Aramex Couriers — KYC address mismatch issue

Being an Army Brat, we keep shifting every 3 years to a new location and we have recently shifted to our current address Kharagpur(West Bengal) because of which my KYC docs address is not going to match with the shipping address. I have the gas refill receipt as address proof for the shipment address but it's in my dad's name as I am staying with my mom and dad at the current address. You can cross-check my dad's name on my Aadhar card and PAN card for validation. Even after submitting the gas receipt in my dad's name as supplementary proof, they rejected the KYC for the HAWB bill no. [protected].
Please help