Aramex Courier — Item delivered at wrong address

Address:

New Delhi, Delhi

On 27th April, I bought "TV wall stand" from ebay and on 28th ebay(seller) choosing "ARAMEX" courier services for the delivery, that was the biggest mistake done by seller. Shipment Number:[protected] On 2nd May, I tracked my item and it's showing delivered on Aramex portal but it's not delivered/recceived by Mukti(my sister) on mentioned address. From that day onward, I am continuously calling at Delhi's number[protected] and at Jammu's number[protected] & Suresh : [protected]) and also registered below complaints: 1. CaseReference:DEL/0515/2633 2. CaseReference:DEL/0515/2632 3. IXJ/0515/04 But still not get any update. Today when I called again at[protected] number, person how picked the phone, he told me "delivery boy is on 3 days leave and they don't know the current status, so you would again call on 7th May then we can check". Also, I want to raise a COMPLAINT against JAMMU BRANCH these people don't have MANNERS how to treat customers or how to talk with them. Can you please share your HEAD Branch details so that I can write them my complains. "BY CHOOSING "ARAMEX" COURIER SERVICES FOR THE DELIVERY, THAT WAS THE BIGGEST MISTAKE DONE BY SELLER"