Eureka Forbes Customer Care

Eureka Forbes Customer Care

Eureka Forbes Ltd

10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Andhra Pradesh
Hyderabad
Hyderabad District
Andhra Pradesh
India - 500028

Customer Care Phone Numbers and Contacts

Phone:Euro RO Helpline Number – STD Code of State Capital +39883333
Mobile:+91 86 88 883731
Sales Helpline / Enquiry - 07498201333
Satisfactory Rating
1%
Complaints
2521
Resolved
29
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Eureka Forbes Complaints & Reviews

Eureka Forbes - Mfg. Faulty machine delivered & no replaced till 10 days

User
 Prashil Lad on Aug 31, 2015
We M/s. Premier Enterprises purchased a Booster aquaguard machine by a company salesman Mr. Manoj Gupta at Virar. At first he was promised that if you have any complaint call me or any servicing problem call help line. But when company delivered and then technician installed it found leakage internally. We request for replace it but still now no response....
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Installation not done

User
 ch_SIT on Aug 30, 2015
It has been more than a week since I raised a service request # with Eureka Forbes for installing "Aquagaurd Total DUO". As against there promise to do it within 24 hrs of I have not heard anything from them till now. I check with them by calling the same number 080 39883333 almost everyday and I get to hear the same statement from representative that some one will get in touch with you within 24 hours. I cant believe I have to go through all this after spending 19, 490 for a water purifier. There are many vendors now selling similar products and Eureka Forbes is not the only one, they must...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - Worst service by Eureka Forbes - Customer ID 8000026341

User
 Prabhu VE on Aug 29, 2015
I bought a UV + RF in Eureka Forbes site. I have called the customer care and said to send the technician to install water purifier. It has been 48 days, till now installation not yet done. But the thing is, customer care said with in 24 hrs our technician will reach you for installation. I never such worst service from any company. I got a worst a experience from Eureka Forbes....
Complaint comments Read comments [1] Complaint category Other

Eureka Forbes - Regarding insufficient service

User
 sunitha govindaraj on Aug 28, 2015
Hello, this is sunitha from bangalore.i had purchased magna model but now i am in need for service as the purifier is under repair from past week .i had complined about this through a phone call to the service station of eureka forbes but very poor response .so, tis is just dumping the customer .so i hope i get the service as soon as possible . atleast i wish them to be specific of when do they provide service so it would save both of our time. thanking you, contact number :080-25445800...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - Service not provided in accordance with service contract

User
 Kirit Sanghvi on Aug 29, 2015
Service contract receipt no.10 24576080 dated 30/03/2015 valid up to 29/03/2016 I hold the above service contract for I NOVA type water purifier. After obtaining the service contract, no one has turned up for service. I lodged a complaint with the Company on 18 August, 2015 and again one more on 28 August, 2015 vide reference 83131323. No action has been taken so far....
Complaint comments Read comments [1] Complaint category Internet Services

Eureka Forbes - Rude Technician

User
 DebasishC on Aug 27, 2015
My Inova Aquaguard was last serviced on 29-05-2015, and AMC was renewed, valid till 28-05-2016 vide Contract receipt no. 10 25053874, From 24-08-15 Green LED was not functioning and water found coming out from bottom side of the machine, complained over telephone vide docket no 0083170005 dated 27-08-15, same was attended by technician Mr. Raju Ghosh, The first impression of the technician found very rude without any reason, he tried to shut the stop valve for aqua guard with so much force the valve spindle broke down. After that he is insisting, to call a plumber, and buy the required valve and...
Complaint comments Read comments [3] Complaint category Unauthorized charges

Eureka Forbes - Very very poor Service response

User
 Deva324 on Aug 27, 2015
I am using Eureka forbes Aquaguard Water purifier Enhance model. Whenever I raised a request for service, I had to keep on follow the customer service to track when the service will be attended. It is very much disappointing. I am experiencing the same for past 4 years. Now I came to conclusion not to use any Eureka forbes product due to poor service....
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Geneus Plus water purifier tastes like plastic chemical

User
 Rajesh_cheated_by_Eureka on Aug 26, 2015
Just two days back a brand new EurekaForbes Geneus+ water purifier was installed at our home after waiting for two weeks for it to get delivered. The sales man Mr Ramar, from the Chennai T Nagar office, told us that the water will taste better than the bottle water that we buy. But to our great shock the water tastes like plastic chemical, which we fear can be carcinogenic. We tried emptying the tank several times with different setting for the taste enhancer. Now that person's phone (90439 94390) is switched off. We called several times the customer service the last two days. They promised quick...
Complaint comments Read comments [2] Complaint category Appliances

Eureka Forbes - Not receiving response from services team

User
 dnyaneshwar sutar on Aug 26, 2015
I bought eureka forbes product in july. I found problem with the candle. I called on help line no guy who picked up the phone is not ready to give complaint no. one executive visit twice but not able to resolve the complaint. he gave his office no bhandup west but no one pickup the phone. shabbir executive given me landline no, mr joseph attend that phone and he asked for complaint no....
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - Installation of Aquaguard

User
 asubra on Aug 25, 2015
I recently shifted location to Whitefield in Bangalore. I was originally in Sanjaynagar, Bangalore. I had called up the number and asked for someone to come and install my aquaguard. Over 2 days, i have called the number almost 15 times and received unbelievably ridiculous excuses like the concerned person has gone for tea and will return your call in 15 minutes. The person's name is Shashi and he is the most pathetic agent in this company. Remove him and other bad apples immediately to reassure your customers!...
Complaint comments Read comments [2] Complaint category Utility Services

Eureka Forbes - Harassing by calling again and again without giving the refund

User
 chandrakv on Aug 25, 2015
I have complained in this forum before about a week ago i think regarding no giving the refund of eureka forbes water purifier. Added on that they have been calling again and again asking whether I received the product. I have told them a million times that I have cancelled the product because of extremely late delivery. i didnot get the product and cancelled it without receiving it. But they keep calling again and again asking "did you get the product". This is heights of unprofessionalism. They dont even check the database before calling the customer. They are not processing the refund, not giving...
Complaint comments Read comments Complaint category Products & Services

Eureka Forbes - Harassment by calling again and again without any action towards refund

User
 chandrakv on Aug 25, 2015
I have filed a compliant earlier in this forum about a week ago. There is no status update from eureka forbes. Instead of solving the problem they are calling again and again and asking the same first question " Is the product delivered" . I have told them a million times I have cancelled the product since I received it late. They are not even processing for the refund and harassing me by calling again and again about delivery. I dont have a forum or phone number for greivance complaint against eureka forbes. So I am using this medium to request them not to harass me anymore. I have spoken to an...
Complaint comments Read comments Complaint category Products & Services

Eureka Forbes - Regarding the cancellation of the new product and irresponsible behaviour towards the customer.

User
 karthikeyan boopathy on Aug 23, 2015
A few weeks ago i called Eureka Forbes Ltd.. customer care regarding water purifier, once i called them they registered my call and they sent a service sales representative for a demo on ( 29 july 2015 ), we are impressed by the product and asked the sales representative about the payment options available with this company, he explained us about the EMI option available for 10 months ( rs1569/- ) for each month on this product model Magna HD pro, and the product price cost rs15, 490/- on a down payment of rs1000/- .. then we decided to go for this option for a payment of rs1569/- as a 10 months...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Installation issue

User
 angrycustomer2015 on Aug 22, 2015
Hi, I raised a request (83087334) last night asking for re-installation service. And I even called the service center 4 times since and they say they service request is logged in today morning. Was the service center guy sleeping or bluffing me last night? Why is no one bothering to respond when I needed drinking water. Absolutely pathetic service. This, after having Eureka Forbes for 7 years. What a shame ! Raja....
Complaint comments Read comments [2] Complaint category Health & Beauty

Eureka Forbes - Not Received Combo Offer Product on Purchase of Enhance UV System Online from Eurekaforbes

User
 05.nayan@gmail.com on Aug 22, 2015
Dear Sir/Madam My Customer ID is 800050089. I have purchased AQUAGUARD ENHANCE UV WP SYSTEM on 22 Mar 2015 through Eurekaforbes official Website www.eurekaforbes.com. I have used my credit card for this transaction. My Invoice Number is #310625. At that time Eurekaforbes had given Combo offer on purchase of its product through online mode. In its Combo Offer Eurekaforbes had mention One Aquaguard On The Go Personal Water Purifier worth Rs. 1000/- plus One Cartridge of Enhance UV Purifier. aLREADY 6 MONTHS ARE PASSED But TILL DATE I HAVE NOT RECEIVED THIS COMBO OFFER PRODUCT. I HAVE GIVEN THIS...
Complaint comments Read comments [1] Complaint category Online Shopping

Eureka Forbes - My elegent ro customer code - 1010886956 servicing & problem

User
 r subbaraju on Aug 21, 2015
I was paid foe years service with all candles replacement on 03/03/2015(covering period up to 02/03/2017) with cash payment of rs.7430/- .But so far i give a call 20 times for servicing and a problem with sound, nobody will attend till now .My concern eureka forbes service agency is ujwala service at dammaiguda, hyderabad, contact no:8885538580...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Aquaguard not working since 10 days

User
 mishra ak on Aug 21, 2015
My aqua-guard is under AMC, which is valid upto 18.01.2017 . Contract receipt No.10/24315724 Dt.19.01.2015 . The agent is Bapuji Enterproses, fatak, bharat complex, belpahar, jharsuguda, ph- 9937007473 . The said aquaguard is under b/d since 07.08.2015 . It was reported to the dealer & service engineer . After several persuasion they have not attended till now (Dt.21.08.2015). It is rainy season . The purpose of buying this is failed ....
Complaint comments Read comments [1] Complaint category Utility Services

Eureka Forbes - Irresponsible and not taking care of customer complaints

User
 vamsi_kvm on Aug 20, 2015
This is Vamsi from Bangalore, we are using Eureka Forbes UV + Green RO water purifier from past 2.5 yrs and the product is under AMC. But recently i had a problem with the filter and 3 times service personnel came and unable to resolve the issue. Now it's not working completely even we complained about the problem and 3 days completed till now no one attended to resolve the issue, i wonder Eureka Forbes has well trained service personnel or not? customer service is working properly or not ? Even area managers also not responding properly. It's not a racket science just give proper training to the...
Complaint comments Read comments [1] Complaint category Home & Garden

Eureka Forbes - Aqua Guard out of service

User
 AnjuKh on Aug 20, 2015
Hi, I am Mrs Kanchan Khanna, R/o E-71A/1, Naraina Vihar, New Delhi. I have been using the Eureka Forbes Aqua Guard since 1987. The service quality and product was very good in the initial years of its purchase. I have taken an AMC of the Aqua Guard from Inderpuri Service branch which is run by Mrs Geeta Prabhakar. I would like to bring to you kind notice that i have been highly troubled by the highly casual and callous attitude of Mrs Geeta Prabhakar in attending to my issues related to my aqua guard service. My aqua guard had stopped working on 31st July, 2015 and i called up the service...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - Payment Not Received

User
 kishorebonthala on Aug 20, 2015
I have been purchased Eureka Vacuum Cleaner on 29th june, delivered on 3rd July. I am not satisfied with performance of Product and cancelled product on July 5th. Cancelation team(Pune) was telling story like product was cancelled and Hyderabad Customer Care Team was telling story like Open Status. No One has responded properly. I am keeping sending mails/calling customer care, no response....
Complaint comments Read comments [4] Complaint category Home & Garden

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