[Resolved]  Asian Paints — De coloring Royal Emulsion paint

Dear Sureebabu, we have shared your details with our team. We will revert to you shortly.

Dear Sureebabu, our territory sales officer will be visiting your site tomorrow to address your concern.

Dear Sureebabu, our Customer Service Officer visited your site with territory officer and observed that the painting is carried out at site by 3 different contractors. One contractor did only putty work, another contractor completed primer and one coat painting and third contractor did final coat. Also the paint used at site is kept in thinned condition for more than a month which is not recommended by the company. We always recommend to use thinned paint with in 24 hours. Also there were lots o[censored]ndulation observed at site, which has further resulted in uneven sheet at site. Due to undulation on wall the reflection of light on the painted wall surface will differ and will show different sheen on wall when observed from side. The roller marks observed at site is due to rolling of roller on surface during drying of applied paint.
This clearly indicated that paint used at site is perfectly okay. The issue faced by you at site is due to surface and improper application of paint by painter and not due to product fault. We have decided to do sampling within few days on one 100 sq ft. wall to showcase the final finish of product by following correct application method.
We trust the matter now stands resolved to your utmost satisfaction and we shall treat this complaint as closed at our end. Thank you for your trust in Asian Paints and we will be happy to assist you in any way in the future.