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Eureka Forbes Customer Care

Eureka Forbes Ltd

10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Andhra Pradesh
Hyderabad
Hyderabad District
Andhra Pradesh
India - 500028

Customer Care Phone Numbers and Contacts

Phone:Euro RO Helpline Number – STD Code of State Capital +39883333
Mobile:+91 86 88 883731
Sales Helpline / Enquiry - 07498201333
 
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Eureka Forbes Complaints & Reviews

Eureka Forbes - My product and u seles team .

User
 santrupta on Nov 26, 2014
Dear sir i install water periphery in my home but next day onward i have face so many problem, but u seles person not attaned my call . now i case about u and u two person . u answer me soon about this matter other wise i case u and this two person two person name and no surya panda-9438188642 manas parida-9778929556 answer me soon...
Complaint comments Read comments [1] Complaint category Other

Eureka Forbes - pathetic service from EUREKA FORBES..

User
 TanmayaMohan Panda on Nov 22, 2014
I have take a vacuum cleaner (model_easy clean) which is still under warranty period. I had not used that even 3 times in the last 7/8 months..However the motor of the same is not functioning.I have given a complain through your call centre and the complain no is 78632118.After that I have made several call (at least 20 ) to their call centres/Service centres/.written couple of mails to customerservice@eurekaforbes.co.in It has been almost 2 months Still the problem is not attended . Forget the problem being solved ..I am appalled in the manner in which the calls are being chosen to be ignored...Disgusting. It...
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - The worst experience with EUREKA FORBES

User
 AVTAR Kajjal on Nov 22, 2014
AtESir I have purchased RO from PATIALA (PUNJAB) on 7/7/2014 for ₹14990. Since my purchase I have not received the value for money I have spent. No one has come for the quarterly service even after my repeated visits to the head office at patiala. A service person has reached my address and he has left my RO in a non working condition. Noone i ready to hear the complaint. Such a bad experience wid eureka forbes. I would suggest every single person not to purchase such product...
Complaint comments Read comments Complaint category House, Apartment Rental

Eureka Forbes - no delivery of eureka vigil security system

User
 pawan19 on Nov 22, 2014
i have purchased eureka forbes from mr aslam on behailf of eureka forbes, in around 2013 as my construction of house was going on with passage of time as my construction work was complete i requested the installment of same tp mr aslam though i have paid 14000rs in cheque in company favour . to my shocking only the video door phone is being delivered though i have mad eno of complaint to mr aslam as well mr ajay incharge in jaipur office, but due to there delay in work iam being suffering, io have already lodge a complaint with eureka forbes office also, but to no avail, , , ., ,...
Complaint comments Read comments Complaint category Other

Eureka Forbes - Third free service not covered by your compitent authority

User
 Rajesh kumar himanshu on Nov 22, 2014
मैंने एक Aquaguard, Model DUO RO + UV water purifier and Unit no 1224805436002544 from M/s Euro star enterprises, Mahesh nagar, near gandhi chauraha, Lalganj-229206 U.P. से दिनांक 11.06.2013 को खरीदा था, जिसका दो free servicing हुआ है । लेकिन तीसरा free service अभी तक नही हुआ है। जो एक वर्ष के अन्दर होना चाहिए था । free service समय ससे अनन होने से Aquaguard में कोई खराबी...
Complaint comments Read comments Complaint category Home & Garden

Eureka Forbes - About Wet & Dry vacume

User
 Jayanth D on Nov 21, 2014
I have bought the Wet & Dry Eureka Forbes Vacuum cleaner by 28-Oct-14 by 4-11-2014 the Blue colour flexible tube has come out from the holder of one end which connects to the suction part. I have failed a complaint @ your call center & my complaint number: 78957348 I got a call from the service men saying that they can't come for this since it is a new i have assist only with the Agency where i have bought. Then i contacted the Agency: Venus RO Systems of Mr.Ramesh-9941803797 / 04445562200 Tey said they will come and assist by next day for that assistance Mr.Rajesh kumar called me-8870044482 Till...
Complaint comments Read comments Complaint category Electronics & Appliances

Eureka Forbes - No service response for 2 months - vacuum cleaner repair [Resolved]

User
 pgovekar1 on Nov 21, 2014
Ph – 7276094414 I have a Vacuum cleaner model of trendy Nano, About 2 months ago, it stopped working. Hence I went to the authorised center at M/s Gurukripa services, chinchwad pune. It was advised by them to replace the motor Which I agreed immediately.. But when a handed over them the unit, evenafter 2 months the service center was not able to service the same. Every time I used to call them for followup, there was some or the other reason to excuse. Many of the times the call itself was not answered & nobody bothered to call back about the status… Parallely, I have registered...
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - Amrit Aquasure Tap Replacement

User
 Nigel O'Brien on Nov 20, 2014
In 6 months, the filter's tap broke and for the past 3 months or more it is still not replaced. I have placed a complaint with their so called help line and called 5 times until now for a tap replacement- until now, no soul from the company has woken up from his deep sleep and even bothered to look into my complaint. Once a guy calls and says bring your filter to our service and I even did so but still no use. He says there's no tap in stock and for such small things he can't go home. At the time of selling a product, Eureka Forbes executives spoke their hearts out and claimed this product...
Complaint comments Read comments Complaint category Utility Services

Eureka Forbes - Eureka Forbes Water Purifier Bad Equipment & Fraud Services

User
 Nayana Oza on Nov 20, 2014
This is the 4th time we are filing a complaint for providing bad equipment of water purifier & the EUREKA FORBES IS NOT DOING A SINGLE JOB TO FIX THE ISSUE OR REPLACEMENT OF THE PRODUCT which has been purchased just before 05months ago. Maybe service department is not quite mature to handle the situation of their clients. ITS SAD & DISAPPOINTING MOMENT TO HAVE EUREKA FORBES as a choice FOR HOME APPLIANCES. Such a pathetic service and model we have never experienced. WE WANT TO A STRICT ACTION AGAINST THE SAME & SOLVE THIS ISSUE AT THE HIGHEST PRIORITY....
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - Switch complaint and Leakage

User
 gentle sebastian on Nov 20, 2014
I have purchased a new classic water purifier in end of October. its power switch got complaint and leakage from back side and front of the out let from the next day onwards. I have called the sales executive who placed it.he told he will make it correct.thereafter no response and i called customer care and registered a complaint. i didn't get any service, again i complained several times to sales executive.Yesteday technician came and found that complaint is for switch. The sales executive informed me as its having one year replacement warranty. I asked fro replacement and they...
Complaint comments Read comments Complaint category Electronics & Appliances

Eureka Forbes - leakage problem

User
 janendre on Nov 19, 2014
On 20/10/2014 the eureka forbes has been purchased from M/s. SNEHA ENTERPRISES, TIN NO: 09915203015, Ambedkar Nagar, shaktinagar, sonebhadra (u.p) 231223, Authorised Frnchisees of: Eureka Frobes Ltd. sales and service, To Mr. lal prasad Rana, Here Their comes a problem of leakage from bowl which is attached with filter to eureka forbes, Rajesh Yadav who came to made set to my home and from the purchase of 20/10/14 theirs comes a problem within a week so kindly made with this problem as soon as possible its because their can be another problem to us and to eureka too. we have complaints to 3 of...
Complaint comments Read comments [1] Complaint category Products & Services

Eureka Forbes - NO maintenance service for more than five days

User
 V.KUMARAN on Nov 19, 2014
I have a Aquaguard Classic machine. I had registered a request for attending to the machine as early as 8 a.m. on 15-11-2014 on 3988 3333. I have been following up on that eversince with further calls on 17th, 18th and 19th. Till this time at noon on 19th no technician has turned up for servicing. I have an AMC valid upto Feb 2015. My customer # is 1000540348 and the complaint # of 18th is 0079088899. I have been trying to talk to Sri Imayavaramban, Sales Manager whose tel # was given to me as 93459 41137 by the call centre. He does not pick up the phone at all. One of his assistants asked me...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - Euroclean star vacum claener

User
 prkakm90 on Nov 18, 2014
I am the user of eureka forbes since 1999, Recently Purchased a euroclean star vacum cleaner on 20.10.14 through Aqua royal Tin No. - 33246224110, No. -3, anjugam Nagar Main Road, pillaiyar Kovil Street, Jafferkhanpet, Chennai - 83, ( 9551277773), They supplied a faulty product packed, Delivered the pack in wet condition, without given any demo, they have not given any guarantee card, the product gets short circuited when it was pluged, there is no response from the aqua royal for my complaints, Please do the need ful, I hope eureka forbes should not Miss even a single existing customer...
Complaint comments Read comments [1] Complaint category House, Apartment Rental

Eureka Forbes - Air Purifier was not working last 1 month after complaint i am not get service last 25 days.

User
 ash chauhan on Nov 18, 2014
This is inform you that our AIR PURIFIER fan is broken last 1 months. We are already complaint in EUREKAFORBES on 28th October 2014 but till know no action on service provider. They are postpone on next day for repairing work. My complaint no is 78803155. my contact detail is 9911934875...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - Water Purifier Not Installed

User
 deltadent on Nov 15, 2014
HI, I purchased Aquagard Compact filter unit online on 15-10-2014. I was told by sales person that it will be delivered to my home address and will be INSTALLED by company technician. Received the unit on 6-11-2014. In spite of repeated phone calls and e-mails for installation it is not yet installed till today. On my complain one Mr.Bittu Singh from company came to my house and said that he will not install the unit and that i have to be a plumber and do it my self.It is comany's responsibility to install the unit in working condition.I even contacted one Mr. Sanjeev Agaraval (M - 099208 15286)...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Aquaguard water filter complaint

User
 Manju.1 on Nov 11, 2014
I had bought aquaguard enhance RO+UV on 28/10/13. I had put a service request on 9/11/14 since the filter had stopped working. The service man (Uchit Dutta, no. 09435292834) arrived next day and said that all the candles and membrane have to be changed. I spoke to Snehasish Kundu(mobile no.: 08399868578) who is the service manager in Jorhat. The new parts costed Rs. 3795. The service man said that the candles have to be changed every year. Plus I also paid annual AMC contract renewal amount. The total bill came up to Rs. 4725. This means every year I have to shell out around 5000 bucks for this...
Complaint comments Read comments [3] Complaint category Appliances

Eureka Forbes - Aquaguard contract query

User
 Manju.1 on Nov 11, 2014
I had bought aquaguard enhance RO+UV on 28/10/13. I had put a service request on 9/11/14 since the filter had stopped working. The service man (Uchit Dutta, no. 09435292834) arrived next day and said that all the candles and membrane have to be changed. I spoke to Snehasish Kundu(mobile no.: 08399868578) who is the service manager in Jorhat. The new parts costed Rs. 3795. The service man said that the candles have to be changed every year. Plus I also paid annual AMC contract renewal amount. The total bill came up to Rs. 4725. This means every year I have to shell out around 5000 bucks for this...
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - Taking unfair means to sell Aquaguard

User
 Sayan87 on Nov 11, 2014
Hi there, we have bought a Classic Aquaguard in 10.11.2013. At the time of purchase your sells personal told us that a single candle can continue for 2 - 3 years. There is no extra cost. Now after completion of a single year your service personal told us that we have to maintain amc every year with 1530 rupees. We are a middle class family so how can we afford this much. If your service person told us about this cost then we can shift for another company. We already fixed we will bought philips product. Your sales person misguided us. Now what will you do? Tell me as soon as possible. Previously...
Complaint comments Read comments [2] Complaint category Appliances

Eureka Forbes - AquaSure Xpert

User
 shm707 on Nov 10, 2014
Hi, I purchased this purifier 20 days back, now thanks to Aquaguard i cant have drinking water, We live in a country where we purchase a high end product and still no use of it. Why on this earth they do business, Water is basic necessity and still they take it lightly....
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Aquaguard Classic model not repaired since second week of October 2014

User
 krsampath on Nov 9, 2014
I am K.R. Sampath residing at Plot. No. 121, 2nd Main Road, A.G.s' Colony, Velachery, Chennai-600042. My contact numbers are 044-22533780 and 9841922022. I have an Aquaguard Classic model. It is under AMC for two years from10.01.14 to 09.01.16 and I have paid Rs.2725 for this.It went out of order during late first week of October 2014 and a complaint was lodged with your helpline in the second week.A Technician by name Mr. Gnanasekaran came two three days after the complaint was registered and he took away the machine to his office at Jagannathapuram, Velachery as he said there was some fault in...
Complaint comments Read comments [1] Complaint category Other

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