Ashok Leyland — service problem

Address:

Pathanamthitta, Kerala

Dear sir,
I am one of the cheated customer of ashok leyland 1618 bsiv tipper. The tipper was delivered to me on april 2018 since that time on wards i am facing lot of troubles and negligence from the product as well as the service side especially the tvs service center pathanamthitta one of the worst service provider ever i experienced especially the service manager and staff side.. The problem started on brakes initially the company is telling its abs brakes. Please check the abs brakes having the specifice quality as u mentioned in your advertisement
. My problems - i faced now
1 the spindle complaint - the tyre was totally gone due to this complaint before seven thousand kilometer bcz of this complaint i lost around 45000 thousand rs. (Replaced with new tyres)
2 now my tipper run around 15000 km (600 hrs)- the break pad was gone and the service provider is telling its not under warranty the same time i purchased bharth benz it was run around 28976 km (Almost double) km then only i changed even they only take the labor change minimum amount only and also my tata tippers also the same load capacity i am changing after 25000 to 30000 kms only. So its your product issue and as a service provider ur not considering our complaint and rectifying (Now there telling almost 10000 rs it will cost almost all works)
3 mileage issue - during the booking period of tipper the sales team assure as an average 3.5 to 4.5 km / liter as i am getting only 2.5 to 2.7 km/l only with standard driving conditons and permitted loads. This issue i already raised during july 2018, up till its not yet checked from service side.
4 due to your service delay (For changing the grill in front due to the brake problem) my vechicle was kept in a local workshop your service team for more than 45 days during may to june 2018 and i lost almost 3 lac rupes stil the compansaition was no t given what thy agreed during june

5 my tipper is now 8 month old the door was not closing and some times its automatically locking and also i am facing the jack issue also.
6 in terrain condition the balance was not proper and luckly escped 3 times with hitachi people (They supported to falling from one side)
7. The engine break was not working from one month onwards of the delivery, when it is noticed on first time we complainted to the service team and there is no proper response from the team and they solved the issue recently almost after 8 months (There is one accident happen in betweenbcz of this issue). This is serious negligence from the service team.
8. After the accident bcz of break issue the front glass was changed and when it was raining and washing the vechicle water is going inside through beading and that will causing rusting of my vechicle. This complaint was raised to service team still not clarified.

All the details of this issue i mailed to the deputy officer vipin das (Tvs kottayam) and he agreed me to solve this issue after getting a detailed mail from my side. Now its the 10 th day finishing after i send the complaint mail there is no proper action even thy are not respond to my mail or even thy didnt call or ask the complaint throuh phone

I am not mentioning the small tings (A lot — ). Since the last 5 years iam in the material supply field and i am using almost all componies vechicles but this is the first time i am facing this much of trouble from a reputed company like ashok leyland and also from especially service team (Tvs pathanamthitta)

If your following the slogon of your advertisement apki jeet hamari jeet (I expected good quality of product and service). Plaese consider this complaint seriously and take necessary action aginst those who are responsible immediatly.
My vechicle registration no kl -3 ac 3898. The letter i forwarded to the
Owner name - anish sasidharan nair
Thanking you
Yours faithfully