Aramex Couriers — KYC rejection tracking id: [protected]

Hi, I have been receiving messages stating that my kyc is rejected and I have also mailed my documents to the kyc department but haven’t received any response. The address on the delivery package might be missing couple of words but the address is legit because of which maybe the kyc is not getting through. Kindly let me know what should be done in order to resolve this issue asap.