Eureka Forbes Customer Care

Eureka Forbes Customer Care

Eureka Forbes Ltd

10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Andhra Pradesh
Hyderabad
Hyderabad District
Andhra Pradesh
India - 500028

Customer Care Phone Numbers and Contacts

Phone:Euro RO Helpline Number – STD Code of State Capital +39883333
Mobile:+91 86 88 883731
Sales Helpline / Enquiry - 07498201333
Satisfactory Rating
1%
Complaints
2433
Resolved
27
Bad news, Customer Care service of this company is not good enough! We are notifying them about all the complaints.
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Eureka Forbes related photos (131)

Eureka Forbes Complaints & Reviews

Aquaguard - Complaint number is : 0082524773

User
 Varun Chandra S on Jul 28, 2015
Its been over 6months now i had problem with my machine. Ultimately sales person taken machine on may30'2015. And they returned the machine after a 40days. Problem is not resolved yet. I have complained yet again for more than 10 times.
Also the product given was a municipal water purifier but what was asked was a bore well water purifier. The sales person misguided me.
Water leaking at the tap position.
Also the cate - ridge is broken.
Also there was a small crack above the tap body.
If this problem is going to be solved in 48hrs, i shall approach the...
Complaint comments Read comments Complaint category Electronics & Appliances

Eureka Forbes - Eureka Forbes - Aquasure shakti water filter not working

User
 Dilip24in on Jul 28, 2015
Hi, I have purchased Aquasure Shakti on 1 July 2015 but after 10 days i have change its location and suddenly water not coming down- its water filter was not working . i tried to logged a complaint On 10th July and executive said within 24 hr our technician will call you and also you will get an sms for complaint no but i didnt get any sms, after waiting for 2 days i got a call from wrong location means my complaint transfer to another city, i called many times finally i got complaint no on 16 July and then after two days engi will come after lot hardwork and found FLOAT SWITCH not working . NOW...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Not installed

User
 Koyel_b_jha on Jul 28, 2015
I have purchased Dr. Aquaguard magna HD on Monday 20 th July, 2015 from eureka forbes online . Customer Id: 8000601934...the product has been delivered within 5 days...but...no one came for installation and not even a single installation call..it seems as if they have forgotten about service after they sold me the product...I am appaled at their after sale service...never ever I am going to buy their product and I am seriously thinking of returning the product...such a pathetic service......
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - AMC service request not honoured

User
 Lakshmikumaran on Jul 28, 2015
Hi, I have registered a complaint on July 7th 2015 and have been following it up every day till today July 28th 2015. Problem is not solved. I tried reaching the manager and he does not pick the phone. He will not be available in the floor irrespective of whatever time you call. I have paid around 4000 and they don't care what is happening. What they do is safely open new calls so that they ASS is saved. Here are complaint numbers. 0082455696, 0082636540, 0082659119. My cust id is 1009437163. Kindly help thanks and REgards Lakshmikumaran. K...
Complaint comments Read comments [1] Complaint category Utility Services

Eureka Forbes - Complaint Unattended - Worst Service, No response for our calls

User
 Jebamani Selvaraj on Jul 28, 2015
We were in AMC and changed all the parts of the machine, within few days membrane is not working. On 04/06/2015 I registered a complain but they came for service only on 14/6/2015 again I was asked to change a new filter (Pre filter candle for Rs.375). From that day I changed the filter, the membrane didnt work till now. After many complaints recently two weeks back they took water for sample but still no response about anything... Todays date is 28/7/2015 ... Worst service and I daily was complaining to 044 - 39988333, they will give a response that, service will be done by today... but still no...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Replacement of aquaguard tap

User
 Mini T M on Jul 27, 2015
Wide our complaint token no 82501901 dated 23-07-2015, we had requested for replacement of a tap of aquaguard. In spite of repeated warnings for the last four days, we haven't received any services other than fake promises. If this is not sorted out within the next 24 hrs, we wil have to go to higher forums....
Complaint comments Read comments [1] Complaint category Other

Eureka Forbes - Complaint unattended

User
 RAHUL D JINRALKAR on Jul 27, 2015
Sir / Madam, Complaint number 82685874 was registered on 25th July morning and we were told that it will be attended within 2 working days. Inspite of numerous calls and follow up no one has come till now. The machine is completely out of order and we are getting water from neighbour's house. Also there was complaint made previously but that was inappropriately handled. Leakages continues....
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Pathetic Service

User
 Vamsi S on Jul 27, 2015
Hi, Am Vamsi Sai, I have registered a service call a month back to change my water filter of my Aquaguard Nano RO Model water purifier and at the time of registering it i have clearly mentioned to put it on High priority and I was told that with in 24 Hours of time I will be getting call from the service guy at it will be resolved after that.But to my surprise till now no one called me and again i have registered for a service call with another mobile number on 23rd of July, even this time no response from the service and when am again making my calls to the customer care they are cutting the...
Complaint comments Read comments [2] Complaint category Products & Services

Eureka Forbes - Aeroguard air filter (ACTON)

User
 Ranga Raj on Jul 27, 2015
I bought a air filter (ACTON) from Eureka forbes last week. The new unit did not power up, hence filed a complaint the same day. Till now no response to my complaint. I sent an email to customer care to replace my unit, no response. The response over phone is equally bad, pretty much standard answer (we will respond in 24 hrs) every time you make a call. Eureka forbes is horrible, I think the money back guarantee (30-day) is a false promise....
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Poor Quality of Service

User
 Sammellan Singh on Jul 27, 2015
I have a Aqua Guard RO, for which AMC was done by us by paying requisite amount to the company, since about 8-9 months RO is giving problems, as it is not filling water, even after repeated complaints nothing was done, then almost after 3 months it was repaired, it worked for couple of weeks and again it conked out, now for almost three weeks or more it is not working, I tried all means of lodging complaints, but of no use, then on 25th of July I logged in a sales request, this was replied by sales team not once but three times, but still no one has contacted regarding service, this shows care they...
Complaint comments Read comments [1] Complaint category Products & Services

Eureka Forbes - Not repairing water purifier despite contract

User
 RAMAN VENkAT on Jul 27, 2015
My Eureka Forbes Acquaguard Nova water purifier has not been working since the last 1 month. Despite repeated phone calls to the call centre and the aurhorised dealer Hirai Enterprises in Mulund, they have failed to repair the machine. I had called the local Eureka Forbes office and Mr Joseph responded to the call. Despite his assurances, no one has turned up. They came and changed the candle 10 days back but the machine is still not working. The technician was unable to resolve the issue. Instead of rectifying the problem, they are complaining about the model being old. If the model is old, then...
Complaint comments Read comments [2] Complaint category Electronics & Appliances

Eureka Forbes - Non Responsiveness on Servicing

User
 Lokeshamlani on Jul 25, 2015
Dear Sir/Madam, I had purchased the Aquasure Xpert RO Water Purifier last year in August and have been getting serviced at proper intervals. Now again when the water quality degraded I called for service and on checking the person said that the membrane needs to be changed but for that you will have to buy an AMC costing Rs.4, 800/-. When I asked that this is included in Initial Warranty by the company and since the product is still in warranty, I should get the membrane replaced with a new one. To this they are saying that you would get it replaced by an old recharged one, and that too...
Complaint comments Read comments [4] Complaint category Electronics & Appliances

Eureka Forbes - Pathetic service

User
 Sushant Chandgude on Jul 25, 2015
There has been no service of my product since I have brought it (9 months now). You can the call center they just give the assurance. You try to raise the request online, it doesn't work. You try to escalate the request online, it doesn't work! What a pathetic company !!! I am going to put the feedback on every social media as I can. There is no one to listen. They just took the money for the AMC and never turned up. The product is not installed properly. Finally I gave up following up for that!!...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Non attending service request

User
 rajeevktm on Jul 24, 2015
A complaint was registered in toll free number on 23/7/2015 for replacement of damaged water tap of Duo model water purifier through telephone to 080 39883333, when the concerned official had promised to repair the same yesterday. The matter was reminded today also when it was assured to service the same by evening. In the mean time, we contacted the service centre, Bangalore at 080 40904765 and they informed they do not have spares and complaint has to be registered. It is unfortunate that the response of your service centre is not satisfactory. It may be noted that the machine is covered under...
Complaint comments Read comments [1] Complaint category Products & Services

Eureka Forbes Ltd - Annual Maintenance Contract related

User
 pramaniks.cma on Jul 24, 2015
Product name- AQUA GUARD CLASSIC, Water Purifier AMC Type -Silver Details of AMC: Contract receipt no.10/22184148, dated 23.05.13, Period- 25.05.13 to 24.05.15, Amount paid Rs.2300/- Company made another contract before expiry of aforesaid, details of which - Contract receipt no.10/23535824, dated 26.05.14, Period -26.05.14 to 24.05.16, Amount paid Rs.2500/- The above details clearly shows overlapping of AMC period for a single product installed at single premises at 96, Parmar Road, Po-Bhadrakali, Uttarpara, Hooghly-712232, West Bengal. We communicated the company representative several...
Complaint comments Read comments [2] Complaint category Water Heaters & Geysers

Eureka Forbes - Very bad service, when we buy a product they are after us. Now when problem comes they never turn up.

User
 satya_namburi on Jul 23, 2015
I have purchased a Water Purifier in Dec 2014, replacing old Innova(failure mode) with a new UV model but we are having trouble from day one when we send sms REQ to their no. the engineer comes and cleans but of no use. Next itself our problem starts.NOw when i am trying to contact their marketing people( Vasudeva Rao/Shekar) nobody answers the phone. The service itself is very bad, the marketing person never understands the situation or acts according to the consumer requirement....
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - No service for product purchased

User
 GladysW on Jul 23, 2015
Purchased product on 4/07/15. Product has been delivered on 11/07. Despite repeated calls no one came to install it. The agents did not connect the call to supervisor upon request as well. They say they do not have supervisors. Today is 23/07/15. If there is any technical issue, I think the service will be even worse. I can't even submit an online request to set up a return. If I would have purchased from a local store, at the most it would have taken 2 days to get it installed. I wasted 22k for this product....
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Not got purifier but money dedicated from my account [Resolved]

User
 raj_surve on Jul 23, 2015
I booked compact purifier on 04th July 2015 and even received alert on 09th July that order has been booked ( order Number :- 0397020446 ). but not received machine. complaint in customer care on 20th July (no. 92394205) but no response. on 23rd July money got dedicated from my account as well. even after multiple calls to sales representative and there managers no proper response..

Name :- Rajesh S. Sure
Contact number:- +919892053817
Address:- D/204, K.panchgan CHS, near Vallbh yog tower, Pushpa park Malad ( E )Mumbai :- 97 Maharashtra, India...
Complaint comments Read comments [1] Complaint category Products & Services

Eureka Forbes - My Aquaflow water purifier not working immediately on next day after Eureka Forbes service representative does free servicing.

User
 sourav2348 on Jul 22, 2015
Yesterday your chennai service representative named Ganesh for service area choolaimedu performed my first free servicing. He replaces the external filter for Rs 375. Today my aquaguard keeps on beeping but does not switch on. You should not have given free servicing. My water purifier was working fine prior to servicing.Your representative confirms that first servicing is free and next servicing is Rs 400. Free servicing is useless. Your free servicing is of no use and in fact done to damage my water purifier for subsequent servicing. This gives serious negative impression about the brand...
Complaint comments Read comments [4] Complaint category Water Heaters & Geysers

Eureka Forbes - Damaged XFORCE Vacuum Cleaner

User
 Shivram Srivastava on Jul 22, 2015
I had purchased this XFORE Vacuum cleaner on June 27th 2015 ( transaction id is 61043, Customer ID is 8000035589 ). This was delivered by Mr. R.Sathish Agent-Code:9078419 on July 5th 2015. R.Sathish initially came for a demo with some other vacuum cleaner for which I didn't request a demo call. That was fine since I knew about the vacuum cleaner and have been using Eureka Fobes vacuum cleaner for more than 15 years ( i.e. from the first model.) But this time the product which I received was damaged, the cord was auto-winding and was not holding/locking in one position. Since then I had...
Complaint comments Read comments [1] Complaint category Appliances

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