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Eureka Forbes Customer Care

Eureka Forbes Ltd

10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Andhra Pradesh
Hyderabad
Hyderabad District
Andhra Pradesh
India - 500028

Customer Care Phone Numbers and Contacts

Phone:Euro RO Helpline Number – STD Code of State Capital +39883333
Mobile:+91 86 88 883731
Sales Helpline / Enquiry - 07498201333
 
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Eureka Forbes Complaints & Reviews

Eureka Forbes - GREEN RO-NOT FUNCTIONING SINCE PURCHASE

User
 kamleshkukku on Sep 20, 2014
Myself Kamlesh Kumar, had purchsed one green R.O from eureka forbes on 11.02.2014 (Item code-GWPDENGNR10000 AG and Discription of goods- 1225109536018046) from Jaipur. Since beginning, the R.O is not working properly and has been troubled us continuously . Each time, compalint was lodged with sales persons helpline nos, but the complaint was attended after many a reminders to sales persons/ reminders at helpline nos. The RO was repaired after a long-long delay each time. It used to trouble again by non functioning within next few days itself. I was not even send bill of the RO, which was ultimately...
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - Poor installation, demonstation and subsequent service

User
 vinita.njoshi on Sep 20, 2014
We purchased Aquaguard Enhance UV WP (New) system on March 24.03.2014, thr' sales after discussion with your represenattive Mr. Vaibhav Dhanavade. The installation was done and we have used the system for the last nearly six months. During the first service last week, when we enquired about an extra blue tube provided, we were told that it was meant for drain water which was not critical. However when we insisted the service agent connected it. Now when we start it, the tank filling (water collection) has become very slow with a good deal of water flushed out of the system at the same...
Complaint comments Read comments Complaint category Education

Eureka Forbes - Not changing the filter under AMC

User
 SK S on Sep 19, 2014
I purchased Eureka RO Enhance in Sept 2011. Took AMC in Sep2012. Extended AMC in Sept 2013. At that time the technician told me that the water filter is good and it can be changed after few months. They told the same during every 2 months when they serviced. Now the water quality is low and since my AMC is expiring, I asked them to change the filter vide service request no 0078209594 Dt:16 Sept. They did not respond for 4 days. I made several calls every day. finally they told that as per their records the water filter is already changed. So they can't change it now. Not sure if they sold it outside....
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Eureka Forbes - Non attendance to complaint/AMC

User
 sebyhelen on Sep 19, 2014
Sebastian D'Cruz‎Eureka Forbes 16 hrs · I have lodged service request for AG GNOVA on 20-aug-2014 under no 0077797025; customer id 1006144518 for amc contract no 22737476 valid from 29-oct-2013 upto 28-oct-2016. Since it was not attended, I lodged request once again on 25-aug-2014 and was registered under no D69C0937101. Since no body attended, I relodged my request for the third time on 04-sep-2014 and was alloted request no 0078033267. Inspite of following up the matter on telephone to Eureka Forbes local centre at Tel No: 0832 2904676, nobody cares. What is the use of AMC, when I and my...
Complaint comments Read comments [2] Complaint category Electronics & Appliances

Eureka Forbes - Violation of terms & conditions of Annual Service contract for AG Enhance RO Water Purifier

User
 nagrat27 on Sep 18, 2014
I have purchased a Aquaguard ENHANCE RO water purifier on 15.07.2012 from Eureka Forbes, Chengalpet center, Tamilnadu (customer code: 1009609910) Later after satisfactory completion of 12 months warranty period, I have entered into an annual service contract (3 periodical service visits/Year)valid from 09.11.2013 to 08.11.2014 vide Contract receipt no. 10 22619415 after paying Rs.4, 230/- to your customer service representative Mr.Venkat (ph:9940699637). From 09.11.2013 to 20.04.2014, I was residing in the same address where the annual service contract was started. But during the above mentioned...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - FAILED TO OPEN THE WATER PORIFIER BY THEIR TECHNICIAN

User
 Brahmananda Chari on Sep 17, 2014
I K B CHARI FROM GUNTUR PURCHASED AQAGUARD WATER PURIFIER RO ENHANCE IN THE MONTH ON JAN 14. I ST FREE SERVICE ON 22.5.14. ON THAT THE TECHNICIANS FAILED TO OPEN THE SYSTEM BUT THEY BLUFFED IT WAS CLEANED, OK WE SIGNED ON THE SERVICE CARD SERVICE RENDERED. BUT ON 17.9.14 THE PEOPLE CAME AND FAILED TO OPEN THE WATER FURIER ....
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - NOT ATTENDING COMPLAINTS

User
 TAPAN61 on Sep 17, 2014
Some shame less fellows are working in your company. Why don't you dismiss them who are not fit to handle their customers. They don't attend after repeated complains.My complaint No 0078119404 dated 11/09/2014.I also informed by mail that I am not getting water but there was no action. I paid the amount as per your requirement for one year contact. Money is not matter I give you more money but you should fulfill the customer's demand. Otherwise stop this process. Machine will be thrown out when it doesn't work. One more request if the machine is not repaired please return the amount as much as...
Complaint comments Read comments [1] Complaint category Products & Services

Eureka Forbes - Complaint not attended by eureka forbes.

User
 amritpal2012 on Sep 16, 2014
As on date 13/9/2014 i found insects (ants and larva) in the main tank of my Aquagaurd enhance Green RO. So i complained next day (14/9/2014) on 017239883333, the customer care executive said that it will be difficult for her to send someone on Sunday but she will try. That day a technical person came afternoon and after seeing the product he said the filter and belts are required to be changed. My mother was at home at that time she said to him that he must clean the appliance and tell the reason that if insects are found in main tank then what is purpose of changing the filter and belts. He did...
Complaint comments Read comments [1] Complaint category Products & Services

Eureka Forbes - Malpractice by Sales Executive

User
 Nitin Shyamrao Nandeshwar on Sep 16, 2014
Hi Eureka Forbes, I have booked model Geneus by paying Rs 21490/ to sales executive Mr Babu (Mobile 9902140477 Emp no 9067465) in Bangalore. I have received the product and is installed at my location. Now i got call from the call centre that the sales executive has not deposited the money to company and invoice can't be generated due to this. As i have paid full amount to authorized person sent by Eureka Forbe and now i have become the sufferer due to malpractice of the sales executive. The receipt given to me number is 048648 and order form cum receipt No 256048648. I hope eureka Forbe team...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - no free servicing in under 9 months

User
 mykul on Sep 16, 2014
nirbhay kumar singh H/O Bidhya dhar padhi Rangmatia Gadkana Plot No. 3832/5136 Bhubanesar (orissa)017 Sub:- as per Rule two free service within one but no any free service within 9 months .my aqauagard placed in december "13 but no servicing till date. contact many times of custmer care but no take over my requst no. 0078067463 cust-id 1010924433...
Complaint comments Read comments [1] Complaint category Employees

Eureka Forbes - water purifier royal model

User
 Swarnambiga Chidambaram on Sep 15, 2014
I bought eureka Forbes water purifier--Royal model around ten years back.. i have AMC contract with the company... one month back i told the service people that the machine is running for only ten minutes..after that it automatically stopped by itself.. They took the machine to the service center for repair.. Two days later they didn't bring the machine... i rang them several times ...they didn't attend the phone. Due to some personal reason i left for Bangalore for more than a week... after coming from the trip, i rang them & asked them to bring back the machine... i thought that...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Non attendance to Service Request for 7 weeks

User
 Chinmayi Bhathena on Sep 15, 2014
We are based in Goa. We had purchased a Eureka Forbes Aquasure Crystal UV Water Purifier on 05 December 2013 from CMM, Merces, Goa (Invoice No. T/8882). In July 2014 it stopped working. As it was still under warranty, we called up the centralized complaint number on 23 July 2014 (we were informed that this is the only way to do it for a first time complaint) and registered our complaint., the service request number being 0077371367. We were told that we would be attended to very soon by their Goa personnel. However, for 2 weeks nobody called. After 2 weeks a technician (Sanjay – mobile number...
Complaint comments Read comments [2] Complaint category Appliances

Eureka Forbes - not any response for services

User
 skpatel on Sep 14, 2014
This is inform that i have booked a complain according to your complain number but this is an 3rd day but yet i am not getting your response and i have complained twice and my service for eureka aqaugard is in contract though they not responding to me so please do need fully as soon as possible this is an humble request . my complain number: 0078147334 mobile number: 09624963196 email id: smit.luv92@gmail.com...
Complaint comments Read comments [1] Complaint category Business & Finances

Eureka Forbes - Faulty RO+UV installed. Leakage problem within 1 mnth. No response from customer care

User
 Jafar201 on Sep 14, 2014
I bought Aquaguard Enhance RO+UV on 12/07/2014 at Rs 16990 (Bill No. 12316 Mark Enterprises, Sohna Road Gurgaon). After 1 month of usage it started its pump started leaking excess water continuously. The machine keeps working and leaking water continuously for hours. We have called customer care several times but there is no solution done yet. Some technician say that pump is faulty, some say that membrane is faulty but no one fixes the problem. It seems that my heard earned money got wasted with no one listening to our concerns. This is pathetic customer service and faulty product from...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Malpractice by Sales Executive & Technician

User
 Sudhir; Hyderabad on Sep 13, 2014
Dear Sir/Madam, This is to bring to your notice that I have made a purchase of Eureka Forbes Aqua Guard water purifier(1 Piece) and Pre-Filter Bowls(2 Pieces) on dated: 22/07/2014 by paying a total amount of Rs.16, 400+500(towards installation charges). Proofs of payments Rs.16400 attached. Though I have complained to your customer care executives over multiple calls, but no action as been taken yet regarding your sales executive(P. Vikram Reddy; +918801309626) who has resorted to Fitting a used second hand pre-filter bowl at my premises after collecting money for a new pre-filter bowl that costs...
Complaint comments Read comments [2] Complaint category Appliances

Eureka Forbes - Does not re-fill the tank just keep on beeping red light

User
 dsurana on Sep 13, 2014
I have installed AG Enhance UV water purifier from aqua guard 6 months back . But now within after 6 months there service engineer came for servicing and screwed up the UV lamp connection due to which it has stopped purifying water and also stopped dispensing it . I am facing this problem since 15 days and no has even bothered to look into it .. very bad service...
Complaint comments Read comments [2] Complaint category Appliances

Eureka Forbes - Not giving proper servicing. Too many complaints still no one comes for servicing

User
 Ashley Curel on Sep 13, 2014
NOT GIVING PROPER SERVICING. TOO MANY COMPLAINTS STILL NO ONE COMES FOR SERVICING.I Lydia Curel resident of 302 A wing Indrajeet Apartment, Near Ganpati Karkhana, Majiwada, Thane -400601, Mumbai, Maharashtra Ph No 9322573283 . I bought aqua guard water purifier many years back(Aquaguard Compact Purchase date 13-08-2006).Mr Khimji solakni was the person who fitted the purifier but he didn’t fit the safety valve. The service guys never called me before coming to provide service so they used to come at any time which was inconvenient for me.
On 14-2-2014, a person named Manish singh came...
Complaint comments Read comments [2] Complaint category Electronics & Appliances

Eureka Forbes - Non-provision to service

User
 Sunilbegumpet on Sep 13, 2014
I have an aqua guard installed in my home at 402, Greenview apartments, Leelanagar, Ameerpet, which is under AMC with Eureka Forbes. Despite my repeated complaint since 09/09/2014. I have made several calls to the helpline no, who in turn given couplle of nummbers at Hyderabad-9246463792, 9347415303, 9347415360. None of them responded. I am totally fed up with the callous attitude of the company, and the helpline people. T. S. Sunilkumar...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - Faulty UV water purifier system installed and no response from company [Resolved]

User
 eu.alliance on Sep 13, 2014
Several calls and complaints have gone unanswered after a new system that was installed just days ago encountered leakage issues. All we have is a complaint number(78088505) but no resolution. Tried to escalate the complaint on the website but the complaint does not go through. Urging Eureka Forbes to resolve the issue at the earliest. This concerns with the health of my family. Companies dealing with health care products must remember that a happy customer tells 10 others but an unhappy customers tells 100 more people....
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - very worst service

User
 radhikaraja on Sep 13, 2014
My complaint number is 0078119521. It was launched on 2nd of September 2014. But till now no person came for service. One guy came without the accessories and i don't know for what he came for? I am very sorry to say that service of aqua guard was not even improved even 1% from the date i purchased. I am using aqua guard from 1992 May....
Complaint comments Read comments [2] Complaint category Appliances

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