Aramex Couriers — I want to return my product

I have order a pair of Nike shoes from Nike website as the address I have mention while ordering didn’t match my address mentioned on personal documents.

Aramex is not delivering my product. I have order shoes for my younger sister birthday and now it too late to gift her.

That is the reason I want initiate return of my Nike product.

In these case they are telling me they won’t initiate the return.