Eureka Forbes Customer Care
Eureka Forbes Ltd
Customer satisfaction rating: 19%
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3721
COMPLAINTS

Eureka Forbes Customer Care

Eureka Forbes Ltd

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Address
10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank
Hyderabad
Hyderabad District
Andhra Pradesh
India - 500028

Customer Care Phone Numbers and Contacts

Mobile:
Mobile:
146
107

Additional info
Sales Helpline / Enquiry
+91 74 9820 1333

Customer satisfaction rating
19%
Complaints
3721
Pending
2418
Resolved
137
So far so good - The company responded to our notifications and is working on resolving complaints.

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Eureka Forbes Customer Care related pictures (265)

Eureka Forbes Complaints & Reviews

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Eureka Forbes — Aqua guard ro purifier

 Raghunath Jagirdar on Aug 30, 2016
My customer id is:1011165252 and Place Vijayawada. I have a Aqua Guard RO water purifier with 2 year AMC wef 26-08-2015 and valid through 25-08-2017 and cost of AMC Silver is Rs.7820/-. As I had a severe problem in the water purifier (water leakage from the bottom and water overflowing from the purifier tank) I had lodged a service request at 5 AM on 30-08-2016 and was allotted the service request No.0088952253. Two technicians were allocated the job by name Kumar (Mobile No.07396797370) and Gopi (Mobile No.09951269908) but none of them turned up for taking up the job inspite of my calling them...
Complaint comments  Read comments Complaint category Appliances

Eureka Forbes — Aquaguard Not working from last 2 months and even after complaining 100 times they haven't take any action

 Abhi581 on Aug 30, 2016
I do have a Aquaguard Compact installed in my home.From the last 2 months it is not working. I have filled the complaints 100 times even though no action is taken by the company. They say that we have added your complaint in Quick and it will we resolved in 48 hours, but the fact is that from the last two months no technician have ever visited my home. At last today i am getting it replaced by "Liv Pure" I request all the people over here please dont go for "Aquaguard" ever..
Still my machine is in Amc contract upto 2017 but they don't bother about customers....
Complaint comments  Read comments Complaint category Appliances

Eureka Forbes — Water Purifies

 Samir Kemse on Aug 30, 2016
I’m using aquaguard compact water purifier from last 3 years, customer code is 1009625599. And this has reference to my complaint numbers 0088580235, 0088616264, 0088645149 & 0088653583 raised about the turbid water coming from your aquaguard compact purifier unit at my home. On first complaint your technician visited our home and told that water filter is no more working. However filter/CC has been replaced on 29th April 2016, Refer attached copy of service card (the first filter worked for 6 months). I’m staying at Wadgaon Sheri, Mate Nagar, Pune area where we are getting PMC water on every...
Complaint comments  Read comments Complaint category Appliances

Eureka Forbes — RO water purifer

 Jai krishnan on Aug 30, 2016
Dear All,

I have entered into two year AMC with Eureka Forbes for my RO. After changing the filter no one turned up for service for past one year. I have repeatedly called the service centre to
service Ro.

AMC Visit were due in Feb and June.

I want to escalate this to management. Give me contact details to follow up

Thanks
Jai Krishnan.
9381198312...
Complaint comments  Read comments Complaint category Appliances

Eureka Forbes — Aquaguard (Eureka Forbes) Complain no. 88818021,very poor service response

 Jaikesh singh on Aug 30, 2016
Hi,

I have registered a complain (Complain no. 88818021) on aug 21, 2016, Still complain not fixed, Very bad experience, almost 10 days, your engineer say company not providing TDS meter to installation engineer, so i raise complain since long time but person come after 3 to 4 call to customer care but not resolved yet, never come back that engineer to resolved my complain,

You people just fool customer by TDS controller on Product but engineer who comes for installation they never have TDS meter to check and they said company not providing TDS meter,
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Eureka Forbes — No refund for the extra amount paid for the product

 shasstar on Aug 29, 2016
On 07/08/16 salesperson from aquaguard came to my house and I gave him advance of 500rs and gave the order. Next day the product delivered to my door step and installation also done on the same day. Next day the same sales person came to collect the amount. He did not remind me of reducing 500rs from the payment. From the next day I am calling that person to give me my 500rs back and he is not responding. Feeling cheated and I am going to recommend to anyone.

Order ID : 134024652
Customer ID : 6000300372
Sales Person Name : Ananth Kumar K
Cell : 9844950327...
Complaint comments  Read comments [2]Complaint category Unauthorized charges

Eureka Forbes — Not responding to my repeated service complaint

 bishnudev007 on Aug 29, 2016
The aforesaid company has not been responding to my repeated complaints about non working of one switch in my aquaguard (Aquaguargd classic model) and the same is well within the warranty period. I had already made three complaints since 3rd aug.2016. They had registered my complaint vide no - 0088527566, 0088651211 and 0088835298. One dasarathi panda even called me but he asked me to talk with his senior officer to carry out my problem or esle you can make another complaint. Is it our responsibility to call all the representatives to solve our problems? I am expecting your immediate and effective...
Complaint comments  Read comments [1]Complaint category Appliances

Eureka Forbes — Aqua guard quality low and product malfunction once warranty is over

 Kymar on Aug 28, 2016
Eureka forbes is fraud company. Their product stopped working for me exactly after 1 year 2 months. These bas tards in chennai came to my work in tcs and portrayed it as best product. Now they are telling tht guaranteed period is over and asking me to shed another 4500ra. I already wasted investing 15000rs on this f ckng product. These ppl are cheaters and eurakeforbes product aqua guard is just to loot money. I shd hv just continued taking watercans instead of wasting on this crap. On top of spending 15k they are telling tht annual maintenance we be arnd 5k (Filters or motor issues). Facing bas...
Complaint comments  Read comments Complaint category Appliances

Eureka Forbes — No water filling in water purifier.

 Amar Popat on Aug 28, 2016
Respected Sir,

We have been struggling from last 6 months till date no response from aqua guard team.

This complain I am writing you with great pain and repeatedly follow up with 0 % service satisfaction.

Bill is attach and warranty is available till oct 16

Awaiting for your immediate solution

Cc Mouthshut, Consumer Complain

Regards,

Nitin Sejpal
9322802501
9869055928...
Complaint comments  Read comments Complaint category Electronics & Appliances

Eureka Forbes — Amc not done properly but charging

 Baanu Prasanna on Aug 27, 2016
We have paid for annual maintenance charge for 2 Yrs. As per terms and conditions service to be provided for 4 times but only 2 times the service has been provided. Only at the time of Renewal of Amc technician is coming.When we escalate the same to the manager by name Kavitha, her response was really harsh and not sensible. She is lying and defending. We need to log several calls during the tenure of Amc but no response. We wasted 2 hrs in speaking with her. One of the worst service we have experienced.

I really not recommend Euraka Forbes to anyone because of their worst service...
Complaint comments  Read comments Complaint category Products & Services

Eureka Forbes — Dr Aquaguard MAGNA

 T A Mahajan on Aug 27, 2016
I had purchase Dr Aquaguard Magna UV . product on 18th July 2015.. as we where having the blind trust on Dr Aquaguard, we were blinding drinking this infected water & boz of this my father got infected by Jaundice & was in hospitalizes for 2 weeks & had to spend 60 to 70k on his recovery.
Dr Aquaguard Magna UV is an faulty product & also the sales person Jagdish Yadav who is selling this faulty product, but the part which purify the water is not plug properly in the machine properly & so we was drinking the infected water from one year, we also given the complaint to him, so he told us to...
Complaint comments  Read comments Complaint category Electronics & Appliances

Eureka Forbes — Euro Clean Vaccum Cleaner Wet & Dry

 Venkata Subbarao T on Aug 26, 2016
Dear sir / madam, I received the product, but i request for return / cancellation of my product. Please kindly raise a request for return and take it off. While displaying the demo the Sales person informed there are of Accessories of total 11 different, where in on the box it is showing only 9, Even he mentioned there is an offer of having 2 accessories extra which costs around 1100/- but there is of no information on free accessories on the box. Even he mentioned Life time free service for the product as part of Eureka Forbes completion of 30 years, but that is also not yet mentioned any where....
Complaint comments  Read comments Complaint category Other

Eureka Forbes — No services for ro purifier

 yuvaraj7466 on Aug 26, 2016
Im from chennai and using eureka forbes enhance ro uv model .it is not working and i registered complaint about it on 22/08/2016 one week going to be over but still it has not resolved .the company is focusing on only to make customer to put AMC .but they are not care about customer they only need money.the service is totally waste without completing the service im getting message saying your service has been completed .such a big company started steeling customers money. i totally disappointed with the service .in future i will not buy any product from eurekaforbes and i dont suggest anyone to...
Complaint comments  Read comments Complaint category Appliances

Eureka Forbes — Faulty Product ( Dr.Aquaguard Magna) delivered

 Pratkat on Aug 26, 2016
I unfortunately bought an Aquaguard (Magna RO ) on 5th July . From the first day there was a leakage from drain water pipe. I complained the same to Mr. Tripathi (Team Leader AquaGuard Dehradun, who approached us to sell Aquaguard) the same evening, He tried convincing me that "IT SOMETIME HAPPENS IN AQUAGUARD... IF THERE IS A PROBLEM WE WILL INSTALL A FRESH PIECE" Then on August 13th 2016 it stopped WORKING. Blue and red light started blinking. I launched a complaint against the issue COMPLAINT NO.0088689252 .The technician attended call at 8 pm which was not lined up since Morning.
He checked...
Complaint comments  Read comments Complaint category Other

Eureka Forbes — Aquaguard ENHANCE R.O. Maintenance Contract

 Arijit Acharya on Aug 26, 2016
I have purchased a ENHANCE R.O. unit on 08.01.2014, order no. 22032, c.s.s. code 9004707.

I renewed maintenance contract on 08.12.2014, receipt no. 24184455, valid up to 07.12.2016. But a service guy came and confused me about renewing my contract and I did for the same on 29.07.2016, receipt no. 26519378.

Later I checked the previous validity and found the fraud. I contacted the person and he ignored my request. I raised a complaint on 29.07.2016, complain no. 96270118. They assured to fix the problem but did not contact further.

I raised another...
Complaint comments  Read comments [1]Complaint category Utility Services

Eureka Forbes — Faulty Product Delivered and No Resolution Provided by Eureka Forbes Team

 Ish12 on Aug 25, 2016
We bought the product online on 8/13/2016 2:24:33 PM and got faulty product delivered to us.

The product we ordered was DR. AQUAGUARD MAGNA UV + Mineral Cartridge + Biotron.

Initially the product was giving foul smelling water for which we raised a complaint no.88810193 the service person came and said the installation person forgot to clean some cartridge.

After the he cleaned the product and left the product stopped working in the evening and started flashing red light.

After three days the product stopped working and is flashing red...
Complaint comments  Read comments Complaint category Water Heaters & Geysers

Eureka Forbes — Actual Rate of Water Purifier

 atnoorpramod on Aug 25, 2016
Sir
I am purchased Aquaguard Reviva RO + UV water purifier
and Paid Rs 16100.00 by Cheque in the name of Eureka Forbes
but on verification on Delivery Challan total Price quoted by Company is Rs 14990.00 and I verified on online it found that price is Rs 14990.00 (Inclusive of all taxes, delivery charges & standard installation)
after this i called your representative and asked about this but he said that Rs 1100.00 is taking for Accessories charges

Hence please clarify Total Actual Rate of Aquaguard Reviva RO + UV water purifier including all charges...
Complaint comments  Read comments Complaint category Electronics & Appliances

Eureka Forbes — Water purifiers (inova model) not serviced (for service request 88493022)

 purwaramit12 on Aug 25, 2016
I have registered a complain (Complain no. 88493022) on aug 1, 2016 to fix my inova water purifier and after that i have called customer care for several times and even emailed customer care but my product is not serviced yet.

I have renewed my service contract on 30/06/2016 for three years by paying rs. 4510/- and filtered got changed on 30/06/2016 but within 1 month only, purifier has having problems....
Complaint comments  Read comments Complaint category Other

Eureka Forbes — Aquaguard total ro

 Annie Koshi on Aug 25, 2016
My amc was from dec 2014 for 2 yrs but the first service was only in mar.2016. The promise replacement of all filters is still pending. The contract was entered with rukmanandan services. Repeated queries of extending the contract for not honouring the 1st yr too has been ignored. I bought the ro in 2008/2009 but response to service calls has been poor till date...
Complaint comments  Read comments [2]Complaint category Appliances

Eureka Forbes — Xpert RO water filter

 Krikam on Aug 24, 2016
Very bad after sales and servicing.first contacted them on toll free no. on 27/6/16 for general servicing and change of candles.job attended on 28/6/16 by Mr.Suresh.not done properly, so filter started leaking.several complaints given since then, attended by them but problem continued.on 21/8/16, Suresh & another technician attended again, but they bungled up that no power supply is there to the filter ( some short circuit internally).Fed up of contacting Suresh continuously.. M/S Eurekha Forbes only has manufacturing units maybe..No technicians with knowledge of their products, for after sales...
Complaint comments  Read comments Complaint category Electronics & Appliances

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