[Resolved] Asian Paints — complaint pending since 2nd april 2019

Shiv Marwah

from Delhi, Delhi

Address:

Cliffton Appartments, Faridabad, Haryana, 121009

I raised a complaint about poor workmanship and now it is almost 2 months and till date, i am following and no one from asian paints actually took this matter seriously.
Today when i checked this complaint forum i saw that my previous complaint was marked as resolved. I have emails in support of my case, every time i wrote an email some customer care executive called from mumbai, apologise and confirm that case has been escalated. I stay in delhi ncr, i am following with local team and they also seem to be casual and every time a new date is given to me.
I had faith in asian paints and its product so to resolve my issue i even offered that they can paint my rest of the house. To my surprise, their local dealer refuses to do the work because i complain about poor workmanship.
It seems asian paints has good enough business but no one to take care of quality... Shame...

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Jul 5, 2019

Complaint marked as Resolved

Asian Paints customer support has been notified about the posted complaint.

Verified Support

May 30, 2019

Asian Paints Customer Care's response Hi Shiv, we are sorry to hear about your experience.
Request you to please share your contact number in a private message. We will contact you to take complete details of your concern and address the same.

May 30, 2019

Updated by Shiv Marwah I have already replied to you -- refer to emails linked to this ticket number you will get everything Ticket no.: [protected]

Verified Support

May 31, 2019

Asian Paints Customer Care's response Hi Shiv, thank you for sharing your number. We have escalated your complaint to the relevant team who will work towards addressing the same.

Jun 03, 2019

Updated by Shiv Marwah Its being 2 months and no one has done anything to rectify the problem. Every time I raise an issue simple reply is escalated. Can anyone in Asian Paints explain to whom it is escalated and for 2 months why no one in escalation team done anything for this problem. If I complaint it means I cannot get new work done from you guys??

Verified Support

Jun 04, 2019

Asian Paints Customer Care's response Dear Shiv, our team has spoken to you and helped in addressing your concerns. As discussed with the team, the work at your site will start on 8th June 2019.