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Eureka Forbes Customer Care

Eureka Forbes Ltd

10-2-289/25, 3rd Floor, Sri Laxmi Complex, Shantinagar Colony, Masab Tank, Andhra Pradesh
Hyderabad
Hyderabad District
Andhra Pradesh
India - 500028

Customer Care Phone Numbers and Contacts

Phone:Euro RO Helpline Number – STD Code of State Capital +39883333
Mobile:+91 86 88 883731
Sales Helpline / Enquiry - 07498201333
 
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Eureka Forbes Complaints & Reviews

Eureka Forbes - SERVICE REQUEST

User
 george ebby on Oct 30, 2014
For over a month I have been trying to register a service request for my Aquaguard Water Filter at Ernakulam. Dozens of phone numbers are furnished on the website, but not one of them respond. Has anyone been able to make an online complaint on the page that is provided for registering complaints ? It seems to be ingeniously designed not to receive certain mandatory fields. Could someone tell me if it is possible to get the unit serviced or do I have to discard it. -GEORGE, Kacheripadi, Ernakulam....
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - AMC with Eureka Forbes

User
 Subbalakshmi M V on Oct 29, 2014
I have Aquasure Nano Ro water purifier. I have an AMC with Eureka forbes for the same. I had given a complaint on 16th Oct 14 (No. 76836370). The registered number is 9844783117 I had given the complaint on 16th October. Any technician neither attended nor responded for the complaint. After repeated calling the customer care, service manager Mr.Dinesh (ph 9060800522) and Divyashree services (ph 9844906064) call was attended on 21st Oct but not yet completed. The membrane needs to be replaced. The service franchisee (Divyashree Services) tried to cheat me by replacing with used membrane....
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Poor service at jamshedpur

User
 ashwini1409 on Oct 29, 2014
Dear sir, I would like to inform you that I am a regular customer of Eurekaforbes, but I am sorry to inform you that service at Jamshedpur branch is very very poor, Sales person only knows to sale the machine, after sales very poor response to the complain is there. I have bought a new RO machine 2 months back and observed some problem, Complain (no. 78566142) has been lodged by me to the call centre, 3 day after complaining 1 technician has visited my house, but after that visited neither he is picking up the phone nor visiting my home again I have lodged the complain (No. - 78804389)...
Complaint comments Read comments [1] Complaint category Other

Eureka Forbes - Complaint Not Atten For the past 12 days

User
 AKS KUGAN on Oct 29, 2014
I think ur the worst service centre company in aquagaurd product. i make a complaint on 17 Oct 2014 but till now there is no response. i am total get irritated from your service center. I am using many products but your company service is one of the worst service. My Name is S.KUGAN i am using your AQUA GUARD DUO Product for the last 2 years, After putting AMC Your service employee changed all the filters, After changing filters i am getting complaint every 3 months. You can also check my complaint in your database. My registered mobile number is 9841188885...
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - Service of Eureka forbes water purifier is worst

User
 vibs_0825 on Oct 28, 2014
My customer id is 1006501898 and i have amc contract till 2016. Two weeks back pump was relaced with new one and for one week we were out of station. Now pump is not working. I raised as request 0078760751 and got the assurance that some body will come and rectify the problem. Three days past by no body has come. I have contacted the manager Sunil in Marathalli Bangalore area (Mob:9008234308) and he told one mechanic SHivanand will come and repair but no body come. Every time I call, he says he will come in 30 minutes but no body came. This is the most pathetic service any company can give, I...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Aquaguard Smart UV purifier filter change

User
 bisht_kamiya on Oct 27, 2014
i) I am a customer of Aquaguard Smart UV water purifier installed in October 2013. The filter was due fr change on 01 October 2014. ii) I booked a complaint on 5th, 16th, 24th, 25th, 26th and 27th of October 2014. iii) There was only one call from an employee on 2nd October who finally didn't turn-up for the required servicing. iv) On 27th, I was given a mobile number of a regional head, Jammu area who has not responded. v) Me and my family are forced to have unfiltered & unhygeinic water for past one month. vi) Additionally, everytime, I wait for 10 minutes before a customer...
Complaint comments Read comments [1] Complaint category Other

Eureka Forbes - No response to complaint lodged on 13th oct 2014-Cust ID 1009654226

User
 shwyaj on Oct 27, 2014
Req no 0078599525 dated 13th oct Req no 0078723182 dated 22nd oct. No response to the complaint lodged inspite of a 3 year AMC taken which is not updated in your system. My aquaguard I nova was repaired in July this year. The person fitted a so called new PCB. The new parts are not packed just brought loose and replaced. How do we know that the part is new or an old one? When it is the time for renewal of AMC the person will come on time to collect the cheque and now when i am facing a problem there is no body to attend to it since last 15 days. Very pathetic service and highly disappointing....
Complaint comments Read comments [1] Complaint category Electronics & Appliances

Eureka Forbes - No Service for service request 0078736930

User
 peagrawal82 on Oct 27, 2014
Hi Sir, Registered mobile number 9900211434 I have launched service request on Thursday 23rd Oct 2014. My water purifier have stopped working. I have called call center multiple times. All the times they say defiantly it will happen today and off course they say sorry, I am really not sure how to get the service done here. I am buying water 80 Rs/20 Liter from last four days and also it's tough being family man as bottle can be empty any time if overlooked. I have tried to scaled on your web but it say invalid ticket. Also feedback on Internet says escalation is useless as nobody from...
Complaint comments Read comments [2] Complaint category Appliances

Eureka Forbes - Very much bad services provided

User
 sonta on Oct 27, 2014
I lodge a complain on 25th Oct against my aquagrd machine due to filter change. My complain no is 78751145.As per your AMC rule's I provide Rs 1590 on 26.11.2013 for 1yr which will be valid till 25.11.2014.Your concern person that time told us that the Filer was change in every 6month.That means I will get 2 filter in my AMC period (1yr).Still now i was got only 1 filter on 22.03.2014.After that I will not received any filter. Now your concern diller person is not corporate with us & create a pressure to renew the AMC now. They are not agree to change the filter. They told in telephonic...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Bad service and fraud people in the company

User
 fk7951 on Oct 26, 2014
I have very nice Aquaguard Enhance purchased in August 2013, but the serice is really bad. The sales person who sold me the system told that I am eligible for 3 free service (cleaning of Aquaguard and maintenance) but the scene was different.The guy came only once a year and did the cleaning, plus he didnt said that i have more 2 service left or anything which was promised by the sales person at the time of purchasing. After 1 year, I received a call from customer service lady that I have to pay 4600/- for new filter and 500/- for cleaning filter. Is this correct? I am not blaming the machine...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Filter not repaired

User
 Pradeep Dokha on Oct 20, 2014
Hi,
My RO +UV water purifier if not working since almost a month.
I had tried calling the Khare Enterprise Virar to get this repaired since I bought this from there and its in warrenty.
After repeated calls, I didnt get any service.

Then I raised a complaint to Erueka forbes (complaint number : 78595116) on 13th october'2014.
Generally it takes 2 days for their attention and ge th problem rectified.

Today its 20th october'2014 and in almost 7 days The problem has not been resolved.
In between these 7 days I had called Khare...
Complaint comments Read comments [2] Complaint category Appliances

Eureka Forbes - have given 17 complaints in one month but no response

User
 vijayalatha srini on Oct 19, 2014
a o waterpu yfier 2 yrs bck but very poor service everytime after service probelm only your manager named muruganandham mobile num 9003259092 and service man praveen 9094171620 treating people like shit no respect for people first not at all attending calls they come running behind untill we put AMC we have seen such a worst cheating fraud company if my complaint doesnt bring a change and both those guys shud b punished orelse next day Ill sue your company...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - take money sent item but not install no refund

User
 scud86 on Oct 19, 2014
ur sales & service person Mr. Sudharshan mob. no. 09811131581 said we can't install ur AQUAGUARD GENUIS at your home bcoz water tank is not able to provide proper pressure to GENUIS so you have to mail customer care n we can arrange pickup service n return ur product n we'll issue full refund to u. so kindly return my money n take ur GENIUS from my home Dear customer, Thank you for shopping with us. We have received the payment.Your transaction id is 8594630081142350, Authorization Code is 052789Customer ID is 8000010394Your order will be shipped to you shortly.Please note that the product...
Complaint comments Read comments [3] Complaint category Appliances

Eureka Forbes - customer ID: 1011504065, Very pathetic after sales support (reg: Euroclean wet & dry vaccum cleaner)

User
 paramjeetk on Oct 19, 2014
Such a good company but sorry to say very bad after sale service support. First i followed up for the product for 3-4 days for which i was informed from sales, will be delivered with in 2 days. After having the product, I informed Mr Gaurav (mobile no. 9015129517) facing the problem in utility and please arrange for the demo of the product on Sunday (19/10/14) for which he agreed. On follow up since 9 am, had the confirmation for the same from Gaurav for ehich he said will be at my place by 1 pm. On calling him at 2:30, why not reached. he simply said that he has been assigned other customer...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Non installation of Water purifier since 4 days

User
 Malli Matla on Oct 19, 2014
My name is Nagamallaiah M. I have purchased Aquaguard Geneus water purifier on 15 Oct. 2014. The sales person Mr. Saravanan/ Murugesan (+91 9886761787/ 8971172177) have promised that the installation would be done by 16th Oct. by evening. However, we have waited until then and contacted them the next morning on 17th Oct. But they've stopped answering calls since then. We waited for another day and now have contacted the customer care. They are further delaying the process by saying they would require another 24hrs to resolve the issue. Due to this unnecessary delays, we have postponed our...
Complaint comments Read comments [2] Complaint category Appliances

Eureka Forbes - urgent

User
 snehakarkigautam on Oct 18, 2014
We bought our RO machine through Eureka Forbes thinking it is the best but we are so disappointed by the service provided by them and regret our decision. Not only have you failed and neglected in complying with your obligation under the contract with me, the attitude of the company in dealing with me has been downright ignorant and disrespectful and caused me grave anguish, inconvenience and hardship. My RO stopped working on the 4th October and I called the customer care on the same day 4th of October complain no. 78477868 and no action has been taken till now. I have been calling every...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Defective RO+UV unit supplied

User
 S H KHANDAKER on Oct 18, 2014
On my request for RO+UV water purifier system, your representative in Jorhat, Assam had installed one Aquaguard Enhance water purification system RO+UV bearing unit Sl.No.1226305146007655 in my residence on Dtd.15.10.2014. On Dtd.18.10.2014 in the morning it was found that the water is overflowing from the storage and drain line continuously even when the supply to the unit was put off at night. It seems that the unit is defective and has gone out of order within 3 days of installation, I therefore request you to replace the unit with a good one immediately. Also, kindly instruct your service...
Complaint comments Read comments [1] Complaint category Appliances

Eureka Forbes - Poor product with Very poor customer service

User
 Anurag Jaiswal456 on Oct 17, 2014
Hello, It is just to inform you that I have done a big mistake purchasing the Eureka Forbes Aquagaurd Enhance water purifier. It looks absolutely fine but I don't know which genius has designed the product . After purifying the water, it goes to storage container where dust can easily enter. That is all done but the services which we get is the most pathetic. I keep calling and get another number to call and get help. They will say that they are coming tommorrrow and never show up on site. Plumber has installed the machine but they connected the pipeline as such they there is a water leakage....
Complaint comments Read comments Complaint category Appliances

Eureka Forbes - Service charge paid now came to know person has left job

User
 devenddra on Oct 17, 2014
We paid rs 375 as service charge to Eureka Forbes person last 1 week before now we came to know that he has left the job he has not provided us reciept copy saying he will give along with repair. Now everyone not corporating with us various complain no 78591491 &78655628 launch but no resolvement till now I kindly request not to purchase any eureka forbes products they will show demo in 30mins but when service parts comes it will takes year to solve the issue...
Complaint comments Read comments Complaint category Electronics & Appliances

Eureka Forbes - NON DELIVERY OF PRODUCT AFTER FULL PAYMENT

User
 abhiarch25 on Oct 16, 2014
Sir On 06 Oct I placed an online order on EUREKAFORBES website for Aquaguard classic with full payment through ICICI bank credit card but the item didn't delivered. I contact to customer care helpline of EUREKAFORBES to know my order status. But they didn't provide me any tracking details. My order detail is as follows.transaction id is 7001045331142790, Authorization Code is 414582 Customer ID is 8000012230. I also sent email to euekaforbes but they didn't reply. I also visited their divisional office at Ajoy Nagar, Kolkata, they also failed to provide any information. I lodge a number of complaint...
Complaint comments Read comments Complaint category Other

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