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Eureka Forbes Customer Care

Eureka Forbes Ltd

10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Andhra Pradesh
Hyderabad
Hyderabad District
Andhra Pradesh
India - 500028

Customer Care Phone Numbers and Contacts

Phone:Euro RO Helpline Number – STD Code of State Capital +39883333
Mobile:+91 86 88 883731
Sales Helpline / Enquiry - 07498201333
 
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Eureka Forbes Complaints & Reviews

Eureka Forbes - DELAY IN SERVICE AND NO HELP FROM CUSTOMER CARE

User
 sultan.singh.chouhan on Apr 18, 2015
SIR, I BOUGHT A WATER FILTER ON 29/9/14 AND AS PER THE TERM THE MACHINE NEEDS A GENERAL SERVICE. I WAS AKSED TO CALL AT YOUR CUSTOMER CARE BUT FOR 10 DAYS THEY DIDNT ENTERTAIN MY CALL AND LATER THEY ASKED THAT THE MACHINE HAS NOT BEEN REGISTERED YET. I ASKED THEM WHAT IS THE SOLUTION BUT THEY DIDNT HELP ME. I M HAVING THE ORIGINAL BILL WITH ME YET HOW COME THE MACHINE HAS NOT BEEN REGISTERED. THIS KIND OF SERVICE WAS NEVER EXPECTED FROM EUREKA FORBES MY FAMILY HAS BEEN A PART OF YOUR CONCERN FROM PAST 5 YEARS.. THIS IS THE FIRST TIME I M GOING THROUGH SUCH PROBLEMS AND YOUR STAFF MEMBERS...
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - water purifier is not working.

User
 Shreekar on Apr 17, 2015
I had purchased Eureka forbes Expert water purifier -RO eight months back and within guarantee period. Now its not working and LCD screen shows blank. Still water is filled in the tank. I have tried to call on the call centre, nobody is picking up the phone and subsequently i called Mumbai number and still no response. I have paid Rs.21000.00 to the water purifier. Worst customer service i have ever seen. Hence take action against such company simply grabing money from the customers....
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Product yet to be delivered - No reponse from Eureka Forbes at all! I am cheated!

User
 BharathKumarST on Apr 17, 2015
I was given wrong commitment and after payment Eureka Forbes has not delivered the product yet!!! Here is the mail thread. Pl do the needful to solve the issue. ---------- Forwarded message ---------- From: Bharath Kumar S T <bharathkumarst@gmail.com> Date: 17 April 2015 at 16:26 Subject: Fwd: Eureka Forbes - PAYMENT CAPTURED - Customer ID: 8000501168 PUNE, MAHARASTRA To: AnuKotian@eurekaforbes.co.in Cc: customerservice@eurekaforbes.com, VinathHegde@eurekaforbes.com Dear Ms.Anu Kotian, Greetings! With difficulty I finally succeeded in finding your email address to...
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - NO RESPONSE FROM THE SERVICE CENTER

User
 sanyalbala on Apr 17, 2015
I HAVE GIVEN MY JET CLEAN VACCUM CLEANER FOR SERVICE AT THE CONCERNED SERVICE CENTER ON 10/04/2015. SERVICE PERSONNEL SAID THAT THEY WOULD CALL ME WITHIN TWO DAYS. TILL DATE I HAVE NOT RECEIVED ANY INFORMATION ABOUT THE PRODUCT. I HAVE A COPY OF THE SERVICE REQUEST INVOICE AND NUMBER. WHEN I ENQUIRED, THEY TOLD ME THE SERVICE TECHNICIAN IS ON LEAVE FROM 15/04/2015. THIS IS PURELY CREATING CONFUSION IN MY MIND. IF THIS IS THE CASE, HOW COULD ANYONE TRUST THE BRAND EUREKA FORBES....
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - Faulty Eureka Forbes Aqua Guard Nector - R.O REPLACEMENT ISSUE

User
 danish1590 on Apr 15, 2015
customercare@eurekaforbes.com Hi All, I have purchased Aqua guard nector - R.O on 06/06/2014 of 14, 500/ ( Serial no. 2223710138003651 / TIN no. 23134100375 / Receipt no. 820). Since 10/07/2014 i m facing issue with indication of "filter replacement" as well as water is not purifying. We found insect and dirt in the purifier, we have complaint to local service center ( Sahyadri complex, near bhadbada road, Bhopal M.P) - Mrs. Usha Nair and contact number - 0755-4030975, as per them PVC / Circuit Board is faulty and need to replace but no one have came to replace it under warranty till now...
Complaint comments Read comments Complaint category Electronics & Appliances

Eureka Forbes - product not delivered at home

User
 avinash_kuware on Apr 15, 2015
Hi I am avinash kuware Customer id :80005011126 Mobile no 8655377901 We purchasing aquguard green ro on 7 /4/2015 But still the product was not delivered at my home. Sales parson was told me product will deliver within7 days but still it was not deliver. I will call customer care hi will not give proper answers what was the problem. Eureka forbes company services so poor.dont purchase them my friend....
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - Rude Franchisee Technician

User
 Devin Chopra on Apr 14, 2015
Hello,

I registered a Service Request No. is: 0081109883 on 14th April 2015, which was answered by your Franchisee Technician Mr. Amit Acharekar of M/s. Vivel Services Employee ID 50969 at 1630 hrs.

The problem was that the filtered was clogged.

I have to complain about his behavior which was extremely rude, because he was speaking on the phone half the time that he was servicing the filter - he broke one of trays while NOT paying any attention to the job.

After some how he finished servicing the filter was still clogged and he was NOT...
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - Faulty Aquasure UV UF Prime

User
 Ramakrishna Iyengar on Apr 14, 2015
I bought a an Aquasure from Aquagaurd UV UF Prime water filter from Adeshwar Vijaynagar on 27th of March. The technician came next day and installed the filter only to find the water filter was faulty and the technician visited 2 or 3 times but the problem was not fixed, After that they told us they would give a replacement, They came to my house and dismantled my purifier and kept it in a box. Now i haven't got my replacement yet they are just delaying. When i called the Manager of Aquasure by the name Prakash with the phone number 8050015552 he was very rude and told me that " You can do whatever...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - Irregular in Maintaining AMC

User
 Er Mukund Mani on Apr 14, 2015
My mom have continued AMC service date (11/01/2014) till (10/1/2015) last service was remaining and when my mom called that guy who regularly use to come Naming Srinivas he said he left job and if he left then organisation must keep track whom they must replace and when my dad asked them to do that person who is local head of Eureka Forbes in Panvel he said guy will b there in coming Monday then number got changed...
Complaint comments Read comments [1] Complaint category House, Apartment Rental

Eureka Forbes - worst service in the world

User
 vivek rope on Apr 14, 2015
Worst service in eureka forbes...i have been callng many times for service these people not responding also mr .kathir in avadi worst service in avadii ...please dont buy it vry vry poor servicee worst eureka worst please take this people out of your company (kathir) hate it dam bul shit ...please guy dnt buy thisssss worst many problem acquring plz avoid thesee my kind request...
Complaint comments Read comments [1] Complaint category Fast Food Restaurants

Eureka Forbes - No response from the servicing department

User
 lalesa.mulla on Apr 13, 2015
Dear Sir, I have an Integra 7 water filter. Hand the AMC also. 2 year back, your service Engineer replaced the filters and never returned to to the 2 follow up services. Then the AMC expired. Inspite of the follow up they never responded. Last 20 days they are promising to come, but never comes. the service agency and the service engineers stopped taking call. Need your attention! Regards, Lalesa Mulla +91 9845801468...
Complaint comments Read comments [2] Complaint category Utility Services

Eureka Forbes - Did not get service

User
 sayanih on Apr 13, 2015
I lodged a complain on 1st April for the broken water tab of my water purifier. Docket no is 81006358. It is said that within 24hours I will get service.Since then till today, I did not get a single communication from their side.Its only me who is contacting them. I have called on 6th, 8th, 11th, 13th(today). Every time they said, we have put it on higher priority /within 24hrs you will get service . But, result is I'm not getting fresh water since last 2 weeks, and nobody bothers. Very bad service of Eureka Forbes. Didn't expect that. I will never buy a product of this company....
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Installation not done

User
 praveenaganesan on Apr 11, 2015
The water purifier was bought on17/03/15 receipt no :143 no - 010382, till now it is not installed.As we are working people .When we call them for follow up our calls are diverted for many persons start from manager level, team lead, technician and so on.Even after repeated instruction asking not to report during working hours(8 A.M - 4 P.M), they a make a point to do so just to record customer not available. When we call them to attendend the issue either our phone call is not responded or we are getting reply that the technicians are busy.We are very unhappy about your service....
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Product not received - no proper response from sales person

User
 Raghavendra.peniji on Apr 11, 2015
Hi I am Raghavendra Kumar PGV and booked a Eureka Forbes Aquaguard Magna Order # 0711077808, through a sales person Mohan Kumar Mobile# 7829268955 on 4.4.2015. My mobile no 8088408189 and email id is raghavendra.peniji@gmail.com. He said that the product will be delivered by Tuesday 7th April 2015 and took an amount of Rs.17990/-, the amount online for the same product is Rs.17490/-. No details of additional Rs. 500/-. I did not get any confirmation from the company side and started to follow up. Then the actual problem started, he told me that it will be delivered by 13th April 2015 as...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Water filter service request never addressed

User
 seemakiranu on Apr 11, 2015
I have never seen such a ridiculos service as of Eureka Forbes. They take the service request and never send anyone. Keep calling the customer center, many a times none pick the call and you get a message all customer service executives are busy. i am due for a filter change more than 4 months but these irresponsible guys do not turn up. Wureka has pathetic service! NEVER BUY IT!...
Complaint comments Read comments [2] Complaint category Electronics & Appliances

Eureka Forbes - Order request for a new product on 29th of March not fulfilled after accepting complete payment

User
 varun667 on Apr 10, 2015
Hi, We had ordered for eureka forbes water purifier, one of your representatives had come home and accepted the complete payment for the product promising delivery of it in 3 business days(order number:118085897).It has been 12 days since and i have not received the product .Each time i call i hear some or the other excuse but have not got the product delivered home. We have registered two complaints with your customer care center and have not got any response for either?(Complaint number:91616119 on 4th april, 91641292 on 9th of april) We really unhappy with the kind of response we have received...
Complaint comments Read comments Complaint category Utility Services

Eureka Forbes - Filter candle not being changed

User
 daninand123 on Apr 10, 2015
Hi, I live in Choithram Hospital campus, Manik baug road, Indore. My water filter is Forbes Aquaflo Designa, purchased in Pune in the year 2006/7. Its filter candle was last changed in July'14. It is to be replaced after 6 months. I have been calling Mr. Ram kunwar, local, Eureka Forbes, service in charge. He promised to come many times but never turned up. Some weeks ago, I got a call from the company. I told this matter to them. They gave a local EF care taker's (Mr.Babu) number_9617 388104. Today, when I called him he said he would forward this to your Bhopal office (no.0755 3988333). However,...
Complaint comments Read comments [2] Complaint category Products & Services

Eureka Forbes - service do not provide after many reminder calls

User
 Meenakkshi kain on Apr 10, 2015
I would like to inform you, you &amp; your team only interested into sale your product instead provide services. after many calls, reminders your executive Ramesh Jaiswar has no time to provide demo for vaccum cleaner yet. he is making excuses only to not to provide services to his customers. he has commited me many times to reach my place for demo service but did not reached yet. I purchased 2 products from him on 12th Dec 2014 without any demo with trust his words to provide demo service when i require. I am chasing him past complete week's of time but he has no time to give service to...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - No services provided

User
 jitu1809 on Apr 9, 2015
I have first complained about not proper functioning of my Purifier ( Enhance RO) on 28.03.2015 through customer care then repeated calls & also Through SMS but till date not attended by any one. Complaint nos. 0080911828, 0091601728, 0080985637, 0081047365, 0081061778 Jitendra Kr. Gupta...
Complaint comments Read comments [1] Complaint category Other

Eureka Forbes - Aquaguard Compact - No free servicing for the 1st year

User
 Avinoy on Apr 9, 2015
I bought Aquaguard Compact a year back (technically it was forced on us as their representative begged, cried and did everything to sell that product). As promised there was supposed to be a free servicing and change of filter within a year, which never happened. Now finally when I succeeded to reach out to them they are saying that I will have to pay for it. The best was their technician (Pramod Mandavade - 8624970266)who very clearly mentioned that do whatever I want to do, nothing gonna happen. Pay and use it further or forget it. Absolutely pretty confident with the fact that...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

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