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Eureka Forbes Customer Care

Eureka Forbes Ltd

10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Andhra Pradesh
Hyderabad
Hyderabad District
Andhra Pradesh
India - 500028

Customer Care Phone Numbers and Contacts

Phone:Euro RO Helpline Number – STD Code of State Capital +39883333
Mobile:+91 86 88 883731
Sales Helpline / Enquiry - 07498201333
 
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Eureka Forbes Complaints & Reviews

Eureka Forbes - Aqua guard enhance green ro

User
 Mohammed Aslam Alvi on Apr 25, 2015
Dear sir, I am sorry to state that after paying the full amount ie15490/-on 6/04/15, the above item has not supplied to me up till. now.People sitting on helpline numbers are making me fool and giving false assurance.Kindly look into and resolve my problem and supply the item at an earliest. Aslam Alvi customer id 800050110 invoice no.322539 Complaint registered no. 91717038...
Complaint comments Read comments Complaint category Food

Eureka Forbes - Order not delivered and emails not answered.

User
 lisala on Apr 23, 2015
I purchased a water filter online for the sum of 2, 499 on the 8th of April 2015. I have not received the product and none of my emails have been answered regarding when it will be delivered. I have written to the company again requesting a refund but have not heard any reply from them. my transaction ID is 313380231 Customer ID 800002585...
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - Please Refund my Amount.

User
 Ravi Kumar on Apr 22, 2015
Hi, I Purchased on 8/4/2015 through Online Mode, my customer id 8000501125, One of Your executive will call me an he suggested wrong Product. The product name is ENHANCE UV, so my water will be very hard and TDS also 800. this product is not suitable For my water. I sent more mails to Ur Customer Care .But No Reply, Please give me the correct person details and contact me Immediately who will Handel those On-line payment issues and all. I don't wont any Sales person and Local Dealers Contacts .All ready i Spoke with them also But they can't solve my Problem. They told me u...
Complaint comments Read comments [2] Complaint category Appliances

Eureka Forbes - WORST EXPERIENCE OF EUROKA FORBES - ACQUAGARD WATER PURIFIER

User
 natarajan1962 on Apr 22, 2015
DT.22.04.2015 SIR, I BOUGHT ACQUAGARD WATER PURIFIER SEVEN YEARS BACK. I HV DONE AMC AFTER WARANTY PERIOD. THIS TIME ALSO I HAVE DONE AMC UP TO 2016. IT IS MY MISTAKE I HV DONE THIS. EVERY TIME I WANT SERVICE, I HV TO CALL UR PERSON THROUGH CUSTOMER CARE NO. BUT UR PERSON IS TAKING THEIR OWN TIME. SOME TIME THEY WILL COME, SOME TIME THEY WILL NOT COME. I AM GIVING YR SERVICE RATING AS (- MINUS 100%). PL NOTE THAT I HV CALLED THIS TIME SERVICE FROM MONDAY ONWARDS. TILL DT. NO BODY ATTENDED MY CALL. TODAY I HV CALLED CUSTOMER CARE. THEY HV GIVEN ONE PERSON NAMELY MR. PREMNATH. I HV CALLED HIM...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - Please refund the amount

User
 Ravi Kumar on Apr 22, 2015
Hi Sir/Madam, I Purchased 8/4/2015 my customer id 8000501125, i buy enhance UV, so my water will be very hard. this product is not suitable. i am trying to contact to customer care service from ten days, but they are not give proper response.I raised many complaints and many times. so that i am suffer with SHusma, Devaraj, Shivam, Preethi, Harish, and there are complaint numbers are 91668411, 9166154, 91713316. so i don't want product. please take it back.Even if i hope you will be taking a ction.Thanks&Regards...
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - Auguaguard Geneus - Ordered online- Product is not delivered after 8 days also.

User
 h c Patil on Apr 20, 2015
Hi I am Hanuamntagouda Patil Customer id : 8000025507. Mobile no 9886811569 We purchased AQUAGUARD GENEUS on 12th April 2015, but still the product is not delivered at my home. Sales person was told me that product will be delivered within 7 days but still it is not delivered. I called customer care number provided in the company website many times but there was no proper response. I wrote mails to shopping@eurekaforbes.com what was the problem. Eureka forbes company services so poor.dont purchase them my friend....
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - Very Bad Service

User
 galonthego54 on Apr 20, 2015
The service technician (Kalpesh Sodye, Id no. 54036) from Sai Siddhi Services was very rude. After replacing the filter he asked for payment, but refused to give a receipt saying they never give a receipt. I refused to pay without receipt so he removed the filter and took it back. I have forwarded the complaint to area manager Lalchand Yadav. EUREKA FORBES SERVICE IS CONSISTENTLY THE WORST....
Complaint comments Read comments [2] Complaint category Appliances

Eureka Forbes - re- AG total enhance RO water tank cracked/leakage

User
 guptarahul81 on Apr 20, 2015
Dear sir I had purchased a aquaguard total enhance ro on dated 24-09-13 having customer id-1010624627 and invoice no-1103102207. Three days back i found its water storage tank bottom got cracked and it started leaking, while no external harm done to it.so i lodge a service request no-0081169128 on 18-04-15 and today i got call from your service centre and they are asking total amount 0f 1200 rupees for replacement. But i suggest it is a manufacturing defect which leads to cracking of water tank .technically it was just passed your warranty period but having such problem so early is a rare case...
Complaint comments Read comments [1] Complaint category Products & Services

Eureka Forbes - DELAY IN SERVICE AND NO HELP FROM CUSTOMER CARE

User
 sultan.singh.chouhan on Apr 18, 2015
SIR, I BOUGHT A WATER FILTER ON 29/9/14 AND AS PER THE TERM THE MACHINE NEEDS A GENERAL SERVICE. I WAS AKSED TO CALL AT YOUR CUSTOMER CARE BUT FOR 10 DAYS THEY DIDNT ENTERTAIN MY CALL AND LATER THEY ASKED THAT THE MACHINE HAS NOT BEEN REGISTERED YET. I ASKED THEM WHAT IS THE SOLUTION BUT THEY DIDNT HELP ME. I M HAVING THE ORIGINAL BILL WITH ME YET HOW COME THE MACHINE HAS NOT BEEN REGISTERED. THIS KIND OF SERVICE WAS NEVER EXPECTED FROM EUREKA FORBES MY FAMILY HAS BEEN A PART OF YOUR CONCERN FROM PAST 5 YEARS.. THIS IS THE FIRST TIME I M GOING THROUGH SUCH PROBLEMS AND YOUR STAFF MEMBERS...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - water purifier is not working.

User
 Shreekar on Apr 17, 2015
I had purchased Eureka forbes Expert water purifier -RO eight months back and within guarantee period. Now its not working and LCD screen shows blank. Still water is filled in the tank. I have tried to call on the call centre, nobody is picking up the phone and subsequently i called Mumbai number and still no response. I have paid Rs.21000.00 to the water purifier. Worst customer service i have ever seen. Hence take action against such company simply grabing money from the customers....
Complaint comments Read comments [3] Complaint category Appliances

Eureka Forbes - Product yet to be delivered - No reponse from Eureka Forbes at all! I am cheated!

User
 BharathKumarST on Apr 17, 2015
I was given wrong commitment and after payment Eureka Forbes has not delivered the product yet!!! Here is the mail thread. Pl do the needful to solve the issue. ---------- Forwarded message ---------- From: Bharath Kumar S T <bharathkumarst@gmail.com> Date: 17 April 2015 at 16:26 Subject: Fwd: Eureka Forbes - PAYMENT CAPTURED - Customer ID: 8000501168 PUNE, MAHARASTRA To: AnuKotian@eurekaforbes.co.in Cc: customerservice@eurekaforbes.com, VinathHegde@eurekaforbes.com Dear Ms.Anu Kotian, Greetings! With difficulty I finally succeeded in finding your email address to...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - NO RESPONSE FROM THE SERVICE CENTER

User
 sanyalbala on Apr 17, 2015
I HAVE GIVEN MY JET CLEAN VACCUM CLEANER FOR SERVICE AT THE CONCERNED SERVICE CENTER ON 10/04/2015. SERVICE PERSONNEL SAID THAT THEY WOULD CALL ME WITHIN TWO DAYS. TILL DATE I HAVE NOT RECEIVED ANY INFORMATION ABOUT THE PRODUCT. I HAVE A COPY OF THE SERVICE REQUEST INVOICE AND NUMBER. WHEN I ENQUIRED, THEY TOLD ME THE SERVICE TECHNICIAN IS ON LEAVE FROM 15/04/2015. THIS IS PURELY CREATING CONFUSION IN MY MIND. IF THIS IS THE CASE, HOW COULD ANYONE TRUST THE BRAND EUREKA FORBES....
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Faulty Eureka Forbes Aqua Guard Nector - R.O REPLACEMENT ISSUE

User
 danish1590 on Apr 15, 2015
customercare@eurekaforbes.com Hi All, I have purchased Aqua guard nector - R.O on 06/06/2014 of 14, 500/ ( Serial no. 2223710138003651 / TIN no. 23134100375 / Receipt no. 820). Since 10/07/2014 i m facing issue with indication of "filter replacement" as well as water is not purifying. We found insect and dirt in the purifier, we have complaint to local service center ( Sahyadri complex, near bhadbada road, Bhopal M.P) - Mrs. Usha Nair and contact number - 0755-4030975, as per them PVC / Circuit Board is faulty and need to replace but no one have came to replace it under warranty till now...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - product not delivered at home

User
 avinash_kuware on Apr 15, 2015
Hi I am avinash kuware Customer id :80005011126 Mobile no 8655377901 We purchasing aquguard green ro on 7 /4/2015 But still the product was not delivered at my home. Sales parson was told me product will deliver within7 days but still it was not deliver. I will call customer care hi will not give proper answers what was the problem. Eureka forbes company services so poor.dont purchase them my friend....
Complaint comments Read comments [2] Complaint category Electronics & Appliances

Eureka Forbes - Rude Franchisee Technician

User
 Devin Chopra on Apr 14, 2015
Hello,

I registered a Service Request No. is: 0081109883 on 14th April 2015, which was answered by your Franchisee Technician Mr. Amit Acharekar of M/s. Vivel Services Employee ID 50969 at 1630 hrs.

The problem was that the filtered was clogged.

I have to complain about his behavior which was extremely rude, because he was speaking on the phone half the time that he was servicing the filter - he broke one of trays while NOT paying any attention to the job.

After some how he finished servicing the filter was still clogged and he was NOT...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Faulty Aquasure UV UF Prime

User
 Ramakrishna Iyengar on Apr 14, 2015
I bought a an Aquasure from Aquagaurd UV UF Prime water filter from Adeshwar Vijaynagar on 27th of March. The technician came next day and installed the filter only to find the water filter was faulty and the technician visited 2 or 3 times but the problem was not fixed, After that they told us they would give a replacement, They came to my house and dismantled my purifier and kept it in a box. Now i haven't got my replacement yet they are just delaying. When i called the Manager of Aquasure by the name Prakash with the phone number 8050015552 he was very rude and told me that " You can do whatever...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - Irregular in Maintaining AMC

User
 Er Mukund Mani on Apr 14, 2015
My mom have continued AMC service date (11/01/2014) till (10/1/2015) last service was remaining and when my mom called that guy who regularly use to come Naming Srinivas he said he left job and if he left then organisation must keep track whom they must replace and when my dad asked them to do that person who is local head of Eureka Forbes in Panvel he said guy will b there in coming Monday then number got changed...
Complaint comments Read comments [1] Complaint category House, Apartment Rental

Eureka Forbes - worst service in the world

User
 vivek rope on Apr 14, 2015
Worst service in eureka forbes...i have been callng many times for service these people not responding also mr .kathir in avadi worst service in avadii ...please dont buy it vry vry poor servicee worst eureka worst please take this people out of your company (kathir) hate it dam bul shit ...please guy dnt buy thisssss worst many problem acquring plz avoid thesee my kind request...
Complaint comments Read comments [1] Complaint category Fast Food Restaurants

Eureka Forbes - No response from the servicing department

User
 lalesa.mulla on Apr 13, 2015
Dear Sir, I have an Integra 7 water filter. Hand the AMC also. 2 year back, your service Engineer replaced the filters and never returned to to the 2 follow up services. Then the AMC expired. Inspite of the follow up they never responded. Last 20 days they are promising to come, but never comes. the service agency and the service engineers stopped taking call. Need your attention! Regards, Lalesa Mulla +91 9845801468...
Complaint comments Read comments [2] Complaint category Utility Services

Eureka Forbes - Did not get service

User
 sayanih on Apr 13, 2015
I lodged a complain on 1st April for the broken water tab of my water purifier. Docket no is 81006358. It is said that within 24hours I will get service.Since then till today, I did not get a single communication from their side.Its only me who is contacting them. I have called on 6th, 8th, 11th, 13th(today). Every time they said, we have put it on higher priority /within 24hrs you will get service . But, result is I'm not getting fresh water since last 2 weeks, and nobody bothers. Very bad service of Eureka Forbes. Didn't expect that. I will never buy a product of this company....
Complaint comments Read comments [2] Complaint category Appliances

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