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Eureka Forbes Customer Care

Eureka Forbes Ltd

10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Andhra Pradesh
Hyderabad
Hyderabad District
Andhra Pradesh
India - 500028

Customer Care Phone Numbers and Contacts

Phone:Euro RO Helpline Number – STD Code of State Capital +39883333
Mobile:+91 86 88 883731
Sales Helpline / Enquiry - 07498201333
 
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Eureka Forbes Complaints & Reviews

Eureka Forbes - Pre filter not fitted & cheated

User
 Sadiq somani on Jul 6, 2015
I bought the dr Aquaguard Magma on 20th of June. They forced me to buy a pre filter which I did. They charged me 850 for this but the actual Mrp is 700. This is cheating. The pre filter consumes lots of power and takes an hour time to fill 6 liters of water. I had made a complaint on 30 th June to check & change the pre filter but yet after 1 week there is no response. Complaint number is 0082257819 Name Sadiq Somani 9769689067 If you are friends for life its better to have enemies....
Complaint comments Read comments Complaint category Other

Eureka Forbes - Product not suitable for my water supply

User
 Lawrence Pereira on Jul 6, 2015
My customer id is 8000500349 i bought aquaguard compact in the month of feb an its still lyonglying in my house as i had called customer care for a change in product but no i has contacted me den after so many call to customer service my issue is not resolved yet as i want to change my product to booster...
Complaint comments Read comments Complaint category Electronics & Appliances

Eureka Forbes - Non Attending complaints & Non replacement of Filters etc even after payment of AMC

User
 rajan-k on Jul 6, 2015
Dear Sir / Madam, I had made payment for 2 year AMC contract for my acquaguard last year. As per contract all the filters etc to be changed each year & the 2nd year was due in April-May-2015. Non of your service men visited for changing the same as per AMC. I had raised a complaint with your customer care delhi for change of filters against complaint no. 0082210630 and follow up activity no. 0092215172. I had also received phone call from your Mumbai office on 28th of June-2105. I had explained the same thing to u cc Mumbai they assured that the same will be attended. But till date...
Complaint comments Read comments Complaint category Electronics & Appliances

Eureka Forbes - Water Purifier cartridge replacement

User
 gavishwa on Jul 6, 2015
Aqua guard person came and changed the catridge .But it deposits black carbon. When i complaint against it, there is no action from Aquaguard. Always we get reponse as we will take action as early as possible . I do have kids which affect their health also.

Please do not go for Aquaguard since the service is pathetic in Pune. There is no assurance that they give genuine parts....
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - Installation person is absconding after taking advance payment

User
 Sasmit Himanshu on Jul 6, 2015
Hello, Incident Location:Sector-17, Vashi, Navi Mumbai. This is to inform you that ur company is full of frauds. On 15th july ur installation guy(rather CHOR)SANTOSH KADAM (07208887727)came to my house and took advance installation free, gave me Reciept and told product will be installed in 2 days. After that he is not picking call, I called up higher management as well so after 10 days he told he will come tomorrow but since then he is absconding and not picking call. Take some proper action against him and i want my advance payment refund as soon as possible.If u din't take any action.I...
Complaint comments Read comments [1] Complaint category Other

Eureka Forbes - No confirmation received for Order

User
 apeksha chaudhary on Jul 6, 2015
I have placed order online for Air purifier Dear Team on 30th June, payment made via using credit card .No confirmation received yet whether my order is confirmed or not.Amount has been debited . I am trying to call customer care but no response .Was reading the reviews of other customer seems your company is fraud.Once payment received after that no revert from your end.Please let me know what can we do next, whether i will received my product or not. Regards Akash Solanki 8800490056...
Complaint comments Read comments [2] Complaint category Electronics & Appliances

Eureka Forbes - No action taken on my complaint dated 29th june

User
 kavitha_vernakar on Jul 6, 2015
i raised a complaint on the Branch Manager Satish, Ambattur, Chennai Branch and the ID is 1095107 on 29th june. Till now, no action has been taken. Eureka forbes is the worst in customer service the persons who are working there are worst in characters. i pirchased DrAquaguard jst 2 months back and the product is making so much of problem. Waste of money to buy Dr. Aquaguard. Not worth. i need the following complaints to be rectified immediately. Pls refer to my complaint dated 29th June. Till now no proper response on the below complaint The branch manager threatened us to give the...
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - Aquaguard RO complaint - Filter issues

User
 savitha sudhakar on Jul 6, 2015
I replaced my old Aquaguard purifier last year. The new model is pathetic. Based on advice from sales person, I have fixed an external filter also. once in 2 weeks, the filter stops working and there is no drinking water. when I lodge a complaint, the technician comes after 2 days. I am forced to buy 'can water' even after having Aquaguard filter. I am totally dissatisfied with the service. Yesterday, my filter failed again. I lodged a complaint in toll free number. Then I have to call local technician again informing about the same. Not even once, I got a call from them after lodging a service...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - Installation of Aqua Guard Magna UV model water purifier

User
 Indu Varma on Jul 5, 2015
After the Demo request booked on your site & the demo done last week, your visiting executive after testing the Tap Water sample advised to upgrade the present Aqua Guard INOVA Water Purifier installed on 09.08.2004 with Aqua Guard MAGNA UV model with 07 Ltr. storing capacity. Accordingly the advised model was booked under buy back scheme on 03.07.2015 vide Eureka Forbes Ltd. Advance Receipt no. 268 / 22039 with assurance to install the machine positively by lunch on sunday i.e. today . When there was no information / response till A/N today, your executive Mr. Jagesh Kumar, Code no. 9074432...
Complaint comments Read comments [2] Complaint category Electronics & Appliances

Eureka Forbes - regarding poor service provided

User
 Siri Reddy on Jul 5, 2015
i n.lakshmi holder of eureka forbes product reviva ro ordered it online order no. 100010574 and invoice no.2195550306 is not satisfied with the installation done by the service person and raised a complaint no. is 82270394 .but no one turned up since 5 days i'm calling the customer care but no one is responding properly .and the machine is lying idle t my place ....
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Service of ro model aquaguard nova me

User
 raman sharma pstcl on Jul 5, 2015
I am raman sharma from amritsar. I am having a ro of aqua guard make model nova me and i have it's amc for two years. Since last one month i am regularly contacting eureka forbes for replacement of it's filters but every time customer care gives me a new complaint number and a fake assurance that within 48 hrs it will be done (Last two complaint no's are 0082081754, 82157228) but things are still at square one. If nothing happens even after this mail i will highlight this matter in social media and eventually i will go to consumer court. So look into this matter seriously and take...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - NO SERVICE PROVIDER CAME TO RESOLVE PROBLEM

User
 SHIVLAL KEWAT on Jul 4, 2015
I AM EUREKA FORBES HOLDER AND I HAVE TRANSFERRED TO SHUJALPUR DISTRICT SHAJAPUR M.P. AND I TRIED TO FITTING OF FORBES.WE ARE REQUEST TO THE FITTING BUT EXPIRED OF 2 MONTH NO ANY SERVICE PROVIDER CAME TO US. THIS VERY RUBBIS.PLEASE IMMEDIATLY RESOLVE MY PROBLEM...
Complaint comments Read comments [1] Complaint category Health & Life Insurance

Eureka Forbes - Replace the product

User
 kabita_naya@yahoo.com on Jul 4, 2015
Dear Sir/Ma'am, I Kabita Nayak, customer of your product "Aquaguard Enhance RO+UV water purification" . Order date of product 06/06/2014 with advance amount, receirt no 309(023346), Address of the receipt: 6-3-789, 507, pavani prestige, Ameerpet, Hyderabad and Date of Installation on 21/6/2014. After some month ( 2 month before) I find out the the out side damage(crack in front ) with this product. Unfortunately, i was not complain in the particular date due to missing the receipt. As per your terms and condition mentioning in the booklet/Brochure ;12 month from the date of installation or 15...
Complaint comments Read comments [1] Complaint category Other

Eureka Forbes - customer service - Delay

User
 sabariever on Jul 4, 2015
Hi, I bought water purifier from the Eureka in the month of Nov 2014 but it got problem in the may 2015, it is different story i dont want to compain on that. To rectify the problem i register complain on 13th June 2015 for service. also they said technician will clear the issue within 48 hours but they came on 3th July 2015. thanks sabarirajan T chennai - 600 016....
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Defective product delivered Dr Aquaguard HD RO

User
 vhariharan on Jul 3, 2015
My customer ID is 8000035344. I live in Chennai Ambattur and my pin code number is 600053. I have made an online purchase of Dr.Aquaguard HD RO water purifier on 26/6/15. I have made the full payment of Rs.15, 490 /- for the same. Sales person from T Nagar Chennai office Mr.Sampath ( Employee code : 904968, contact number : 09551394852) has assisted me for the above purchase. He had delivered the product to my residence on 27/6/15 evening. On 30/6/15 evening, service technician Mr.Saravanan [ contact number : 09092472273] visited my house for installation. During the process of installation,...
Complaint comments Read comments [2] Complaint category Online Shopping

Eureka Forbes - Aquaguard Servicing

User
 Nirmal Kumar Ganguly on Jul 3, 2015
2 years service contract on 16/09/2013 for Rs 2400/- for my aquaguard model no. ST- 2000 for the period 16/09/2013 to 15/09/2015.Contract receipt no.10 22494068. Whenever any person comes from Eureka Forbes for servicing after due checking he says that the filter candle could not be changed due to non availability.I have contacted the concerned office, head office, customer care and lodged complain but no action has yet been taken.it appears that in the name of service contract they are collecting money but actual servicing is not done. since yesterday my wife is suffering from acute diahrrea. In...
Complaint comments Read comments [1] Complaint category Utility Services

Eureka Forbes - Deelivery of Eureka Forbes Aquaguard through forgery/fails bill and serial number.

User
 ashok kumar behera idbi on Jul 2, 2015
I have purchased Eureka Forbes Aquaguard on 10.05.2014 of Rs 13996/- having unit Serial Number 1013102641055017 in the Name of Mr.Tapan Kumar.Subsequently the aquaguard damaged so many times and after giving so many calls they are serviced the system .After proper investigation i came to know that the above unit serial number is issued to another person Named as Bulu Mohanty for Rs 8990/-.Then agian i investigated the same at Forest Park, Ground floor, Bharati Tower, Bhubaneswar-751001, Eureka Forbes Aquaguard office they said that the waranty of the machine is expired and simultaneously issue another...
Complaint comments Read comments [1] Complaint category Family & Relationships

Eureka Forbes - NEED MONEY BACK / Service request not closed/ request no. 0082049897 and Cust-id is 1011995235 dated 18/06/2015

User
 rupanjali das on Jul 2, 2015
The said request is yet to be closed & now we don't want this to close anymore. Your replacement unit arrived yesterday & your service person today whom did not let do anything. We have been practically begging your service from last 14 days...Not Anymore!! Your service persons visited once only & did nothing to solve the problem or replace the defective unit. We in continuous touch with your people but they have promising dates only & doing nothing to solve the problem from last 14 days. There have been no replies to my emails from your customer care! The unit was installed hardly one month back...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Request for servicing my aquaguard compact

User
 shreyasgi on Jul 2, 2015
Hi My self Ganesh S Ingawale. I have brought aquagourd compact prodect. Already 8 months completed and given lots of request but still nobody coming and just fed up with services from aquigourd Cst care. Kindly look into this matter and do the immediate action. Previous complain no. 81756229. My registered mobile no. 9930811596. I need speedy reply. Awaited for your feedback....
Complaint comments Read comments Complaint category Products & Services

Eureka Forbes - no installation of a fully paid high end water purifier

User
 Rajiv Vyas on Jul 2, 2015
we were asked to make full payment for a water purifier and it was made with an assurance that as soon as the product is delivered it will be installed. 4 days after several reminders a day it remains in packed condition. The service manger Dipesh kept promising and after teh second day blocked the numbers of my wife, my mobile and the landline so we could not contact him. Initially he was extremelly oversmart and said that since we had been loyal customers for the company for over 10 years we will get priority service and he would say he is talking to the service guys and put on hold and soon after...
Complaint comments Read comments [3] Complaint category Appliances

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