Eureka Forbes Customer Care

Eureka Forbes Customer Care

Eureka Forbes Ltd

10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Andhra Pradesh
Hyderabad
Hyderabad District
Andhra Pradesh
India - 500028

Customer Care Phone Numbers and Contacts

Phone:Euro RO Helpline Number – STD Code of State Capital +39883333
Mobile:+91 86 88 883731
Sales Helpline / Enquiry - 07498201333
Satisfactory Rating
1%
Complaints
2530
Resolved
29
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Eureka Forbes related photos (151)

Eureka Forbes Complaints & Reviews

Eureka Forbes - Defective water purifier sold and no action in spite of 6 reminders and complaints

User
 ashwin.sudhindra on Sep 2, 2015
We bought a Aqua Duo RO+UV water purifier in July 2013 for about Rs 18, 000 and after about 8 months, we started noticing algae (fungus) formation every 5-8 days. It has been complained atleast 6 times and only answer they give is to cover it with sunlight protection. Even this is tried and does not help. So we have to drink fungus water each time and can pose health risk. It has also be shown to technician multiple times. Service centre people and very rude and turn us back. Additionally, about Rs 4, 600 is charged annually for service....
Complaint comments Read comments Complaint category Water Heaters & Geysers

Eureka Forbes - Defective Vacuum Cleaner and When asked for Demo .. No Demo Provided

User
 pprasun on Sep 2, 2015
I received a defective Vaccum Cleaner from Snapdeal selled by Eureka Forbes. I called up customer care multiple times to come and review the product and also provide a demo. However, they kept saying the Service person will visit my place and provide the demo in 24 hours. Complain Number for reference: 92764034 However, it is been 2 days now and no one has turned to deliver the service....
Complaint comments Read comments Complaint category Electronics & Appliances

Eureka Forbes - Spare not available and no response from Eureka Forbes

User
 Sajeer Tsayed on Sep 2, 2015
Dear All, The said brand is fake and not advisable. They are not even ready to provide any spare for their products. I raised a request in their website and not even contacted me yet regarding this concern. They are just sending mails to close the matter without any solution or not even interested in discussion or understand the problem. Am attached their mail copy for your info and action....
Complaint comments Read comments [2] Complaint category Appliances

Eureka Forbes - Not customer service provide

User
 rajendrasaini on Sep 1, 2015
Sir I have applied many time complaint out of order Aquagard RO on this complaint customer phone number-01416598732. My complaint have 25 days old. your executive Mr.Ashrafali also seen this out of order Aquagard RO. But my ro not repair till date. kindly as soon as posible repair my Aquagard RO. I have contract with EUREKA FORBES invoice cum receipt 10-24166341on dated 21-12-2014...
Complaint comments Read comments [1] Complaint category Water Heaters & Geysers

Eureka Forbes - Service not attended during AMC

User
 Jagdish Keshwani on Sep 1, 2015
Dear sir I have aguaguard RO enhance I extended my AMC last year At the time of amc the cartridges were changed and a sticker of next due service was pasted on the machine, which was scheduled in april 2015. Since then neither query nor service from the company i reveived Almost after 4 months of due date i m writing Do the needful I think the service policy of company is limited up to money not for the consumer satisfaction. Jagdish Keshwani Silicon city Indore...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Eureka forbs aquaguard magna, frequest repair - lost patience

User
 Syam Annam on Sep 1, 2015
I have purchased aquagaurd Magna HD RO+UV water purifier last december. we are a small family and usage of water is not high. in this 10 months we have made service requests 4 times and they have taken the purifier to their place for repair and done. Every time we do repair, with in one or two months again it is stopping worked. I am not sure it is the problem of this piece or this model or EUREKA Forbs itself. Since it is in AMC, i am getting free service. Whether we bought this for frequent services? I have lost my patience and i am feeling very bad for buying this. Again it is not working and...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - No One coming to service under service contract, despite multiple reminder

User
 Aseem_Srivastava on Sep 1, 2015
I have made multiple requests for repairing and servicing of my dead Water purifier (Model Enhance UV) to Eureka Forbes, the last complaint ID being 83191024 and the customer representative had promised me each time that someone will attend to it within 2 working days. However no one has bothered to do the repair and once when the service engineer did actually come, he declared the said electrical parts are not available and then I never heard from him. For servicing, I had entered into service contract (Contract no. 21830661 with Eureka Forbes for 3 years, paid Rs. 4410/-) under which filters...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - Leakage issue pending since one month despite AMC

User
 Mahesh.murali.r on Sep 1, 2015
I have been having an issue with my Aquaguard Integra 7 for the past one month now. The aquagaurd is leaking and unfortunately no technicians have been able to rectify the problem. They have made the leakage worst now. It is now leaking from all possible parts. The complaint numbers and dates are given below. On 8th June - 82892356, 10th June - 92569045, 19th June - 83034955, 22nd June - 83090759, 27th June - 92717068. The technicians had no idea about the product let alone fix the problem. I had shown faith in your product and had taken AMC right from the time I had bought this product. Now it...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - Mfg. Faulty machine delivered & no replaced till 10 days

User
 Prashil Lad on Aug 31, 2015
We M/s. Premier Enterprises purchased a Booster aquaguard machine by a company salesman Mr. Manoj Gupta at Virar. At first he was promised that if you have any complaint call me or any servicing problem call help line. But when company delivered and then technician installed it found leakage internally. We request for replace it but still now no response....
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Installation not done

User
 ch_SIT on Aug 30, 2015
It has been more than a week since I raised a service request # with Eureka Forbes for installing "Aquagaurd Total DUO". As against there promise to do it within 24 hrs of I have not heard anything from them till now. I check with them by calling the same number 080 39883333 almost everyday and I get to hear the same statement from representative that some one will get in touch with you within 24 hours. I cant believe I have to go through all this after spending 19, 490 for a water purifier. There are many vendors now selling similar products and Eureka Forbes is not the only one, they must...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - No service

User
 Rowena Robinson on Sep 1, 2015
Despite having paid for 3 years service contract, I have not been able to get the Company (Eureka Forbes) to come and service my Aquaguard Compact or change the candle. The machine is leaking and I have complained any number of times. The complaint number is 0083230139 and my consumer number for service contract is 23814219 valid from 6.8.14 to 5.8.17....
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - Worst service by Eureka Forbes - Customer ID 8000026341

User
 Prabhu VE on Aug 29, 2015
I bought a UV + RF in Eureka Forbes site. I have called the customer care and said to send the technician to install water purifier. It has been 48 days, till now installation not yet done. But the thing is, customer care said with in 24 hrs our technician will reach you for installation. I never such worst service from any company. I got a worst a experience from Eureka Forbes....
Complaint comments Read comments [1] Complaint category Other

Eureka Forbes - Regarding insufficient service

User
 sunitha govindaraj on Aug 28, 2015
Hello, this is sunitha from bangalore.i had purchased magna model but now i am in need for service as the purifier is under repair from past week .i had complined about this through a phone call to the service station of eureka forbes but very poor response .so, tis is just dumping the customer .so i hope i get the service as soon as possible . atleast i wish them to be specific of when do they provide service so it would save both of our time. thanking you, contact number :080-25445800...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - Service not provided in accordance with service contract

User
 Kirit Sanghvi on Aug 29, 2015
Service contract receipt no.10 24576080 dated 30/03/2015 valid up to 29/03/2016 I hold the above service contract for I NOVA type water purifier. After obtaining the service contract, no one has turned up for service. I lodged a complaint with the Company on 18 August, 2015 and again one more on 28 August, 2015 vide reference 83131323. No action has been taken so far....
Complaint comments Read comments [1] Complaint category Internet Services

Eureka Forbes - Rude Technician

User
 DebasishC on Aug 27, 2015
My Inova Aquaguard was last serviced on 29-05-2015, and AMC was renewed, valid till 28-05-2016 vide Contract receipt no. 10 25053874, From 24-08-15 Green LED was not functioning and water found coming out from bottom side of the machine, complained over telephone vide docket no 0083170005 dated 27-08-15, same was attended by technician Mr. Raju Ghosh, The first impression of the technician found very rude without any reason, he tried to shut the stop valve for aqua guard with so much force the valve spindle broke down. After that he is insisting, to call a plumber, and buy the required valve and...
Complaint comments Read comments [3] Complaint category Unauthorized charges

Eureka Forbes - Very very poor Service response

User
 Deva324 on Aug 27, 2015
I am using Eureka forbes Aquaguard Water purifier Enhance model. Whenever I raised a request for service, I had to keep on follow the customer service to track when the service will be attended. It is very much disappointing. I am experiencing the same for past 4 years. Now I came to conclusion not to use any Eureka forbes product due to poor service....
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Geneus Plus water purifier tastes like plastic chemical

User
 Rajesh_cheated_by_Eureka on Aug 26, 2015
Just two days back a brand new EurekaForbes Geneus+ water purifier was installed at our home after waiting for two weeks for it to get delivered. The sales man Mr Ramar, from the Chennai T Nagar office, told us that the water will taste better than the bottle water that we buy. But to our great shock the water tastes like plastic chemical, which we fear can be carcinogenic. We tried emptying the tank several times with different setting for the taste enhancer. Now that person's phone (90439 94390) is switched off. We called several times the customer service the last two days. They promised quick...
Complaint comments Read comments [2] Complaint category Appliances

Eureka Forbes - Not receiving response from services team

User
 dnyaneshwar sutar on Aug 26, 2015
I bought eureka forbes product in july. I found problem with the candle. I called on help line no guy who picked up the phone is not ready to give complaint no. one executive visit twice but not able to resolve the complaint. he gave his office no bhandup west but no one pickup the phone. shabbir executive given me landline no, mr joseph attend that phone and he asked for complaint no....
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - Installation of Aquaguard

User
 asubra on Aug 25, 2015
I recently shifted location to Whitefield in Bangalore. I was originally in Sanjaynagar, Bangalore. I had called up the number and asked for someone to come and install my aquaguard. Over 2 days, i have called the number almost 15 times and received unbelievably ridiculous excuses like the concerned person has gone for tea and will return your call in 15 minutes. The person's name is Shashi and he is the most pathetic agent in this company. Remove him and other bad apples immediately to reassure your customers!...
Complaint comments Read comments [2] Complaint category Utility Services

Eureka Forbes - Harassing by calling again and again without giving the refund

User
 chandrakv on Aug 25, 2015
I have complained in this forum before about a week ago i think regarding no giving the refund of eureka forbes water purifier. Added on that they have been calling again and again asking whether I received the product. I have told them a million times that I have cancelled the product because of extremely late delivery. i didnot get the product and cancelled it without receiving it. But they keep calling again and again asking "did you get the product". This is heights of unprofessionalism. They dont even check the database before calling the customer. They are not processing the refund, not giving...
Complaint comments Read comments Complaint category Products & Services

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