT REGRET TO INFORM THAT THE SAME HAS NOT BEEN DELIVERED TO ME AS AON DATE.INSPITE OF MY REPEATED REQUESTS/ENQUIRIES YOUR RESPONSE IS TOTALLY NILL. HENCE I REQUEST YOUR GOOD SELF TO KINDLY CANCEL THE SAID ORDER IMMEDIATELY AND REFUND MY MONEY IMMEDIATELY....
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - non-attendance to request no 0082190905

User
 Papia Chowdhury on Jun 27, 2015
Requested to attend the problem of non working of my water purifier on 26.07.2015 under my customer id 1011813123. Repeated reminders fell into deaf ears.Being assured every time that technicians would be attending in no time.Just now I am told that it would not be possible before tomorrow (28.06.15) since service is provided up to 6.30 p.m.Unable to purchase so much drinking water. please help me out....
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - RO - Candles stopped working in < 4 months

User
 cmreddy123 on Jun 27, 2015
We have RO Filter - entered into 2 year AMC in July 2013 - basically quarterly service and 2 times Candle replacements. 2nd Candle replacement was done in Feb 2015 - in May 2015, Filter stopped working - Technician says it has to be replaced - but it is less than 3-4 months. he says sorry - some candles are like that. we thought it has atlas 6 Months of warranty - but technician says No. I paid 8K, 2 years back without doubting, but now Eureka Forbes is cheating me on its promise. I'm very disappointed. how do we get redressal -Going to Consumer Court is the only solution now?...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Product return through online payment

User
 Praba on Jun 27, 2015
I wanted to return the product I purchased from online. I had sent lot of mail to customer care but I didn't get any reply from them. I am really frustrated by calling and sending mails to them. But I didn't get any reply for my mails. Here is my order details : Customer ID is 8000034513 Product Code GWPDDRMRU00000 Product Name DR. AQUAGUARD MAGNA HD RO + UV I am totally exhausted with all the enquirys. Finally I will have to go knock the consumer court. I purchased through a sales representative. But he is also not responding. The after sales service is so pathetic from eureka forbes....
Complaint comments Read comments [2] Complaint category Online Shopping

Eureka Forbes - Enhance Ro+ not working with in 6 days from the installation.

User
 JIJO173 on Jun 27, 2015
Sir My name is Mr: Joy from Chennai address F1 block No: 1 Ansika apartments, Srinath nagar. Nemilicherry Chennai, Thirunindravur, Thiruvallur (dist) Tamil nadu. pin 602024 i purchased one unit Enhance Ro + and installed by your company staff at 19/06/2015 but with in 6 days its gone out of order i already registered complaint no: 82176392 but till now not any proper response from your company. please do the needful. Regards: JOY Mob: 9042024065 Email: jijojoy173@gmail.com...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - Unsatisfactory Service of RO Genius model

User
 kamra69 on Jun 26, 2015
I am using Genius model RO in Panchkula for the last two years.Every time after service, the water leakage starts in1-2 hours period. I regret to say that after repeated requests the persons addresses the complaint in 7-10 days & charge us without our fault. This had happened twice in the past. Now this time today, same has happened. I have requested again to address the complaint. No body is responding. Our complaint no. is 0082192519 from registered Mobile No.9988885000. I am your premium client and don't like the nasty things every time. You are requested to solve this problem at the earliest....
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - my aquaguard reviva 50 not working for the last 4 months

User
 Maneesh973 on Jun 26, 2015
Sir/Madam, My name is Maneesh Chaudhary. I stay in Uttam Nagar, New Delhi. I bought my Aquaguard Reviva 50 RO on 18/01/2015 from DBS Technology, Shop No.144, Plot No. 8, Dwarka. This RO worked properly only for 2 months. After that a problem developed and it filter a very small quantity of water in a day. I complained about it through the Aquaguard helpline no. A person came from the Aquaguard office, checked it, told that its membrane is choked and it hadd to be replaced, and he will return after bringing its membrane. But he never returned back. I again coplained about it, another person...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - Eureka forbes--- Service not providing

User
 ajay145 on Jun 25, 2015
Dear Team, I bought new Eureka forbes- I Shakti1500 Litres, in Nov 2014 from kings electronics in kamothe Navimumbai. were it stopped working after a month, which I notified to the custome care. They used to provide the complaints number, however no actions are taken. Now from last one month I got number of complaints from customer care, and they were saying i'll be charged 100 Rs as a visiting charges, which I was ok with that. Then I got a call from one of the guy Mr Gupta ( 9619547775 ) which he came twice at my home, he answered their is nothing issue with the cartride, he needs to just...
Complaint comments Read comments [1] Complaint category Products & Services

Eureka Forbes - Aquaguard Reviva RO not working

User
 sheiks_in on Jun 25, 2015
Hi All, Please be informed you that Aquaguard Reviva RO system was not working properly from 14.05.2016 but i have complaint on 16.05.2015. some one will attend again issue yesterday (24.06.2015)I have booked complaint customer support said waiting for parts you ticket will open .(I ask reference number but customer care representative said ticket still open waiting for parts).but today late evening some attend and said we need to paid Rs 3500 .(its still under warranty ) is not acceptable we are use very minimal . 16.06.2015 water rate below 45 said but today person said above 100...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - bad water

User
 SJ Jeevan on Jun 25, 2015
Hi, I've purchased a aquasure shakthi water purifier for rs 1500/- 4 days ago. I'm facing problem with the product, it is giving very bad smelled water. I went to the dealer where I purchased the product, but the response is not at all good from the dealer. Actually, I want to replace the product or otherwise it should be modified.....
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - PRODUCT ; AQUAGUARD GENEUS (WATER PURIFIER) DISSATISFACTORY AMC

User
 kc mahapatra on Jun 25, 2015
1. AFTER LODGING COMPLAINT ON 17/06/2015 AND 19/06/2015 FOR AMC, IT WAS ATTENDED BY TECHNICIAN MR. SAI KUMAR (CHINTAL BR, HYDERABAD) ON 22/06/2015. BEFORE CHANGING THE FILTERS ON PRESENT AMC, PRODUCT WAS MAINTAINING TDS RANGING FROM 60 TO 70 AGAINST GROUND WATER TDS 812 SINCE INSTALLATION AND AFTER AMC IN 2014 EVEN. ON PRESENT AMC AFTER CHANGING THE FILTERS ON 22/06/2015 THE TDS INCREASED TO A RANGE OF 115 TO 120 WITH A BAD TASTE OF WATER. ON THE SUBJECT I APPRISED TO THE MANAGER, CHINTAL BRANCH, HYDERABAD, MR. SRIKANTH REDDY ON TELEPHONE AND HE REPLIED THAT “I CAN NOT DO ANY THING ON THE TDS...
Complaint comments Read comments [1] Complaint category Products & Services

Eureka Forbes - no installation of aquaguard and free personal purifier not received no communication by your company employee.

User
 atarkaur on Jun 25, 2015
I have been ordered Dr.Aquaguard booster(product code:GWPDDRBST00000) on 16/06/15 with online payment by SBI atm as Rs.10490. Aquaguard has been delivered on 19/06/15 without free personal purifier.I have informed to your executive Mr.Saurabh- 9071761 (Ph no.9920975070) on 19/06/15 for installation, but nobody still not arrived for installation and your executive Mr.Saurabh-9071761 (Ph no.9920975070) not received my call. So, i request to you, please arrange to send your technician for installation and also to be sent free free personal purifier bottle immediately your's, Rustam Singh Customer...
Complaint comments Read comments [1] Complaint category Products & Services

Eureka Forbes - Rudely behaviour over phone

User
 Vikram choudhary99 on Jun 25, 2015
Sir Iam from Sri Ganganagar 335001 Rajasthan I have complained about my aquaguard to local office of eureka at Sri Ganganagar on basic ph no. 0154-2485914 . No one had came for service for three days then I again called on same number yesterday to remind them again the staff recived the phone talked very rudely with a slang with my mother and yet complain not resolved I want you to take this matter seriously other wise I have to knock consumer courts door. I further request you to update me with the steps taken by you in this regards . Iam an old customer of you eureka and my product is in with...
Complaint comments Read comments [1] Complaint category Products & Services

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