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Eureka Forbes Customer Care

Eureka Forbes Ltd

10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Andhra Pradesh
Hyderabad
Hyderabad District
Andhra Pradesh
India - 500028

Customer Care Phone Numbers and Contacts

Phone:Euro RO Helpline Number – STD Code of State Capital +39883333
Mobile:+91 86 88 883731
Sales Helpline / Enquiry - 07498201333
 
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Eureka Forbes Complaints & Reviews

Eureka Forbes - service not provided by the company despite 3 free services

User
 aryansh on May 26, 2015
I have not been provided the service by the said company despite of complaining them 15 times till date (26.05.15) for my R O system which by purchased by me has been a nightmare for me. Complainant name - Satyapal contact no. 9811791791...
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - reg. service not provided by eureka forbes, despite complainant made on 15.04.15

User
 aryansh on May 26, 2015
I had complained to Eureka forbes service centre on 15.04.2015 for service of my R O system. Since then I have made 15 calls to their Cust. care no. 39883333. But no effort has been made by the above said company to either contact or call me regarding the subject till date (26.05.2015). Finally applicant made the call to private service provider for the service of my RO system and paid Rs. 1500/- despite of my right of 3 free services as said by the company. Its the worst service experiece I have had with a service provider. Contact no. of the Applicant-9811791791...
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - Amount not re-funded

User
 michaelbolt on May 26, 2015
Dear all. i purchased Eureka forbes vacum cleaner. I paid first advance amount 2000. after that i paid full amount through cheque. that sales person still not giving money. that guy name is ramesh still not paid the money to me. But every day he is telling different story....
Complaint comments Read comments Complaint category Unauthorized charges

Eureka Forbes - Eureka Forbes Bangalore Service Support are Cheaters

User
 Hussain B on May 26, 2015
I have done the AMC 2 months back. Now when my Eureka Forbes water purifier stopped working, I raised a compliant 5 days back. No communication from Eureka Forbes Service Support since then. When I call the Service Support number, they assure me that by 5 PM same day technician will come to my door to fix the issue but no one came or called me. I have contacted 4 times until now, each time I am being told that my complaint has been escalated and soon the issue will be rectified. I am feeling helpless and cheated. Please look into this matter, I have proof of every thing that I stated on this Customer...
Complaint comments Read comments Complaint category Utility Services

Eureka Forbes - service complaint not addressed after having 1 yr service contract

User
 Ashita jain on May 26, 2015
i have a service contract with eureka forbes for 1yr validatity . The contaract begins on 29 july 2014. I am facing some problem with the aquaguard so filed a complain with the company . complain number 81571099. it was filed on 11 may 2015 .As per the rule the complain will be address within 48hrs . I have called the helpline 3 times to resolve the issue and wrote to them as well but the issue is not solved . I feel cheated .Water is the basic need and after paying for the product and the service contract the problem is not resolved . Please help me...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - Eureka forbes- A big lier on the face of big company

User
 adeshjain on May 25, 2015
Dear Sir, I think i did blunder while ordering through u people. First of all i got product in 01 month instead of 07 days that to without any free gift. Now i am struggling for installation of same.I have incurred more than RS 200 and a lot significant time while taking to ur no 07483038789, every time they will ask many details and finally say that i will forward ur request and u will receive a call. But when i will get that call that day is yet to come. You people are totally lier and i think now i will start advertise your poor customer care policy in public. Adesh Kumar Jain 9977831102...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Bought Aquasure Amrit Cartridge online but transaction not processed and money debited from bank account

User
 prakstin on May 25, 2015
On Monday may 25th 2015 I purchased a refill cartridge of Aquasure Amrit online through the eureka forbes site. Shockingly the transaction was not completed, but the money Rs.449/- was debited from my account. The transaction ID on my bank statement is ---000772880581 I tried calling the main eureka forbes number, who refused to register my complaint and instead gave me #07483038789 which no one picks up (tried 7 times). I want this money reversed back into my account by Eureka Forbes, else I won't hesitate approaching the consumer court even if it is for 449/- JEEVPRAKASH S. Mobile: 9820769849 Landline:...
Complaint comments Read comments [2] Complaint category Appliances

Eureka Forbes - Service not provided even after 5 days of lodging a service request

User
 subhadiporama on May 25, 2015
I had lodged a service request with Eureka Forbes on Wednesday, May 20, 2015 for getting my aquaguard (Aquaguard Enhance model) serviced. I was told that I would get a service within 48 hours of lodging the service request. The service request number is 0081633208. However no one has turned up for doing the job. I have called up 3 times at the customer care for sending someone to service my aquaguard, but it is of no use. It is getting frustrating for me. I am supposed to get 2 free services within one year of purchasing the product, and Eureka Forbes is least bothered about providing me the...
Complaint comments Read comments [2] Complaint category Appliances

Eureka Forbes - Eureka Forbes water purifier model classic AMC not being carried out

User
 Iyer Ramu on May 25, 2015
I have entered into an annual maintenance contract for the water purifier model classic at my house located at flat No.B/403, Sita Kutir, Veena Nagar Phase II, Off L.B.S. Marg, Mulund West, Mumbai 400080, Maharashtra, under contract receipt No.10 21675903, which is valid till 7/12/2015. Despite repeated complaints no technician is being deputed to service the machine and replace the used carbon granules. My complaint No. is 0081477378 original which has been subsequently updated thrice with difference numbers. This matter is very serious and unless action is taken by the department responsible,...
Complaint comments Read comments [1] Complaint category Home & Garden

Eureka Forbes - Worst customer service ever

User
 GaneshBalaji on May 25, 2015
I bought a water purifier from Eureka Forbes during March 2015 [just 2 months back]. Though I was warned by so many well-wishers that Eureka Forbes is one of the worst customer service company, I still bought it thinking that atleast inside Chennai their service would be better. But it turned out to be true that it is pathetic in terms of customer service. For over 1 month the instrument was working fine, but in the beginning of May 2015 it started giving problem. The instrument started making lots of noise and vibrating a lot. Thinking that its better to fix an issue at the starting stage itself,...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - water purifier is not working and problem is with the board

User
 badur sampath on May 24, 2015
request no. 0081361430 has been lodged one month ago and as on date it is not resolved and when contacted the hyderabad head Ms. Bina Khan(939263622) she is not able to solve the problem and tried to contact her boos Mr. Natraj (9800171899) but I am not able to contact him and always the mobile is switched off and sent many sms regarding the complaint and till not no one is responding....
Complaint comments Read comments [1] Complaint category Home & Garden

Eureka Forbes - Service not provided after 72 hours

User
 Sandeep Ghosh 1 on May 24, 2015
I have booked service for Aquaguard RO 3 days back. And it is 72 hours no one has attended the machine. I have been assured that some one will come today and attend the machine, but it was a total lie. After first service, one novice engineer came and messed up the machine. Now my RO is just like normal aquaguard. I have verified with local engineer and they examined and told that some machine is not working. I believe that the reason for changing the machine (Cost around 1800 INR) service center is not going to attend the machine until next AMC renewal. It is frustrating....
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - from Aqua RO Filter water is not drinkable for good and safe health

User
 Harrybhanu on May 24, 2015
Since last 7 days back I lodged a compliant low water to tank, and after continuous follow up and complaints to customer by difficulty it was attended last 5 days back and replaced the filter and since that the water not drinkable for good and safer health, in this regard many complaints and mail to eureka, but no action, , still the problem is persists and main important is the product is under AMC ... And customer care not helpful best of my experience in this regard further continue calling me is only wasting of time to wait on queue with out solution After replacement of filter the TDS...
Complaint comments Read comments [1] Complaint category Other

Eureka Forbes - complaint for aquaguard magna HD ro+UV not working from 21 may

User
 Aayush tayal on May 23, 2015
I have purchased an aquaguard magna HD ro+ uv on 12-10-2013.it does not work till 21 may 2014. I have already complaint 5 times BT no one can response. Technician does not visit at home for checking. We are in very much trouble with out water. My complaint number is 81644132. BT no one can response.they said today come BT no one can I already send my request from SMS BT no..eureka Forbes have such a very bad service.I feel guilty for using product of eureka Forbes aquaguard if we know about your service we don't purchase your product at any cost....
Complaint comments Read comments [1] Complaint category Home & Garden

Eureka Forbes - Pitiful customer Services

User
 shivamsharma111 on May 23, 2015
Being an old customer of Eureka Forbes, I had purchased Aquaguard Geneus water purifier on August 2013. I have also enclosed the invoice of my purchase. After only two days, I asked the supplier to change the machine for the reason that it was producing excessive sound. The sales office at Dehradun replaced the machine after examining the problem. Later, after one year, on October 2014 to be precise.. The machine stopped working. Eureka Forbes technician repaired the machine. But since after the first service, the machine is not working properly. It is working intermittently and showing service...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Defective Products

User
 jayghosh06 on May 23, 2015
To: Eureka Forbes We have purchased Total Enhance UV Water purifier system Eureka Forbes which was delivered vide Delivery Challan (DC) No. 25333461 dtd. 09.04.2015. This model was purchased after discussion with your sales person, Mr. Sunil Pal. From the date this model was installed we are facing one problem after another. Initially mechanics from your end attended the problems. The problems remain recurring but now no one is attending the problems in spite of making repeated calls. Even, the person who was behind my blood to sell one machine probably to achieve his year end sales target...
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - Aquaguard Total Enhance UV WP System

User
 jayghosh06 on May 23, 2015
To: Eureka Forbes We have purchased Total Enhance UV Water purifier system Eureka Forbes which was delivered vide Delivery Challan (DC) No. 25333461 dtd. 09.04.2015. This model was purchased after discussion with your sales person, Mr. Sunil Pal. From the date this model was installed we are facing one problem after another. Initially mechanics from your end attended the problems. The problems remain recurring but now no one is attending the problems in spite of making repeated calls. Even, the person who was behind my blood to sell one machine probably to achieve his year end sales target...
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - Faulty Machine sold on 29th April | No response to 30 days Money back Guarantee despite of constant emails & calls

User
 vikassharma189 on May 23, 2015
Customer ID: 8000027118, I have purchased Dr. Aquaguard Magna HD UV on 29th April and have got this installed on 2nd May'15. From the day first i am getting issues with the unit like Leakage issue next to the tap in the filter which was sort out by the engineer. Then the unit started showing other issues like after filling its tank to its fullest and once the main line water is gone, exactly after 1 hour the water from the tank goes somewhere (approx amount is 750ml, can be more). Which again i raised a service request and engineer visited along with Mr. Manoj & Ravender since this happens only...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Non attending to our service request inspite of several reminders.

User
 sumanas.mukherjee on May 22, 2015
I am a customer of Aquaguard water purifier ST 2000 for the last 15 years and have regularly renewed my service contract since the begining. But during the service contract last time for the period 30.04.13 to 29.04.15 servicing has been done only twice - first time on renewal of the service contract and second time in September, 2014. We have lodged service request in early April, 2015 for change of filter candle but nobody has attended so far during the service contract period ended on 29.04.15. Every time the Behala service centre has assured us to attend for servicing but all are proved...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - AMC scheme ,maintenance and service- fraud

User
 latha thineshbabu on May 22, 2015
I have been using Eureka forbes water purifiers for the last ten years. they collected AMC every year from us. currently i use protec model water purifier . I paid Rs 4230/- silver type AMC in trichy. i got shifted to chennai. now we had a problem in water filter it seems. what this cheap fellow did was he replaced the filter without our concern with a used one from another customer. he argued that this is their procedure. always they use to replace with used product not with new one or good product. in bill it is given eureka forbes will do 2 periodical services, and they will replace one pre...
Complaint comments Read comments [4] Complaint category Appliances

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