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Eureka Forbes Customer Care

Eureka Forbes Ltd

10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Andhra Pradesh
Hyderabad
Hyderabad District
Andhra Pradesh
India - 500028

Customer Care Phone Numbers and Contacts

Phone:Euro RO Helpline Number – STD Code of State Capital +39883333
Mobile:+91 86 88 883731
Sales Helpline / Enquiry - 07498201333
 
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Eureka Forbes Complaints & Reviews

Eureka Forbes - Customer care executive not attending the call. (No tollfree number)

User
 RakeshTiwari on Mar 27, 2015
Eureka forbes customer care service is not responsive. I dialed their number twice (033)39883333 . Both times the automated voices asked me to dial some number to talk to customer care executive and both time they kept me on hold for a while then automatically rejected my call. I have been charged for these calls as Eureka forbes have no tollfree number. i have internet so i applied online finally. but what about those who don;t have internet at their home?...
Complaint comments Read comments Complaint category Electronics & Appliances

Eureka Forbes - issue of lack of commitment, customer harassment and negligence towards service.

User
 Soma19 on Mar 27, 2015
I had purchased one aqua guard and Eureka XForce machile to clean my home in the month of January 2015. After telling a lot of times not to put my check on or before 2nd February 2015, they put both my checks before 30th January 2015. We had to arrange money by lending from outside as we had to give rent and car loan. Secondly, my new Aqua Guard needed a minimum repair of 10-15 times as the machine was defective. I made calls after calls making them understand that if the machine is defective then to please change the machine. but they did not agree and repaired it several times. The service was...
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - Non-attending the service of AMC intime

User
 Rajoriadass on Mar 27, 2015
I, Vikram Rajoria, am holding Aquaguard NOVA and under AMC wef 04 Sep, 2013 to 03.Sep.16 vide contact Receipt No.10-22628704, My mechine is due for service but no body reported for serving. All contact nos noted from various source are not working not attending inspite of reporting the matter through internet. Kindly look into the matter and get my machine service immediately to avoid unhygienic of drinking water. My home address is as under : Colony No.6, Ganesh Nagar, Bopkhel, CME PO, Pune-411031....
Complaint comments Read comments Complaint category Other

Eureka Forbes - ONCE AGAIN Worst Service Experience by Eureka Forbes

User
 atish@live.in on Mar 27, 2015
Hello, I am Atish Ajgekar. I am from Kurla (East), Mumbai. I purchased Aquaguard Prime UV+UF water purifier in October, 2014. I had filed a complaint about the WORST service by Aquaguard in October, 2014. This is my second WORST service experience. On 25th March, 2015, a person came to my house from Aquaguard. His name is Manjunath (+918451996566). He said that the free service checkup is done after 6 months of purchase. I am surprised why he came a month earlier. He opened it, did some servicing work and he was having a very hard time replacing the assembly the way it was. He even told me...
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - candle and service not provided by the service centre against 2years AMC contract

User
 raman randev on Mar 26, 2015
sir, i have AMC contract period from 26/03/2014 to 25/03/2016 but the owner money kalia service centre amritsar punjab has not provided me any service and candle of my water purifier till today. on contact she refuse to provide me the same. which is cheating and fraud with the consumer. please help me. my contract no is 10- 23024403...
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - water purified not working properly

User
 abhay_jet on Mar 26, 2015
▼ Hide quoted text ---------- Forwarded message ---------- From: "abhay kumar" <mrabhay20@gmail.com> Date: Mar 26, 2015 5:52 PM Subject: Complain To: <customercare@eurekaforbes.com> Cc: Dear eureka team I have facing problem again and again I have talk with your local team in muzaffarpur Bihar many times but no one give me proper solution before two months your local service provider ishika service no give me proper solution then I have talk with Mr sudhir choudhary four times he is service group leader in muzaffarpur but no one give me solution my contact receipt no is 23920636...
Complaint comments Read comments Complaint category Insurance

Eureka Forbes - UV Prime filter not working

User
 amit28nov on Mar 25, 2015
Hi, I bought a eureka Forbes aqua sure UV Prime filter in October 2014. From the month of November it started giving bad smell in water. I complained many times, they service many times but till date it is not resolved. Due to that my family suffering from gastric problem. On insisting they given a lab test that there filter is ok but still that bad smell is coming. Now when I asked for replacement then the area manger is saying that he can provide only service so I did not understand what is the meaning of service if problem is not getting resolved. They are just passing the time for...
Complaint comments Read comments [2] Complaint category Products & Services

Eureka Forbes - Complaint no: 91508330 - ORDER CANCELLATION

User
 ArunKrish15 on Mar 25, 2015
Earlier i had an issue with product deliverance. Finally I had received the product after one month.. Now after receiving the product the purified water's TDS level is more than 300.. Service person came home & checked the device, this device's maximum capacity seems to be this for my area. But this wasn't told by Mr.Punithan (Emp Code: 9029736).. Also i enquired about the AMC charges for the device. He bluffed saying that it wont cost more than 1500Rs. But i got to know that the AMC for this device is 4000Rs.. Mr.Punithan also told that the UV lamp wattage is 45 Watts.. (45 watts can...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - my problem not solved

User
 sarfarazkhan99 on Mar 25, 2015
Dear sir, I am using Aquaguard Reviva RO water purifieri n between there was pump problem And my machine is in off condition from September 2014 and have Five complaint numbers are 78136135/78252116/78287939/78477911/80677256/80759804 and first complaint under Warranty but today my machine in paid but my complaint from 12/September/2014 is not resolving so Sir, please resolve my problem under Warranty. Thanks & Regards, 7385892235...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Defective piece from Day 1

User
 Swati Patnaik on Mar 24, 2015
Got cheated by Sales Person named Shiva(Ph. 9980968845). He said its the best product, AQUAGUARD MAGNA HD RO+UV WATER PURIFIER and launched into market 2 yrs back, but from the service person we came to know it was launched 2 months back. It started with water leakage immediately after installation, now it is water never gets filled in the tank. After repetitive complaints that there is no water coming. Rather for half litre of water it pumps out 3 buckets of water. Utter wastage of Municipal water. Want a replacement with basic model and remaining money back. Headoffice guy at Kudlu gate...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - No Representative attend although complaint was lodged 15 days back for Water Purifier

User
 PSAR on Mar 23, 2015
I lodged complain/ service request no. 0080585281 dated 09.03.2015 but till date no one attended. My customer ID 1009989512. I had contacted several times to the phone no. 39883333 but did not get any suitable reply. I cannot understand what is the problem. Eureka Forbes is harassing me last 15 days. It is not expected from Eureka Forbes.SHAME for your service. SHAME, SHAME....
Complaint comments Read comments [1] Complaint category Family & Relationships

Eureka Forbes - Complaint for non service of aqua guard machines.Customer Code : 1000253879 & 1000229864

User
 Raju Nebhnani on Mar 23, 2015
23rd March, 2015 To, The Chairman, Eureka Forbes Subject : Complaint for non service of aqua guard machines. Customer Code : 1000253879 & 1000229864 Dear Sir/Madam, This is with regard to services which were supposed to be rendered to us according to the contracts but were not given. In spite of us having a three year service contract for Costumer Code No. 1000253879, which ended on 31st August, 2011, for the one & half year of the period, no service had been made. Even after making calls to the respective people-in-charge & going personally, nobody came to service the machine....
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - bad service and worst helpline

User
 Anitha Subramanian on Mar 23, 2015
Dear Service provider: We had contacted Eureka through 080-39883333 for aquaguard. After two days of contact the sales team sent a guy named Naik emp code: 9055202 to residence . We paid in full for the product through Credit card. Voucher number: 054653. He gave his contact number as: 9900334215. Now the product has not been delivered. His number says "it does not exisist". Eureka Forbes cheated us. The customer care was very rude and no help was offered. If any senior official is reading this mail please help us to get the money back and change your service team head....
Complaint comments Read comments [2] Complaint category Clothing, Shoes & Accessories

Eureka Forbes - Non response after registering complaint

User
 oprasad on Mar 22, 2015
Complaint lodged telephonically vide no. 80749784 dated 20.3.2015 with Eureka Forbes for Aqua Guard R/O. No response yet. Water dropping continues from unit serial no. 11864 of R/O. Customer code 1010088727. Eureka Forbes is good in offers/promises for maintenance but worse in keeping the contract promises. O. Prasad I 403, Laburnum Park Magarpatta city, Pune 411013. Mob 9766270598...
Complaint comments Read comments [3] Complaint category Appliances

Eureka Forbes - Aquaguard i-nova front cover replacement

User
 HirenS on Mar 22, 2015
Dear Sir/ Madam, I have Aquaguard i-nova water purifier at my home which is under AMC. It's on-off switch Button which is on front panel of machine has become loose and not working properly. Once water was not coming from purifier even after starting Aquaguard. Technician from Eureca Forbes had come in the month of January. He temporarily fixed button using cello tape. He told me that threads for fitting switch button sub-assembly on front cover of machine are worn out, so front cover needs to be replaced for permanent solution of the problem. He asked me to call Aqua Guard customer care and log...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - To know the acceptable TDS level range for drinking water of Erekaforbes RO-UV fwater filter

User
 Ramaparam on Mar 20, 2015
Dear Sir, Kindly tell me the acceptable level of TDS level range minimum and maximum for Eureka Forbes Water filter of RO+UV model. What is the problem if it goes below minimum and if it goes above the maximum level. No body clarifies in your company. Whether they don't know or they try to avoid. Being a company you cannot avoid the me the customer. I want the clear cut answer from your end. Being the Eureka forbes filter customer, it is your duty to satisfy the doubts. Hope you will take this letter seriously and reply me immediately. Moreover I am getting municipal water and bore well...
Complaint comments Read comments [1] Complaint category Airlines

Eureka Forbes - Irresponsive behaviour by Service Supervisor at Vadodara.

User
 Shashikantmakwana on Mar 20, 2015
Respected Sir / Madam, I had purchased one EUROCLEAN STORM HIGH PRESSURE CLEANER 1112812233014398, ITEM CODE : GFCDEHPST00000 vide Inv. No. 2343103910 & Order No. 234028588 on 06.02.2014. No paper was handed by the sales executive Mr. Parth Patel at the time of delivery. The Gun of the M/C started leaking badly hence I called Service Deptt. & a representative was sent by the deptt. to my residence. He collected the Gun on 09.11.2014 saying that he will have to get it examined by his seniors. The Gun malfunctioned just after 8 months of purchase, hence was handed over within the Warranty...
Complaint comments Read comments [1] Complaint category Products & Services

Eureka Forbes - Request for service

User
 PSAR on Mar 20, 2015
I have one Nova model Aquaguard.My Customer ID 1009989512. I had lodge a service request No. 0080585281 dated 09.03.2015 at around 9.15 A.M for changing the block since earlier AMC has already over.

But in-spite of several phone call to your customer care, I only received the assurance and no representative attended till date.

Can you send your representative to resolve the problem immediately without any further delay.Iam very much upset for your performance at Kochi/ Kerala....
Complaint comments Read comments [1] Complaint category Family & Relationships

Eureka Forbes - Amc visit / refill change not done

User
 cynsyl on Mar 20, 2015
In March 2013 I had paid an Annual Maintenance Contract fee of Rs.7430/- to Mr.Vinayagam-Poonamallee-Chennai branch to Eureka Forbes for a period of 2 years. No one has turned up for the servicing in Mar'14 till date. Your AMc payment receipt No. is 21492584. I have already booked a complaint and no response to that also. complaint no.- 79785682. Kindly change/extend the AMC period to 2015 to 2017 and arrange to send your executive immediately....
Complaint comments Read comments [1] Complaint category Products & Services

Eureka Forbes - No servicing done in the last one year

User
 rosymenezes on Mar 19, 2015
In March 2014 I had paid an Annual Maintenance Contract fee of Rs.3800/- appx to Eureka Forbes for a period of 3 years. Its been a year and noone has turned up for the servicing which should have been done twice in the past year. However, I had received a call from the executive Mr. Vikas on 11th March inquiring about the availability at my residence, I had informed him to come on saturday 14th March. Till afternoon as he did not turn up, I called and informed him and he said he would be there in half an hour. Till today no one has come for the servicing. Thereby indicating to me that you have...
Complaint comments Read comments [2] Complaint category Water Heaters & Geysers

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