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Eureka Forbes Customer Care

Eureka Forbes Ltd

10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Andhra Pradesh
Hyderabad
Hyderabad District
Andhra Pradesh
India - 500028

Customer Care Phone Numbers and Contacts

Phone:Euro RO Helpline Number – STD Code of State Capital +39883333
Mobile:+91 86 88 883731
Sales Helpline / Enquiry - 07498201333
 
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Eureka Forbes Complaints & Reviews

Eureka Forbes - Regarding change of spare part after taking amount

User
 rwarpatkar on Aug 21, 2014
I had aquaguard machine from last 6 years, i did annual maintenance contract with them for free replacement of spare parts and service for 1 year on july 2014 for which i paid 4300. But till date they didnt replace machine candels. When i call they said tomorrow, dday after tomorrow like that only.....
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - id ..1011363696 Auagard enhance RO + UV not working

User
 jaisawat on Aug 20, 2014
i did buy a auagard RO + UV in jaipur, rajasthan location ..i have send mine complaint to on 8082299333 and your local office ..but sitll i did not get any calls and response your side, ... i rquested to kindly send your macinic or eng. to attanded the complatine ID: id ..1011363696 model no. 1226308246032953...
Complaint comments Read comments Complaint category Other

Eureka Forbes - NON RECEIPTA OF BILL/VOUCHER OF PRODUCT

User
 argupta64 on Aug 18, 2014
RESPECTED SIR. I PURCHASED A AQUAGUARD FROM YOU ON 02/07/2014 VIDE CHEQUE NO 35 DATED 02/07/2014 BANK OF BARODA, PRATAPNAGAR YOU GAVE ME A ADVANCE RECEIPT ON THE SPOT NO IS 29553 DATE 02/07/2014. SO MANY TIMES I REQUESTED FOR BILL/VOUCHER ON MOBILE TO SHRI PRAVIN PATEL SR TEAM LEADER VADODARA GUJRAT, A E MAIL REQUEST ALSO DONE TO SHRI PRAVIN PATEL A WEEK AGO BUT TILL DATE I HAVE NOT RECEIVED BILL VOUCHER BUT TILL DATE I HAVE NOT RECEIPT PLEASE SEND ME RECEIPT IMMEDIATELY. THANKYOU FROM A R GUPTA B 49 MANGLAM CO HOU SO NEAR PADAM PARK, NEAR NEW ERA HIGH SCHOOL OPP NOVINO MAKARPURA...
Complaint comments Read comments [2] Complaint category Appliances

Eureka Forbes - not complying commitment no:1020593178 dt 16.01.13 with customer 1007302821

User
 krishnendubanerjee2014 on Aug 18, 2014
though agreement to give service including parts as said for my Infinity at contract no 1020593178 dt 16.01.2013 but practically it is seen that it has provided only one time in last two years and at present we are totaly unprotected from this side for that too from customer 1007302821...
Complaint comments Read comments [1] Complaint category Products & Services

Eureka Forbes - non-availability of drinking water though in AMC from 11.06.2014 after frequent complaints from that date

User
 debasree banerjee on Aug 17, 2014
I have got one eureka forbes aquaguard (reviva) filter machine installed at my home, 6, deshbandhu road(East), kol-35 from 2008. But this year i have faced a horrible and unbearable situation of non-availability of drinking water. The machine is under AMC from 11.06.2014 and valid upto 10.06.2015 and remained out of order frequently. I put up complaints on .. 11.06.2014, 21.06.2014, 14.06.2014, 16.06.2014, but all my efforts went in vein. I am still now suffering from non-availability of drniking water. According to your executives all the connectors along with adaptor have to change to resolve...
Complaint comments Read comments [1] Complaint category Products & Services

Eureka Forbes - zero service and maximum torture

User
 lalit akutkar on Aug 16, 2014
Dear senior managment of eureka forbes, I have registered a complaint 77317986/77555282, which is yet to get resolved for a month now. I must say that the customer care is trained so well not to get anything resolved. The senior executives are genius who promise to get things resolved in a day but they make sure that the day never comes. Since I cannot use the product anymore, i am planning it to put it in my drawing room as showpiece. Unfortunately till now i could not find a "showpiece" made of scrapped eurekaforbes water purifier. Pl. send me any designs if you have. And funny...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Delay in providing service

User
 Dileep agarwalla on Aug 15, 2014
My machine is under AMC .My complaint has been registered at Sambalpur vide Sl No 153 dated 08.08.2014. The issue has not been resolved till date. and I am suffering a great due to non availability of drinking water. How long can I manage by purchasing mineral water from the market? As you know, once we are used to drinking water from Aquaguard, it will not be possible to drink the normal tape water. I am informed that the delay is due to non availability of required spares and the same is likely to take some time. In fact, I wonder, as to how the transfer of spare from one area to other area...
Complaint comments Read comments [3] Complaint category Appliances

Eureka Forbes - AMC service not provided despite several complaints

User
 nimisa singh on Aug 14, 2014
I bought an AMC for my Aquaguard Reviva model RO on 2nd June 2014. It has been more than two months now and several complaints but I have not received a resolution. There has been no candles replacement till date and the service guy who had come did something to the RO after which the water alert has stopped functioning and the storage leaks all the time and overflows and wets my kitchen. The set has also not been installed properly. Such pathetic and horrible is their customer service quality that despite repeated reminders, I have not got any result. They have fraudulently charged me for the...
Complaint comments Read comments [2] Complaint category Appliances

Eureka Forbes - Non attendance of complaint; customer ID no. 1006663598

User
 pdas07 on Aug 13, 2014
Dear Sir, I have got one eureka forbes aquaguard RO filter machine install in my residence (C-35, JVV, Salt Lake, Kolkata). The machine is under AMC for 2 years. the machine remains out of order frequently. I put up a complaint at 08.05 am this morning but till now (6pm) nobody turned up. Docket no. 77690379 (08.05 am) and another 77694271 (11 am). There are 5 members in my house and it is difficult to remain without drinking water that is why I spent a significant amount on AMC of RO machine. I cannot expect this sort of negligence from a reputed company like Eureka forbes. May I therefore...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - water filter not installed

User
 venkatraman gurumurthy on Aug 13, 2014
I had purchased Aqua Sure elegand RO model on 8/8/14 and was told that the purifier will be installed with in 48 hrs. Till to day no one has come to install the same. The verification No given by the help line is 90121450 and also I made an online complaint on 12/8/14 and I was given an Eureka Service Request No as B317C89181. Please do needful....
Complaint comments Read comments [2] Complaint category Appliances

Eureka Forbes - Not changing filter cartridges after renewal of AMC

User
 syed mohideen on Aug 12, 2014
I have an aquaguard RO REVIVA and its product ID is 1008206084. I had a 2 years service contract valid from18/07/2012 to 16/07/2014.I renewed the contract on 29/07/2014 for another 2 years valid from 29/07/2014 to 28/07/2016. The person who visited me for renewing the contract promised me to change the filter cartridges the next day. No one has turned up till date. I have made several complaints at their service help line at 044 3988 3333. Every time I make a call, the customer care (don't care) executives give a complaint no and I have dozens of them. They tell the same thing like parrots. There...
Complaint comments Read comments [3] Complaint category Appliances

Eureka Forbes - Poor Service and Lack of attention for servicing of aquaguard

User
 prasannakeni on Aug 12, 2014
Sir I had a service contract of my Aquaguard water purifier with eureka Forbes for a period of two years (24-12-12 To 23-12-14) which includes servicing and changing of filter element twice a year. On 19 July 2014, I received a call from my service dealer (Vighnaharta Enterprises) that a technician will be coming home for servicing on 20-08-2014 which was Sunday. After waiting for whole day at home nor the technician came nor did they made any call about their absentee. Unfortunately technician came on Monday without informing me when I was in office and nobody was at home. I got the information...
Complaint comments Read comments [2] Complaint category Appliances

Eureka Forbes - Extremely Dissatisfied

User
 aleeor on Aug 12, 2014
I had purchased a water filter online with Snapdeal in February/. It was installed after three weeks. The technician has several problems and when he left i noticed there was NO REJECT water coming after flushing process happens. I have been calling your company for MANY MONTHS. Every time i call no one comes despite your staff telling it will be 24 hours. I have been drinking bad water since many months, and my wife always is complaining of stomach problems. I;m an considering legal action since you are totally incompetent as a company at providing customer service. In the meantime i am...
Complaint comments Read comments [1] Complaint category Food

Eureka Forbes - worst service and lackness of paying attention to customers complaints

User
 piyushpawan on Aug 11, 2014
I have purchased a gold nova in year April 2008 my customer code is 1004688270 and receipt no is 169017203 and I'm consistently updating my AMC from 6 years but instead of being a regular customer they do not provide service to our expectation. Service is extremely poor because first of all technician do not come on time when they are informed to do so also the service center in kalyan namely sai shraddha services from where we have purchased a eureka Forbes product do not respond immediatey to our grievances .Recently there was a foul smell coming in water and also water was not in pure form some...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Non-compliance of service agreement provision-NOT changing Carbon & Candle

User
 Sanchayan G on Aug 11, 2014
I have an Aqua guard CB Gold Water Purifier with a 3-year service contract expiring on 22/08/2014. As per the provisions, the Candle and carbon are to be changed once a year. To-day we have booked for half-yearly servicing;in which also the Candle & Carbon are to be changed.The Booking No.is 77659770 of 11.8.2014. But the Service technician, Rakesh and his Supervisor, Sanjay Gawde refused do do the same on the plea that in the last servicing it is not done. When I asked where in the contract it is written, they could not cite the sae and went ahead with the servicing inspite...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - Complaint about your service

User
 jojojohnmathai2014 on Aug 11, 2014
I had lodged for a service request for my aqua guard infinity on 05/08/2014. (Complaint no: 0077572055.)
Till date no one have bothered to attend or call back. But when I booked for a demo, they called the very next hour. This is the most irritating part. Why should we buy a product if there is no after sales service. (Specially for a product like a water purifying system)....
Complaint comments Read comments [3] Complaint category Utility Services

Eureka Forbes - Customer executive behavior

User
 AKASH KUMAR AGARWAL on Aug 11, 2014
11aug 2014, I have purchased a product from AQUA GUARD (EUREKA FORBES). The product is WATER PURIFIER (UV).
The executive has assured us that the product will reduce the TDS content by 60, and is also good according to the locality.
But after installation when asked to check the TDS content he refuses and said it will not reduce the TDS content and for that I have to buy RO.
Even the guy who came with him to install the water purifier agreed that the executive has said that the TDS content will be reduced to 60.
But the executive does not want to listen anything and started...
Complaint comments Read comments Complaint category Electronics & Appliances

Eureka Forbes - replacement of tap of the aqua-guard water filter

User
 abirishi on Aug 11, 2014
to whom so ever concern, i have lodged a request four days back . the sevice people promised me that the replacement will be done on saturday. but no such happenned . i am in very much need please help me for this problem as soon as possible...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - I complaint against Mr. Avirup and Miss Ruma Mondal All employees at kachrapara in Eureka Forbes company

User
 Prosenjit122 on Aug 9, 2014
with due respect I beg to state that I, Biswajit Roy is a subscriber of EUREKA FORBES Company. This customer name was Mr. Biswajit Roy & the customer code was 1006747458. This complaint no is 77642497.
Yesterday service technician( Mr. Avirup) came to my home in the evening but That was the problem on my machine he could not solve anything even he gave damage on my home machine on the spot. This home machine is inverter. The Company will bear the cost of repairs to the machine.can You not repair the water machine today? The Company will bear the cost of the machine to trai.Gone was the...
Complaint comments Read comments [1] Complaint category Water Heaters & Geysers

Eureka Forbes - Non-service even under amc

User
 K.K.KUMAR on Aug 9, 2014
I have been trying to get service for my EURO CLEAN WET/DRY product from local franchise as well as from company since two months.
No one cares to attend complaints. Company's customer service section is loaded with thick skinned fellow otherwise one can not be deaf towards customer complaints.
Most horrible thing is that EUREKA FORBES customer service number is never working. SMS complaints never attended.
Umpteen number of times I lodged complaints online but the system produced reply with complaint number came once. Ref: 2CE9087570 dated 6/8/2014.
Local service...
Complaint comments Read comments [2] Complaint category Utility Services

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