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Eureka Forbes Customer Care

Eureka Forbes Ltd

10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Andhra Pradesh
Hyderabad
Hyderabad District
Andhra Pradesh
India - 500028

Customer Care Phone Numbers and Contacts

Phone:Euro RO Helpline Number – STD Code of State Capital +39883333
Mobile:+91 86 88 883731
Sales Helpline / Enquiry - 07498201333
 
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Eureka Forbes Complaints & Reviews

Eureka Forbes - Complaint -AQUAGUARD UV CLASSIC BURNED (LOSS TO PROPERTY)

User
 Krisna k S on Jan 31, 2015
To, The Managing Director Eureka Forbes Ltd Lower Parel, Mumbai Consumer Name & Address : Mr K K S Srivastava, LIG 73 Indra Nagar Kanpur Your Product installed Aqua Guard UV Classic Sl.No.5614345 Under AMC (P-194) wef 14.07.2014 to 13.07.2015 Complaint :-On late night / early Morning of 29.Jan.2015 we found water filter unit got badly bunred in spite of Power Switched off and same was not operating . Due to fire complete burning machine got totally damaged (refer enclosed PIC of same )and entire kitchen got badly damaged. Enclosed pls Details of machine and AMC and status...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - AQUAGUARD UV CLASSIC BURNED-LOSS TO PROPERTY

User
 K K S S on Jan 29, 2015
To, The Managing Director Eureka Forbes Ltd Lower Parel, Mumbai Consumer Name & Address : Mr K K S Srivastava, LIG 73 Indra Nagar Kanpur Your Product installed Aqua Guard UV Classic Sl.No.5614345 Under AMC (P-194) wef 14.07.2014 to 13.07.2015 On late night / early Morning of 29.Jan.2015 we found unit got badly bunred in spite of Power Switched off and same was not operating . Due to complete burning machine got totally damaged and due to sameentire kitchen got badly damaged. Enclosed pls Details of machine and AMC and status of damage in machine for reference. Complaint was...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Worst Customer Service

User
 Sachin V Pradhan on Jan 29, 2015
I made an order on line for Eureka Forbes Compact Aqua guard Product on 18th Jan 2015, I was assured that my product will be delivered to me within 07 days, I also got mails confirming the receipt of my payment. They provided me with my customer Id, invoice number and transaction reference but till today I have been running from Pillar to the post trying to call all possible contacts of Eureka Forbes and most of them either cannot find or trace my order. I keep on getting promised that someone will get back to me within 24 hours, but in vain, no one actually calls back. It is becoming very frustrating...
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - Non supply of consumable dust bags for Tornado vacuum cleaner

User
 Suman Narang on Jan 28, 2015
I had purchased Tornado vaccum cleaner about 15 years back, the machine is excellent, but now I have not been getting the consumables, which is the paper bag for collection of dust. This cosumable fits into the machine before use. I have written multiple compliants to the customer care at Eureka Forbes, I have also complained multiple times to the dealers of Eureka Forbes to provide these consumables. But no one has offered any solution. Now a perfectly operational vaccum cleaner is lying idle for want of this consumable. Can Eureka Forbes ensure the supply of the same to keep up their brand name....
Complaint comments Read comments [1] Complaint category Products & Services

Eureka Forbes - Bad product and pathetic customer service

User
 naddukhantek on Jan 27, 2015
I purchased Vacuum cleaner and enhance water purifier on 17th of January 2015 and paid 29k, order numbers for the same is 118077715 and 1118077718. Both the products got delivered on 19th of jan 2015, and technician came the next day and installed the water purifier, the same day evening it stopped working, even after multiple calls to customer care and to the sales executive the issue was not resolved, on Friday I raised a complaint to refund the money and to collect the product and didn't receive any response on that as well, I tried to escalate this to the customer care manger, to my surprise...
Complaint comments Read comments [3] Complaint category Appliances

Eureka Forbes - Not Attending Vacuum Cleaner Under AMC

User
 Sivakumaar Ramalingam on Jan 27, 2015
My Vacuum Cleaner is Under AMC for 2 years. The agreement says that they will supply free of cost two sets of Dust bags in each year. I received only one set of Dust bags with great difficulty. Even the tech. do not attend the Machine during the AMC. Despite my request for the second set of Dust Bags they are not delivering it. Since I am using the product for more that 14 years, now I request them to supply the Dust Bags for which i am ready to pay for it. I even lodged a complaint with the service dealer (Neyveli, Cuddalore district). I have calling them regularly for the past one weak. Now they...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - No installation of Enhance Green RO after 8 days of receiving.

User
 vikasraina on Jan 23, 2015
I have ordered Eureka Forbes directly from the Eureka forbes company, thinking that they will provide me good service. But the experience is completely different. I had received my Enhance Green RO on 17/01/2014. But till date no person come here to install it. Daily they call me to buy new products. Their customer care persons have landline phone I think. They have my number but no other details regarding the installation. They only believe in selling products. I complaint so many times but there is no senior official who will listen this complaints or feedbacks. they are sleeping and sinking...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - system not delivered even after one year

User
 ggudla@gmail.com on Jan 22, 2015
Eureka forbes security systems - Order #7118000595, dated 10/09/2013 I placed an order order #7118000595, dated 10/09/2013 for security systems like CCTV, door phone, burglar alarm system etc and since then have been following up with Mr.Nagendra (nagendra.r@eurekaforbes.com) and years have passed but neither the material is delivered nor any communication is made. All the calls went unanswered and email promises are repeatedly broken. I have no trust in this company and I want this issue to be escalated to the CEO or Business head of India as this completely unacceptable behavior from a reputed...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - service not provided for aquagaurd even after AMC has been done

User
 Saket Veling on Jan 22, 2015
service for filter change of aquagaurd was registered on 30/dec/2014. after repeated calls on 10 jan, 16 jan, 19 jan, 21 jan. no individual from eureka forbes has attended the due complaint. complaint nos#79673377. i was given nos# of mr. chand shaikh 9326699371. i have been calling him for two days. his mobile is switchwed off. is he dead? or eureka forbes is shutting down business in india?...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Highly unprofessional, worst service and shameless sales team

User
 raghav ohri on Jan 22, 2015
Ever since the purchase of UV+ Aquaguard in last April, phone calls made requesting service have gone unattended. Much to my regret, the tall claims of "zero complaint after purchase" by your executive have fallen flat. Not even once has the executive (9988633994) of some Mr Kumar reverted despite several requests made to check the doubtful functioning of the Aquaguard. The conduct of the executive has been highly regrettable. I will appreciate if any of your executive (s) bothers to respond. I may be reached at ohriraghav@gmail.com...
Complaint comments Read comments [3] Complaint category Other

Eureka Forbes - water is smelling like drain water ,

User
 rana.sisodia on Jan 21, 2015
i have purchased a eureka Forbes water filter by mistake some 6 months back, the water is smelling like drain water, every tine i complain the engineer comes and check's something with a meter and says every thing is ok and signs on the stickier which they have put on the machine, and one more thing they visit in such a tine when the ladies are available are ate hone and they show them the PPM report and ask them to sign and forcing them to do so because hey have visited bullshit,...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - contract not honoured

User
 dipakcbi on Jan 21, 2015
I had contracted with Eureka Forbes for one year after sale service. However, despite taking the full amount, the company did not turn for the whole year. When contacted through customer care no. they tried to shift their responsibility from one person to another. The company did not respond to a single mail. All the phone calls were answered with different persons giving excuses....
Complaint comments Read comments [2] Complaint category Electronics & Appliances

Eureka Forbes - new product change and balance amount not refunded

User
 hardiksoni99 on Jan 20, 2015
Hello my in feaame is hardik soni I was brought RO UV model After that this model Not suitable For my flat and after a one week i would be change it to classic model aget told me to balance aMout willbe refunded in few days but amout not get back Teel day .product was brouth on my brother name His name is sameer soni that proDuct puchase on may 2014 mo...
Complaint comments Read comments [4] Complaint category Products & Services

Eureka Forbes - Negligence of service and no proper address of issue.

User
 Afrose_Ahmed on Jan 20, 2015
I had bought this Aquasure Expert RO+UV Water Purifier in the month of June 2014. Till date it has been fixed on a wall and the product was working fine. Since the tap was leaking, I logged a web ticket on Friday, 16th of January for the issue (0079889884). A person named Sanjay, fixed an appointment for Saturday morning to check the issue and clean the machine too. He came down on Saturday and pulled down the machine to check and said the washer of the tap is loose and he will come down on Monday and get it fixed. After he left, the machine just crashed on the floor on getting the water filled...
Complaint comments Read comments [1] Complaint category Products & Services

Eureka Forbes - Aquaguard water purified not working

User
 Ashi Pandit on Jan 19, 2015
Dear Sir I am using the product of Eureka Forbes past 8 years. This product was working with certain issues however till date the complaint were solved and the Machine had not stopped completely. On 15th of Jan 15 the machine stopped working completely, therefore I called the call center on # 39883333. I received a complaint # 79871732. Engineer though visited and informed to change the circuit. Its been 5 days now and I am bouncing between call center and service center, without any solution. All agents are rude Mr Zakir from call center and miss jyotsna from service center openly offered me...
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - PURCHASE INVOICE NOT GIVEN

User
 mgg on Jan 19, 2015
Dear Sir We have purchased AQUAGUARD GENEUS RO+UV +UF 1NO 17490/- WATER PURIFICATION it has been nearly 15 days since installed we are yet to receive the bill. We tried reaching the sales executive Baskar - 9941332121 but there has been no response from him yet for the phone call nor for the mails sent to him. We have sent a mail on 13.01.2015 giving the billing detail address once again in spite of having given at the time of order / payment made date on 25.12.2014 but there has been no reponse from him yet VIVEK BALI LORDS APARTMENT FLAT NO 6A – 6TH FLOOR 94 SATYADEV AVENUE...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - Most third class company in india

User
 Piyali Saha (Foodlover) on Jan 18, 2015
I purchased new Enhance RO water purifier but from starting day its not working. We called service center they told there is a server up gradation and hence they will need time to send a service man. Every week when we call same thing they mention. Now I am feeling why I purchased this product from fraud company... Most third class product and service also. This company should band... they all are making fool to customer....
Complaint comments Read comments [1] Complaint category Utility Services

Eureka Forbes - No Response from these guys...Worst people on earth

User
 gaurav230 on Jan 18, 2015
Eureka Forbes...A company of Government Officials... Committed to make your life a BIG HELL Complaint Number : 79844059 I got a defective piece of Aquaguard verve which I got to know about during its installation and I have called 27 times (Yes !! 27) to customer care but they have standard replies 1) We are sorry that you had to wait Sir. 2) Your problem will be resolved within 6 hours 3) We have forwarded your request to our concerned team. 4) You can talk to senior head of Mumbai Area(Who never picks up the call) I bet he must have been a government officer. Its 7th day after I lodged...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - poor services or faulty machine

User
 Satyen Naik on Jan 17, 2015
I have purchased water purifier (serial no : 1224401138004279) on 25/02/13. After one year I entered into the Annual Maintenance Contract on 06/05/14 for one year. In last 6 months, the technician has replaced the membrane 2 times and they must have come for cleaning for about 4-5 times. Secondly, after lodging the complain no one attends the complain in time. Day before y'day we have again lodge the complain (No. 79800061), up till now no one has come to solve the same. I request you to replace my machine. Please don't compel me to go to the consumer court....
Complaint comments Read comments [1] Complaint category Other

Eureka Forbes - AMC service not providing timely

User
 CA Subhransu Sekhar Brahma on Jan 17, 2015
Myself Subhransu Sekhar Brahma reside at plot no - 587/5544/7242, Sameigadia, Chakeisiani, Bhubaneswar- 751010. I was paid the AMC charges on 23.12.2013 for the period 23.12.2013 to 22.12.2016 but tilldate, you have not changed my aquaguard's candel till date after expiry of one year. I have called your local office at Bhubaneswar yesterday for AMC and the office bearer was replying me that the AMC will be done today at 10 AM but no body was came. During last services, there is water leakage in the connection but your engineer was not came after repetitive call. So I feel that you have not provided...
Complaint comments Read comments [1] Complaint category Appliances

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