Eureka Forbes Customer Care

Eureka Forbes Customer Care

Eureka Forbes Ltd

10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank
Hyderabad District
Andhra Pradesh
India - 500028

Customer Care Phone Numbers and Contacts

+91 86 88 883731
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Sales Helpline / Enquiry
+91 74 9820 1333
Satisfactory Rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Eureka Forbes Customer Care related pictures (175)

Eureka Forbes Complaints & Reviews

Eureka Forbes — Defective Product Given

 Navin K Srivastava on Nov 26, 2015
I purchased AquaGaurd Magna HD RO+UV product in June, 2015. I filed a complain in July asking them to replace the product as water was having bad TDS level (>100). After two months also no one replaced it. Then I filed complain in October asking the company to refund the money and take the product back. They said they will refund the money but till now no action. Please take strict action against AquaGaurd for delivering bad product and not then not taking any action on the complain filed by customer. My number is 9900605911....
Complaint comments Read comments Complaint category Electronics & Appliances

Eureka Forbes — Money taken for AMC but still waiting for service.

 lihkin on Nov 26, 2015
I am writing this on behalf of my father in law Mr. CA Mallikarjuna Rao Customer no.1011670763 2 days back i.e. on 23rd November, he complained regarding non functioning of aquaguard. Last evening an aquaguard representative came and asked us to renew the AMC (which expires on 7th Dec.). He convinced us to renew it. We renewed it and paid him Rs. 4830/- in cash against the contract receipt no. 25630708. He promised to fix it first thing in the morning by 10 am. We kept calling him and he kept giving us excuses like @ 11 am office is yet to open so he is yet to collect the required parts...
Complaint comments Read comments Complaint category Utility Services

Eureka Forbes — Deficiency in Service - Aquaguard

 Ca$h on Nov 26, 2015
The service rep had damaged filter candle in November 2014. It's over a year now and several complaints lodged. The filter has not yet been repaired. I've been calling every day for past many days, to no avail. The company's phone is never answered. A sad and pathetic state of affairs. Their sales reps make a nuisance to sell the products, keep visiting your home without an appointment, but the after sales service!!...
Complaint comments Read comments Complaint category Products & Services

Eureka Forbes — No water supply at my place on Nov 26, 2015
This is to inform you that I have got the servicing done for my aquaguard on the 24th of november (Under 3 years contract) by your technician post which i am not getting proper water flow through the outlet. Upon calling your technician again he told me that the fault is in the machine and I have to pay Rs 550 to replace the part so that I can get proper flow rather than coming and rectifying his fault. Now, I have been using the machine for years now and never had a problem even your technician last came in the month of March for servicing and since then i have been using it without any...
Complaint comments Read comments [2] Complaint category Other

Eureka Forbes — No service from eureka forbes

 Jai Roy on Nov 26, 2015
My Euroair Energie (Air Purifier) is not working due to switch problem.
I have complained on 14 November and it is 12 days now, no action yet.

Complain# 84343588
Jai Prakash Roy
Mob 9910774705

100 T, Sector-7,
Jasola Vihar
(Near Living Style Mall)
New Delhi-25
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes — Free gift status

 Samar Parmar on Nov 25, 2015
I purchased aqua guard classic model on 10th october 2015 through online in special additional offer .My customer ID 8000602597.It became very difficult to take transference details where the free gift. Your customer care executive are unable to give the exact status. Please let me know when i will receive my free gift....
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes — Water purifier aquaguard magna hd

 TLakshmi on Nov 25, 2015
Our customer id is 1011704363. Last year Aquaguard sales rep Mr. Pandian wrongly guided us in three ways firstly to buy this model -without checking whether this is the right model for our requirement and the water quality; secondly without suggesting an external filter that will extend the life of the machine and thirdly by assuring false schemes. The machine within 8 months of installation stopped working ( no light, no water pumping ) within the warranty period and complaint registered. The service personnel said Magna was not the right model and there should be an external filter to be installed...
Complaint comments Read comments [1] Complaint category Health & Beauty

Eureka Forbes — Bad quality product and services

 shobha thimmarayappa on Nov 25, 2015
I purchase Aquaguard Geneus in march 2014 from June 2014 only the water purifier is not working and the LED light of that is not working, after calling several times to the Service also it is not rectified still now and now as the warraty is expired they are charging for the service and replacement of LED light...
Complaint comments Read comments [1] Complaint category Products & Services

Eureka Forbes — Customer Service

 Philomena Mawson on Nov 25, 2015
Given 3 complaints on (8082299333 REQ) I receive an sms but no response no one calls can you please ask a customer service personnel to contact me. Nbrs change and I receive a SMS Complaint no 0084479275 got registered with your mobile no after that total silence... Is Eureka Forbes not interested in Customer Serivce at all. ???Kindly get in touch...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes — Bill not given for installation of new Aquasure water purifierstallation receipt not given

 reksena on Nov 25, 2015
The person who came for installation of new water purifier received money of Rs.1100 for additional pre-filter and told receipt will be sent from the company to us by courier within 2 days.He had received money Rs 1100 on 13-11-15. I had called your office by phone. A lady given me another number to call.But the cellphone number was ringing.Nobody is receiving the call. Hence i request you to send me the Receipt and Bill for Rs.1100 immediately to the address registered with the person who done installation. 9843358163...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes — No service nothing only and only delay

 Samitac on Nov 24, 2015
I had bought a product of this company i.e a vacuum cleaner and an aqua guard.At the time of purchasing it, i was offered Lifetime Free Servicing along with the purchase of aqua guard and vacuum cleaner.Now, when I asked for it, they say that its valid only if you take the product to the shop. My vacuum cleaners switch buttons were n"t working at all. A bit angry, still i took it to the shop. Now again a surprise.the company people replied me that there are some products required to repair it and the servicing, etc requires some features and parts which are now not available with them.So, they said...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes — Cheated as a result of fraudulent activity

 sidh kar on Nov 24, 2015
Subject: Cheated as a result of fraudulent activity in the name of Consumer Forum Complaint Resolution
This is to bring to your notice that I had lodged a complaint with the Consumer Forum of India on November 24, 2015 regarding a faulty machine from Eureka Forbes following which I received some fraudulent calls from unknown numbers who claimed to be Eureka Forbes personnel trying to refund me the money for the faulty machine and eventually robbed me of 13, 000 INR.
The details go as following:
• I lodged the complaint with the Consumer Forum in the morning to which I got...
Complaint comments Read comments [1] Complaint category Unsolicited Phone Calls

Eureka Forbes — Smart UV Aquaguard spoilt in a month

 asmanazim2908 on Nov 24, 2015
I have complaint with Eureka Forbes :

My complain numbers are as follows
17th nov 2015-84374254
18th nov 2015-97318581
19th nov 2015-93739938
19th nov 2015-93755297
19th nov 2015-93758448
(Made 3calls on 19th nov)
20th nov 2015-93762410

Registered mobile number is 9900967671
Registered Contact number is 9902255773
Registered name is suhail Ahmed

I bought the aqua guard from Pai International, Indranagar Bangalore and within a month the machine is spoilt. After repeated complaints no technician...
Complaint comments Read comments [3] Complaint category Electronics & Appliances

Eureka Forbes — Water purifier amc renewal on Nov 24, 2015
I got renewed amc of my water purifier which is the old model the lady (Renu Sharma)franchicee at pitampura location promised me that she will replace the faulty parts with in 2-3 months inspite of raminding several times it is not done as yet moreover an attachment is also lnstalled in which there is somje substance which has to be changed yearly on the owners cost inspite of amc which for three years she didnot disclose to me she insisted to make sure that i should not buy the new one and i should get the amc for three years renewed lam feeling cheated because now they have one answer to my complaint...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes — Water Purifier (Dr. RO+ HD) system not working

 Sidhartha Kar on Nov 24, 2015
Hi, I have purchased new DR. RO systems on July2015. When I purchased my machine had quality issue which I escalated Management has changed my machine and replaced with new machine. This new machine also continuously has some problem. I have escalated to customer service. Engineer came and corrected the issue but again same problem after few days. I am facing this issue from the day1 I have bought this machine but they are not ready to give me permanent solutions. I am proving your few request number which I launched 0084183475 (1st Nov2015)/ 0084374610 (17th Nov, 2015).0084479648 (23rd...
Complaint comments Read comments [1] Complaint category Water Heaters & Geysers

Eureka Forbes — Product not working since 5 days. No response on the complaint made to service centre.

 Tuheen Mazumdar on Nov 23, 2015
Bought Eureka Forbes Geneus 2 and a half months back. Product is not working. Lodged a complaint. It has been 5 days no technician has visited. When contacted service centre they said they have not received the complaint and will take another 2-3 days to sort out....
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes — Please don't purchase

 arivazhagan81 on Nov 23, 2015
Hi friends this post may help you prevent to get paid bad experience.
I have purchased EUREKA FORBES water purifier AQUA GUARD Enhanced last year [2014] august month amount of Rs.16500.
Within 3 months filters are smashed. I have raised service request days are passed but no response from EUREKA FORBES side after 2 week I have call back to them. They said within 24 hours the issue will attended but after 11 days only they sent the service person. He simply said you have to fix external filter too with price of 750. We agreed and paid then he fixed the filter and went away. After...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes — Ro+water purifier

 Pradeep Porwal on Nov 22, 2015
I have purchase the RO +UV eureka water filter in 2014. The filter has worked only six month after that it was giving problems & We have not get the support even during warranty . We have make the mail to customer care also & talk to many offficials but in vain.Then finally we have decided to provide the AMC to Eureka on 25/4/2015/ & pay INR 4830/- It is regretting after week I have faced the same problem with the filter which was coming earlier i.e water flow was not coming . Then again eureka representative has come & found the filter replaced was not of the desired PPM then again filter has...
Complaint comments Read comments [2] Complaint category Other

Eureka Forbes — Excess amount taken with false commitment

 Nitesh K Jain on Nov 21, 2015
Dear Sir/Madam, ,

This is Nitesh Jain from Indore. I have purchased Euroclean Star Vacuum cleaner order no. 0317014362 . My concern is as follows -

1. I had searched vacuum cleaner online and enquired.
2. Eureka Forbes sales executive mr. Rakesh Khandekar came and provided demo.
3. I had also purchased another vacuum cleaner for my sister in law. They have paid full amount in cash.
4. Eureka Forbes executive also taken 500/- as an advance from me.
5. On delivery ur executive collected the cheques for Rs. 8950/- as follows -
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes — Technician is not coming for installation even after 16 days

 vishwanths on Nov 21, 2015
I have purchased online Eureka Forbes Enhance Aquaguard RO+UV Water purifier from Amazon website but nobody had come to install it. My installation no 93536313. I have called the customer care couple of times(9) and they say that they will revert back to me before 2 hours but no response.I am still waiting for the installation. Request you take action against them ASAP. Regards, Vishwanth S....
Complaint comments Read comments [1] Complaint category Appliances

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