Aramex Couriers — Kyc Doc doesnt matches to the delivery Address

I placed an order, which is stuck in the customs for past few weeks as my address doesnt matches to the kyc document, where there is very minor difference, for which I submitted a supporting document of a electricity bill which is in my fathers name where the address matches to the address given for the delivery they rejected that also, after which i submitted another supporting document of a hotel stay receipt where my address matches to the delivery address that is also rejected.