[Resolved]  Aramex - Beirut, Lebanon — Inefficiency in service

A shipment was sent to me form france (chronopost) on monday july 11, 2016. name and address clearly stated on the envelope.
Tracking the shipment that was supposed to be delivered on thursday july 14th ended with a wrong address. friday july 15th i receive a call from the messenger asking for my whereabouts. the address he is in was tyre where it should be beirut. saturday noon, aramex people call due to the urgency of the document... i pleaded with the lady to deliver on saturday becasue i needed the document for my monday appointment. her answer if we cannot it would be on monday july 18th at 7:30 a. m. delivery was at 11:00 a. m.