Follow us
Log in        Register
     
 
Eureka Forbes Logo

Eureka Forbes Customer Care

Eureka Forbes Ltd

10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Andhra Pradesh
Hyderabad
Hyderabad District
Andhra Pradesh
India - 500028

Customer Care Phone Numbers and Contacts

Phone:Euro RO Helpline Number – STD Code of State Capital +39883333
Mobile:+91 86 88 883731
Sales Helpline / Enquiry - 07498201333
 
Go to Eureka Forbes:    Twitter  Facebook      

Eureka Forbes Complaints & Reviews

Eureka Forbes - Eureka Forbes, the real 'Frauds' - No service

User
 nishadps on Jul 28, 2014
I bought an Aquaguard Classic Water Purifier from Eureka Forbes at Ernakulam (Kochi), around 10 months ago. They promised me two free services. I called several times the customer care for the free service, but they are not coming to do the service. Whenever I call they keep giving ticket number, emergency number etc. They gave me the ticket number 76267748 two times and when I called next time, they gave me an emergency number 76363979. But nobody came to do the service. I posted this issue in the website consumercomplaints.in on June 7, 2014 (http://www.consumercomplaints.in/eureka-forbes-not-giving-promised-free-service-c900833)....
Complaint comments Read comments Complaint category Health & Beauty

Eureka Forbes - Problem in Aquasure Elegant RO water purifier

User
 skjain30 on Jul 28, 2014
I bought Aquasure Elegant RO water purifier just one and half month back and suddenly on 24th July 2014, it stopped working; so on 25th July 2014, I complaint to Eureka Forbes on phone regarding the issue and I got complaint number 77395054 and was told to get the issue fixed by 24 working hours (In their terms 3 working days). After that I didn't get any call from any of their representatives till now and I called the customer care 3-4 times again to know the status and every time they told me that we are escalating your complaint and in one day some one will come to fix the issue. Now I can not...
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - No Response on complaint about service

User
 vsramakrishna on Jul 28, 2014
I registered a Complaint No.0077374504 dt.23/07/2014 and Follow up Activity No.0090016257 dt.24/07/2014. We have Call the Customer toll free number and there is no response from them and after that i call to local branch office number 0866-2475489 and there is no response from them.We have complaint several times as per reffered complain no. Given above but till date no one has visited to solve the problem. so we request to look into the matter as early as possible....
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - No response for service complain

User
 Bimal Baid on Jul 28, 2014
Complaint No.1) 0076872385 dt.21/06/2014, 2) 0076995785 dt.28/06/2014, 3) 0077292277 dt.18/07/2014 We have a service contract for 2 years from 28/02/2014 to 27/02/2016 We have complaint several times as per reffered complain no. given above but till date no one has visited to solve the problem. so we request to look into the matter as early as possible....
Complaint comments Read comments [1] Complaint category Products & Services

Eureka Forbes - Poor service of Eureka Forbes

User
 Pervez Sk on Jul 27, 2014
Hi, I have an Enhance RO aqua guard (Customer id 1010228191).I have renewed the contract on 25th March 2014 from Rao enterprise(code 14407, representative name Ranjan Kr Singh).I had to get 4 filters.But I have received only 3. The service guy confirmed that he will provide that next day.But after 3months, I am still to get the same.As a result the filter have not been changed in the machine.I have raised several tickets for this(Example 76695146, 76770285, 7431209). I just want to know if I will get the 4th one at all?Or I have to buy it again?...
Complaint comments Read comments [1] Complaint category Health & Beauty

Eureka Forbes - Technician never completed his work

User
 aroopnath on Jul 26, 2014
I am the unfortunate owner of a eureka Forbes Infiniti model. Despite paying a huge amount the technician who came to service the purifier was incompetent and struggled a lot. He said the filters need to be replaced to which I agreed and the was for Rs 3000. Now the pending work is for a valve which he said was to be procured from Guindy. It's been several weeks and the technician Suresh - 9789093206 never returned and does not pick my calls now. Have escalated in the eureka Forbes website and in the customer care. Always same answer we will get back in 24 - 48 hours. Have recorder their conversations...
Complaint comments Read comments [2] Complaint category Electronics & Appliances

Eureka Forbes - delay repair and misbehavior

User
 ank_19 on Jul 25, 2014
There is some in my aquaguard classic water purifier. I give my purifier to BEE JAY Sales from where I was purchase it. But after 2 days when I call him they told me very rudely that our technician is absent from two days and we have much work, do't call us again. When it will repair, I will call you....
Complaint comments Read comments [1] Complaint category Other

Eureka Forbes - Third class service

User
 vstambe on Jul 25, 2014
Dear Sir,

I have procured Aqua guard
in 15th June 2014 and installed in July 2014. Now in July only we are facing the problem that muddy water coming from aquaguard.new machine.

We have registered the complaint on 21st july 2014 and complaint no is 0077323879, but till date nobody is attem=nding the same .


This is very bad service from aqauguard....
Complaint comments Read comments [1] Complaint category Home & Garden

Eureka Forbes - 3rd Class Service From its Service Centers

User
 SARTHAK KHOPKAR on Jul 24, 2014
I have a service contract with Eureka Forbes for my Inova Aquaguard and the Aqua Sai Service Center is the assigned one for my Region. I would like to highlight this to you that the service contract was signed on 20th August 2012 which mentions the following :- No. of Periodical Service/Year : 2 Replacement of Consumables Per Year : One Pre Filter Candle and Carbon Block, Two Carbon Granules & Dual Cartridge Replacements for the model applicable. Since August 2012, I hardly had 2-3 servicings till the DATE [which is out of standards]. Out of which only Once they changed the CANDLE...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - Extremely poor service

User
 Inderjot Makhija on Jul 23, 2014
On 4th July i registered only complaint on Eureka forbes website that my Aquasure had stopped working ( just 2 months after buying). The very next day, person came and informed that PCB had malfunctioned and will have to be changed. On asking how much time it will take, he said 2 days. When i contacted him after 3 days, he told that PCB was not being provided to him from the main centre. So, i escalated my complaint on their online website but still for the next 10 days, i got NO CALL from anybody...such level of mediocre service On 16th July, i contacted their call centre ( you have to...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Most Pathetic Customer Care

User
 sumeetchawla on Jul 23, 2014
Hello, I had bought a Water purifier from Eureka Forbes on 12/7/2014 Order No. 123037583 which was delivered on 13/7/2014 Delivery Challan No. 23883696 my Cust ID is 1011286556 The representative came to install the product after 3 days on 16/7/2014. The product was defective and it did not work, he told us it shall be replaced the next day. But till date even after placing hundereds of calls to them nothing has happened. The person who sold us the product is Mr. Ravi 9811959474 has just stopped picking up my phone. When trying to lodge a complaint with the service centre, they just put me...
Complaint comments Read comments [2] Complaint category Appliances

Eureka Forbes - Extremely Poor Service!

User
 vgopa on Jul 22, 2014
We have Aquaguard RO on AMC and after the technician changed the filters, the filters have been constantly leaking. We lodged a complaint on 14th July, 2014 but till date the problem has not been solved. One technician had come in between stating he will come the next day to rectify the issue, but no one has turned up so far. This is absolute cheating with the customers. I have been calling the customer care twice every day and in the morning they say the technician will come in the evening and again when I call in the evening, they say for sure he will come by 7:30 pm, Alas, no one turns up....
Complaint comments Read comments [5] Complaint category Electronics & Appliances

Eureka Forbes - Poor Action and response from Service centre including cheating of customer

User
 cyrilmech on Jul 21, 2014
I have bought Aquaguard RO (Reviva Model) on 12/Apr/2010. Order No : 103039437 We have put AMC for every two yearssince then. Name of Service centre: Everest Enterprises 66, Ponnusamy Nagar, 3rd street, Sembium, Chennai Ph - 044 64532333 The latest AMC is executed on13/June/2014 having Contract Receipt Number : 10 23476765 Name : Sebasthi Devi Address : 1455/2, 11th Cross Street, Poombuhar Nagar 2nd Main Road, Kolathur, Chennai -99 As a part of AMC, the technician namedMr.Senthil replaced all filters in the machine. From that time onwards, the machine isnot working properly. We...
Complaint comments Read comments [4] Complaint category Appliances

Eureka Forbes - Terrible customer service

User
 drahulraundal on Jul 21, 2014
sir
i had purchase aquaguard duo machine from eureka forbes on 2011 and i was done service agrement with them on year 2014, they dont give proper service to me related to that th complaints details are as follows-
1)i was given complaint to change tab of machine they change tab after 3-4 dys after complaint which is not part of that machine they changed tab of another machine at that time they said that we will change proper tab after getting through company within 1 wk but they cant change tab
2)also when the service man come to servicing of my machine, he doesnt know anything...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Fraud in amc contract

User
 tushandebnath on Jul 20, 2014
Mr.Surojit previous agent (9635335040) of Ranigang, Dist-Burdwan(W.B) gave me an AMC paper amount Rs.1700 for four candle change.But he changed only one candle.But the paper was false.The paper is still in my hand.Now he resign from the service and I still not received the balance money....
Complaint comments Read comments [1] Complaint category Utility Services

Eureka Forbes - aquaguard Total sensa stopped working instantly.

User
 Sandeep Kumar 040 on Jul 20, 2014
Product Name- Aquaguard Total Sensa (SMP+) WP 1224404008000499. Product of Eureka Forbes. Sales office-Geeta Mandir Road 55 DB 5 Panipat-132103. Inv No-2100101346, Dated-21-10-2010 Order No-210014788, Dated 21-10-2010. At the time of installation complete assurance was given of regular service and regular service reminder calls.But in actual it has become very tedious process to get in contact with the sevice person of above said product.Now it has stopped working instantly and after making a no. of phone calls, i have got no response from company side.Then what's the use of going with such...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - Aquaguard UV plus releave alkaline water

User
 parixitsinh bhati on Jul 20, 2014
Dear Sir/Maa'm, I have Eureka Forbes Aquaguard purifier, but from last 6month i have to face many problems with this machine. It releave saline in water and the water became alcaline.The upper layer is cover with white sheet of saltness. I complaint many times in last few months but i couldn't get any permanent solution of my problem. Many service person came at my home, clean machine's tank but after 1 day the same problem accures.The service man told me that saline is hardness what ur machine release from ur water. But when i was supposed to perchase the machine ur company or company's sales...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Product not delivered - AQUAGUARD REVIVA 50

User
 DevinderSaini on Jul 19, 2014
In reference to online order for RO on 23-Jun-14 vide transaction id is 118627003, Authorization Code is Customer ID is 8000007879, which still not received at my end. I had made many calls to your call centre and logged complaints vide no-89913874, but every time I got false commitment that it will be delivered soon. Pls help....
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - EuroClean Ace Dust Bags

User
 Stephen D'souza on Jul 19, 2014
I am unable to purchase the dust bags for EuroClean Ace vacuum cleaner from your Outlet in Vasai (Thane - Maharashtra). Whenever I have called or visited your outlet (Mr.Varik +91-74982433639/ Abel Lawerence +91-9869087953) over the past 8 months, I get the same reply that the dust bags are not available. Is this the after sales support that you provide to your customers ?... My e-mail id is stevedsouza@hotmail.com Regards Stephen N Dsouza...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - Disgusting and worst service

User
 Sundarraj Pandian on Jul 19, 2014
Request No. 0077234704 And 0077294720 I bought Aqua guard Green RO. I was promised that there will be 3 free service in the first year in the intervals of 4 months. Unfortunately they dont keep any track of it and we have to remind and struggle to get the service. I raised a request for 2nd service on 15/07/2014 and technician comes on 16/07/2014 late evening. Have no idea what service he did, after the second service machine stopped filtering water. Since then I am calling them to come and attend but so far no one has turned. Every time I call, they ask me My address telephone no etc etc etc but...
Complaint comments Read comments [1] Complaint category Appliances

Share with Others

  
  

Recently Discussed
1 hours 26 minutes ago
Eureka Forbes
Not giving promised free service
10 hours 10 minutes ago
Eureka Forbes
Eureka Forbes - cheating customers with Countrywide Networks Pvt. Ltd. by scratch card offers
10 hours 12 minutes ago
Eureka Forbes
Technician never completed his work
10 hours 45 minutes ago
Eureka Forbes
No response for service complain
10 hours 48 minutes ago
Eureka Forbes
Poor service of Eureka Forbes