Eureka Forbes Customer Care

Eureka Forbes Customer Care

Eureka Forbes Ltd

10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank
Hyderabad
Hyderabad District
Andhra Pradesh
India - 500028

Customer Care Phone Numbers and Contacts

Mobile:
+91 86 88 883731
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52
46
Sales Helpline / Enquiry
+91 74 9820 1333
Satisfactory Rating
18%
Complaints
3082
Responses
1853
Resolved
104
So far so good - The company responded to our notifications and is working on resolving complaints.
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Eureka Forbes Complaints & Reviews

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Eureka Forbes — Issues in Aquagaurd machine

 himanshu1590 on Feb 13, 2016
I am Himanshu Vishram Parab. I have take the Dr. AQUA GUARD MANGA UV from the Sales Person : 9088496 Kisan Mourya.My machine are not working from last 3 month. i have contact with technician, manager of company but they are not corporate with me about regarding of my machine issue, if i am calling on number they are not received me on not call back me.
Name of the contact persons and contact numbers :
Firoj:9892462146
surendra gupte:9920605041
Narkar:9322738729
Is these services give to your customer???
please kindly solve my problem because i am facing...
Complaint comments  Read comments [2]Complaint category Other

Eureka Forbes — Haven't Received my Aquaguard Geneus Machine since Aug 2015

 Madhanan on Feb 13, 2016
My Aquaguard Geneus Machine, Customer ID : 1010301052 & 1012006265

I have made a lot of service requests to Aquaguard Customer Care since 02nd July 2015 (02/07/2015), Nobody is taking responsibility of my machine.

My Aquaguard machine was renewed on 14th May 2015, As the part of the contract, all components were replaced and the technician asked to drain the water of the first tank and use from second use. All went well for ONE day, the next morning i noticed, leakage of water from the machine. So i switched off the machine, Filled all good water in bottles and after...
Complaint comments  Read comments [1]Complaint category Appliances

Eureka Forbes — Filter has not changed since six months.

 atul.hingnekar on Feb 12, 2016
I had purchased aquaguard enhance UV+ model with AMC of two years in Aug 2015. During first service all filters are to be changed which are not changed since aug 2015 despite several followup calls and service engineer visits.
I am really fed up with the service. I want this product to be taken back by company and reimburse my money back.
Poor service. Wont recommend....
Complaint comments  Read comments [1]Complaint category Products & Services

Eureka Forbes — Aqua guard ro silver

 Dsm67 on Feb 11, 2016
We had entered into an amc for our water purifier. But we are absolutely shocked at the state of service and service technicians. After collecting money these hopeless technicians fail to turn up at the appropriate time of service. They will call and rudely ask what the problem is and fail to appear.
Must say that people like these are shaming the name of Eureka Forbes.Even paan beedi shop are better and more customer friendly than these good for nothing service technicians. Time has come that people stop buying Eureka Forbes products any more....
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Eureka Forbes — Vacuum cleaner faulty repair

 radukia on Feb 11, 2016
Service Request No- 0084983749
The machine was wrongly repaired by the person representing Eureka. Even the companies are using faulty ways of servicing the machines. Highly disappointing and frustrating. The faulty repair has caused injuries while using....
Complaint comments  Read comments [1]Complaint category Utility Services

Eureka Forbes — Water purifier not working from last six months

 aaksagar on Feb 10, 2016
I have forced to take amc contract for my water purifier by eureka forbes executive on 11/01/2015 this contract is for 3 years from 11/01/2015 to 10./01 /2018 and contract receipt no is 10 24548986 i paid rs 4680/- for that.in this contract they promise for every 3 months filter service and candles replacement and filter warranty for 3 years period,

but from last 6 months my water filter is not working i have made several complaints no one is not responding this people are interested only in selling the products and collecting amc amounts and further no service.

see...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Eureka Forbes — My aquaguard is not working.. No response.. Complaint no - 85545836

 durbar basu ray on Feb 10, 2016
My Aqua guard is not working since 4th of feb.. my machine is under AMC I registered a complain on 4th of feb and since then I have called the customer care everyday but without any results, my complain no - 85545836...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Eureka Forbes — Regarding repair of R.O. Dr. Aquaguard

 yash1212 on Feb 6, 2016
I have purchased a Dr. Aquaguard R.O. from Eureka Forbes in December 15. Now this R.O. is not working from 2nd Feb.16. I registered a complaint on mobile no. 8082299333 through SMS on 3/2/2016. The complaint no. Is 0085526421. But till date no services rep. Come my home for repair RO. When I purchase this machine the salesman tolled me if any breakdown comes in machine we will repair within. 24 hrs. I m very much unsatisfy from your after sales service and I feel I make big mistake to purchase this company R.O. I never recommend to purchase Eureka Forbes R.O. because of very poor after sales service....
Complaint comments  Read comments [1]Complaint category Other

Eureka Forbes — Water is very salty

 Subhash Rao on Feb 6, 2016
Water is very salty we are not able to drink we buyed this piece in july 2015.
so many members came to repair it. but the problem is not solved.i want to replace
the piece . i gave so many complaints but no response. my adress - sai baba nagar,
old alwal, hyderabad.phone number-8121687878...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Eureka Forbes — Not done mandatory service of aquaguard water purifier

 S G Prasad on Feb 6, 2016
Customer id 1012139179 Name S G PRASAD Address SREENILAYAM ADINADU NORTH PO KARUNAGAPPALLY KOLLAM 690542. Mob 9995776654. Message received on mobile on 25/12/2015 that mandatory servicing of my water purifier will be done by technician in January. No one came till06/02/16. Please direct concerned servicing center earliest. Mr Vishnu at Kollam was requested by me to send some body but he has not done so. Very poor after sale service....
Complaint comments  Read comments [1]Complaint category Products & Services

Eureka Forbes — Air purifier acton

 rajasthanRoyal on Feb 5, 2016
Eureka Forbes companion for buy online “30 days money
back guarantee”.

I have ordered Eureka forbes Air Purifier from there online website. I have discussed multiple times before go ahead for the purchase about filters. I have been told that it has 7 physical separate filters and one of the filter is washable.

But the product have only one HEPA composite filter and all other filter are in the same one filter consisting of layers in it as per there explanations.
As we all know NCR is very high on pollution level thus it requested one layer of filter...
Complaint comments  Read comments [2]Complaint category Appliances

Eureka Forbes Aquaguard — Worst customer service in poonamallee and everywhere

 Prabhakaraan Velraj on Feb 4, 2016
I am posting about Worst customer service of Eureka Forbes Aquaguard based on my personal experience in my area (Poonamallee). This is the complaint from a genuine customer and not from a person paid by their rival companies like Kent or PureIT or some other fake stories.

I am using Aquaguard RO model with AMC.

I lodged a service complaint on January 11, 2016, for water leakage and after 3 days, a technician (trainee) came and said that the leakage is in the pump so, it needs to be replaced and further said that, he will return back in two days of time with the new...
Complaint comments  Read comments [2]Complaint category Electronics & Appliances

Eureka Forbes — Malfunctioning of water purifier

 pravir on Feb 3, 2016
I purchased one aqua gurad enhance UV for Rs.12990 dt.17/04/15 vide Invoice no.3315100124.But after two months of purchasing it started malfunctioning sometime overheating of water, overflowing, water not coming.Every time technician visited and again after one or two months it started malfunctioning.Last time on 19/01/16 I lodged complain again as water was not coming then one service person came and rectified the problem but after two days it started over flowing and again one service person came on 21/01/16 and this time while servicing he broke some parts and told that he would change but today...
Complaint comments  Read comments [5]Complaint category Appliances

Eureka Forbes — Order cancellation not done forcefully trying to sale product

 anshu_patil on Feb 3, 2016
Responsible Atuthorities,
Eureka Forbes,
Dear Sir,

This is to bring to your kind notice that I wanted to purchase Dr. Aquaguard Compact
from your salesman and gave him cheques against payment but after a day on phone communication
I cancelled order and I do not purchased product as well as for safe side I wrote mail to your
customer care devision(customercare@eurekaforbes.com which is flashing on your website)
regarding same, as well as I talked to your sales guy, too for a consideration of cancellation
cause no any transaction was...
Complaint comments  Read comments [2]Complaint category Unauthorized charges

Eureka Forbes — Enhance uv uf

 Aniket Manjardekar on Feb 3, 2016
I am aniket manjardekar it have taken aquaguard machine
i want ot return it because the company has cheated with me i have taken 13000 thousand machine and they are telling that you give 3000for motor first they have not told


i am not satisfied with this product and company

so return my money...
Complaint comments  Read comments Complaint category Utility Services

Aquaguard Water Purifier — I am complaining about water purifier tap

 Pavan Sai on Feb 2, 2016
Sir, our purifier tap spring has gone and the tap is not working.it has became the biggest problem to take water from the purifier. So please help us to clear this problem as fast as possible...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Eureka Forbes — Change from dr. Aeroguard scpr 1100 to dr. Aeroguard scpr 200

 Mithipati Kameswara Rao on Feb 1, 2016
I accidentally booked DR. AEROGUARD SCPR 1100 and immediately with in 30 min I called their customer care and also dropped a mail requesting them to change the product to DR. AEROGUARD SCPR 200 and refund the balance. They told me some body will call me by evening but no. There was a lot of mails I sent trying to replace from online and raise a service request but the web site not allowed me and finally they registered complaint and at the same time they dispatched the DR. AEROGUARD SCPR 1100 and I told them clearly that I'm going to reject and rejected it after that there is no communication from...
Complaint comments  Read comments [1]Complaint category Electronics & Appliances

Eureka Forbes — Aquaguard enhance uv uf

 Aniket Manjardekar on Feb 1, 2016
I have taken a aqua guard of enance uv uf i want to return that machine because of slow filtering process i have called the customer care no then he customer care and say i will call you tommorow and no one is sorting our problem they say that not our work the tell to email customer care office i have email it for 5 time 5day
but there is no responce i have taken the machine on 19 january and i want to refurn it


ANIKET PRAKASH MANJARDEKAR

9987164627...
Complaint comments  Read comments [1]Complaint category Appliances

Eureka Forbes — Aquaguard enhance uv uf

 Aniket Manjardekar on Jan 30, 2016
I am aniket manjardekar ia have calling this sites but not respone is also email for 10. times but not respone i am not ; satisfied for this poroduct and there is no responce if any complaint is given...
Complaint comments  Read comments [4]Complaint category Utility Services

Eureka Forbes — Requesting for service for past one week continuously but there was no response

 kanthanraj on Jan 30, 2016
Dear sir,
I am kanthanraj requested for service of eureka forbes aqua guard water purifier on 23rd jan 2016 and also called to customer care several times in a week but there was no response upto now and they also no giving the previously req complaint no.Kindly do the need full....
Complaint comments  Read comments [1]Complaint category Products & Services

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